Ending your Carly membership made easy

About Carly and its subscription services

Carly represents a sophisticated automotive diagnostic service provider operating within the United Kingdom market, offering vehicle owners comprehensive access to professional-grade diagnostic capabilities through a mobile application interface. In accordance with contemporary automotive service provision models, Carly delivers software-based solutions that enable subscribers to conduct detailed vehicle health assessments, access manufacturer-level diagnostic codes, and perform various maintenance-related functions typically reserved for professional garages and dealerships.

The service operates through a dual-component system comprising a physical OBD (On-Board Diagnostics) adapter device and corresponding mobile application software. Furthermore, the contractual relationship between Carly and its subscribers encompasses both hardware acquisition and ongoing software licensing arrangements, creating a complex service agreement that falls under multiple regulatory frameworks including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Carly's operational model positions the service within the professional automotive diagnostics sector, providing functionality that includes real-time vehicle monitoring, fault code reading and clearing, performance analysis, and access to manufacturer-specific diagnostic protocols. Consequently, subscribers enter into a legally binding service agreement that governs their access to these diagnostic capabilities and establishes mutual obligations between the service provider and the consumer.

The registered business address for formal correspondence and contractual communications is:

• Companies House, Crown Way, Cardiff, CF14 3UZ

This address serves as the official point of contact for all legally significant communications, including cancellation notices, disputes, and formal contractual correspondence. In accordance with UK company law requirements, this registered address must be used for service of legal documents and formal notifications that create or modify contractual obligations.

Membership structures and associated financial obligations

Carly's subscription framework operates through a tiered pricing structure that reflects varying levels of diagnostic access and functionality. The contractual arrangements available to UK consumers comprise multiple subscription durations, each establishing distinct financial obligations and service entitlements. Understanding these membership categories proves essential for comprehending cancellation rights and notice period requirements.

Subscription tiers and pricing framework

The service provider offers several subscription models, each governed by specific terms and conditions that establish the duration of the contractual commitment and the scope of services provided. These arrangements typically include monthly, annual, and lifetime access options, with corresponding variations in pricing structures and cancellation provisions.

Furthermore, the contractual terms governing these subscriptions incorporate automatic renewal clauses, which constitute a significant element of the agreement requiring careful consideration. In accordance with the Consumer Contracts Regulations, service providers must provide clear and transparent information regarding automatic renewal terms, including the timing and method of renewal notifications.

Additional costs and hardware requirements

Beyond the subscription fees, consumers must acquire the OBD adapter hardware, which represents a separate purchase transaction. This device typically costs between £50 and £80, depending on the specific model and compatibility requirements. Consequently, the total financial commitment encompasses both the hardware acquisition cost and the ongoing subscription fees, creating a combined contractual obligation that subscribers must evaluate when considering cancellation.

The hardware purchase generally falls under a separate sales contract governed by the Consumer Rights Act 2015, whilst the subscription service operates under a continuing contract for services. This distinction carries important implications for cancellation rights, refund entitlements, and the legal framework applicable to each component of the overall service arrangement.

Understanding your cancellation rights under UK law

The legal framework governing subscription cancellations in the United Kingdom derives from multiple statutory instruments and common law principles. Consequently, subscribers possess specific rights and protections when seeking to terminate their contractual relationship with service providers such as Carly. Understanding these legal entitlements proves essential for ensuring compliance with procedural requirements and protecting consumer interests.

Consumer Contracts Regulations and cooling-off periods

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers who enter into distance contracts possess a statutory right to cancel within fourteen days of contract formation. This cooling-off period applies to subscription agreements concluded online or through other distance selling methods, providing consumers with an unconditional right to withdraw from the contract without penalty or justification.

The fourteen-day period commences on the day after contract conclusion for service contracts, or the day after goods are received for sales contracts involving the OBD hardware. Furthermore, if the service provider fails to provide adequate information regarding cancellation rights, the cooling-off period extends to twelve months beyond the standard fourteen-day period, significantly enhancing consumer protection.

