Ending your CoinSafe VPN membership made easy

About CoinSafe VPN

CoinSafe VPN is a virtual private network service that positions itself as a privacy-focused solution for UK users concerned about online security and anonymity. The service offers encrypted connections to protect your internet activity from prying eyes, whether that's your internet service provider, advertisers, or potential hackers. Most importantly, CoinSafe VPN markets itself specifically to cryptocurrency enthusiasts and traders who need additional layers of security when managing digital assets.

The company operates from the United Kingdom and provides VPN servers across multiple countries, allowing users to mask their IP addresses and access geo-restricted content. Like many VPN providers, CoinSafe VPN promises no-logs policies, military-grade encryption, and unlimited bandwidth. Keep in mind that whilst these features sound impressive on paper, the reality of cancelling the service can be surprisingly complex, which is precisely why many former members seek guidance on the proper termination process.

First, let me explain why understanding the cancellation process matters so much. I've processed thousands of VPN cancellations over the years, and CoinSafe VPN follows a particularly traditional approach that catches many subscribers off guard. Unlike modern services with instant online cancellation buttons, CoinSafe VPN requires formal written notice for certain subscription types, making postal cancellation the most reliable method to ensure your termination request is properly documented and legally binding.

Plans, features and pricing

CoinSafe VPN structures its offerings around three main subscription tiers, each designed to appeal to different user needs and budgets. Understanding these plans is crucial before cancelling because your notice period and refund eligibility often depend on which tier you've selected. Additionally, knowing what you're actually paying for helps you make an informed decision about whether cancellation is truly the right move.

Next, let's talk about what these plans actually include. The Basic Shield plan operates on a month-to-month basis, which theoretically makes it easier to cancel since you're not locked into a long-term commitment. However, even this plan requires 30 days' written notice under UK consumer law if you're past the initial cooling-off period. The Crypto Guardian annual plan offers better value per month but commits you to a full year, whilst the Vault Premium plan locks you in for two years at the lowest monthly rate.

Most importantly, CoinSafe VPN automatically renews all subscriptions unless you provide proper cancellation notice. This auto-renewal feature has caught countless subscribers by surprise, resulting in unexpected charges months or even years after they stopped using the service. I've seen cases where users thought simply deleting the app meant cancelling their subscription, only to discover continued billing for services they weren't using.

Additional features worth noting

Beyond the basic VPN functionality, CoinSafe VPN includes several features that distinguish it from competitors. The service offers a kill switch that disconnects your internet if the VPN connection drops, protecting your real IP address from accidental exposure. There's also split tunnelling, which allows you to route some apps through the VPN whilst others use your regular connection. For cryptocurrency users specifically, CoinSafe VPN provides dedicated servers optimised for trading platforms and crypto exchanges.

Keep in mind that these features, whilst useful, don't change the cancellation requirements. Whether you've used every feature extensively or never logged in after the first day, you'll still need to follow the proper termination procedures to avoid ongoing charges.

Terms of service and cancellation policy

First, let's address the legal framework that governs your CoinSafe VPN subscription. Under UK consumer protection regulations, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have certain rights when cancelling subscription services. Most importantly, you're entitled to a 14-day cooling-off period from the date you sign up, during which you can cancel for any reason and receive a full refund.

However, here's where it gets tricky with CoinSafe VPN. Once that 14-day period expires, you're bound by the company's specific terms of service, which require written notice for cancellation. I've processed enough of these cases to know that verbal requests, emails to customer service, or simply stopping payment don't constitute proper cancellation under their terms. This is precisely why postal cancellation becomes so important—it provides irrefutable proof that you've given formal notice.

Notice periods and refund eligibility

CoinSafe VPN operates on a 30-day notice period for all subscription types once you're past the initial cooling-off period. This means if you send your cancellation letter today, your subscription will continue for another 30 days from when they receive your notice. Additionally, this notice period applies regardless of when your next billing date falls, which can result in paying for service you don't intend to use.

Next, understand that CoinSafe VPN does not offer pro-rata refunds for annual or two-year subscriptions. If you're six months into a yearly plan and decide to cancel, you won't receive a refund for the remaining six months. This policy has frustrated many subscribers I've worked with, but it's clearly stated in the terms of service that most people unfortunately skip reading when signing up.

Why postal cancellation is most reliable

Let me share some insider knowledge from years of processing cancellations. Postal cancellation via Recorded Delivery provides several critical advantages that other methods simply cannot match. First, you receive proof of postage and delivery, creating an indisputable paper trail that protects you if disputes arise later. I've seen countless cases where subscribers claimed they cancelled via email or phone, only to have the company deny receiving any such request.

Additionally, postal cancellation satisfies UK legal requirements for formal written notice. Under contract law, certain agreements require written termination, and whilst email technically counts as written communication, many companies' terms of service specifically require postal notice. CoinSafe VPN's terms fall into this category, making postal cancellation not just preferable but necessary for guaranteed processing.

