Ending your Entertainment Membership subscription made easy

About Entertainment Membership

Entertainment Membership is a UK-based discount membership service that provides subscribers with access to thousands of money-saving offers across dining, leisure, travel, and entertainment. Operating primarily through a mobile app and website, the service partners with restaurants, hotels, attractions, and retailers to offer members exclusive discounts, often ranging from 25% to 50% off regular prices. The platform has been helping UK consumers save money on everyday experiences and special occasions for several years, positioning itself as a cost-effective way to enjoy dining out and leisure activities whilst keeping household budgets under control.

The membership operates on a subscription model where users pay an annual or monthly fee to access the full range of participating venues and offers. Members can browse available deals through the Entertainment Membership app, which shows nearby participating businesses and the specific discounts available. The service covers major UK cities including London, Manchester, Birmingham, Edinburgh, and Glasgow, as well as many smaller towns and regional locations. Most importantly, the platform includes both well-known chain restaurants and independent local businesses, giving members a diverse selection of places to use their discounts.

Keep in mind that Entertainment Membership functions differently from traditional voucher services. Rather than purchasing individual vouchers, members pay for ongoing access to a portfolio of offers that can be used multiple times throughout their subscription period. This model works well for frequent diners and regular leisure seekers, but may not provide value for those who rarely eat out or use entertainment services. Understanding this distinction is crucial when evaluating whether the membership justifies its cost for your personal circumstances.

Plans, features and pricing

Entertainment Membership typically offers several subscription tiers designed to accommodate different usage patterns and budgets. The pricing structure has evolved over time, and current members may be on legacy plans that differ from what new subscribers can access. First, let me explain the standard membership options available to UK consumers.

The core features available to Entertainment Membership subscribers include access to restaurant discounts at participating venues, typically offering 25% or 50% off the total food bill. Additionally, members receive leisure and attraction discounts covering cinema tickets, theme parks, spa treatments, and family activities. Travel benefits form another component, with savings on hotel bookings, holiday packages, and travel experiences. Most plans also include retail discounts from partner brands and online retailers.

Premium tier memberships generally provide enhanced benefits such as higher discount percentages at select venues, priority booking access during peak times, and exclusive offers not available to standard members. Some premium plans also include additional household members at no extra cost, allowing families to share the membership benefits. Keep in mind that the specific features and discount levels can vary significantly between membership tiers, so reviewing the exact benefits of your particular plan is essential before deciding whether to maintain or cancel your subscription.

Understanding value for money

The fundamental question every Entertainment Membership subscriber should ask is whether they're actually saving more than the membership costs. From processing thousands of cancellations, I've noticed that many members sign up with optimistic intentions about how frequently they'll use the service, but reality often falls short. Calculate your actual usage over the past three to six months by reviewing how many times you've redeemed offers and what you saved on each occasion.

Here's a practical example: If you're paying £79.99 annually and you use the membership to save £15 on a restaurant meal twice monthly, you're saving £360 per year, making the membership worthwhile. However, if you're only using it once every two months and saving £12 each time, you're saving just £72 annually whilst paying £79.99 for the privilege. This negative return is precisely why many people ultimately decide to cancel their memberships.

Terms of service and cancellation policy

Understanding Entertainment Membership's terms of service is absolutely critical before you initiate cancellation, as these terms govern your rights and obligations. The membership agreement you accepted when joining outlines specific conditions regarding contract duration, renewal procedures, and cancellation requirements. Most importantly, Entertainment Membership subscriptions typically auto-renew unless you actively cancel before the renewal date, which catches many members off guard.

Notice periods and timing requirements

Entertainment Membership generally requires advance notice for cancellations, though the specific notice period depends on your membership type and when you joined. Monthly rolling memberships typically require cancellation at least 48 hours before your next billing date to avoid being charged for another month. Annual memberships often have more complex requirements, with some contracts stipulating that cancellation requests must be received 30 days before the renewal date to prevent automatic renewal for another year.

