Ending your Brain.fm membership made easy

About Brain.fm

Brain.fm is a science-backed music streaming service designed specifically to help you focus, relax, or sleep better. Unlike Spotify or Apple Music, Brain.fm doesn't just play any music—it uses specially composed tracks with embedded neural phase-locking technology that's been tested in academic studies. The service claims to help your brain reach desired mental states more quickly than traditional music.

Founded by scientists and musicians working together, Brain.fm has built a library of functional music that adapts to your activity. Whether you're trying to concentrate on a work project, wind down after a stressful day, or drift off to sleep, the platform offers different "modes" tailored to these specific goals. The technology behind it involves layering specific rhythms and tones that influence your brain's electrical activity.

The service operates on a subscription model, which means you'll need to actively cancel if you decide it's not working for you. Many users initially sign up for the free trial, then forget about it until they notice the charge on their bank statement. Others use it successfully for months before deciding they no longer need it or want to reduce their monthly subscriptions. Whatever your reason for cancelling, understanding the proper process is essential to avoid unnecessary charges.

Brain.fm is particularly popular among students, remote workers, and anyone dealing with attention difficulties or sleep issues. However, it's not for everyone—some people find the music too repetitive, others don't notice any difference compared to regular ambient music, and some simply can't justify the ongoing cost when free alternatives exist.

Plans, features and pricing

Brain.fm offers several subscription tiers, and knowing exactly what you're paying for helps when you're preparing to cancel. The pricing structure has changed over the years, so what you're paying might differ from what new subscribers see today.

Current subscription options

Most importantly, keep in mind that Brain.fm typically offers a 7-day free trial for new users. This is where many cancellation issues begin—people forget to cancel before the trial ends and get charged for the first month. If you're within your trial period, cancelling now means you won't be charged at all.

What you get with your subscription

Understanding what you're giving up helps you make an informed decision about cancelling. Brain.fm subscriptions include unlimited access to focus music (with different intensity levels), relaxation tracks, sleep music, and meditation sessions. You can use the service across multiple devices, including desktop browsers, iOS apps, and Android apps. The service also remembers your preferences and allows you to create custom session lengths.

Additionally, subscribers get access to new music as it's added to the library, which happens regularly. There's also an offline mode in the mobile apps, allowing you to download sessions for use without internet connection—useful for flights or areas with poor connectivity.

Why people typically cancel

From processing thousands of cancellations, I've noticed several common patterns. First, many users find the music effective but can't justify the ongoing cost, especially when managing multiple subscriptions. Second, some people achieve their goals (like establishing better sleep habits) and no longer need the service. Third, others discover they're just as productive with free alternatives like YouTube ambient music or Spotify playlists.

Other common reasons include finding the music selection too limited or repetitive, not experiencing the claimed benefits, switching to competitor services, or simply wanting to reduce monthly expenses. Whatever your reason, it's perfectly valid—you're not obligated to continue paying for something that doesn't serve your needs.

Terms of service and cancellation policy

Before you start the cancellation process, you need to understand Brain.fm's official policies and your legal rights under UK consumer law. This knowledge protects you and ensures you're not charged unexpectedly.

Brain.fm's cancellation terms

Brain.fm operates on an auto-renewal model, which means your subscription continues indefinitely until you actively cancel it. This is standard for subscription services, but it catches many people off guard. The company's terms state that you can cancel at any time, but cancellation takes effect at the end of your current billing period—you won't receive a refund for unused time in that period.

For monthly subscribers, this means if you cancel on the 15th of the month but your billing date is the 10th, you'll still have access until the 10th of the following month, and no further charges will occur. For annual subscribers, you maintain access until your yearly subscription expires, but you won't be charged for the next year.

Most importantly, Brain.fm typically doesn't offer refunds for partial months or years except in specific circumstances, such as technical issues preventing service use or charges made after you've already cancelled. This is why documenting your cancellation properly is absolutely essential.

Your rights under UK consumer law

UK consumer protection regulations give you specific rights that override company policies in certain situations. Under the Consumer Rights Act 2015, you have a 14-day cooling-off period for distance sales, which includes online subscriptions. If you signed up within the last 14 days and haven't used the service extensively, you may be entitled to a full refund.

Additionally, if Brain.fm has charged you after you've properly cancelled, or if they've made it unreasonably difficult to cancel, you have grounds for complaint and potential chargeback through your bank. The Consumer Contracts Regulations also require that cancellation processes shouldn't be more complicated than the sign-up process.

Notice periods and billing cycles

Understanding billing cycles prevents surprise charges. Brain.fm bills on the same date each month (or year) based on when you first subscribed. If you signed up on January 15th, you'll be billed on the 15th of each subsequent month. Keep in mind that cancellations must be processed before your next billing date to avoid being charged for another cycle.

I always recommend cancelling at least 5-7 working days before your next billing date when using postal cancellation. This buffer accounts for postal delays, processing time, and weekends. For example, if your billing date is March 20th, send your cancellation letter by March 10th at the latest.

