Ending your Simply Piano membership made easy

About Simply Piano

Simply Piano is a popular music education app developed by JoyTunes, designed to teach piano skills to users of all ages and abilities. The platform uses interactive lessons that work with both acoustic and digital pianos, as well as keyboards, making it accessible to anyone wanting to learn piano from home. The app listens to you play through your device's microphone and provides instant feedback on your performance, creating an engaging learning experience that feels like having a personal piano teacher available 24/7.

What sets Simply Piano apart from traditional piano instruction is its gamified approach to learning. The app breaks down complex musical concepts into bite-sized lessons, incorporating popular songs alongside classical pieces to keep learners motivated. Users progress through different courses covering everything from reading sheet music to playing with both hands, all whilst receiving real-time feedback on timing and accuracy. The platform has gained significant popularity in the UK, particularly during periods when in-person music lessons became difficult to access.

However, many UK subscribers find themselves wanting to cancel their Simply Piano subscription for various reasons. Perhaps you've achieved your learning goals, found the lessons don't match your preferred learning style, discovered the cost doesn't fit your budget, or you've decided to pursue traditional in-person piano lessons instead. Whatever your reason, understanding the proper cancellation process is essential to avoid unwanted charges and ensure a clean break from the service.

Plans, features and pricing

Simply Piano offers several subscription tiers designed to accommodate different learning commitments and budgets. Understanding what you're currently paying for helps you make an informed decision about cancellation and ensures you know exactly what you're walking away from.

All subscription plans include access to the complete Simply Piano curriculum, which encompasses thousands of songs across multiple genres, structured courses from beginner to advanced levels, and personalised learning paths that adapt to your progress. The app works with any piano or keyboard, requires no additional equipment beyond your instrument and a compatible device, and allows you to learn at your own pace without scheduling constraints.

Most importantly, keep in mind that Simply Piano typically bills subscribers at the start of each billing cycle. This means if you're on a monthly plan and don't cancel before your renewal date, you'll be charged for another full month regardless of whether you use the service. Annual subscribers face an even larger charge upon renewal, making timely cancellation particularly crucial for those who've prepaid for extended periods.

The free trial period, often offered to new users for seven days, automatically converts to a paid subscription unless cancelled beforehand. Many users forget about this trial-to-paid conversion, which is precisely why understanding cancellation procedures before committing to any subscription is vital.

Terms of service and cancellation policy

Before diving into the cancellation process, you need to understand Simply Piano's terms of service and what they mean for your cancellation rights under UK law. This knowledge protects you from unexpected charges and ensures you're following the correct procedure.

Understanding your subscription agreement

When you signed up for Simply Piano, you entered into a contractual agreement with JoyTunes. This agreement typically includes automatic renewal clauses, meaning your subscription continues indefinitely until you actively cancel it. The company doesn't send reminder emails before charging your payment method, so the responsibility for tracking renewal dates falls entirely on you as the subscriber.

Under UK consumer protection laws, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have certain rights when dealing with digital content subscriptions. These regulations require companies to provide clear information about cancellation procedures and honour cancellation requests made within the specified notice period. However, these laws don't typically entitle you to refunds for unused portions of prepaid subscription periods unless the service fails to meet the description provided at purchase.

Notice periods and refund eligibility

Simply Piano generally requires notice before your next billing date to process cancellations effectively. Here's what you need to know about timing:

Additionally, it's crucial to understand that Simply Piano's cancellation policy typically doesn't provide refunds for partially used subscription periods. If you're three months into an annual subscription and cancel, you won't receive a refund for the remaining nine months. The service remains accessible until the end of your current billing period, but no money is returned. This policy makes timing your cancellation particularly important—you want to cancel with enough notice to prevent the next charge whilst maximising the value of what you've already paid.

Why postal cancellation matters in the UK

Whilst Simply Piano primarily operates as a digital service with app-based account management, postal cancellation via Recorded Delivery offers UK consumers the most reliable proof of cancellation request. This method creates an indisputable paper trail showing exactly when you requested cancellation, which becomes invaluable if disputes arise about unauthorised charges.

