Ending your Tomplay membership made easy

What is Tomplay?

Tomplay is an interactive sheet music application that's become increasingly popular among musicians of all levels across the UK. Founded in Switzerland in 2014, the service has grown to offer one of the largest catalogues of interactive sheet music available digitally, covering everything from classical pieces to contemporary pop songs.

The platform works by providing digital sheet music that syncs with professional audio recordings. As you play your instrument, the sheet music follows along, and you can adjust the tempo, loop difficult sections, or even mute your instrument's part in the recording to play along with a full ensemble. It's essentially like having a personal accompanist available 24/7.

Tomplay supports a wide range of instruments including piano, guitar, violin, flute, saxophone, cello, and many others. The app is available on iOS, Android, and desktop computers, making it accessible whether you're practising at home or on the go. Many music teachers in the UK have incorporated Tomplay into their teaching methods, particularly during and after the pandemic when remote learning became essential.

The service has gained particular traction with adult learners returning to music after years away, as well as students preparing for ABRSM and Trinity College London examinations. The catalogue includes over 80,000 pieces of sheet music, with new additions regularly uploaded to the platform.

However, despite its useful features, many subscribers find themselves needing to cancel for various reasons. Perhaps you've achieved your practice goals, found the cost doesn't fit your current budget, discovered you prefer traditional paper sheet music, or simply aren't using the service as much as you anticipated. Whatever your reason, understanding the cancellation process is crucial to avoid unwanted charges.

Plans, features and pricing

Tomplay operates on a subscription model with different tiers designed to suit various needs and budgets. Understanding what you're currently paying for is the first step in the cancellation process, as different plans may have different notice requirements.

Subscription tiers and costs

Tomplay offers several subscription options, and prices can vary depending on whether you subscribe through their website or via app stores. Keep in mind that subscriptions purchased through Apple's App Store or Google Play Store are managed differently and typically cost slightly more due to platform fees.

Most importantly, check your original subscription confirmation email to see exactly which plan you signed up for and when your billing cycle renews. This information is crucial for timing your cancellation correctly.

What you get with Tomplay

Before cancelling, it's worth knowing exactly what you're giving up. Tomplay subscribers receive access to the full catalogue of interactive sheet music, including the ability to slow down or speed up pieces, isolate specific instrument parts, and record their performances. The service includes pieces across multiple difficulty levels, from beginner to advanced professional.

Additionally, subscribers can print sheet music, though there are monthly limits depending on your subscription tier. The app also provides fingering suggestions, annotations, and the ability to create custom playlists. For ensemble players, there's a particularly useful feature that allows you to mute your part and play along with professional recordings of the other instruments.

Many users also appreciate the regular updates to the catalogue and the ability to request specific pieces. However, if these features aren't providing sufficient value for your monthly or annual investment, cancellation may be the right choice.

Terms of service and cancellation policy

Understanding Tomplay's terms of service is absolutely essential before you initiate cancellation. I've seen countless subscribers make costly mistakes by not reading the fine print, so let's break down exactly what you need to know.

Key terms you need to understand

Tomplay's subscription automatically renews unless you cancel before the renewal date. This is standard practice for subscription services, but it catches many people off guard. If you subscribed to an annual plan, you'll be charged for another full year unless you cancel with adequate notice. Monthly subscribers face the same automatic renewal on a monthly basis.

The critical point here is that Tomplay typically requires notice before your renewal date. According to their terms, you should cancel at least 24 hours before your next billing cycle to avoid being charged. However, I always recommend giving yourself more time—aim for at least 5-7 days before renewal to account for postal delays and processing time.

Refund policy details

Here's where many subscribers get frustrated: Tomplay generally does not offer refunds for unused portions of your subscription period. If you cancel halfway through your annual subscription, you won't receive a refund for the remaining six months. Your access will typically continue until the end of your current billing period, but you won't get money back.

There are limited exceptions to this policy. If you're within the initial trial period or if there's been a technical error with billing, you may be eligible for a refund. Additionally, under UK consumer law, you may have rights under the Consumer Rights Act 2015 if the service was misrepresented or is not as described. However, these situations are relatively rare.

UK consumer rights and subscriptions

In the UK, the Consumer Contracts Regulations 2013 give you specific rights when dealing with subscription services. You have a 14-day cooling-off period from when you first subscribe, during which you can cancel and receive a full refund, minus any service you've already used.

Additionally, if Tomplay makes significant changes to their service or pricing, you should be notified in advance and given the opportunity to cancel without penalty. Keep all correspondence from Tomplay, as this documentation can be valuable if disputes arise.

Most importantly, under UK law, companies cannot make it significantly harder to cancel than it was to sign up. While Tomplay allows easy online signup, they must provide reasonable cancellation methods. This is why postal cancellation is not only legitimate but often the most reliable method—it creates an official paper trail that's legally recognized.