Cancelling by post - the complete guide

Postal cancellation is the most reliable method for terminating your Brain.fm subscription, particularly if you've encountered difficulties with other methods or want absolute proof of your cancellation request. While it may seem old-fashioned, a properly sent letter creates a legal paper trail that protects you completely.

Why postal cancellation is your best option

First, let me explain why I consistently recommend postal cancellation for subscription services. When you cancel online, you're dependent on the company's system working properly, and you may not receive confirmation. Email cancellations can be ignored or claimed to have never been received. Phone cancellations leave you with no proof unless you record the call.

Postal cancellation, particularly via Recorded Delivery, gives you physical proof that your letter was received. The Royal Mail tracking system provides evidence of delivery with a signature, which is legally binding. If Brain.fm ever claims they didn't receive your cancellation and charges you again, you have undeniable proof to dispute the charge with your bank.

Additionally, companies are legally required to process postal cancellations under UK consumer law. They cannot claim that postal cancellation isn't available or force you to use only online methods. This puts you in complete control of the process.

The official Brain.fm postal address

Before you can send your cancellation letter, you need the correct postal address. Based on current company information, Brain.fm's registered address for UK correspondence is:

• Brain.fm Inc.
• 228 Park Ave S
• PMB 35235
• New York, NY 10003-1502
• United States

Keep in mind that Brain.fm is a US-based company, which means your letter will be going internationally. This affects both postage costs and delivery times. Always use Royal Mail International Tracked & Signed service for international cancellations—it costs more than standard post but provides the tracking and proof of delivery you absolutely need.

What information to include in your letter

Your cancellation letter needs specific information to be processed quickly and correctly. Start with your full name exactly as it appears on your Brain.fm account. Include the email address associated with your account—this is crucial because it's how Brain.fm identifies your subscription in their system.

Next, clearly state your intention to cancel. Use direct language like "I am writing to cancel my Brain.fm subscription immediately" or "Please cancel my subscription effective at the end of my current billing period." Specify which you prefer—immediate cancellation (though you'll likely still have access until your billing period ends) or cancellation at the end of your current paid period.

Additionally, include your account details if you know them, such as when you subscribed and your current plan type. Mention your last payment date and amount if possible—this helps Brain.fm locate your account quickly. Request written confirmation of your cancellation, specifying that you want confirmation sent to your email address.

Most importantly, date your letter and keep a copy for your records. Take a photo of the completed letter before sealing it in the envelope. This provides you with evidence of exactly what you sent and when.

Step-by-step posting process

First, write your cancellation letter with all the information mentioned above. Use clear, professional language and keep it concise—one page is sufficient. Print it on plain paper and sign it by hand. The signature isn't legally required but adds weight to your request.

Next, address your envelope clearly and legibly. Write the Brain.fm address exactly as provided above, and include your return address on the back of the envelope. This ensures the letter can be returned to you if there are any delivery issues.

Take your sealed, addressed letter to your local Post Office. Request Royal Mail International Tracked & Signed service. This typically costs around £6-8 depending on the letter's weight, but it's money well spent for peace of mind. The Post Office will give you a receipt with a tracking number—keep this receipt in a safe place.

Within 24-48 hours, you can track your letter's progress using the Royal Mail tracking website. Enter your tracking number to see when your letter leaves the UK, arrives in the US, and gets delivered to Brain.fm. The tracking will show when someone signs for the letter, giving you proof of delivery.

Timeline expectations

International tracked post to the US typically takes 5-7 working days, though it can occasionally take up to 10 working days. This is why I emphasize sending your letter well before your next billing date. Factor in processing time as well—Brain.fm may take 2-3 business days after receiving your letter to actually process the cancellation in their system.

Using Postclic for hassle-free cancellation

If this process sounds time-consuming or complicated, services like Postclic can handle it for you. Postclic specializes in sending tracked cancellation letters on your behalf, which saves you the trip to the Post Office and ensures everything is formatted correctly.

The service works simply: you provide your cancellation details through their website, they generate a professionally formatted letter, and they send it via tracked post. You receive the tracking number and digital proof of postage immediately. Most importantly, everything is documented digitally, so you have permanent records accessible anytime.

While there's a small fee for using Postclic, many people find it worthwhile for the time saved and peace of mind. You don't have to worry about correct addressing, choosing the right postal service, or keeping physical receipts—it's all handled digitally and professionally.

Common mistakes to avoid

First and foremost, never send cancellation letters via standard international post without tracking. I've seen countless cases where people claim they sent a letter, but have no proof, and the company denies receiving it. Without tracking, you have no legal standing.

Second, don't wait until the last minute. Sending your letter two days before your billing date when international post takes 5-7 days is asking for trouble. You'll get charged for another cycle, and while you might eventually get refunded, it's a hassle you can easily avoid.

Additionally, don't forget to include your email address. Brain.fm uses email addresses as the primary account identifier. Without it, they may struggle to locate your account, delaying your cancellation. I've seen processing times double simply because the customer forgot this crucial detail.

