Ending your Life360 membership made easy

About Life360

Life360 is a family location-sharing and safety service that allows members to track their loved ones in real-time through GPS technology. Originally launched in the United States, the service has expanded to the UK market, offering families a way to stay connected and ensure everyone's safety through smartphone apps. The platform provides features such as location sharing, driving safety reports, crash detection, and emergency assistance capabilities.

Many UK families initially sign up for Life360 with the best intentions—keeping tabs on elderly parents, monitoring teenage drivers, or simply coordinating family schedules. However, as I've seen from processing countless cancellations, circumstances change. Children grow up and move out, privacy concerns emerge, or families simply find the constant tracking intrusive. Whatever your reason for cancelling, understanding the proper process is essential to avoid unwanted charges.

Life360 operates on a subscription model with both free and premium tiers. The company is headquartered in California, which means UK customers are dealing with a US-based service. This geographical distance makes postal cancellation particularly important—it creates a paper trail that crosses international borders and provides you with documented proof of your cancellation request.

Plans, features and pricing

Life360 offers several membership tiers designed to meet different family needs. Understanding what you're paying for helps you make an informed decision about cancellation and ensures you're not leaving money on the table if you've prepaid for features you're no longer using.

Free membership tier

The basic Life360 service is free and includes fundamental location-sharing features. You can create circles of up to 30 days of location history, receive notifications when family members arrive or leave designated places, and access basic driving reports. Most families start here before upgrading, and interestingly, many people who cancel premium memberships don't realise they can drop back to this free tier rather than leaving entirely.

Premium membership options

Life360 offers premium subscriptions that vary in price depending on your commitment length and the features you need. Based on current UK pricing, here's what you're looking at:

Keep in mind that these prices can change, and Life360 frequently offers promotional rates for new subscribers. If you signed up during a promotional period, your actual charges might differ. Check your bank statements or app store receipts to confirm exactly what you're being charged.

Payment methods and billing cycles

Most UK subscribers pay through either the Apple App Store, Google Play Store, or directly through Life360's website. This matters enormously for cancellation because each payment method requires a different approach. If you're paying through an app store, you'll need to cancel the subscription there as well as formally notifying Life360—I've seen too many people cancel one but not the other, leading to continued charges or loss of refund eligibility.

Life360 typically bills monthly or annually on the date you originally subscribed. Annual subscribers often forget about their subscription until they see a large charge appear twelve months later. This is precisely why sending a postal cancellation well before your renewal date is so important.

Terms of service and cancellation policy

Understanding Life360's terms of service isn't just legal housekeeping—it's essential information that affects your wallet. I've processed enough cancellations to know that most problems arise from misunderstanding these policies, particularly regarding refunds and notice periods.

Cancellation notice requirements

Life360's terms typically require cancellation before your next billing cycle to avoid charges. This means if your subscription renews on the 15th of each month, you need to cancel before that date. However—and this is crucial—the company needs reasonable time to process your cancellation. Sending a letter that arrives on the 14th when your subscription renews on the 15th won't cut it.

From my experience, you should aim to send your cancellation letter at least 10 working days before your renewal date. This gives adequate time for international post, processing, and any potential delays. For annual subscriptions, I recommend even longer—at least 15 working days. Yes, this seems excessive, but it's better than fighting for a refund later.

Refund policy details

Life360's refund policy is where many subscribers get caught out. Generally, the company does not offer refunds for partial months or unused portions of annual subscriptions. If you cancel halfway through a month you've already paid for, you'll typically retain access until the period ends, but you won't get money back for the unused time.

There are exceptions, particularly under UK consumer protection laws. If you've been charged incorrectly, if the service hasn't worked as advertised, or if you're within certain cooling-off periods, you may have grounds for a refund. The Consumer Rights Act 2015 provides UK customers with specific protections that US-based companies must honour when serving UK markets.

UK legal protections for consumers

As a UK consumer, you have rights that supersede Life360's standard terms. The Consumer Contracts Regulations give you a 14-day cooling-off period for distance sales, which includes app-based subscriptions. If you cancel within 14 days of first subscribing, you're entitled to a full refund, regardless of what Life360's standard policy states.

Additionally, if Life360 makes material changes to its service or pricing, you typically have the right to cancel without penalty. I've seen cases where the company introduced new features that required additional permissions or data sharing, and subscribers successfully argued this constituted a material change allowing cancellation.

What happens to your data

One aspect many people overlook is what happens to your location history and personal data after cancellation. Life360 retains certain data according to its privacy policy, but you have rights under UK GDPR to request deletion of your personal information. Your cancellation letter can include a data deletion request, though you may need to follow up separately to ensure complete removal.

Cancelling by post - the complete guide

Postal cancellation is the most reliable method for terminating your Life360 subscription, particularly when dealing with a US-based company. While it might seem old-fashioned, sending a physical letter creates an indisputable paper trail that email simply cannot match. I've seen countless cases where customers claimed they cancelled online or via email, only to find no record exists on the company's end. A tracked postal letter eliminates this problem entirely.

Why postal cancellation is your best option

First, let's address why I always recommend postal cancellation for services like Life360. When you're dealing with a subscription service based overseas, you need proof that transcends time zones, email filters, and customer service representative turnover. A signed-for letter provides legal evidence that your cancellation request was received on a specific date.

Additionally, UK consumer law recognises written cancellation notices as the gold standard. If you ever need to dispute continued charges with your bank or credit card company, a tracked delivery receipt is far more persuasive than a screenshot of an email you claim to have sent. Most importantly, companies take postal correspondence more seriously—it demonstrates you're organised, serious about cancelling, and have created documentation that could be used in legal proceedings if necessary.

Preparing your cancellation letter

Your cancellation letter needs to include specific information to be effective. Start with your full name exactly as it appears on your Life360 account. Include your account email address, phone number associated with the account, and any membership or account number you can find in the app or previous correspondence.

State clearly and unambiguously that you are cancelling your Life360 subscription. Specify the cancellation date you're requesting—I recommend stating \