Ending your Mixcloud membership made easy

About Mixcloud

Mixcloud is a UK-based music streaming platform that has carved out a distinctive niche in the digital audio landscape since its launch in 2008. Unlike traditional music streaming services, Mixcloud specialises in long-form audio content, particularly DJ mixes, radio shows, and podcasts. The platform was founded by Nico Perez and Mat Clayton in London and has grown to host millions of audio shows from creators worldwide. This means that Mixcloud operates under a fundamentally different model from services like Spotify or Apple Music, focusing on creator-uploaded content rather than individual track streaming.

The service is headquartered in London and operates primarily under UK consumer law, which provides important protections for subscribers. Mixcloud's business model centres on connecting audio creators with listeners, offering both free and premium subscription tiers. The platform has built partnerships with major music rights organisations, including PPL and PRS for Music in the UK, ensuring that artists and rights holders receive compensation for their work. As a result, creators can legally upload DJ sets and radio shows that would otherwise face copyright restrictions on other platforms.

For listeners, Mixcloud offers access to an extensive library of curated content spanning electronic music, hip-hop, jazz, classical, and virtually every other genre imaginable. The platform has become particularly popular among dance music enthusiasts and radio show devotees who appreciate the long-form listening experience. Therefore, understanding how Mixcloud differs from conventional streaming services is essential when considering subscription options and potential cancellation procedures.

Subscription plans and pricing

Mixcloud operates a tiered subscription model designed to accommodate different listener needs and budgets. The platform offers both free and paid options, with premium tiers unlocking additional features that enhance the listening experience. Understanding these subscription levels is crucial for consumers who may be evaluating whether their current plan meets their needs or if cancellation is the appropriate course of action.

Free tier features

The basic Mixcloud service is available at no cost and provides access to the platform's entire catalogue of user-uploaded content. However, free users experience certain limitations that encourage upgrading to paid tiers. These restrictions include limited mobile functionality, no offline listening capability, and the presence of advertisements during playback. In practice, the free tier serves as an introduction to the platform, allowing users to explore content before committing to a paid subscription.

Premium subscription options

Mixcloud offers premium subscriptions that remove advertisements and unlock enhanced features. The pricing structure typically includes the following options, though it's important to note that prices may vary and promotional offers may be available:

These subscription prices position Mixcloud as a more affordable alternative to mainstream streaming services, which reflects the platform's focus on niche content rather than on-demand individual track access. Therefore, many subscribers choose Mixcloud as a complementary service alongside other streaming platforms rather than as a replacement for them.

Annual payment options

Mixcloud also offers annual subscription plans that provide cost savings compared to monthly billing. Annual subscribers typically receive a discount equivalent to two months free when paying upfront for a full year. This means that consumers who commit to longer-term subscriptions should carefully consider their cancellation rights and notice periods, as these factors become more significant with larger upfront payments.

Cancellation terms and conditions

Understanding your cancellation rights is fundamental to protecting yourself as a consumer. Mixcloud, as a UK-based service, must comply with British consumer protection legislation, which provides important safeguards for subscribers. These legal protections exist to ensure that companies treat customers fairly and transparently when they wish to end their subscription agreements.

Legal requirements in the UK

Under the Consumer Contracts Regulations 2013, UK consumers have specific rights when purchasing digital services online. These regulations grant you a 14-day cooling-off period from the date you enter into a contract, during which you can cancel for any reason and receive a full refund. However, this right may be waived if you actively begin using the service during this period, as digital content that has been accessed is generally excluded from the cooling-off period protection. In practice, this means that if you subscribe to Mixcloud and immediately start listening, you may forfeit your automatic right to a refund, though you retain the right to cancel future payments.

Beyond the initial cooling-off period, your cancellation rights depend on the terms and conditions you agreed to when subscribing. UK law requires that these terms be fair and transparent, and any clauses that create significant imbalance between the company's rights and your rights as a consumer may be considered unfair under the Consumer Rights Act 2015. As a result, you should never feel trapped in a subscription simply because a company makes cancellation difficult or obscure.

Notice periods and final billing

Mixcloud typically operates on a subscription model where cancellation takes effect at the end of your current billing period. This means that when you cancel, you'll retain access to premium features until the date you've already paid through, but you won't be charged again. Therefore, there's generally no financial disadvantage to cancelling early in your billing cycle, as you'll still receive the service you've paid for.