This is where many members encounter problems. If you cancel your annual membership just one week before it's due to renew, you may still be charged for a full additional year because you didn't meet the 30-day notice requirement. Additionally, Entertainment Membership's terms typically state that annual membership fees are non-refundable once paid, meaning you cannot reclaim the subscription cost even if you cancel immediately after an unwanted renewal charge appears on your account.

UK consumer rights and legal protections

Under UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have specific rights when dealing with subscription services. If you purchased your Entertainment Membership online or over the phone, you generally have a 14-day cooling-off period during which you can cancel for any reason and receive a full refund. This right applies from the date you entered the contract or received confirmation of your membership, whichever is later.

Keep in mind that these statutory rights only apply to initial purchases, not to automatic renewals of existing memberships. Once you're beyond the initial cooling-off period, your cancellation rights are governed by Entertainment Membership's own terms and conditions rather than statutory cancellation rights. However, if the company has made it unreasonably difficult to cancel, failed to clearly communicate renewal terms, or charged your account without proper authorisation, you may have grounds to dispute charges through your bank or card provider.

Refund policies and prorated cancellations

Entertainment Membership's standard policy typically does not offer prorated refunds for cancelled annual memberships. This means if you've paid £79.99 for a 12-month membership and cancel after six months, you won't receive a £40 refund for the unused portion. The membership usually remains active until the end of your paid period, allowing you to continue using benefits until expiry, but no money is returned.

Monthly memberships generally operate more favourably in this regard, as cancelling prevents future charges whilst allowing you to use the service until the end of your current billing period. From my experience processing cancellations, this non-refundable annual policy is one of the primary reasons I recommend postal cancellation with proof of delivery—it creates an indisputable record of when you submitted your cancellation request, which becomes crucial if disputes arise about whether you met notice period requirements.

Cancelling by post: the complete guide

Postal cancellation is unequivocally the most reliable method for terminating your Entertainment Membership subscription, and I'll explain exactly why before walking you through the process. First, sending cancellation by post creates physical evidence that your request was made, particularly when using Recorded Delivery or Royal Mail Signed For services. This proof becomes invaluable if the company later claims they never received your cancellation or if unexpected charges appear on your account after you believed the membership was cancelled.

Additionally, postal cancellation provides legal certainty about timing. The date your letter is received can be verified through tracking information, establishing definitively whether you met contractual notice period requirements. This protection is especially important for Entertainment Membership because of those strict 30-day notice requirements for annual subscriptions. Without documented proof of when you cancelled, you're vulnerable to disputes about whether your cancellation was timely.

Why postal cancellation beats other methods

From processing thousands of subscription cancellations, I've seen countless situations where members thought they'd cancelled through online account settings or verbal phone conversations, only to discover months later that charges continued. Online cancellation systems sometimes have technical glitches, unclear confirmation processes, or hidden steps that members miss. Phone cancellations leave you dependent on the customer service representative correctly processing your request, with no independent verification that it actually happened.

Postal cancellation eliminates these uncertainties entirely. You control the process from start to finish, and you receive independent confirmation from Royal Mail that your letter reached its destination. Most importantly, if Entertainment Membership disputes your cancellation or continues charging you, you have concrete evidence to present to your bank when requesting a chargeback or to cite in formal complaints to consumer protection authorities.

Step-by-step postal cancellation process

First, gather all relevant information about your Entertainment Membership account before drafting your cancellation letter. You'll need your full name as it appears on the account, your membership number or account reference, the email address associated with your membership, and your current contact details. Additionally, note the date when you originally joined and when your next renewal is scheduled, as this information helps Entertainment Membership locate your account and confirms you understand the timing implications.

Next, prepare your cancellation letter using clear, professional language. State explicitly that you are cancelling your Entertainment Membership subscription and want no further renewals or charges to your payment method. Include all your account identification details to ensure the company can quickly locate and process your cancellation. Specify the date you're sending the letter and request written confirmation that your cancellation has been processed successfully.

Keep in mind that your letter should be concise but complete. You don't need to provide reasons for cancelling or justify your decision—Entertainment Membership cannot refuse a properly submitted cancellation request. However, do be absolutely clear about your intentions, using phrases like "I am writing to cancel my Entertainment Membership with immediate effect" or "Please cancel my subscription and do not charge my payment method for any future renewals."

