Ending your Arrow Video membership made easy

About Arrow Video

Arrow Video is a premium streaming service that specialises in cult cinema, classic films, and genre entertainment. Originally established as a boutique physical media label renowned for its meticulous film restorations and collector's editions, Arrow Video launched its streaming platform to bring its curated catalogue to a wider audience. The service caters specifically to cinephiles who appreciate horror, thriller, action, and cult classics that you simply won't find on mainstream platforms like Netflix or Disney+.

Based in the United Kingdom, Arrow Video has built a loyal following amongst film enthusiasts who value quality over quantity. The platform features carefully restored versions of obscure gems, director's cuts, and films that have been out of circulation for years. Each title comes with contextual extras, including commentaries, interviews, and behind-the-scenes content that mirrors the comprehensive approach Arrow Video takes with its physical releases.

The streaming service operates on a subscription model, offering unlimited access to its entire library for a monthly or annual fee. Unlike many streaming platforms that constantly rotate content, Arrow Video maintains a more stable catalogue, adding new titles regularly whilst keeping beloved classics available. This approach particularly appeals to subscribers who want to revisit favourite films without worrying about them disappearing from the platform.

Most importantly, Arrow Video has carved out a niche that distinguishes it from larger competitors. Whilst mainstream services compete for blockbuster rights and original content, Arrow Video focuses on film preservation and showcasing underappreciated cinema. This specialisation means the service attracts a specific demographic of film lovers rather than casual viewers seeking the latest releases.

Plans, features and pricing

Arrow Video offers straightforward pricing structures designed to accommodate different viewing preferences and budget considerations. The platform typically provides both monthly and annual subscription options, with the annual plan offering substantial savings for committed subscribers.

Keep in mind that pricing can vary depending on promotional offers, and Arrow Video occasionally runs special campaigns for new subscribers. The service also offers free trial periods from time to time, allowing potential subscribers to explore the catalogue before committing financially.

What you get with your subscription

Arrow Video subscriptions include unlimited streaming access to the entire catalogue, which typically contains several hundred titles. The library spans multiple genres, with particularly strong collections in horror, exploitation cinema, martial arts films, westerns, and European art house productions. Additionally, subscribers gain access to exclusive content that isn't available through Arrow Video's physical releases.

The platform supports multiple devices, including smart TVs, streaming devices like Roku and Apple TV, gaming consoles, tablets, and smartphones. Video quality reaches up to 1080p HD on supported devices and internet connections, ensuring that the meticulous restoration work translates to home viewing. Most importantly, Arrow Video includes supplementary materials with many titles, such as audio commentaries, interviews with filmmakers, and critical essays that provide context for the films.

Features that distinguish Arrow Video

Beyond the basic streaming functionality, Arrow Video curates thematic collections and seasons that group films by director, subgenre, or cultural movement. These collections help subscribers discover connections between films and explore cinema more deeply. The platform also provides detailed information about each title, including restoration notes and historical context that film enthusiasts particularly appreciate.

Arrow Video regularly updates its catalogue with "Subscription Exclusives" – titles that debut on the streaming service before receiving physical releases. This approach gives subscribers early access to newly restored films and creates additional value beyond the back catalogue. Furthermore, the service maintains a "Leaving Soon" section, giving subscribers advance notice when titles will be removed, though this occurs less frequently than on mainstream platforms.

Terms of service and cancellation policy

Understanding Arrow Video's terms of service is absolutely essential before attempting to cancel your subscription. Like most UK-based subscription services, Arrow Video operates under specific legal frameworks that govern how cancellations must be processed and what rights consumers hold.

Subscription commitment and renewal

Arrow Video subscriptions automatically renew at the end of each billing period unless you actively cancel. Monthly subscriptions renew every 30 days from your initial sign-up date, whilst annual subscriptions renew 12 months after purchase. This automatic renewal is standard practice, but it means you must cancel proactively if you wish to stop payments.

Most importantly, Arrow Video typically requires notice before your next billing date to prevent the automatic renewal. The exact notice period varies, but generally, you should cancel at least 48 hours before your renewal date to ensure the cancellation processes in time. Keep in mind that cancelling doesn't immediately terminate your access – you retain full service until the end of your current paid period.

Refund policy and pro-rata calculations

Arrow Video's standard policy does not offer refunds for partial months or unused portions of annual subscriptions. Once you've paid for a billing period, that payment is non-refundable, though you maintain access until the period expires. This policy aligns with standard industry practice but differs from some services that offer pro-rata refunds.

