Ending your Simply Guitar membership made easy

About Simply Guitar

Simply Guitar is a popular mobile application designed to teach guitar skills to beginners and intermediate players through interactive lessons. Developed by JoyTunes, the same company behind Simply Piano, this educational platform has gained significant traction in the UK market since its launch. The app uses advanced audio recognition technology to listen to users play their guitar in real-time, providing instant feedback on accuracy and technique.

The service operates on a subscription-based model, offering structured courses that guide learners through various guitar techniques, chord progressions, and popular songs. Users can access the app on both iOS and Android devices, making it convenient for practice sessions anywhere. The platform caters to acoustic and electric guitar players alike, with lessons covering multiple genres including pop, rock, classical, and folk music.

Simply Guitar has positioned itself as an affordable alternative to traditional guitar lessons, eliminating the need for in-person instruction whilst providing personalised learning paths. The app includes a comprehensive curriculum that progresses from basic finger positioning and strumming patterns to more complex techniques such as fingerpicking and lead guitar skills. This means users can learn at their own pace without the pressure of keeping up with a class or instructor.

However, many UK consumers find themselves wanting to cancel their subscriptions for various reasons. Some discover that the teaching style doesn't suit their learning preferences, whilst others find they've achieved their initial goals or simply lack the time to continue. Understanding your rights and the proper cancellation procedures is essential to avoid unwanted charges and ensure a smooth exit from your subscription agreement.

Subscription plans and pricing

Simply Guitar offers several subscription tiers designed to accommodate different budgets and commitment levels. As a UK consumer, it's important to understand exactly what you're paying for and the terms attached to each plan. The pricing structure has evolved over time, and the company frequently adjusts its offerings based on market conditions and promotional periods.

Current subscription options

The service typically provides three main subscription options for UK users. These plans automatically renew unless you take action to cancel them before the renewal date. This means your payment method will be charged repeatedly until you formally terminate the agreement. Understanding the specific plan you've subscribed to is crucial when planning your cancellation timeline.

Please note that prices may vary depending on promotional offers, regional pricing adjustments, and the specific time you subscribed. The company occasionally runs special promotions that offer discounted rates for new subscribers, which then convert to standard pricing upon renewal. Therefore, your actual charges may differ from the figures listed above.

Free trial considerations

Simply Guitar typically offers a free trial period to new users, usually ranging from 7 to 14 days. This trial period is a critical window for UK consumers to evaluate whether the service meets their needs. However, it's essential to understand that the trial automatically converts to a paid subscription unless you cancel before the trial ends.

Many consumers report being caught off-guard by charges after forgetting to cancel during the trial period. As a result, you should mark your calendar with the trial end date and allow sufficient time for your cancellation notice to be processed. In practice, this means sending your cancellation letter well before the trial expires to ensure it's received and processed in time.

What your subscription includes

Regardless of which plan you choose, subscriptions generally provide access to the full Simply Guitar curriculum, including hundreds of lessons, songs, and exercises. The app offers progress tracking, personalised feedback, and regular content updates. Premium features may include advanced courses, extended song libraries, and specialised technique modules.

Understanding what you're entitled to during your active subscription period helps you make an informed decision about whether to continue or cancel. This means reviewing your usage patterns and determining whether the value justifies the ongoing cost.

Cancellation terms and conditions

Understanding the legal framework surrounding your Simply Guitar subscription is fundamental to protecting your consumer rights in the UK. The company's terms and conditions outline specific requirements for cancellation, and being aware of these provisions ensures you can exit your agreement without unnecessary complications or charges.

Legal requirements in the UK

Under UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have specific rights when dealing with subscription services. These regulations provide important protections, particularly regarding automatic renewals and cancellation procedures. Therefore, Simply Guitar must comply with these legal standards when operating in the UK market.

