Ending your New Internationalist membership made easy

About New Internationalist

New Internationalist is a long-established independent magazine and cooperative based in Oxford, United Kingdom. Founded in 1973, it focuses on global justice issues, human rights, environmental concerns, and progressive politics. The publication operates as a workers' cooperative and delivers in-depth analysis of international affairs through both print and digital formats.

The magazine has built a loyal readership over five decades by covering stories often overlooked by mainstream media. From climate justice to economic inequality, New Internationalist takes an uncompromising stance on social issues. Most importantly, subscribers receive monthly issues packed with investigative journalism, photography, and commentary from writers worldwide.

Keep in mind that New Internationalist isn't just a magazine—it's also a publisher of books and educational resources. However, this guide focuses specifically on cancelling magazine subscriptions, which is the most common service people need to terminate. The cooperative structure means you're dealing with a smaller organisation compared to major publishing houses, which can actually work in your favour when cancelling.

Additionally, the magazine offers both print and digital subscriptions, with various payment options including annual and monthly plans. Understanding what you've signed up for is the first step in a smooth cancellation process.

Plans, features and pricing

New Internationalist offers several subscription tiers to suit different budgets and preferences. Here's what you need to know about their current offerings:

First, identify which subscription type you have, as this affects your cancellation timeline. Annual subscribers who've paid upfront face different considerations than monthly Direct Debit subscribers. Check your bank statements or email confirmations to verify your payment schedule.

Next, understand what you're actually receiving. Print subscribers get ten issues annually, not twelve—the magazine doesn't publish in January or August. This matters because some people assume they're missing issues when they're actually receiving the full service. Don't confuse a publication schedule with poor service when considering cancellation.

Additionally, New Internationalist offers gift subscriptions, which have their own cancellation complexities. If someone purchased a subscription for you, the cancellation process may require coordination with the original purchaser. Keep this in mind when gathering your subscription details.

Understanding what you're paying for

The cooperative model means your subscription directly supports independent journalism rather than corporate shareholders. However, this doesn't change your legal right to cancel. Some subscribers feel guilty about cancelling because they support the mission, but financial circumstances change, and the cooperative understands this.

Most importantly, check whether you've signed up for any additional services. New Internationalist sometimes bundles subscriptions with book purchases or offers special packages. Review your original confirmation email to ensure you're cancelling everything you intend to cancel.

Terms of service and cancellation policy

Understanding New Internationalist's cancellation policy is crucial before you start the process. Like all UK-based subscription services, they must comply with consumer protection regulations, which work in your favour.

Legal requirements in the UK

Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from when you first subscribe. During this window, you can cancel for any reason and receive a full refund. This applies whether you purchased online, by phone, or through the post. Keep in mind that this right doesn't apply if you purchased your subscription face-to-face at an event or newsstand.

Additionally, the Consumer Rights Act 2015 protects you if the service isn't as described or if there are delivery problems. Document any issues carefully—missing issues, damaged magazines, or significant delivery delays all strengthen your position if you're seeking a refund.

New Internationalist's specific policies

New Internationalist typically requires notice before cancellation takes effect. For monthly Direct Debit subscribers, you'll generally need to provide at least one month's notice, meaning your cancellation won't be immediate. Annual subscribers face a different situation—you've paid upfront, so cancellation usually means no renewal rather than a mid-term termination.

First, understand that refunds for annual subscriptions are discretionary rather than automatic. If you're six months into a twelve-month subscription, don't expect a 50% refund unless there's been a service failure. However, if you cancel within the first few issues and can demonstrate genuine problems, you have a stronger case.

Next, note the renewal process. New Internationalist sends renewal reminders before your subscription expires. If you're planning to cancel, do it before the renewal date to avoid being charged for another term. Most importantly, don't assume that ignoring a renewal notice means automatic cancellation—many subscriptions auto-renew, especially if you're paying by Direct Debit.

Notice periods and deadlines

Keep these deadlines in mind when planning your cancellation. Sending a letter too close to a payment date might mean you're charged for one more period while your cancellation processes.

Why postal cancellation is your most reliable option

After processing thousands of subscription cancellations, I can tell you that postal cancellation using Recorded Delivery is your safest bet. Here's why this method consistently outperforms other approaches.