Most subscription services, including Mixcloud, do not require advance notice beyond the cancellation request itself. However, it's crucial to ensure your cancellation is processed before your next billing date to avoid unwanted charges. In practice, allowing at least five working days before your renewal date provides a reasonable buffer to ensure your cancellation is recorded and processed properly.

Refund policies and exceptions

Refunds for subscription services can be complex, and understanding when you're entitled to your money back is essential. Outside the 14-day cooling-off period, Mixcloud's standard policy typically does not provide refunds for partial months of service. However, if you've been incorrectly charged, billed after cancelling, or if the service has failed to provide what was promised, you have strong grounds to request a refund under UK consumer law.

The Consumer Rights Act 2015 stipulates that digital content must be of satisfactory quality and fit for purpose. If Mixcloud's service has been consistently unavailable, plagued by technical problems, or otherwise fails to meet the standard you reasonably expected, you may be entitled to a price reduction or refund. As a result, documenting any service issues before cancelling can strengthen your position if you need to pursue a refund claim.

How to cancel Mixcloud by post

Cancelling your subscription by post remains the most reliable and legally robust method available to UK consumers. Whilst many services encourage online cancellation through account settings, postal cancellation provides you with tangible proof of your cancellation request and creates an official paper trail that protects your consumer rights. This method is particularly valuable if you've experienced difficulties cancelling through other channels or if you want absolute certainty that your request has been formally documented.

Why postal cancellation is recommended

Sending a cancellation letter by post offers several significant advantages over digital methods. Firstly, a posted letter creates physical evidence of your cancellation request, which can be crucial if disputes arise about whether you properly cancelled or when your cancellation was submitted. Secondly, using Royal Mail's Tracked or Recorded Delivery services provides proof of delivery, establishing exactly when the company received your cancellation notice. This means you have concrete evidence that can be used if the company claims they never received your request or if unexpected charges appear after you've cancelled.

Furthermore, postal cancellation is particularly important when dealing with subscription services because it demonstrates clear intent and creates a formal record that companies must acknowledge. Under UK law, companies cannot simply ignore properly delivered postal communications, and a tracked letter provides you with legal protection if you need to escalate a complaint to your bank, the Financial Ombudsman Service, or trading standards authorities. Therefore, whilst postal cancellation may seem old-fashioned in the digital age, it remains the gold standard for consumer protection.

Preparing your cancellation letter

Your cancellation letter should be clear, concise, and contain all necessary information to identify your account and process your request efficiently. Include your full name exactly as it appears on your account, the email address associated with your Mixcloud subscription, and any account number or subscriber reference if available. State explicitly that you are cancelling your subscription and specify the date from which you want the cancellation to take effect, typically the end of your current billing period.

It's advisable to reference your consumer rights in your letter, mentioning that you're cancelling in accordance with the terms of service and UK consumer protection legislation. Request written confirmation of your cancellation and specify that you expect no further charges to be applied to your payment method. In practice, a professional and straightforward tone works best, avoiding emotional language whilst being firm about your intentions and expectations.

Sending your letter with proof of delivery

Always send your cancellation letter using Royal Mail Tracked 24, Tracked 48, or Royal Mail Signed For services. These services provide online tracking and proof of delivery, which are essential if you need to demonstrate that Mixcloud received your cancellation request. The relatively small cost of tracked postage is a worthwhile investment in protecting yourself from potential billing disputes or claims that your cancellation was never received.

Keep a copy of your letter and the tracking receipt in a safe place, along with the online tracking information showing successful delivery. This documentation becomes your evidence if any problems occur after cancellation. As a result, you'll have a complete record demonstrating that you fulfilled your obligations as a consumer and provided proper notice of cancellation.

The correct postal address

When sending your cancellation letter to Mixcloud, ensure you use the correct registered office address to guarantee your letter reaches the appropriate department. The official postal address for Mixcloud is:

• Unit 113, The Print House, 18 Ashwin Street, London, E8 3DL

Double-check that you've written this address correctly on your envelope, as any errors could delay delivery or result in your letter going astray. In practice, addressing your letter to \