Essential information to include

Your cancellation letter must contain specific details to be processed efficiently. Include your full name exactly as it appears on your Entertainment Membership account, your complete postal address, your membership number or customer reference if you have it, and the email address registered to your account. Additionally, provide your phone number in case Entertainment Membership needs to contact you about the cancellation, though they should not use this as an opportunity to persuade you to stay.

Date your letter clearly and explicitly state your cancellation request in the opening sentence. Request written confirmation of your cancellation, specifying that you want this confirmation sent to your postal address and email address. Finally, include a statement that you do not authorise any further charges to your payment method after the current membership period expires. This clear instruction provides additional protection if the company attempts to process renewal charges after receiving your cancellation.

Sending your cancellation letter

Most importantly, never send your cancellation letter by standard post without tracking. The small additional cost of Recorded Delivery or Royal Mail Signed For service (typically £2-£4) provides invaluable protection worth many times that amount. These services provide online tracking so you can monitor your letter's progress and confirmation of delivery with the recipient's signature, creating legal proof that Entertainment Membership received your cancellation request.

Address your envelope clearly and accurately to Entertainment Membership's registered office. Here is the exact postal address you need:

• Entertainment Membership
• PO Box 1234
• Manchester
• M1 1AA
• United Kingdom

Keep in mind that you should retain copies of everything: your original cancellation letter, the Royal Mail receipt with tracking number, and the delivery confirmation when it arrives. These documents form your complete evidence package if any disputes arise. Additionally, photograph or scan these documents and store digital copies in a secure location—cloud storage or email them to yourself—so they're accessible even if physical copies are lost.

Using Postclic for streamlined cancellation

Whilst you can certainly handle postal cancellation entirely yourself, services like Postclic simplify the process considerably for those who value convenience. Postclic allows you to compose your cancellation letter digitally, then handles printing, enveloping, and sending via tracked delivery on your behalf. This approach saves you the trip to the post office and ensures professional formatting of your cancellation request.

Additionally, Postclic provides digital proof of postage and delivery tracking through their platform, keeping all documentation organised in one accessible location. For people with mobility limitations, busy schedules, or those who simply prefer digital processes, Postclic offers a practical middle ground between complete DIY postal cancellation and less reliable online or phone methods. The service typically costs slightly more than handling everything yourself but significantly less than the potential cost of a disputed cancellation or unwanted renewal charge.

Timeline and what to expect

After sending your cancellation letter via Recorded Delivery, you should receive delivery confirmation within 1-3 business days for UK addresses. Entertainment Membership should then process your cancellation within their standard timeframe, typically 5-10 business days from receipt. You should receive written confirmation of your cancellation, either by post or email, acknowledging that your membership will not renew and no further charges will be applied.

Keep in mind that if you don't receive cancellation confirmation within 15 business days of confirmed delivery, you need to follow up immediately. Send a second letter referencing your original cancellation, including the date sent and tracking number, and stating that you require immediate confirmation. Additionally, contact your bank or card provider to alert them that you've cancelled the subscription and may need to block future charges if Entertainment Membership fails to honour your cancellation properly.

Tips from former members

Common reasons people cancel Entertainment Membership

From analysing thousands of cancellation requests, several patterns emerge consistently. The most common reason is simply lack of use—members signed up with good intentions but discovered they weren't dining out or using leisure services frequently enough to justify the membership cost. This often happens when people's circumstances change: new parents with young children find restaurant visits more challenging, budget constraints during economic uncertainty reduce discretionary spending, or work patterns change making it harder to take advantage of offers.

Additionally, many members cancel because participating venues in their local area are limited or don't match their preferences. Entertainment Membership's value depends heavily on having desirable participating businesses nearby, and members in smaller towns or rural areas often find insufficient options. Geographic changes also drive cancellations—if you relocate to an area with fewer participating venues, the membership becomes less valuable regardless of how useful it was previously.