Many subscribers report difficulties with digital cancellation methods—app settings that don't seem to work properly, confirmation emails that never arrive, or customer service responses that take too long. When you send a cancellation letter via Recorded Delivery, you receive physical proof of postage and delivery, which holds significant weight under UK consumer law. If the company later claims they never received your cancellation request, your Recorded Delivery receipt proves otherwise.

Cancelling by post - the complete guide

Now let's walk through the exact process for cancelling Simply Piano by post. This method provides the strongest legal protection and clearest evidence trail for UK consumers.

Gathering essential information before you write

First, collect all relevant information about your subscription before drafting your cancellation letter. You'll need your full name exactly as it appears on your account, the email address associated with your Simply Piano subscription, your customer account number if available, details of your current subscription plan and payment method (last four digits of card number), and your most recent billing date. Having this information ready ensures your letter contains everything needed for the company to identify and process your cancellation without delays.

Next, check your current billing cycle and calculate your next renewal date. This is absolutely critical—you must ensure your cancellation letter arrives well before your next billing date to avoid being charged for another period. I recommend allowing at least 10 working days before your renewal date to account for postal delivery times and processing.

What your cancellation letter must include

Your cancellation letter should be clear, concise, and professional. Include today's date at the top, followed by your full contact details. State explicitly that you are writing to cancel your Simply Piano subscription, provide all identifying information mentioned above, and specify the effective cancellation date you're requesting—ideally "immediately" or "at the end of my current billing period."

Most importantly, include a clear statement such as "I withdraw my consent for any future payments to be taken from my account" and "I do not wish to renew this subscription under any circumstances." These explicit statements strengthen your position if any disputes arise later. Request written confirmation of your cancellation, including confirmation that no further payments will be collected. Keep your tone professional and factual—there's no need to explain why you're cancelling or provide lengthy justifications.

The correct postal address for cancellation

Send your cancellation letter to Simply Piano's parent company, JoyTunes, at their registered address. Based on current information, correspondence should be directed to:

• JoyTunes Ltd
• c/o Companies House
• Crown Way
• Cardiff
• CF14 3UZ
• United Kingdom

Keep in mind that JoyTunes operates internationally, and their primary offices are located outside the UK. However, as they conduct business with UK consumers, this registered address serves as the official contact point for legal correspondence including cancellation requests. Always verify this address is current before posting, as companies occasionally update their registered details.

Sending your letter the right way

Never send cancellation letters by standard post. Always use Royal Mail Recorded Delivery or Special Delivery services. These tracked services cost a few pounds extra but provide proof of postage and delivery that's worth far more than the fee if you later need to dispute unwanted charges. When you send via Recorded Delivery, you receive a receipt with a unique tracking reference number—keep this receipt in a safe place along with a copy of your cancellation letter.

Additionally, photograph or scan your completed letter before sealing the envelope. Store this digital copy alongside your postal receipt. This creates a complete evidence package showing exactly what you sent, when you sent it, and proof that it was delivered. If you need to dispute charges with your bank or credit card company later, this documentation makes the process significantly smoother.

Using services like Postclic for hassle-free cancellation

For those who want absolute certainty without the hassle of printing, posting, and tracking letters themselves, services like Postclic streamline the entire postal cancellation process. Postclic allows you to create your cancellation letter digitally, then handles the printing, posting via Recorded Delivery, and tracking on your behalf. You receive digital proof of postage and delivery without visiting a post office or handling physical mail.

This approach saves considerable time—no printing, envelope buying, or queuing at the post office—whilst still providing the legal protection of Recorded Delivery. The service maintains digital records of your cancellation that are easily accessible if needed months later. For busy professionals or anyone who finds postal processes inconvenient, Postclic offers a middle ground between digital convenience and postal reliability.

