Cancellation service n°1 in United Kingdom
Tracked Letter
Ending your BT Business Broadband membership made easy
About BT Business Broadband
BT Business Broadband is one of the UK's leading business internet service providers, offering a comprehensive range of connectivity solutions specifically designed for small, medium, and large enterprises. As part of the BT Group, which has been serving British businesses for decades, this service combines reliable infrastructure with dedicated business support to keep companies connected.
The service operates across the UK's extensive fibre and copper network, delivering various speed tiers to accommodate different business needs. From basic broadband for small offices to ultrafast full-fibre connections for data-intensive operations, BT Business Broadband provides options that scale with your company's requirements. This means you have access to the same robust network infrastructure that powers many of Britain's largest corporations.
What distinguishes BT Business Broadband from residential services is the inclusion of business-grade support, service level agreements, and priority fault resolution. Therefore, when issues arise, business customers receive faster response times and dedicated technical assistance. The service also includes static IP addresses as standard on most plans, which is essential for businesses running servers, remote access systems, or VoIP telephony.
BT Business Broadband packages typically include a business hub router, unlimited usage on most plans, and access to BT's business customer portal for account management. As a result, businesses can monitor their usage, manage multiple lines, and access billing information through a centralised platform. The service integrates seamlessly with other BT business products, including phone systems, cloud services, and mobile contracts.
Subscription plans and pricing
Understanding BT Business Broadband's pricing structure is essential before considering cancellation, as your contractual obligations depend on which plan you selected. The company offers several tiers designed to meet varying business requirements and budgets.
Current plan options
BT Business Broadband provides multiple service tiers, each with distinct features and pricing points. The entry-level Business Broadband offers standard ADSL or FTTC connections with speeds suitable for basic business operations. Mid-tier options include Business Broadband with faster download speeds and enhanced support packages. At the premium end, Full Fibre packages deliver ultrafast symmetrical speeds ideal for businesses with demanding connectivity needs.
| Plan Type | Typical Speed | Monthly Cost Range | Contract Length |
|---|---|---|---|
| Business Broadband Essential | Up to 36-67 Mbps | £25-£35 | 12-36 months |
| Business Broadband Plus | Up to 67-80 Mbps | £35-£50 | 12-36 months |
| Full Fibre 100 | 100 Mbps | £45-£60 | 12-36 months |
| Full Fibre 300 | 300 Mbps | £65-£85 | 12-36 months |
| Full Fibre 900 | 900 Mbps | £90-£120 | 12-36 months |
Additional costs and considerations
Beyond the monthly subscription fee, several additional costs may apply to your BT Business Broadband service. Installation charges typically range from £50 to £150 depending on the connection type and whether engineer visits are required. Early termination fees represent a significant consideration if you cancel before your minimum term expires, as these can amount to the remaining monthly payments on your contract.
Router rental may be included in some packages but charged separately on others, typically adding £5-£10 monthly. Enhanced support packages, which provide faster response times and dedicated account management, cost extra but may be bundled with premium plans. Therefore, calculating your total contractual obligation requires adding these elements to your base monthly charge.
Cancellation terms and conditions
Understanding your cancellation rights is fundamental to protecting yourself as a consumer. BT Business Broadband contracts contain specific terms that govern how and when you can terminate service, and knowing these details empowers you to make informed decisions about your business connectivity.
Minimum contract periods
Most BT Business Broadband agreements include minimum contract periods ranging from 12 to 36 months. This means you commit to maintaining the service for this duration when you sign up. During this minimum term, cancelling your service typically triggers early termination charges calculated as the remaining monthly payments until your contract end date. In practice, a customer with 10 months remaining on a £40 monthly plan would face approximately £400 in early termination fees.
However, your rights change significantly once you reach the end of your minimum term. After this point, you enter a rolling monthly contract, which provides much greater flexibility. As a result, you can cancel with just 30 days' notice without incurring early termination penalties. This represents a crucial window for businesses seeking to switch providers or reduce costs.
Legal requirements under UK consumer law
UK consumer protection legislation provides important safeguards for business customers cancelling broadband services. Under the Consumer Contracts Regulations 2013, businesses classified as \