Cancelling by post - the complete guide

Postal cancellation is the most reliable method for terminating your Tomplay subscription, and I'll explain exactly why before walking you through the complete process. After processing thousands of cancellations, I can tell you that postal cancellation provides the strongest legal protection and creates indisputable evidence of your cancellation request.

Why postal cancellation is your best option

First, let's address why you should consider postal cancellation over other methods. When you send a cancellation letter via Recorded Delivery or Special Delivery, you receive proof of postage and confirmation of delivery. This is crucial if there's ever a dispute about whether you cancelled or when your cancellation was received.

I've seen numerous cases where subscribers claimed they cancelled online, only to find they were still being charged months later. Without proof, these disputes become a matter of "he said, she said." A postal cancellation with tracking eliminates this problem entirely. You have physical proof that you sent your cancellation, when it was delivered, and who signed for it.

Additionally, postal cancellation is particularly important if you're experiencing difficulties with your account access. Perhaps you've forgotten your password, your email address has changed, or you're having technical issues with the website or app. Postal cancellation bypasses all these potential obstacles.

Keep in mind that under UK consumer law, companies must accept cancellation requests in writing. A postal letter is a formal written request that carries legal weight. It's also harder for companies to claim they never received a physical letter that was delivered via tracked mail.

What you need before you start

Before you write your cancellation letter, gather the following information. Having everything ready will make the process much smoother and reduce the chance of your cancellation being delayed due to missing information.

You'll need your full name as it appears on your Tomplay account, your account email address, your subscription type (monthly or annual), and any account number or customer ID if you have one. Also note your current address and the date you're writing the letter. If you know your next renewal date, include that as well.

Most importantly, check your bank or credit card statements to identify exactly how Tomplay appears on your billing. Sometimes the company name on statements differs slightly from the brand name, and including this information helps them locate your account more quickly.

Writing your cancellation letter

Your cancellation letter should be clear, concise, and include all necessary information. While I won't provide a full template, here's what your letter must contain to be effective.

Start with your full name and address at the top, followed by the date. Then include Tomplay's address (which I'll provide in the next section). Your subject line should clearly state "Subscription Cancellation Request" or similar wording.

In the body of your letter, state clearly that you wish to cancel your Tomplay subscription. Include your account email address, any customer or account numbers, and your subscription type. Request confirmation of cancellation in writing and specify that you do not wish for the subscription to auto-renew.

Additionally, state the date by which you expect the cancellation to take effect. If you're still within your current billing period, acknowledge that you understand access will continue until the period ends, but that no further payments should be taken.

Sign and date your letter. Keep a copy for your records before sending. This copy, combined with your postal receipt, forms your complete evidence trail.

The correct postal address

This is absolutely critical—you must send your cancellation letter to the correct address for it to be processed. Based on current information, Tomplay's registered office address for UK correspondence is:

• Tomplay
• Rue du Conseil-Général 20
• 1205 Geneva
• Switzerland

Because Tomplay is based in Switzerland, your letter will be going internationally. This means you'll need to ensure you have the correct international postage and that you use a tracked service that covers international delivery.

Sending your letter correctly

Never send your cancellation letter by standard post. Always use Royal Mail's Tracked and Signed or International Tracked and Signed service. These services provide proof of postage and confirmation of delivery, which is essential for subscription cancellations.

When you visit the Post Office, specifically request International Tracked and Signed service for Switzerland. The cost is typically between £7-£10, but this is money well spent for the peace of mind and legal protection it provides. The Post Office will give you a receipt with a tracking number—keep this receipt safe.

Next, track your letter online using the Royal Mail tracking service. Make a note of when it's delivered and, if possible, print the tracking history showing delivery confirmation. This becomes part of your evidence file.

Keep in mind that international post to Switzerland typically takes 3-5 working days, but can occasionally take longer. This is why I always recommend sending your cancellation letter at least two weeks before your renewal date to ensure it arrives with time to spare.

Using Postclic for hassle-free cancellation

If the process of writing, printing, and posting a tracked international letter sounds time-consuming, there's a simpler option. Postclic is a service that specializes in sending formal letters, including subscription cancellations, on your behalf.

Here's how it works: you provide your cancellation details through their platform, and they handle the printing, posting, and tracking. Most importantly, they send your letter via tracked delivery and provide you with digital proof of postage and delivery. Everything is done professionally and you don't need to visit the Post Office or worry about international postage rates.

Additionally, Postclic ensures your letter is properly formatted and includes all necessary information to make your cancellation request valid. They maintain records of your correspondence, which can be invaluable if you need to prove you cancelled at a later date. For people who are busy, uncomfortable with formal letter writing, or simply want the convenience of digital management, Postclic offers a practical solution.

