Ending your EasyPark membership made easy

About EasyPark

EasyPark represents a digital parking payment solution operating within the United Kingdom's mobile parking services sector. The service enables motorists to locate, pay for, and manage parking sessions through a smartphone application, thereby eliminating the necessity for physical payment at parking meters or pay-and-display machines. In accordance with the Consumer Rights Act 2015, EasyPark operates as a service provider facilitating transactions between users and parking operators across numerous locations throughout the UK.

The contractual relationship established when registering for EasyPark constitutes a binding service agreement between the user and EasyPark Group UK Limited. This agreement encompasses various terms and conditions that govern the provision of parking payment services, data processing arrangements, and the financial obligations of both parties. Furthermore, the service operates under a freemium model whereby basic functionality is available without subscription fees, whilst premium features require recurring payments.

EasyPark's operational framework integrates with local authority parking systems and private parking operators, creating a tripartite contractual arrangement. Consequently, users must understand that their contractual obligations extend beyond the relationship with EasyPark itself, encompassing compliance with individual parking operator terms and local parking regulations. The service provider acts as an intermediary, processing payments and transmitting relevant information to the respective parking authorities.

The legal framework governing EasyPark's operations includes compliance with the Payment Services Regulations 2017, the General Data Protection Regulation (GDPR), and sector-specific parking legislation. These regulatory requirements establish minimum standards for service provision, consumer protection, and data handling practices. Nevertheless, the company's own terms and conditions may impose additional obligations or provide enhanced protections beyond statutory minimums.

Membership options and costs

Standard account structure

EasyPark operates a tiered service structure comprising both free and premium subscription options. The basic account, designated as the standard membership, provides access to core parking payment functionality without recurring subscription charges. However, this account type incorporates a transaction-based fee structure whereby users incur service charges calculated as a percentage of each parking session cost or a fixed fee per transaction, whichever proves greater.

The contractual terms governing standard accounts specify that service fees typically range between 10% to 20% of the parking cost, subject to a minimum charge threshold. These fees constitute consideration for the provision of payment processing services, digital receipt generation, and customer support infrastructure. In accordance with the Consumer Rights Act 2015, such fees must be clearly disclosed prior to transaction completion, ensuring informed consent from the service user.

Premium subscription arrangements

EasyPark Plus represents the premium subscription tier, operating under a fixed monthly fee structure. This subscription model fundamentally alters the fee arrangement by replacing percentage-based transaction charges with a flat monthly payment, thereby providing cost predictability for frequent users. The monthly subscription fee typically amounts to approximately £1.99 to £2.99, though pricing may vary subject to promotional offers and regional considerations.

The premium subscription operates on an automatically renewing basis, constituting a continuous payment authority under the Payment Services Regulations 2017. Consequently, subscription fees are debited from the registered payment method at regular monthly intervals unless the subscriber exercises their contractual right to terminate the arrangement. This automatic renewal mechanism necessitates active cancellation procedures to cease ongoing payment obligations.

Additional charges and penalty fees

Beyond subscription and transaction fees, the contractual framework permits additional charges under specified circumstances. These may include parking penalty charges issued by parking operators for violations of parking regulations, administrative fees for failed payment processing, and charges for premium features such as parking reservation services where available. Furthermore, users remain liable for any parking charges incurred during active sessions, separate from service fees payable to EasyPark.

The terms and conditions establish that users bear responsibility for ensuring adequate funds remain available in their payment accounts to satisfy both parking charges and service fees. Insufficient funds may result in failed transactions, potentially leading to parking violations and associated penalty charge notices issued by parking operators. Nevertheless, EasyPark's liability for such consequences remains limited under the contractual indemnity clauses, placing primary responsibility upon the user.

Understanding your cancellation rights

Statutory cancellation rights under UK law

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 establish fundamental cancellation rights for distance contracts, including digital service subscriptions. These regulations provide consumers with a statutory cooling-off period of fourteen days from the date of contract formation, during which cancellation may be exercised without providing justification or incurring penalties. However, this right applies specifically to the initial subscription agreement rather than ongoing service usage.

In accordance with Regulation 36, consumers who have commenced using digital content or services during the cooling-off period with their express consent acknowledge that exercising the cancellation right may result in proportionate charges for services already provided. Consequently, users who have actively utilised EasyPark services during this fourteen-day period may face charges corresponding to the parking sessions completed, though subscription fees for unused periods should be refunded.

Contractual termination provisions

Beyond statutory cancellation rights, the service agreement contains specific termination clauses governing the cessation of ongoing contractual relationships. These provisions distinguish between termination of premium subscriptions and closure of standard accounts. Premium subscription holders possess the contractual right to cancel their subscription at any time, with termination typically taking effect at the conclusion of the current billing cycle.

The contractual terms specify minimum notice periods for subscription cancellation, generally requiring notification at least twenty-four hours prior to the next renewal date to prevent automatic billing for the subsequent period. Furthermore, the agreement establishes that subscription fees already charged for the current billing period are non-refundable, except where cancellation occurs within the statutory cooling-off period or where service failures constitute material breach of contract.