Following up on your cancellation

After sending your cancellation letter, track its delivery using your Recorded Delivery reference number. Once delivered, allow 5-7 working days for processing, then check your Simply Piano account to confirm the subscription shows as cancelled. If you don't receive written confirmation within two weeks of delivery, send a follow-up letter referencing your original cancellation request and including copies of your postal receipt.

Most importantly, contact your bank or credit card provider immediately if any charges appear after your cancellation should have taken effect. Provide them with copies of your cancellation letter and proof of delivery. UK banks typically support customers in these situations, especially when you have clear evidence of a cancellation request.

Tips from former members

Common mistakes to avoid

Through processing thousands of subscription cancellations, I've seen the same mistakes repeatedly cost people money and frustration. First, don't assume cancelling through the app is sufficient. Many users report clicking "cancel" in app settings only to be charged again because the cancellation didn't process properly or only paused the subscription temporarily. Always follow up digital cancellation attempts with a postal letter for certainty.

Second, never cancel on your renewal date—it's too late. Payment processing often occurs in the early hours of your renewal date, meaning a cancellation letter arriving that day won't prevent the charge. Always aim for your cancellation to arrive at least a week before renewal, preferably longer for annual subscriptions where larger sums are involved.

Third, don't forget to cancel through your app store if you subscribed via Apple App Store or Google Play Store. Simply Piano subscriptions purchased through these platforms require cancellation through the respective app store, not directly with JoyTunes. Check your purchase history to confirm where your subscription originated, then cancel through the correct channel. However, sending a postal cancellation letter to JoyTunes provides additional protection regardless of your purchase method.

Maximising value before you cancel

If you've already paid for a subscription period, you might as well use it. Simply Piano remains accessible until the end of your current billing period even after cancellation, so there's no advantage to cancelling mid-cycle unless you're trying to stop an imminent renewal charge. Download or screenshot any lesson materials you want to keep, export any recordings or progress reports the app allows, and consider completing any courses you're partway through.

Additionally, some users find value in taking screenshots of their progress achievements and completed song lists. Whilst you can't access the app after your subscription ends, these records preserve your accomplishment and might motivate you to continue piano practice through other means.

Alternative options if you're unsure about cancelling

Before committing to cancellation, consider whether pausing might better suit your situation. Some users successfully contact Simply Piano customer service to request a subscription pause rather than full cancellation, particularly if temporary financial constraints or scheduling conflicts are the issue rather than dissatisfaction with the service itself.

If cost is your primary concern, watch for promotional offers. Simply Piano occasionally offers discounted rates to retain subscribers, though you typically need to actually cancel before these offers appear. Just be cautious—accepting a retention offer means committing to another subscription period.

What to do if cancellation doesn't work

If you've sent your cancellation letter via Recorded Delivery, have proof of delivery, yet still get charged, don't panic. First, contact Simply Piano customer service immediately with copies of your cancellation letter and postal receipt, clearly stating that unauthorised charges have occurred despite your documented cancellation request. Request an immediate refund and written confirmation that no further charges will occur.

Simultaneously, contact your bank or credit card provider to dispute the charge. UK banks take unauthorised payment claims seriously, especially when you provide evidence of a cancellation request. You can request a chargeback for services you explicitly cancelled, and your Recorded Delivery proof significantly strengthens this claim.

Keep in mind that under UK law, if you've withdrawn your consent for future payments in writing, any subsequent charges may constitute unauthorised transactions. Your bank should support your dispute when you provide documentation proving you cancelled the service. This is precisely why postal cancellation with Recorded Delivery offers such valuable protection—it creates indisputable evidence that stands up to scrutiny from both the company and your financial institution.

Finally, if issues persist despite your best efforts, consider reporting the matter to Citizens Advice or your local Trading Standards office. Whilst most cancellations process smoothly when handled correctly, these organisations can provide additional support for the rare cases where companies fail to honour legitimate cancellation requests. The key throughout this entire process is maintaining thorough documentation—every letter sent, every receipt kept, and every email saved strengthens your position and makes resolution faster and more certain.