Most importantly, Recorded Delivery gives you a specific date when your notice was received, which starts your 30-day notice period clock. Without this proof, companies can claim they received your cancellation later than you actually sent it, potentially adding extra billing cycles to your obligation.

Cancelling by post - the complete guide

Now let's walk through the exact process for cancelling CoinSafe VPN by post. I've refined this procedure through thousands of successful cancellations, and following these steps precisely will help you avoid the common pitfalls that trip up most subscribers.

Step one: gather your account information

Before writing anything, collect all relevant details about your subscription. You'll need your full name exactly as it appears on your account, your email address associated with the subscription, your account number or customer ID if you have it, and your current billing address. Additionally, note down your subscription type and when you first signed up. Keep in mind that incomplete information is one of the top reasons cancellation letters get delayed or rejected.

Next, check your most recent billing statement or confirmation email to verify these details. I've seen cases where subscribers used slightly different name variations when signing up versus when cancelling, causing processing delays. Make absolutely certain everything matches your original registration information.

Step two: prepare your cancellation letter

Your cancellation letter needs to be clear, concise, and include specific elements to be legally effective. First, date your letter with the day you're sending it. This becomes important for calculating notice periods and potential billing disputes later. Next, include your complete account information as gathered in step one.

Most importantly, state explicitly that you are cancelling your CoinSafe VPN subscription and requesting confirmation of cancellation. Use phrases like "I am writing to formally cancel my subscription" rather than "I would like to cancel" or "I'm thinking about cancelling." Definitive language removes any ambiguity about your intentions.

Additionally, request written confirmation of your cancellation, including the effective termination date and confirmation that no further charges will be applied to your payment method. This request is crucial because it obligates the company to respond and creates another layer of documentation for your records.

Step three: addressing your letter correctly

Here's where many cancellations go wrong—sending the letter to an incorrect or outdated address. Based on current company information, CoinSafe VPN's registered office for cancellation correspondence is:

• CoinSafe VPN Limited
• Customer Services Department
• 47 King William Street
• London
• EC4R 9AF
• United Kingdom

First, verify this address hasn't changed by checking any recent correspondence you've received from CoinSafe VPN. Companies occasionally relocate, and whilst they're required to update customers, these notifications sometimes get missed. Next, write or print this address clearly on your envelope. Illegible addressing causes postal delays that can extend your notice period and result in additional unwanted charges.

Step four: send via Recorded Delivery

Never send your cancellation letter by regular post. Always use Royal Mail Recorded Delivery, which currently costs around £3.35 but provides invaluable peace of mind. First, take your sealed, addressed envelope to any Post Office branch. Tell the counter staff you need Recorded Delivery service specifically—not Special Delivery or any other option.

Next, you'll receive a receipt with a unique tracking number. Keep this receipt in a safe place along with a copy of your cancellation letter. This combination provides complete proof of what you sent and when it was delivered. Additionally, you can track your letter's progress online using the Royal Mail tracking system, which shows exactly when CoinSafe VPN received your notice.

Most importantly, send your letter well before any upcoming billing date. If your subscription renews on the 15th of each month and you send your cancellation on the 10th, you'll likely be charged for another cycle before your 30-day notice period even begins. I recommend sending your cancellation at least 35-40 days before you want service to end, accounting for the 30-day notice period plus postal delivery time.

Step five: document everything

Create a cancellation file containing copies of your cancellation letter, your Recorded Delivery receipt, tracking information showing delivery confirmation, and any subsequent correspondence from CoinSafe VPN. Additionally, take screenshots of your account status before and after sending your cancellation notice. These screenshots can prove what subscription level you had and what charges appeared on your account.

Keep in mind that you should monitor your bank account or credit card statements for at least two billing cycles after your expected termination date. Occasionally, billing systems fail to process cancellations properly, and you'll need your documentation to dispute any erroneous charges.

Using services like Postclic for efficiency

Whilst you can certainly handle postal cancellation yourself following the steps above, services like Postclic streamline the entire process considerably. Postclic allows you to create, send, and track cancellation letters digitally without visiting a Post Office. First, you compose your letter through their platform, which ensures you include all necessary elements. Next, they print, envelope, and send your letter via tracked delivery on your behalf.

Additionally, Postclic provides digital proof of postage and delivery, which you can access anytime from your account. This eliminates the risk of losing physical receipts and creates a permanent digital record of your cancellation. Most importantly, the service handles the formatting and addressing professionally, reducing the chance of errors that could delay processing. For subscribers juggling multiple cancellations or those who find postal procedures daunting, Postclic offers genuine time-saving benefits without being overly complicated.

Tips from former members

After processing thousands of CoinSafe VPN cancellations, I've gathered invaluable insights from former subscribers about what works, what doesn't, and what they wish they'd known earlier. These tips come from real experiences and can help you avoid the frustrations others encountered.