Account closure versus subscription cancellation

A critical distinction exists between cancelling a premium subscription and completely closing an EasyPark account. Subscription cancellation terminates the recurring payment obligation whilst maintaining the account in active status, reverting the user to standard account terms. Complete account closure, conversely, terminates the entire contractual relationship, requiring deletion of stored payment methods and personal data in accordance with GDPR Article 17 (Right to Erasure).

Users seeking complete disengagement from the service must explicitly request account closure rather than merely cancelling premium subscriptions. The contractual framework and data protection legislation require that such requests be processed within reasonable timeframes, typically not exceeding thirty days from receipt of a valid closure request. Nevertheless, certain data may be retained for legitimate purposes including legal compliance, fraud prevention, and resolution of outstanding financial obligations.

Why postal cancellation provides superior protection

Whilst digital service providers frequently promote online cancellation mechanisms, postal cancellation via Recorded Delivery offers demonstrable advantages from a contractual law perspective. Recorded Delivery provides irrefutable documentary evidence of both the cancellation communication and its delivery date, establishing clear temporal records essential for resolving disputes regarding notice periods and billing cycles.

The legal principle of proof of posting, established under the Interpretation Act 1978, creates a rebuttable presumption that properly addressed and posted letters arrive within the ordinary course of post. Furthermore, Recorded Delivery generates tracking documentation and signature confirmation, transforming this presumption into definitive proof of delivery. Consequently, this method eliminates common disputes arising from claims that cancellation requests were never received or were submitted outside required notice periods.

Digital cancellation methods, whilst convenient, present vulnerabilities including technical failures, user interface complications that obscure cancellation options, and ambiguity regarding confirmation of successful processing. Moreover, email cancellation requests may be disputed on grounds of non-receipt due to spam filtering or system errors. Postal cancellation circumvents these technological vulnerabilities, providing a paper trail admissible as evidence in legal proceedings should contractual disputes arise.

Step-by-step postal cancellation guide

Preparing your cancellation correspondence

The cancellation letter constitutes a formal notice of termination under contract law principles. Consequently, the correspondence must contain specific elements to ensure legal effectiveness. The letter should clearly identify the contracting party through inclusion of full name as registered on the account, the email address associated with the EasyPark account, and any customer reference number or account identifier available within the application settings.

The correspondence must unambiguously express the intention to terminate the contractual relationship, specifying whether the request concerns subscription cancellation or complete account closure. Furthermore, the letter should reference the contractual right to terminate and specify the desired effective date of termination, acknowledging any applicable notice periods. Including the date of correspondence proves essential for calculating notice period compliance and determining the final billing date.

Additional elements strengthening the cancellation notice include explicit requests for written confirmation of cancellation processing, specification of the preferred method for any applicable refunds, and instructions regarding data deletion pursuant to GDPR rights where complete account closure is sought. Moreover, retaining a complete copy of the correspondence for personal records provides essential documentation should subsequent disputes arise regarding the cancellation.

Addressing requirements for legal effectiveness

Proper addressing of cancellation correspondence proves critical for ensuring legal delivery to the correct contracting entity. EasyPark Group UK Limited maintains registered offices that serve as the appropriate destination for formal contractual notices. The correspondence must be addressed to the legal entity operating the service within the United Kingdom, ensuring jurisdictional appropriateness for contract law purposes.

The correct postal address for cancellation correspondence should be directed to:

• EasyPark Group UK Limited
• 5th Floor
• The Bower
• 207 Old Street
• London
• EC1V 9NR
• United Kingdom

Ensuring accuracy in addressing prevents delivery failures that could invalidate notice periods or delay cancellation processing. Furthermore, addressing correspondence to the registered office creates a formal record within the company's official correspondence systems, distinguishing the communication from general customer service inquiries that might receive lower priority handling.

Recorded delivery procedures and requirements

Recorded Delivery service, provided by Royal Mail, offers the appropriate level of tracking and proof of delivery for contractual cancellation notices. This service requires visiting a Post Office branch to send the correspondence, as Recorded Delivery cannot be initiated through standard postboxes. The sender receives a reference number enabling online tracking of the item's progress through the postal system.

Upon posting, the sender should immediately note the Recorded Delivery reference number and retain the proof of posting receipt provided by the Post Office. This receipt constitutes preliminary evidence of dispatch, whilst the tracking system subsequently records delivery attempts and final delivery confirmation. The signature obtained upon delivery provides conclusive evidence that the correspondence reached the addressee, satisfying legal requirements for effective notice.

The cost of Recorded Delivery service, currently approximately £3.35 for standard letter post, represents a modest investment in securing definitive proof of cancellation. This expenditure proves particularly valuable for users cancelling premium subscriptions, as it prevents potential disputes that could result in continued unwanted charges exceeding the cost of tracked delivery. Furthermore, the tracking information remains accessible online, providing retrievable evidence for extended periods.

Utilising Postclic for streamlined postal cancellation

Postclic offers a digital solution for initiating postal cancellation whilst retaining the legal advantages of Recorded Delivery. The service enables users to compose cancellation letters digitally, which Postclic then prints, envelopes, and dispatches via tracked postal services on the user's behalf. This approach combines the convenience of digital processing with the evidential benefits of physical postal delivery.