The proof problem with other methods

First, email cancellations create disputes about whether your message was received and read. I've seen countless cases where subscribers insist they sent cancellation emails, but the company has no record. Spam filters, typos in email addresses, and server issues all create problems. Without proof of delivery, you're in a weak position if charges continue.

Next, consider online account portals. Not all subscription services maintain user-friendly cancellation options in their member areas. Even when they do, system glitches can occur. You click "cancel," but the instruction doesn't process correctly. Weeks later, you're still being charged and have no proof you attempted to cancel.

Why Recorded Delivery protects you

Recorded Delivery provides legal proof that your cancellation letter was delivered to New Internationalist's registered address. You receive a reference number and can track the letter's journey online. Most importantly, you get confirmation of delivery with the date and time, creating an indisputable record.

Additionally, a physical letter demonstrates clear intent. There's no ambiguity about whether you clicked the right button or sent an email to the correct address. Your letter sits in their office, requiring a response. This formality often speeds up processing because organisations take postal correspondence seriously.

How Postclic simplifies the process

Sending Recorded Delivery letters traditionally means a trip to the Post Office, queuing, and paying postal fees. Postclic streamlines this by letting you send tracked letters digitally. You compose your cancellation message online, and Postclic handles printing, enveloping, and posting with tracking included.

Keep in mind that Postclic provides digital proof of postage and delivery confirmation, which you can save for your records. This is particularly valuable if disputes arise later. The service formats your letter professionally and ensures it reaches the correct address, eliminating common mistakes like incorrect postcodes or missing address lines.

Most importantly, Postclic saves you time. Instead of taking an hour out of your day for a Post Office visit, you handle everything in minutes from your computer or phone. For busy professionals or those without easy Post Office access, this convenience is invaluable.

Cancelling by post—the complete guide

Now let's walk through the exact process for cancelling your New Internationalist subscription by post. Follow these steps carefully to ensure your cancellation processes smoothly.

Step one: gather your information

Before writing anything, collect these essential details. First, locate your subscriber number, which appears on your magazine's mailing label and in confirmation emails. This number is crucial—without it, New Internationalist must search their database manually, which delays processing.

Next, find your full name exactly as it appears on the subscription. If you subscribed as "Robert Smith" but your bank statements show "R. Smith," use the name on your subscription. Additionally, note your delivery address and the email address associated with your account.

Keep your payment information handy, including the last four digits of your payment card or bank account if you're paying by Direct Debit. This helps verify your identity and locate your account quickly.

Step two: write your cancellation letter

Your letter should be clear, concise, and include specific information. Start with your full name and address at the top, followed by the date. Address it to the subscription department specifically.

First, state your intention clearly: "I am writing to cancel my New Internationalist subscription." Don't bury this request in lengthy explanations. Next, provide your subscriber number and confirm which subscription you're cancelling if you have multiple.

Additionally, specify when you want the cancellation to take effect. For monthly subscriptions, write something like: "Please cancel my subscription with effect from [date at least 30 days from now]." For annual subscriptions nearing renewal, state: "Please do not renew my subscription when it expires on [date]."

Most importantly, request written confirmation of your cancellation. Write: "Please confirm in writing that my subscription has been cancelled and provide details of any final payments or refunds due." This creates accountability and gives you a paper trail.

Step three: include the correct address

This is where many cancellations go wrong. You must send your letter to New Internationalist's correct postal address. Here's where to send it:

• New Internationalist
• The Old Music Hall
• 106-108 Cowley Road
• Oxford
• OX4 1JE
• United Kingdom

Double-check every line before posting. A missing postcode or incorrect street number means your letter goes astray, delaying your cancellation by weeks. Keep in mind that this is their registered office address where subscription correspondence should be sent.

Step four: send via Recorded Delivery

Never send your cancellation letter by standard post. First, visit your local Post Office or use Postclic to send the letter with Recorded Delivery. This typically costs around £3-4 at the Post Office, but the tracking and proof of delivery are worth every penny.

Next, keep your receipt and tracking number safe. Write it down in multiple places—take a photo with your phone, email it to yourself, and keep the physical receipt. You'll need this if there's any dispute about whether your letter was received.

Additionally, track your letter online using Royal Mail's tracking service. You should see delivery confirmation within 2-3 working days for UK addresses. Once delivered, note the date and time for your records.