However, UK consumer protection laws provide certain safeguards. If you purchased your subscription within the last 14 days and haven't used the service extensively, you may be entitled to a full refund under the Consumer Contracts Regulations 2013. This cooling-off period applies specifically to distance purchases, which includes online subscriptions. Additionally, if you believe you've been charged incorrectly or experienced technical issues that prevented service access, you may have grounds for a refund claim.

Legal requirements in the UK

UK consumer law establishes specific rights regarding subscription cancellations. The Consumer Rights Act 2015 requires that services must be provided with reasonable care and skill, and any digital content must be of satisfactory quality. If Arrow Video fails to meet these standards, you have legal grounds to cancel and potentially claim compensation.

Furthermore, the Consumer Contracts Regulations give you the right to cancel within 14 days of signing up without providing a reason. Arrow Video must make the cancellation process straightforward and accessible, and they cannot impose unreasonable barriers to cancellation. Keep in mind that whilst these protections exist, enforcing them may require formal communication, which is precisely why postal cancellation with proof of delivery becomes so valuable.

Why postal cancellation provides the strongest protection

Whilst many subscription services offer online cancellation methods, postal cancellation via Recorded Delivery provides unmatched legal protection and documentation. This approach is particularly important when dealing with subscription services where billing disputes or continued charges might occur.

The legal weight of postal communication

A physical letter sent via Royal Mail Recorded Delivery creates an indisputable paper trail that online cancellations cannot match. When you send a cancellation letter through Recorded Delivery, you receive a tracking number and proof of delivery that confirms exactly when Arrow Video received your communication. This documentation becomes crucial if the company claims they never received your cancellation request or if charges continue after you've cancelled.

Most importantly, postal cancellation establishes a clear timeline that protects your legal position. If you need to escalate a dispute to your bank for a chargeback or contact trading standards, having Recorded Delivery proof strengthens your case immeasurably. Courts and dispute resolution services give significant weight to postal communication with delivery confirmation, far more than screenshots of online forms or email confirmations that can be disputed.

Common problems with online cancellation methods

Online cancellation systems, whilst convenient, present numerous potential pitfalls. Websites can experience technical glitches that prevent cancellation forms from submitting properly, leaving you believing you've cancelled when the request never processed. Additionally, some services employ "dark patterns" – design choices that make cancellation deliberately difficult or confusing, such as hidden cancel buttons or multi-step processes with unclear navigation.

Email cancellations pose their own risks. Messages can end up in spam folders, both yours and the company's, creating situations where neither party has clear confirmation. Furthermore, if a dispute arises, proving you sent an email to the correct address at a specific time becomes challenging without sophisticated email authentication that most consumers don't maintain.

Why Recorded Delivery specifically matters

Standard post lacks the tracking and confirmation that makes postal cancellation legally robust. Recorded Delivery provides several critical advantages: you receive a tracking number immediately, you can monitor the delivery progress online, and most importantly, you get confirmation of exactly when Arrow Video received your letter. This proof of delivery is timestamped and independently verified by Royal Mail, creating evidence that no party can reasonably dispute.

Keep in mind that Recorded Delivery costs approximately £3-4 through Royal Mail, which represents excellent value for the legal protection it provides. This small investment can prevent billing disputes worth far more, especially if you're cancelling an annual subscription or if continued charges might affect your credit rating.

Cancelling by post - the complete guide

Cancelling your Arrow Video subscription by post requires attention to detail and proper documentation, but the process itself is straightforward when you follow these steps carefully.

Preparing your cancellation letter

First, gather all relevant information before writing your letter. You'll need your full name exactly as it appears on your subscription, your email address associated with the account, your subscription start date if known, and any customer reference number or account identifier. Additionally, note your current address and contact telephone number.

Your letter should be clear, concise, and unambiguous. State explicitly that you are cancelling your Arrow Video subscription and requesting confirmation of the cancellation. Include the date you're writing the letter, as this establishes the timeline for your cancellation notice. Specify that you expect no further charges after your current billing period expires and request written confirmation of your cancellation.

Most importantly, keep your letter professional and factual. You don't need to explain why you're cancelling, though you may choose to provide feedback if you wish. The key is making your intention to cancel absolutely clear, leaving no room for misinterpretation. Avoid emotional language or lengthy explanations that might obscure your primary message.