Cancellation rights for ongoing subscriptions

Beyond the initial cooling-off period, cancellation rights for continuing subscriptions depend primarily upon the contractual terms agreed between the parties, subject to certain statutory protections against unfair terms. Nevertheless, the Consumer Rights Act 2015 requires that contractual terms be transparent, prominent, and expressed in plain, intelligible language. Terms that fail to meet these requirements may be deemed unfair and consequently unenforceable.

Subscription agreements typically incorporate notice period requirements, which establish the minimum advance notification that subscribers must provide before cancellation becomes effective. These notice periods must be reasonable and clearly communicated at the point of contract formation. Standard industry practice suggests notice periods ranging from immediate effect for monthly subscriptions to thirty days for annual arrangements, though specific contractual terms govern each individual case.

Refund entitlements and pro-rata adjustments

The question of refund entitlement upon cancellation depends upon the timing of the cancellation request and the applicable legal framework. Cancellations within the statutory cooling-off period generally entitle consumers to full refunds, minus any reasonable charges for services already provided if the consumer specifically requested immediate service commencement.

For cancellations occurring after the cooling-off period, refund entitlements derive from the contractual terms rather than statutory provisions. Consequently, many subscription agreements specify that cancellation takes effect at the end of the current billing period, with no refund provided for unused time within that period. However, terms that appear unfair or disproportionate may be subject to challenge under consumer protection legislation.

Why postal cancellation provides superior legal protection

Whilst contemporary service agreements frequently emphasize digital communication channels, postal cancellation via Recorded Delivery maintains distinct advantages from a legal and evidential perspective. Understanding these benefits proves essential for subscribers seeking to protect their interests and ensure compliance with contractual requirements.

Evidential value of postal communications

Postal cancellation, particularly when dispatched via Royal Mail Recorded Delivery service, creates documentary evidence of both the content and timing of the cancellation notice. This evidential value proves invaluable in circumstances where disputes arise regarding whether proper notice was provided, when it was received, or what specific content was communicated.

Furthermore, Recorded Delivery services generate a certificate of posting and tracking information that demonstrates the date of dispatch and, crucially, the date of delivery or attempted delivery. In accordance with legal principles governing contractual communications, properly addressed letters are deemed received in the ordinary course of post, creating a rebuttable presumption of receipt that shifts the evidential burden to the service provider.

Compliance with contractual notice requirements

Many subscription agreements specify particular methods or addresses for service of formal notices, including cancellation communications. Postal correspondence to the registered business address ensures compliance with these contractual requirements, whereas informal communication channels may not satisfy the technical requirements for effective notice under the contract terms.

Consequently, subscribers who utilize postal cancellation methods minimize the risk of disputes regarding whether proper notice was provided in accordance with contractual specifications. This approach proves particularly important when dealing with service providers who may assert that cancellation attempts through other channels did not constitute effective notice under the agreement.

Protection against technical failures and disputes

Digital cancellation methods, whilst convenient, remain vulnerable to technical failures, system errors, and subsequent disputes regarding whether the communication was successfully transmitted and received. Email communications may be filtered as spam, online forms may fail to process correctly, and digital systems may experience outages or data loss.

Postal communication eliminates these technical vulnerabilities, providing a reliable method of service that operates independently of the service provider's digital infrastructure. Moreover, the physical nature of postal correspondence creates tangible evidence that can be produced in legal proceedings if disputes escalate to formal resolution processes.

Comprehensive step-by-step postal cancellation procedure

Executing a postal cancellation requires careful attention to procedural details and documentary requirements. The following methodology ensures compliance with legal requirements and maximizes the evidential value of the cancellation communication.

Preparing your cancellation correspondence

The cancellation letter should be composed on a clear, professional basis, incorporating all essential elements required for effective contractual notice. Begin by including your full name, address, and contact details at the top of the correspondence, followed by the date of writing. Subsequently, address the letter to the appropriate department or officer at the registered business address.