The Consumer Contracts Regulations grant you a 14-day cooling-off period for distance contracts, which applies to digital subscriptions purchased online or through mobile apps. This means you have the right to cancel within 14 days of subscribing without providing a reason. However, if you've actively used the service during this period, the company may be entitled to charge you for the usage, though you can still cancel without penalty for the remaining subscription term.

Notice periods and refund policies

Simply Guitar's cancellation policy typically requires advance notice before your next billing date to avoid charges for the subsequent period. The exact notice period should be specified in your subscription agreement, but many subscription services require between 24 hours and several days' notice before the renewal date.

Refund policies for subscription services can be restrictive. Generally, Simply Guitar does not offer refunds for partial subscription periods unless required by law or in exceptional circumstances. This means if you cancel halfway through a monthly subscription, you typically won't receive a refund for the unused portion, though you should retain access until the end of your paid period.

Why postal cancellation protects your rights

Whilst digital cancellation methods may seem convenient, sending your cancellation by post provides superior legal protection for UK consumers. A postal cancellation sent via Recorded Delivery creates an official paper trail with proof of sending and delivery. This documentation becomes invaluable if disputes arise about whether you cancelled in time or if the company claims they never received your cancellation request.

In practice, companies cannot claim ignorance when you have proof of delivery from Royal Mail. The timestamp on your Recorded Delivery receipt establishes exactly when you sent your cancellation notice, which can be crucial for demonstrating compliance with notice period requirements. As a result, postal cancellation eliminates the risk of technical glitches, lost emails, or claims that you didn't follow the correct online procedure.

Furthermore, a formal letter demonstrates that you're serious about cancelling and understand your rights. Companies are more likely to process postal cancellations promptly and correctly because they recognise that consumers who use this method are typically well-informed about their legal protections.

Common cancellation challenges

Many UK consumers report difficulties when attempting to cancel subscription services through digital channels. These challenges include confusing cancellation interfaces, multiple confirmation steps that aren't clearly explained, and systems that don't provide adequate confirmation of successful cancellation. Some users report that their cancellation requests appear to be processed, only to discover they're still being charged months later.

Technical issues can also interfere with online cancellations. App updates, server problems, or account access issues might prevent you from completing the cancellation process digitally. Therefore, postal cancellation bypasses these technological barriers entirely, ensuring your cancellation request is delivered regardless of technical circumstances.

How to cancel Simply Guitar by post

Cancelling your Simply Guitar subscription by post is a straightforward process that provides maximum legal protection. Following the proper procedure ensures your cancellation is processed correctly and you have evidence of your actions should any disputes arise.

Essential information to include

Your cancellation letter should contain specific information that clearly identifies your account and your intention to terminate the subscription. Include your full name as it appears on your account, your email address associated with the subscription, and any account number or user ID if available. This means the company can quickly locate your account in their system and process your request without delays.

State clearly and unambiguously that you wish to cancel your Simply Guitar subscription. Specify the effective date of cancellation, ideally stating "with immediate effect" or "at the end of my current billing period" depending on your preference. Include the date you're writing the letter and request written confirmation of your cancellation.

You might also reference your legal rights under UK consumer protection legislation, particularly if you're cancelling within the 14-day cooling-off period. This demonstrates your awareness of your rights and encourages prompt, proper handling of your request. Additionally, request that no further payments be taken from your account and that any scheduled automatic renewals be cancelled.

Preparing your cancellation letter

Write your letter in clear, professional language using a standard business letter format. Begin with your contact details at the top, followed by the date and the company's address. Use a formal salutation such as "Dear Sir or Madam" or "To Whom It May Concern."

Keep your letter concise and focused on the essential information. Whilst you may choose to provide a brief reason for cancelling, you're not legally required to justify your decision. Therefore, avoid lengthy explanations that might complicate your request. The primary goal is to communicate your cancellation clearly and create a documented record.