Keep in mind that you shouldn't assume silence means success. If you haven't received confirmation within 14 days of your letter being delivered, follow up. Check your spam folder first, then contact Brain.fm directly referencing your tracking number and delivery confirmation.

Tips from former members

After helping thousands of people cancel their Brain.fm subscriptions, I've gathered valuable insights that can make your experience smoother and help you avoid common pitfalls.

Before you cancel - things to consider

First, check if you've actually been charged yet. If you're still in your free trial period, you have more flexibility and urgency. Trial periods typically end exactly 7 days after you sign up, and you'll be charged within hours of that deadline. If you're cancelling during your trial, send that letter immediately—international post takes time.

Next, download any favorite sessions if you have the mobile app and might want them later. While you technically shouldn't keep content after cancelling, having a few tracks saved for personal use during the remainder of your subscription period is reasonable. Some former members report missing specific tracks after cancelling and wishing they'd saved them.

Additionally, check your bank statement to confirm your billing date. Don't rely on memory—verify the exact date you're charged each month. This ensures you're working with accurate information when planning your cancellation timing.

Documentation is everything

Keep digital copies of everything related to your cancellation. Photograph your letter before sending it, save your tracking receipt, screenshot the tracking confirmation showing delivery, and save any confirmation emails from Brain.fm. Create a dedicated folder on your computer or cloud storage specifically for this cancellation.

Most importantly, keep these documents for at least six months after cancelling. Occasionally, billing errors occur where you're charged months after successfully cancelling. Having immediate access to your proof makes resolving these issues quick and painless. I've seen situations where people were charged three months after cancelling, and their saved documentation resolved the issue within 24 hours.

What to do if you're still charged

First, don't panic. Billing errors happen, and they're usually resolved quickly when you have proper documentation. Contact Brain.fm's support team immediately, providing your tracking number and proof of delivery. Reference the date your letter was delivered and request an immediate refund.

If Brain.fm doesn't respond within 5 business days or refuses to refund you despite clear evidence of proper cancellation, contact your bank or credit card company. Explain that you cancelled the subscription with proof of delivery, but were charged anyway. Provide them with your documentation. Most banks will issue a chargeback in these circumstances, especially when you have tracking confirmation.

Keep in mind that under UK consumer law, companies cannot charge you for services after you've properly cancelled. Your tracked delivery proof is legally binding evidence that you submitted cancellation in good time.

Managing expectations about confirmation

Brain.fm typically sends cancellation confirmation via email, but not always immediately. Some former members report receiving confirmation within 2-3 days of their letter being delivered, while others wait up to a week. This variation is normal and doesn't necessarily indicate a problem.

Additionally, the confirmation email might be brief and automated. Don't expect a detailed response or explanation—you'll likely receive a simple message stating your subscription has been cancelled and confirming the date your access ends. Save this email immediately and keep it with your other cancellation documentation.

Alternative approaches if postal cancellation fails

While postal cancellation via tracked delivery rarely fails when done correctly, there are backup options if you encounter problems. If your letter is delivered (confirmed via tracking) but you receive no confirmation and your next billing date is approaching, send a follow-up email to Brain.fm's support team. Reference your postal cancellation, include the tracking number, and attach proof of delivery.

Additionally, if you're within 14 days of signing up, emphasize your cooling-off period rights under UK consumer law. Companies are particularly responsive to mentions of legal rights because they know these are enforceable.

Life after Brain.fm

Many former members wonder about alternatives after cancelling. Free options include YouTube channels dedicated to focus music, Spotify playlists designed for concentration, and apps like myNoise that offer customizable ambient soundscapes. Some people find these just as effective as Brain.fm without the subscription cost.

Others discover they don't need any background music at all once they've established better work habits. Brain.fm might have helped you develop focus routines that continue working even without the service. This is actually a positive outcome—you've learned what works for your brain and no longer need the training wheels.

Finally, remember that cancelling doesn't have to be permanent. If you later decide you miss Brain.fm, you can always resubscribe. There's no penalty for cancelling and returning, and you might even be eligible for promotional pricing as a returning customer. Don't let fear of missing out keep you paying for something you're not currently using.

Final reminders for a smooth cancellation

Start the cancellation process as soon as you've made your decision. Procrastination is the enemy of successful cancellations—every day you wait brings you closer to your next billing date and increases the risk of being charged for another cycle you don't want.

Use tracked postal services without exception. The few pounds you save by using standard post aren't worth the risk of having no proof if something goes wrong. This is non-negotiable advice based on seeing countless cases where people regretted cutting this corner.

Keep your documentation organized and accessible. You'll probably never need it, but if you do, you'll be grateful it's immediately available rather than buried in old emails or lost entirely. Set a calendar reminder for six months from your cancellation to review and potentially delete these documents if no issues have arisen.

Most importantly, trust the process. Postal cancellation works reliably when done correctly. Thousands of people successfully cancel subscriptions this way every day. Follow the steps outlined in this guide, give yourself adequate time before your billing date, and you'll have no problems ending your Brain.fm subscription cleanly and permanently.