Following up on your cancellation

After your letter has been delivered, monitor your email for confirmation from Tomplay. They should send you written confirmation that your subscription has been cancelled and will not renew. If you don't receive confirmation within 7-10 days of delivery, you may need to follow up.

Keep checking your bank statements to ensure no further payments are taken. If you are charged after your cancellation should have taken effect, contact your bank immediately to dispute the charge. Provide them with copies of your cancellation letter, postal receipt, and tracking information.

Most importantly, don't assume silence means acceptance. If you haven't received confirmation, consider sending a second letter or escalating the matter. Your tracking information proves delivery, so Tomplay cannot claim they didn't receive your cancellation.

Tips from former members

After helping thousands of people cancel their Tomplay subscriptions, I've gathered valuable insights from former members. These tips can help you avoid common pitfalls and ensure your cancellation goes smoothly.

Common reasons people cancel

Understanding why others cancel can help you feel confident in your decision. The most common reason I hear is simply that people aren't using the service enough to justify the cost. Many subscribers sign up with great enthusiasm but find their practice routine doesn't materialize as planned. Life gets busy, and that monthly or annual fee starts to feel like a waste.

Additionally, some musicians find they prefer traditional paper sheet music or discover that the interactive features aren't as helpful as they expected. Others complete their specific goals—perhaps learning a particular piece or preparing for an exam—and no longer need the extensive catalogue.

Budget concerns are also significant. With the cost of living rising across the UK, many people are reviewing their subscriptions and cutting services they can live without. Music education apps, while valuable, often fall into the "nice to have" rather than "essential" category when money is tight.

Technical issues occasionally drive cancellations too. Some users experience problems with the app on their devices, find the interface unintuitive, or struggle with the syncing features. If the technology doesn't work smoothly, the service loses its value.

Mistakes to avoid

The biggest mistake I see is people assuming that deleting the app from their device cancels their subscription. It absolutely does not. Your subscription is tied to your account, not to whether the app is installed. I've met people who deleted Tomplay months ago but continued being charged because they never actually cancelled.

Another common error is cancelling too close to the renewal date. Remember that your letter needs to arrive and be processed before your renewal. Sending a letter the day before your annual subscription renews is far too late, especially when posting internationally to Switzerland. Always build in extra time.

Additionally, some people forget which platform they subscribed through. If you signed up via the Apple App Store or Google Play Store, your subscription might be managed through those platforms rather than directly through Tomplay. Check your app store subscriptions first, though postal cancellation to Tomplay directly should still work.

Keep in mind that some subscribers make the mistake of not keeping evidence of their cancellation. Without your letter copy, postal receipt, and tracking information, you have no proof if disputes arise. Always maintain complete records.

What to do with your sheet music

Before your subscription ends, consider what you want to do with any sheet music you've been working on. While you can't keep digital access after cancellation, you may have printing credits remaining. Use these to print copies of pieces you're currently learning or want to keep.

Some former members recommend taking screenshots or photos of pieces they're in the middle of learning, though this is only for personal reference. Remember that the sheet music is copyrighted, so any copies you make are for your personal use only.

If you've made annotations or notes within the app, consider transferring these to paper copies before your access ends. Once your subscription terminates, you'll lose access to all your saved work within the app.

Alternatives to consider

Many former Tomplay subscribers ask what alternatives exist. If you're cancelling due to cost but still want digital sheet music, there are free resources available, though they're more limited. IMSLP (International Music Score Library Project) offers thousands of public domain classical scores for free, though without the interactive features.

For those who found Tomplay too complex, traditional sheet music books from music shops or online retailers might be more suitable. While you lose the interactive accompaniment, you gain the simplicity of paper and often at a lower overall cost.

Additionally, some former members report success with YouTube tutorials combined with free sheet music, particularly for popular and contemporary pieces. This approach requires more self-direction but can be effective for motivated learners.

Final advice from experienced cancellers

The most valuable advice from people who've successfully cancelled is this: don't procrastinate. Once you've decided to cancel, start the process immediately. Every day you delay is another day closer to your renewal date and another day of subscription fees you might not want to pay.

Next, be thorough with your documentation. Create a dedicated folder—physical or digital—containing your cancellation letter copy, postal receipt, tracking information, and any correspondence with Tomplay. This organized approach makes resolving any issues much easier.

Most importantly, trust the process. Postal cancellation might feel old-fashioned in our digital age, but it's legally robust and provides unmatched proof of your intentions. The small cost and effort of sending a tracked letter is insignificant compared to the potential cost of failed cancellation attempts or disputed charges.

Remember that cancelling a subscription doesn't mean you've failed at music or wasted your money. Services like Tomplay serve a purpose for a season, and knowing when that season has ended is simply good financial management. Many former subscribers report feeling relieved once they've cancelled, having eliminated an expense that was causing guilt or stress. Your musical journey can continue in whatever form works best for your current circumstances, budget, and learning style.