Where to send your cancellation letter

Addressing your cancellation letter correctly is absolutely critical. An incorrectly addressed letter may not reach the appropriate department, potentially delaying your cancellation and leading to unwanted charges. Here is the postal address for Arrow Video:

• Arrow Video
• Shaftesbury Avenue
• London
• W1D 7EZ
• United Kingdom

When addressing your envelope, write clearly and legibly, or better yet, print the address to ensure accuracy. Include "SUBSCRIPTION CANCELLATION" on the envelope below the address, which helps ensure your letter reaches the correct department quickly.

Sending via Recorded Delivery

Next, take your sealed envelope to any Post Office branch and request Recorded Delivery service. The counter staff will weigh your letter, apply the appropriate postage, and provide you with a receipt containing your tracking number. This receipt is crucial – keep it safe along with a copy of your cancellation letter.

The tracking number allows you to monitor your letter's progress through the Royal Mail system. Visit the Royal Mail website and enter your tracking number to see when your letter was dispatched, when it's out for delivery, and most importantly, when it was delivered and who signed for it. This tracking information remains available online for several months, giving you time to access it if needed for disputes.

Keep in mind that Recorded Delivery typically takes 1-2 working days for delivery within the UK. However, allow extra time if you're posting near weekends or bank holidays. Most importantly, send your cancellation letter well before your next billing date – ideally at least 5-7 working days in advance – to ensure Arrow Video receives and processes it before the automatic renewal.

Using Postclic for streamlined postal cancellation

Alternatively, services like Postclic simplify the postal cancellation process considerably. Postclic allows you to create, send, and track cancellation letters entirely online, eliminating the need to visit a Post Office whilst maintaining all the legal protections of Recorded Delivery.

The process works straightforwardly: you compose your cancellation message through Postclic's platform, and they professionally format it, print it on quality stationery, and send it via tracked postal service directly to Arrow Video's registered address. You receive digital proof of posting and delivery confirmation, which you can access anytime through your Postclic account.

Additionally, Postclic maintains permanent records of your correspondence, creating a reliable archive if you need to reference your cancellation months or years later. This digital documentation proves particularly valuable if billing disputes arise long after you've cancelled. The service typically costs slightly more than handling Recorded Delivery yourself, but many subscribers find the convenience and guaranteed accuracy worth the modest additional expense.

What happens after Arrow Video receives your letter

Once Arrow Video receives your Recorded Delivery cancellation, they should process it according to their standard procedures. Typically, you'll receive confirmation within 5-10 working days, either by email or post, acknowledging your cancellation and confirming your final billing date. This confirmation should specify exactly when your subscription will terminate and confirm that no further payments will be taken.

Keep in mind that you'll retain access to Arrow Video until the end of your current paid period. If you're on a monthly subscription and you cancel on the 15th but your renewal date is the 28th, you'll continue to have full access until the 28th. Similarly, annual subscribers maintain access for the remainder of their 12-month period.

Following up if you don't receive confirmation

If you haven't received cancellation confirmation within two weeks of the delivery date shown on your Royal Mail tracking, follow up proactively. Send a second letter via Recorded Delivery referencing your original cancellation, including the date sent and the Royal Mail tracking number. State that you're following up because you haven't received confirmation and reiterate your expectation that no further charges will occur.

Additionally, monitor your bank account or credit card statements carefully around your renewal date. If Arrow Video attempts to charge you after you've cancelled, contact your bank immediately to dispute the charge. Provide your Recorded Delivery proof as evidence that you cancelled appropriately. Most banks will reverse charges when you can demonstrate you properly cancelled a subscription.

Important timing considerations

Timing your cancellation correctly prevents unnecessary charges and complications. If you're on a monthly subscription, send your cancellation letter at least one week before your next billing date. This buffer ensures Arrow Video receives and processes your cancellation before the automatic renewal triggers.

For annual subscriptions, consider timing more carefully. If you're approaching your annual renewal date and you know you want to cancel, send your letter with plenty of advance notice – at least two weeks before renewal. Annual subscription renewals represent significant charges, and preventing an unwanted renewal is far easier than attempting to obtain a refund afterwards.

Most importantly, never assume that cancelling on your renewal date itself will prevent that day's charge. Automatic billing systems typically process renewals early in the day, often before post arrives. Always cancel well in advance to ensure your request processes before the billing system runs.

Tips from former members

Former Arrow Video subscribers who've successfully cancelled their memberships offer valuable insights that can help you avoid common pitfalls and ensure a smooth cancellation process.