Services like Postclic can streamline this process by helping you format your cancellation letter professionally and sending it via tracked delivery. This means you save time on formatting, printing, and visiting the post office, whilst still maintaining the legal protections of postal cancellation. Postclic provides digital proof of sending and tracks delivery, giving you peace of mind that your cancellation has been properly submitted.

Sending your letter with Recorded Delivery

Always send your cancellation letter via Royal Mail Recorded Delivery. This service costs a few pounds but provides essential proof of posting and delivery. When you send via Recorded Delivery, you receive a reference number that allows you to track your letter's progress and confirm when it's been delivered.

Keep your proof of postage receipt in a safe place along with a copy of your cancellation letter. These documents form your evidence that you cancelled properly and on time. In practice, this documentation protects you if the company later claims they didn't receive your cancellation or if unauthorised charges appear on your account.

The tracking information from Recorded Delivery shows the exact date and time your letter was delivered, which can be crucial for proving you met any required notice periods. This means if your subscription renews before your letter arrives, you have evidence to dispute the charge and request a refund.

Where to send your cancellation letter

Identifying the correct postal address for Simply Guitar cancellations is crucial for ensuring your letter reaches the appropriate department. JoyTunes, the company behind Simply Guitar, operates internationally, and correspondence should be directed to their official business address. Based on available company information, cancellation letters for UK customers should be sent to the company's registered office address.

• JoyTunes Ltd
• Attn: Customer Service / Cancellations
• 1 Hamachshev Street
• Tel Aviv-Yafo
• 6721915
• Israel

Please note that as an international service, Simply Guitar's parent company is based in Israel. This means your letter may take slightly longer to arrive than domestic post, so allow additional time when calculating notice periods. Sending via Recorded Delivery with international tracking ensures you can monitor your letter's journey and confirm delivery.

If you have correspondence from Simply Guitar showing a different address for cancellations, use that address instead. Always verify the current address through recent communications or official company documentation, as business addresses can change over time.

Following up on your cancellation

After sending your cancellation letter, monitor your email for confirmation from Simply Guitar. Most companies send acknowledgement emails once they process cancellation requests. If you don't receive confirmation within 10 working days of your letter being delivered, consider sending a follow-up letter or checking your account status.

Check your bank or credit card statements carefully after your cancellation to ensure no further charges appear. If you're charged after cancelling, contact your payment provider immediately with your proof of cancellation. UK consumers have strong protections against unauthorised charges, and your bank can help you dispute incorrect payments.

Keep all documentation related to your subscription and cancellation for at least 12 months. This includes your original subscription confirmation, cancellation letter, proof of postage, delivery confirmation, and any correspondence with the company. Therefore, if disputes arise months later, you'll have comprehensive evidence to support your position.

Customer reviews and tips

Understanding other UK consumers' experiences with Simply Guitar and its cancellation process provides valuable insights that can help you navigate your own subscription termination. Real-world feedback highlights common issues and successful strategies for ensuring smooth cancellations.

Common reasons for cancellation

UK users report various reasons for cancelling their Simply Guitar subscriptions. Many find that after completing the beginner and intermediate courses, the content becomes repetitive or doesn't advance to the level they're seeking. Others discover that the app's teaching methodology doesn't align with their learning style, preferring more structured traditional lessons or different interactive approaches.

Time constraints represent another frequent cancellation reason. Initial enthusiasm for learning guitar often wanes when users realise the consistent practice required to make meaningful progress. As a result, the subscription becomes an unused expense that no longer justifies its cost. Some consumers also report that technical issues with the app's audio recognition feature frustrated their learning experience, particularly when the app struggled to accurately detect their playing.

Financial considerations motivate many cancellations as well. Subscribers who initially signed up during promotional periods sometimes find the standard renewal price higher than they're willing to pay. Additionally, consumers consolidating their subscription expenses often identify Simply Guitar as a discretionary service they can eliminate to reduce monthly outgoings.