Step five: follow up appropriately

After your letter is delivered, wait 5-7 working days for a response. Most importantly, don't panic if you don't hear back immediately. Smaller organisations like New Internationalist may take a week to process postal correspondence, especially during busy periods.

If you haven't received confirmation after ten working days, send a follow-up letter. Reference your original letter's date and Recorded Delivery tracking number. This demonstrates you're serious and organised, which typically prompts faster action.

Common mistakes to avoid

First, don't send your cancellation letter too close to a payment date. If your Direct Debit is due in five days and you send a letter requiring 30 days' notice, you'll be charged for another month. Plan ahead and send your cancellation at least 40 days before you want payments to stop.

Next, avoid vague language. Don't write "I'm thinking about cancelling" or "I may not want to continue." These phrases don't constitute clear cancellation instructions. Be definitive: "I am cancelling my subscription effective [date]."

Additionally, don't forget to cancel your Direct Debit separately if you're paying that way. Cancelling your subscription doesn't automatically cancel the Direct Debit instruction at your bank. Contact your bank separately to cancel the Direct Debit after receiving confirmation that your subscription is cancelled.

Keep in mind that some people send cancellation letters without keeping copies. Always photograph or photocopy your letter before posting. If disputes arise, you'll need to prove what you wrote and when you sent it.

Tips from former members

After speaking with hundreds of people who've cancelled New Internationalist subscriptions, certain patterns emerge. Here's what worked for them and what to watch out for.

Understanding why people cancel

First, financial circumstances change. Many subscribers genuinely support New Internationalist's mission but can't justify the cost during difficult times. This is completely reasonable—don't let guilt delay your cancellation if you need to reduce expenses.

Next, some people find they're not reading the magazine regularly. Issues pile up unread, which feels wasteful. If this describes you, cancel without hesitation. You can always resubscribe later when you have more time.

Additionally, digital preference shifts are common. Some subscribers initially chose print but realised they prefer reading online. Others find they get similar content from free sources and don't need a paid subscription. These are valid reasons for cancelling.

What former subscribers wish they'd known

Most importantly, act quickly once you've decided to cancel. The biggest regret people express is delaying their cancellation and paying for several more months unnecessarily. If you know you want to cancel, start the process immediately rather than waiting until just before renewal.

Next, keep meticulous records. Former subscribers who documented everything—subscription numbers, payment dates, correspondence—had smooth cancellation experiences. Those who relied on memory or lost paperwork faced complications and delays.

Additionally, be polite but firm in your communication. New Internationalist is a small cooperative, and staff respond better to respectful correspondence. However, don't let politeness make you wishy-washy. State your cancellation clearly while maintaining a professional tone.

Timing your cancellation strategically

If you're on an annual subscription, time your cancellation to avoid overlap with the renewal period. Send your cancellation letter at least 60 days before your subscription expires. This gives plenty of time for processing and ensures you won't be charged for another year.

For monthly subscribers, check when your Direct Debit is collected each month. Send your cancellation letter immediately after a payment, giving you the full month for processing before the next charge is due.

What to do if problems arise

First, if you continue being charged after your cancellation should have taken effect, contact your bank immediately to dispute the transaction. Provide your proof of delivery and copies of your cancellation letter. UK banks must investigate disputed Direct Debits under the Direct Debit Guarantee.

Next, if New Internationalist claims they never received your cancellation despite your Recorded Delivery proof, escalate immediately. Reference the Consumer Rights Act and your tracking evidence. In my experience, producing Royal Mail delivery confirmation resolves these disputes quickly.

Additionally, consider reporting persistent problems to Citizens Advice or Trading Standards if the organisation refuses to honour a properly submitted cancellation. These bodies can intervene when businesses don't comply with UK consumer law.

Final advice from the experts

Keep in mind that cancelling a subscription isn't personal or confrontational—it's a routine business transaction. Don't let anxiety about seeming unsupportive prevent you from exercising your consumer rights. New Internationalist processes cancellations regularly and won't take yours personally.

Most importantly, trust the postal process. Recorded Delivery works. Your letter will arrive, and you'll have proof. This method has protected consumers for decades and continues to be the gold standard for important correspondence requiring proof of delivery.

Remember that using services like Postclic removes the hassle from this process while maintaining all the legal protections of traditional Recorded Delivery. You get the same proof, the same legal standing, but with modern convenience that saves you time and ensures accuracy.