Cancellation service n°1 in United Kingdom
Tracked Letter
Ending your EE TV membership made easy
About EE TV
EE TV is a digital television service provided by EE Limited, one of the UK's largest telecommunications companies. The service combines live TV channels, catch-up television, and on-demand content through a set-top box that connects to your broadband. First launched to complement EE's broadband packages, EE TV has evolved into a comprehensive entertainment platform that competes with traditional satellite and cable providers.
What sets EE TV apart is its integration with EE's broadband services. The platform offers access to Freeview channels as standard, with optional premium add-ons for services like BT Sport, Sky Cinema, and various entertainment packages. The set-top box includes features like pause and rewind live TV, series recording, and the ability to store up to 600 hours of content depending on your box model.
Most importantly, EE TV operates differently from standalone streaming services. It's typically bundled with EE broadband contracts, which means cancellation can be more complex than simply stopping a Netflix subscription. You're dealing with hardware that needs returning, potential early termination fees, and specific notice periods that vary depending on your contract type.
Keep in mind that EE TV has undergone several changes over the years, particularly after EE's acquisition by BT Group. This means older customers might have different terms than newer subscribers, and the cancellation process can vary accordingly. Understanding these nuances is crucial before you begin the cancellation process.
Plans, features and pricing
EE TV packages are structured around broadband bundles rather than standalone TV subscriptions. Here's what you need to know about the current offerings and how they affect your cancellation rights.
Standard packages and pricing
EE TV comes in several configurations, each with different implications for cancellation. The basic EE TV package is often included free with certain broadband plans, whilst premium options require additional monthly fees. Understanding exactly what you're paying for is essential before cancelling.
| Package Type | Typical Monthly Cost | Key Features | Contract Length |
|---|---|---|---|
| EE TV (Basic) | Included or £5-10 | Freeview channels, catch-up TV | Tied to broadband contract |
| EE TV + Entertainment | £15-25 additional | Sky Entertainment channels | Usually 24 months |
| EE TV + Sport | £20-40 additional | BT Sport channels | Usually 24 months |
| EE TV + Cinema | £15-20 additional | Sky Cinema channels | Usually 24 months |
Hardware considerations
The EE TV Box itself is a critical factor in cancellation. There are two main models currently in circulation: the standard EE TV Box and the Apple TV 4K box offered to some premium customers. When you cancel, you'll typically need to return this equipment, and failure to do so can result in charges of £50 to £299 depending on the model and its condition.
Additionally, some customers have the EE TV Box Pro, which offers enhanced recording capabilities. Each box type has different return requirements and potential charges, so identifying which model you have before starting the cancellation process is crucial.
Add-on services and extras
Beyond the base packages, EE TV offers various bolt-ons that you might be paying for separately. These include individual channel subscriptions, premium sports passes, and movie rentals. Each of these may have separate cancellation terms, and you'll need to address them individually in your cancellation letter to ensure you're not left paying for services you've cancelled.
Terms of service and cancellation policy
Understanding EE TV's cancellation policy is absolutely essential before you put pen to paper. The terms are more complex than most streaming services because they're intertwined with broadband contracts and involve physical equipment.
Contract duration and minimum terms
Most EE TV services come with a minimum contract period, typically 24 months when bundled with broadband. If you're within this minimum term, cancelling will likely trigger early termination charges. These fees can be substantial, often calculated as the remaining months multiplied by your monthly charge, though EE sometimes offers reduced settlement figures.
Keep in mind that even if your broadband contract has ended and you're now on a rolling monthly basis, your TV add-ons might still be within their minimum term. I've seen countless customers caught out by this, assuming that because their broadband is out of contract, everything else is too. Always check the specific end date for each service component.
Notice periods you must observe
EE requires 30 days' notice for cancelling TV services, and this is where postal cancellation becomes particularly important. The notice period begins from when EE receives and processes your cancellation request, not from when you send it. This is precisely why Recorded Delivery is essential – it provides proof of when your letter arrived.
Most importantly, if you're cancelling near the end of your contract, timing is critical. Send your cancellation letter too early, and EE might reject it saying you can't cancel before your contract end date. Send it too late, and you'll roll into another month or even be auto-renewed into a new contract term. The sweet spot is typically 30-45 days before your contract end date.
Early termination fees and charges
If you need to cancel within your minimum term, you'll face early termination charges. For EE TV, these typically include the remaining contract value for any premium packages, plus potential equipment charges if you don't return the box in good condition within 14 days of cancellation.
| Cancellation Scenario | Typical Charges | Notice Period |
|---|---|---|
| Within minimum term | Remaining months × monthly fee | 30 days |
| After minimum term | None (if proper notice given) | 30 days |
| Equipment not returned | £50-£299 depending on model | 14 days from cancellation |
| Equipment damaged | Up to full replacement cost | N/A |
UK consumer rights that protect you
Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have specific protections. If EE has failed to provide the service as described, or if there's been a significant price increase during your contract, you may have grounds to cancel without penalty. Additionally, if you're moving to an area where EE TV isn't available, this constitutes a valid reason for early termination without the full early termination charges.
Cancelling by post - the complete guide
Postal cancellation is the most reliable method for terminating your EE TV service, and I recommend it above all other methods. Here's why: you get physical proof of your cancellation request, legal protection under UK postal regulations, and a clear paper trail if disputes arise later.
Why postal cancellation is your best option
After processing thousands of cancellations, I've seen every method imaginable. Phone cancellations often result in \