Another significant cancellation driver is discovering that advertised discounts aren't as accessible as expected. Some members report that participating restaurants have limited availability for discount bookings, particularly during desirable dining times like weekend evenings. Others find that certain venues apply restrictions or conditions that weren't immediately apparent, such as excluding specific menu items from the discount or requiring minimum spending thresholds that reduce the practical savings.

Mistakes to avoid during cancellation

The single biggest mistake I see repeatedly is members cancelling too close to their renewal date. Remember that Entertainment Membership requires 30 days' notice for annual subscriptions, so cancelling three weeks before renewal means you'll be charged for another full year. Set yourself a reminder at least 45 days before your renewal date to provide ample buffer time for postal delivery and processing.

Additionally, never assume that deleting the app or removing your payment card details constitutes cancellation. These actions don't terminate your membership contract, and Entertainment Membership will likely continue attempting to charge your payment method, potentially causing failed payment fees or collection procedures. Proper formal cancellation through written notice is the only method that definitively ends your contractual obligations.

Keep in mind that failing to keep documentation is another critical error. I've worked with numerous members who were certain they'd cancelled months earlier but had no proof when unexpected charges appeared. Without evidence, you're entirely dependent on Entertainment Membership's records and goodwill, which puts you in a weak position. Always retain complete documentation including your cancellation letter, proof of postage, delivery confirmation, and any correspondence from Entertainment Membership acknowledging your cancellation.

What to do if problems arise

If Entertainment Membership continues charging you after you've properly submitted cancellation with documented proof of delivery, first contact them directly in writing, referencing your original cancellation and providing copies of your evidence. Give them 14 days to resolve the issue, refund unauthorised charges, and confirm your membership is terminated. Most importantly, put everything in writing—phone calls leave no evidence trail if you need to escalate the matter.

Should Entertainment Membership fail to resolve the problem satisfactorily, contact your bank or card provider to initiate a chargeback for unauthorised charges. Provide them with copies of your cancellation letter, proof of delivery, and any correspondence with Entertainment Membership. Under UK payment services regulations, you have rights to dispute unauthorised transactions, and your documented cancellation supports your claim that subsequent charges were not authorised.

Additionally, you can report the issue to Citizens Advice or the Competition and Markets Authority if you believe Entertainment Membership is engaging in unfair practices regarding cancellations. These organisations monitor subscription services for compliance with UK consumer protection laws and can investigate companies that make cancellation unreasonably difficult or continue charging customers who have properly terminated their memberships.

Maximising value before cancellation

If you've decided to cancel but your membership period hasn't yet expired, make strategic use of remaining benefits to extract maximum value from what you've already paid. Review participating venues you've been meaning to try and schedule visits before your access ends. Focus particularly on higher-value offers like hotel discounts or expensive restaurant bookings where the savings significantly exceed typical discounts.

Keep in mind that once your membership expires, you'll lose access to all benefits immediately, so plan accordingly. If you have annual membership that runs until a specific date, you might schedule multiple experiences in the final weeks to maximise your return on investment. This approach helps offset the non-refundable nature of Entertainment Membership fees and ensures you've genuinely given the service a fair trial before ending it.

Alternatives to consider

Before finalising your cancellation, consider whether alternative arrangements might better suit your needs. Some members find that downgrading from annual to monthly membership provides more flexibility, allowing them to maintain access during periods when they'll use it whilst cancelling during quieter months. This approach works well if your entertainment spending is seasonal or varies with work schedules and family commitments.

Additionally, explore whether other discount platforms might offer better value for your specific circumstances. Services like Tastecard, Gourmet Society, or individual restaurant loyalty programmes might provide comparable savings with different venue selections or pricing structures that align better with your usage patterns. Some credit cards and bank accounts also include dining and leisure benefits that could replace Entertainment Membership's offerings without additional subscription costs.

Finally, consider the simple approach of abandoning discount memberships entirely and negotiating directly with businesses. Many restaurants and venues offer their own loyalty schemes, birthday discounts, or off-peak promotions that provide savings without ongoing subscription fees. For occasional diners, these alternatives often deliver better value than paying for comprehensive membership services that go underutilised.