User experiences with cancellation

Reviews of the cancellation process reveal mixed experiences among UK consumers. Some users report straightforward cancellations through the app or website, receiving prompt confirmation and experiencing no further charges. However, a significant number describe frustrations with the digital cancellation process, including difficulty locating cancellation options within the app interface and confusing multi-step procedures.

Several consumers mention being charged for additional billing cycles despite believing they had successfully cancelled. These situations often arise from misunderstandings about notice periods or technical failures in the cancellation system. Therefore, the importance of documented proof of cancellation becomes evident in these cases, as users without solid evidence struggle to dispute unauthorised charges.

Customers who used postal cancellation methods generally report more positive outcomes. The formal nature of a posted letter appears to prompt more reliable processing, and the proof of delivery provides peace of mind. This means that even if initial processing takes slightly longer than digital methods, the overall reliability and legal protection make postal cancellation worthwhile.

Expert tips for successful cancellation

Based on consumer experiences and best practices in subscription management, several strategies can help ensure your Simply Guitar cancellation proceeds smoothly. First, cancel well before your next billing date to account for processing time and any required notice periods. Waiting until the last minute increases the risk that your cancellation won't be processed before the next charge.

Document everything related to your cancellation. Take screenshots of your subscription details, including your billing date and plan type, before cancelling. Keep copies of all correspondence and proof of delivery. This comprehensive documentation protects you if disputes arise and provides evidence of your subscription history and cancellation efforts.

Consider using services like Postclic to handle your postal cancellation professionally. These platforms format your letter correctly, send it via tracked delivery, and provide digital proof of sending and delivery. This means you get the legal protections of postal cancellation without the administrative burden of formatting letters, printing, and visiting the post office yourself.

Monitor your account and payment method closely after cancelling. Check your bank statements for at least two billing cycles following your cancellation to ensure no charges appear. If you notice any unauthorised payments, act immediately by contacting both Simply Guitar and your payment provider. UK banking regulations protect consumers against unauthorised transactions, and your bank can assist with chargebacks if necessary.

Alternative options to consider

Before cancelling permanently, consider whether alternative arrangements might better suit your needs. Some users find that pausing their subscription temporarily, if this option is available, allows them to take a break without losing their progress or having to resubscribe later. However, verify whether Simply Guitar offers pause functionality and understand any terms attached to this option.

If cost is your primary concern, contact customer service to enquire about reduced-rate plans or promotional offers for existing customers. Companies sometimes provide retention discounts to subscribers considering cancellation. Nevertheless, ensure any new arrangement is clearly documented and that you understand the terms before agreeing.

For those cancelling due to the app's teaching limitations, research alternative guitar learning platforms that might better suit your style. The UK market offers numerous options, from apps like Fender Play and Yousician to traditional online courses and local in-person instruction. This means you can continue your guitar journey through methods that align better with your preferences and goals.

Protecting your consumer rights

UK consumers benefit from robust legal protections when dealing with subscription services. Understanding these rights empowers you to act confidently when cancelling and to challenge any unfair practices. The Consumer Rights Act 2015 requires that services be provided with reasonable care and skill, and that any terms are fair and transparent.

If you encounter resistance to your cancellation or believe the company is not honouring your rights, you have recourse through several channels. Citizens Advice provides free guidance on consumer issues and can help you understand your options. Trading Standards investigates businesses that violate consumer protection laws, and you can report problematic practices to them.

For payment disputes, your bank or credit card provider can assist with chargebacks if you've been charged after properly cancelling. The evidence you've gathered through postal cancellation significantly strengthens your position in these situations. Therefore, maintaining thorough documentation isn't just about organisation—it's about protecting your financial interests and legal rights.

Remember that as a UK consumer, you have the right to clear information about cancellation procedures, reasonable notice periods, and fair treatment throughout the subscription lifecycle. Companies operating in the UK market must comply with these standards, and you're entitled to hold them accountable. By understanding your rights and following proper cancellation procedures, you can confidently manage your Simply Guitar subscription and ensure a fair outcome.