Document everything meticulously

The single most important advice from experienced cancellers is to maintain comprehensive documentation. Make photocopies or take clear photographs of your cancellation letter before posting it. Keep your Recorded Delivery receipt in a safe place, and take screenshots of the Royal Mail tracking information showing delivery confirmation. Additionally, save any confirmation emails or letters you receive from Arrow Video acknowledging your cancellation.

This documentation proves invaluable if disputes arise. Several former members report situations where they needed to prove they'd cancelled months earlier, and having complete records made resolving these disputes straightforward. Keep in mind that you should retain this documentation for at least 12 months after cancelling, as billing errors or administrative mistakes can surface long after you believe the matter is closed.

Check your bank statements vigilantly

Don't assume that sending a cancellation letter guarantees no further charges. Former subscribers emphasise the importance of monitoring your bank account or credit card statements for at least three months after cancelling. Set calendar reminders for your former renewal dates so you specifically check whether charges appear on those days.

If you spot an unauthorised charge, act immediately. Contact your bank to dispute the transaction and provide your cancellation documentation. Most importantly, don't wait to see if Arrow Video reverses the charge voluntarily – banks often have time limits for disputing transactions, and prompt action protects your rights more effectively.

Consider cancelling well before your renewal date

Many former members recommend cancelling several weeks or even months before your subscription expires, particularly for annual plans. Whilst you'll lose access to the service earlier, this approach eliminates any risk of mistimed cancellations or processing delays causing unwanted renewals. If you've already decided you're not renewing, there's little benefit to waiting until the last moment.

This strategy proves especially valuable if you're uncertain about postal delivery times or if you're cancelling during busy periods like Christmas when postal services experience delays. Additionally, cancelling early means you're not rushing the process, reducing the likelihood of mistakes like addressing your letter incorrectly or forgetting to request Recorded Delivery.

Understand why you're cancelling

Former subscribers identify several common reasons for cancelling Arrow Video, and understanding your own motivations helps ensure you're making the right decision. Many members cancel because they've exhausted the content that interests them – Arrow Video's specialised catalogue appeals strongly to specific tastes, but subscribers sometimes watch all the films they wanted to see and find the remaining content less appealing.

Financial considerations drive many cancellations, particularly when subscribers are cutting back on multiple streaming services. Whilst Arrow Video is relatively inexpensive compared to mainstream platforms, the cumulative cost of maintaining several subscriptions prompts many people to prioritise and cancel services they use less frequently. Additionally, some subscribers cancel temporarily, planning to resubscribe when new content arrives that interests them.

Technical issues occasionally prompt cancellations, though these are less common. Some members report streaming quality problems or limited device compatibility that makes the service frustrating to use. Keep in mind that if technical issues are driving your cancellation, you might want to contact Arrow Video's customer service first, as they may be able to resolve problems that would otherwise end your subscription.

Know your alternatives before cancelling

Several former members suggest researching alternative ways to access Arrow Video content before cancelling permanently. Arrow Video's physical media releases, whilst more expensive than streaming subscriptions, offer permanent ownership and often include more extensive supplementary materials. If you're cancelling because you've found specific films you love, purchasing the Blu-ray editions might provide better long-term value than maintaining a subscription.

Additionally, some films in Arrow Video's streaming catalogue are available through other platforms, either included with different subscriptions or available for individual rental. If you're primarily interested in a handful of titles, exploring these alternatives might prove more economical than maintaining your Arrow Video subscription.

Remember you can always resubscribe

Finally, former members emphasise that cancelling Arrow Video doesn't mean permanently losing access to the service. Unlike some subscriptions that penalise cancellation with higher resubscription rates or lost benefits, Arrow Video treats new and returning subscribers identically. If you cancel and later decide you miss the service, you can simply sign up again at the current standard rate.

This flexibility means you shouldn't feel pressured to maintain your subscription out of fear that cancelling will disadvantage you later. Some savvy subscribers adopt a rotating approach, maintaining Arrow Video subscriptions for a few months to watch specific content, then cancelling and resubscribing when new titles arrive that interest them. Whilst this requires more active management than maintaining a continuous subscription, it can significantly reduce costs for subscribers who don't use the service constantly.

Most importantly, approach your cancellation decision thoughtfully but without anxiety. The postal cancellation process, when executed properly with Recorded Delivery and appropriate documentation, gives you robust legal protection and ensures your subscription terminates cleanly. Whether you're cancelling temporarily or permanently, following the guidance in this article will help you avoid common pitfalls and ensure that your Arrow Video subscription ends exactly when and how you intend.