The service provides particular advantages for individuals lacking convenient Post Office access or those unfamiliar with formal letter composition requirements. Postclic handles the technical aspects of formatting, printing, and posting, whilst maintaining tracked delivery to provide users with confirmation of successful delivery. Furthermore, the digital platform retains records of correspondence, creating accessible archives of cancellation documentation.

From a contractual law perspective, Postclic acts as the user's agent for postal dispatch, with the legal effect equivalent to personal posting. The tracked delivery arranged through the service generates the same evidential value as personally arranged Recorded Delivery, satisfying requirements for proof of notice. Moreover, the digital interface simplifies the process whilst maintaining the legal robustness that makes postal cancellation preferable to purely electronic methods.

Timeline and notice period compliance

Understanding applicable notice periods proves essential for ensuring timely cancellation that prevents unwanted charges. EasyPark's contractual terms typically require cancellation notices to be submitted at least twenty-four hours before the next scheduled subscription renewal. Consequently, users must account for postal delivery timeframes when calculating appropriate dispatch dates for cancellation correspondence.

Standard Royal Mail delivery operates on a next-working-day basis for first-class post, though Recorded Delivery items follow similar timeframes. Therefore, dispatching cancellation notices at least three to five working days before the next billing date provides adequate margin to ensure delivery within required notice periods. Furthermore, this buffer accommodates potential postal delays or delivery complications without jeopardising timely cancellation.

Following dispatch, monitoring the Recorded Delivery tracking system enables verification of successful delivery. Upon confirmation of delivery, users should retain the tracking information and proof of posting documentation. These records prove invaluable should disputes arise regarding whether cancellation occurred within contractual notice periods or whether the company received proper notification.

Common reasons for cancelling

Cost considerations and fee structures

Financial factors constitute primary motivations for service cancellation across subscription-based services. Users frequently determine that transaction fees or subscription costs exceed the value derived from the service, particularly where parking frequency decreases or alternative payment methods become available. The cumulative effect of percentage-based transaction fees can substantially increase overall parking costs, prompting users to seek more economical alternatives.

Furthermore, changes in personal circumstances affecting parking requirements often render the subscription financially unjustifiable. Individuals relocating to areas with different parking infrastructure, transitioning to public transportation, or experiencing reduced vehicle usage may find continued subscription payments constitute unnecessary expenditure. The contractual flexibility to cancel subscriptions without early termination penalties facilitates such adjustments to changing circumstances.

Technical performance and service reliability

Service quality concerns represent significant cancellation drivers, encompassing application functionality, payment processing reliability, and customer support responsiveness. Users experiencing recurring technical difficulties, including application crashes, payment failures, or GPS location inaccuracies, may determine that the service fails to meet reasonable quality expectations established under the Consumer Rights Act 2015.

Where technical deficiencies result in parking violations or penalty charge notices due to failed payment processing, users may assert that the service provider has committed material breach of contract. Such circumstances potentially entitle users to immediate termination without notice period obligations, alongside claims for consequential damages. Nevertheless, establishing causation between service failures and resulting penalties requires careful documentation of technical issues and their temporal relationship to parking violations.

Privacy and data protection concerns

Increasing awareness of data privacy issues motivates some users to minimise their digital service footprint by cancelling accounts that collect location data and payment information. EasyPark necessarily processes substantial personal data, including precise location information, parking patterns, and financial details, raising legitimate privacy considerations for security-conscious individuals.

The GDPR establishes that individuals possess fundamental rights regarding their personal data, including rights to erasure and data portability. Users exercising these rights may choose to terminate service relationships that involve extensive data processing, particularly where the service is not essential to their daily activities. Complete account closure, coupled with explicit requests for data deletion, enables users to exercise their data protection rights whilst terminating ongoing data collection.

Alternative service availability

The competitive landscape of parking payment services continues evolving, with multiple providers offering similar functionality through different fee structures and feature sets. Users may identify alternative services providing superior value propositions, enhanced functionality, or more favourable terms and conditions. Furthermore, some local authorities and parking operators develop proprietary payment applications, potentially eliminating third-party service fees entirely.

Contractual law principles recognise consumers' freedom to select service providers based on their preferences and assessments of value. Consequently, users possess unrestricted rights to terminate service agreements in favour of competitors, subject only to compliance with contractual notice periods. This competitive dynamic incentivises service providers to maintain quality standards and competitive pricing structures.

Simplified parking arrangements

Changes in parking habits or infrastructure may render digital parking payment services unnecessary. Individuals securing dedicated parking spaces through residential arrangements, workplace provisions, or private rentals eliminate the need for pay-and-display parking services. Similarly, reduced vehicle usage or retirement from driving entirely removes the underlying need for parking payment facilitation.

Moreover, some users prefer traditional payment methods despite the convenience offered by mobile applications. Personal preferences regarding payment methods, concerns about smartphone dependency, or simple desire to reduce application complexity constitute legitimate grounds for service cancellation. The contractual framework appropriately permits termination based on user preference without requiring justification or explanation to the service provider.