Ending your Pooch and Mutt subscription made easy

About Pooch and Mutt

Pooch and Mutt is a UK-based pet wellness company that specialises in natural dog food, treats, and supplements. Founded with the mission to improve dogs' health through nutritionally balanced products, the company has built a strong reputation among British pet owners who prioritise their dogs' wellbeing. The brand focuses on creating recipes with natural ingredients, avoiding artificial colours, flavours, and preservatives that can affect your dog's health.

The company operates primarily through its website at poochandmutt.co.uk, offering both one-off purchases and subscription services. Their product range includes dry food, wet food, grain-free options, and targeted supplements addressing specific health concerns such as joint health, digestive issues, and skin conditions. This means that many customers initially sign up for regular deliveries to ensure their dogs never run out of their preferred food.

Pooch and Mutt's headquarters is located at Unit 1, The IO Centre, Whittle Way, Arlington Business Park, Stevenage, SG1 2BD. This address is particularly important if you need to send formal correspondence, including cancellation requests. As a consumer, knowing the correct postal address protects your rights by ensuring your communications reach the company and can be evidenced if disputes arise.

The subscription model offers convenience for busy pet owners, with automatic deliveries scheduled according to your dog's consumption patterns. However, circumstances change, and you may find yourself needing to cancel your subscription for various reasons. Understanding your rights and the proper cancellation procedures is essential to avoid unwanted charges and ensure a smooth exit from any service agreement.

Subscription plans and pricing

Pooch and Mutt operates a flexible subscription service that allows customers to receive regular deliveries of dog food and supplements. The subscription model is designed to provide convenience whilst offering cost savings compared to one-off purchases. As a consumer, understanding the financial commitment you're entering into is crucial before signing up, and equally important when you decide to cancel.

Standard subscription options

The company offers various subscription frequencies to match your dog's needs and consumption rates. Customers can typically choose between deliveries every two weeks, three weeks, four weeks, or longer intervals. This flexibility means you can tailor the service to your specific requirements, but it also means you need to be clear about your chosen plan when cancelling.

Subscription discounts generally range from 10% to 15% off the standard retail price, depending on the product and promotional offers available at the time of sign-up. These savings can be significant over time, which is why many customers initially find the subscription model attractive. However, the discount should never be a reason to continue a service that no longer suits your needs.

Pricing structure

These prices are approximate and may vary depending on specific products, pack sizes, and ongoing promotions. As a result, your actual subscription cost will depend on your dog's size, dietary requirements, and the specific products you've selected. Therefore, it's important to review your account regularly to understand exactly what you're paying for.

Payment terms and commitments

Most Pooch and Mutt subscriptions operate on a rolling basis without long-term contracts. This means you're not typically locked into a minimum term, which is favourable from a consumer rights perspective. Your payment method is charged automatically before each scheduled delivery, and you receive confirmation via email.

In practice, this rolling subscription model gives you greater flexibility, but it also requires you to take active steps to cancel if you no longer wish to receive deliveries. The company will continue to process and charge for orders unless you formally notify them of your intention to cancel. This is why understanding the proper cancellation procedure is so important for protecting your financial interests.

Cancellation terms and conditions

Understanding your cancellation rights is fundamental to protecting yourself as a consumer. In the UK, subscription services are governed by consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These laws provide you with specific rights when cancelling services, and companies must comply with these legal requirements.

Your legal rights under UK law

As a UK consumer, you have the right to cancel most distance contracts within 14 days of signing up, known as the \