Ending your Gigaclear membership made easy

About Gigaclear

Gigaclear is a full-fibre broadband provider operating across rural communities throughout the United Kingdom. Established in 2010, the company specialises in delivering ultrafast broadband services to areas traditionally underserved by mainstream internet providers. Unlike many competitors who rely on copper telephone lines or part-fibre connections, Gigaclear installs pure fibre-optic cables directly to homes and businesses, providing symmetrical upload and download speeds that can reach up to 900 Mbps.

The company has built its reputation on bringing high-speed connectivity to villages, hamlets, and rural locations where residents previously struggled with slow or unreliable internet access. Gigaclear operates primarily in southern and central England, with networks spanning counties including Oxfordshire, Gloucestershire, Berkshire, Hampshire, and expanding into other rural regions. Their infrastructure investment has connected thousands of properties that major providers deemed commercially unviable.

As a consumer considering cancellation, it's important to understand that Gigaclear operates differently from traditional broadband providers. Their service requires physical fibre installation to your property, which means the cancellation process involves specific considerations regarding equipment return and final billing. The company's focus on rural communities also means fewer alternative providers may be available in your area, making it essential to secure replacement internet access before cancelling.

Gigaclear's registered office is located at Building One, Wyndyke Furlong, Abingdon, Oxfordshire, and this address becomes particularly relevant when exercising your cancellation rights through postal correspondence. Understanding your consumer rights and the proper cancellation procedures protects you from unnecessary charges and ensures a smooth transition away from their service.

Subscription plans and pricing

Gigaclear offers several broadband packages designed to accommodate different household needs and usage patterns. Their pricing structure reflects the premium nature of full-fibre connectivity, though costs vary depending on your location and available promotions at the time of signing up. As a consumer, understanding what you're paying for helps you make informed decisions about whether to continue or cancel your service.

Current broadband packages

The provider typically offers three to four main speed tiers, ranging from basic connectivity suitable for light users to ultrafast options for households with multiple devices and heavy streaming requirements. Their entry-level packages usually start around 100 Mbps, with mid-tier options at 300-500 Mbps, and premium packages reaching 900 Mbps. Pricing generally ranges from approximately £39 to £69 per month, though promotional rates for new customers can reduce these figures significantly during initial contract periods.

Contract terms and price changes

Most Gigaclear contracts run for either 12 or 24 months, with the longer commitment sometimes offering better monthly rates. This means that cancelling before your minimum term expires typically results in early termination charges. As a consumer, you have specific rights regarding price increases during your contract period. If Gigaclear implements mid-contract price rises beyond inflation-linked increases specified in your terms, you may have grounds to cancel without penalty.

Installation costs are usually waived or heavily subsidised for new customers, but these charges may be reclaimed if you cancel within a specified period, often the first 12 months. The company provides a router as part of the service, which remains their property and must be returned upon cancellation. Failure to return equipment can result in additional charges, typically ranging from £50 to £100 depending on the hardware involved.

Additional fees and charges

Beyond monthly subscription costs, you should be aware of potential charges that may apply when cancelling. Early termination fees represent the remaining months of your contract multiplied by your monthly charge, though this calculation method varies between providers. Some customers report being charged for engineer visits if equipment retrieval is required, though this practice should be clearly outlined in your terms and conditions.

Understanding these financial commitments helps you calculate the true cost of cancellation versus continuing with service you're dissatisfied with. In many cases, the financial penalty of early termination is outweighed by months of paying for inadequate service, particularly if you've experienced persistent connection problems or unresolved customer service issues.

Cancellation terms and conditions

Your cancellation rights depend primarily on whether you're within or outside your minimum contract term, and whether you're still within the initial cooling-off period. UK consumer protection legislation provides specific safeguards that override many contractual terms, giving you stronger rights than the provider's standard terms and conditions might suggest.