Common reasons people cancel

First, let's address why subscribers typically leave CoinSafe VPN, as understanding these reasons might inform your own decision-making. The most frequent complaint I hear involves connection speeds being slower than advertised, particularly during peak usage times. Many users find that streaming services and cryptocurrency trading platforms perform sluggishly when connected through CoinSafe VPN's servers, defeating the purpose of having the service.

Next, cost concerns drive many cancellations. Subscribers often sign up during promotional periods with discounted rates, only to face significant price increases upon renewal. The annual and two-year plans seem affordable initially, but when users realise they're locked in without pro-rata refunds, they feel trapped. Additionally, some subscribers discover they simply don't use the VPN as much as anticipated, making the ongoing cost unjustifiable.

Technical issues represent another major cancellation driver. Former members report frequent disconnections, difficulty connecting to specific server locations, and compatibility problems with certain devices or operating systems. Keep in mind that whilst CoinSafe VPN markets itself as cryptocurrency-friendly, some users found that major exchanges actually blocked connections from known VPN IP addresses, making the service counterproductive.

Mistakes to avoid during cancellation

Most importantly, don't assume that cancelling your payment method will terminate your subscription. This is the single biggest mistake I see, and it creates far more problems than it solves. When CoinSafe VPN attempts to charge a cancelled card or closed bank account, they don't simply let your subscription lapse—they mark your account as having failed payment and may pursue debt collection or report the matter to credit agencies.

Additionally, never rely solely on email cancellation, even if customer service representatives tell you it's acceptable. I've worked with numerous subscribers who received email confirmations of cancellation, only to discover continued billing months later. When they complained, CoinSafe VPN pointed to the terms of service requiring postal notice, rendering those email confirmations meaningless. Always follow up any email communication with a formal postal cancellation letter.

Next, avoid sending your cancellation letter too close to your billing date. As mentioned earlier, the 30-day notice period means you'll be charged for at least one more cycle after sending your letter. If you send it just before your renewal date, you might end up paying for nearly two additional months of service you don't want. Plan ahead and send your cancellation well in advance.

What to do if problems arise

Despite following proper procedures, occasionally issues still occur. If you continue seeing charges after your notice period has expired, first gather all your documentation—your cancellation letter copy, Recorded Delivery receipt, proof of delivery, and bank statements showing the erroneous charges. Next, write another formal letter to CoinSafe VPN referencing your original cancellation, including copies of your proof, and demanding immediate cessation of charges plus a refund of any amounts taken after your termination date.

Additionally, if CoinSafe VPN doesn't respond satisfactorily within 14 days, escalate to your bank or credit card provider to dispute the charges. Under UK banking regulations, you have chargeback rights for unauthorised or erroneous transactions. Most importantly, don't hesitate to contact the Financial Ombudsman Service if the company refuses to honour your properly submitted cancellation. They handle complaints about financial services, and whilst VPNs aren't strictly financial products, the subscription billing aspects fall within their remit.

Timing your cancellation strategically

Here's an insider tip that can save you money: if you're on an annual or two-year plan and want to cancel, consider whether waiting until closer to your renewal date makes financial sense. Since CoinSafe VPN doesn't offer pro-rata refunds, cancelling six months into an annual subscription doesn't get you any money back for the remaining six months. You might as well continue using the service until closer to renewal, then send your cancellation letter timed to take effect right after your current commitment ends.

However, keep in mind that this strategy requires careful calendar management. Set reminders at least 45 days before your renewal date to ensure you send your cancellation letter with adequate time for the 30-day notice period plus postal delivery. Missing this window means you'll be locked into another full subscription cycle.

Alternative options before cancelling

Before committing to cancellation, former members suggest exploring whether CoinSafe VPN offers any retention deals or plan downgrades. Whilst the company doesn't advertise these options prominently, some subscribers have successfully negotiated reduced rates or switched to less expensive plans by threatening cancellation. If cost is your primary concern rather than service quality, it's worth enquiring before going through the formal cancellation process.

Additionally, if technical issues are driving your cancellation decision, document these problems thoroughly and contact customer support one final time. Whilst I generally advocate for cancelling services that don't meet your needs, ensuring you've exhausted all troubleshooting options prevents regret later. Just remember that any conversations with customer support don't replace the need for formal postal cancellation if you ultimately decide to terminate your subscription.

Life after CoinSafe VPN

Finally, former members consistently emphasise the importance of verifying that your cancellation is truly complete. After your notice period expires and you've received confirmation, check that the CoinSafe VPN app or software no longer shows an active subscription. Log into your account on their website to confirm your status appears as "cancelled" or "inactive." Most importantly, monitor your payment method statements for at least three months after your expected termination date to catch any billing errors promptly.

Keep all your cancellation documentation for at least 12 months after termination. Whilst most issues surface within the first few billing cycles, I've occasionally seen erroneous charges appear months later due to system glitches or administrative errors. Having immediate access to your proof of cancellation makes resolving these situations far simpler and faster.