Cooling-off period rights

Under the Consumer Contracts Regulations 2013, you have an automatic 14-day cooling-off period from when your service begins or when you receive written confirmation of your contract, whichever is later. During this period, you can cancel for any reason without penalty or justification. This means if you experience immediate problems with installation, speeds significantly lower than promised, or simply change your mind, you're protected by law.

To exercise your cooling-off rights, you must notify Gigaclear of your intention to cancel within the 14-day window. Postal notification is the most reliable method, as it creates verifiable proof of when you communicated your decision. The company cannot charge early termination fees during this period, though you may need to pay for service already used on a pro-rata basis. Equipment must be returned promptly, typically within 14 days of cancellation notification.

Cancelling during your contract term

If you're past the cooling-off period but still within your minimum contract term, cancellation becomes more complex and potentially costly. Gigaclear, like most broadband providers, will typically require you to pay early termination charges covering the remaining contract months. However, several circumstances provide legitimate grounds for penalty-free cancellation even mid-contract.

Persistent service failures that the provider cannot resolve give you strong grounds for cancellation without penalty. If you've reported repeated connection dropouts, speeds consistently falling below guaranteed minimums, or extended service outages, and Gigaclear has failed to remedy these issues within a reasonable timeframe, you may argue the company has breached its contractual obligations. Documenting these problems through written correspondence becomes crucial evidence supporting your position.

Price increases beyond those specified in your original contract terms also trigger cancellation rights. If Gigaclear raises your monthly fee by more than the inflation-linked amount stated in your agreement, you typically have 30 days to cancel without penalty from the date you're notified of the increase. This protection ensures providers cannot unilaterally change the financial terms you agreed to when signing up.

Cancelling outside your contract term

Once your minimum term expires, your contract typically continues on a rolling monthly basis unless you've agreed to a new fixed-term deal. At this stage, you can cancel with much greater flexibility, usually requiring just 30 days' notice. Some providers require calendar month notice, meaning if you notify them on the 15th of the month, your cancellation takes effect at the end of the following month rather than 30 days from notification.

Reading your specific terms and conditions clarifies the exact notice period required. Even outside your minimum term, following proper cancellation procedures protects you from disputed charges. Providers sometimes continue billing customers who believed they'd cancelled but failed to follow the correct notification process, leading to frustrating disputes and potential credit rating impacts.

Notice periods and final billing

Gigaclear typically requires 30 days' notice for cancellations outside the minimum term. This notice period begins from when they receive and acknowledge your cancellation request, not from when you send it. Therefore, using Recorded Delivery for postal cancellations provides proof of when your letter arrived, eliminating disputes about notice period start dates.

Your final bill should reflect service provided up to your cancellation date, any outstanding equipment charges, and early termination fees if applicable. Review this bill carefully, as errors do occur. You have the right to dispute incorrect charges, and providers must investigate complaints properly before taking debt collection action. Keep all correspondence and payment records until any disputed amounts are fully resolved.

How to cancel Gigaclear by post

Postal cancellation provides the most reliable and legally robust method for terminating your Gigaclear service. Unlike phone calls that leave no paper trail or online forms that may not be properly processed, a posted letter creates verifiable evidence of your cancellation request and when it was received. This protection proves invaluable if disputes arise about whether you cancelled properly or when your notice period began.

Why postal cancellation protects your rights

Phone cancellations rely entirely on the provider's internal record-keeping, which can be incomplete or inaccurate. Many customers report calling to cancel only to continue receiving bills months later, with the company claiming no record of the cancellation request exists. Without call recordings or reference numbers, proving you cancelled becomes your word against theirs, a position that favours the company.

Online cancellation forms seem convenient but present similar risks. Technical glitches can prevent submission, forms may not generate confirmation emails, or your request might sit unprocessed in a queue. If the provider later claims they never received your cancellation, you have no proof you submitted it. These methods also make it easier for companies to add obstacles, such as requiring you to call customer services to \