The substantive content must clearly and unambiguously express your intention to cancel the subscription agreement. Include your account number, email address associated with the subscription, and any other identifying information that enables the service provider to locate your account records. Furthermore, specify the date from which you wish the cancellation to take effect, bearing in mind any contractual notice period requirements.

Reference the specific legal basis for your cancellation if applicable, such as exercising statutory cooling-off rights under the Consumer Contracts Regulations 2013. Additionally, state clearly any refund expectations and provide your preferred method for receiving any sums due. Request written confirmation of the cancellation and cessation of any automatic payment arrangements.

Document retention and record-keeping

Before dispatching your cancellation letter, create and retain copies of all documentation. Photocopy or scan the complete letter, ensuring that all pages are clearly legible. This copy serves as your master record of the communication content and forms part of your evidential documentation should disputes subsequently arise.

Maintain organized records including the date of posting, the Recorded Delivery reference number, and any tracking information provided by Royal Mail. Furthermore, preserve the certificate of posting issued at the post office, as this document provides independent verification of the dispatch date and destination address.

Dispatching via Recorded Delivery service

Visit a Post Office branch to dispatch your cancellation letter via Recorded Delivery service. This service level provides tracking capabilities and proof of delivery, creating comprehensive evidence of the communication. The postal clerk will weigh your letter, calculate the appropriate postage, and issue a certificate of posting bearing a unique tracking reference.

Ensure that the destination address is written clearly and completely on the envelope:

• Companies House, Crown Way, Cardiff, CF14 3UZ

Verify that the address appears exactly as specified, with no omissions or errors that might delay delivery or create ambiguity regarding the intended recipient. In accordance with postal regulations, include your return address on the reverse of the envelope to facilitate return if delivery cannot be completed.

Tracking delivery and obtaining confirmation

Utilize the Royal Mail tracking service to monitor your letter's progress through the postal system. The tracking reference provided on your certificate of posting enables online tracking through the Royal Mail website. This system provides updates regarding dispatch, transit, and delivery, creating a chronological record of the communication's journey.

Once delivery is confirmed through the tracking system, note the delivery date and preserve this information with your other documentation. The delivery date establishes when the service provider received your cancellation notice, triggering any notice period requirements and determining when the cancellation becomes effective.

Utilizing Postclic for streamlined postal cancellation

For subscribers seeking to simplify the postal cancellation process whilst maintaining its legal advantages, Postclic offers a modern solution that combines traditional postal reliability with digital convenience. This service enables users to compose, dispatch, and track formal letters without visiting a post office, whilst retaining the evidential benefits of postal communication.

Postclic handles the physical printing, enveloping, and posting of your correspondence, dispatching letters via tracked postal services that provide proof of delivery. Furthermore, the platform maintains digital records of all communications, creating an organized archive of your cancellation correspondence. This approach saves time and effort whilst ensuring professional formatting and proper addressing of formal business correspondence.

Following up on cancellation confirmation

After the anticipated delivery date, monitor your email and postal mail for confirmation from Carly acknowledging receipt of your cancellation notice. Service providers should respond within a reasonable timeframe, typically seven to fourteen business days, confirming that your subscription has been cancelled and specifying the effective date of termination.

If confirmation is not received within this timeframe, prepare follow-up correspondence referencing your original cancellation letter, the dispatch date, and the Recorded Delivery tracking information demonstrating successful delivery. This follow-up should request immediate confirmation and reiterate your expectation that the cancellation has been processed in accordance with your instructions.

Verifying cessation of payment arrangements

Independently verify that automatic payment arrangements have been cancelled by reviewing your bank or credit card statements following the cancellation effective date. Ensure that no further subscription charges are debited from your account. If unauthorized charges appear after the cancellation date, contact your payment provider immediately to dispute the transaction and prevent further unauthorized debits.

Consequently, maintaining vigilance regarding your financial accounts protects against administrative errors or deliberate non-compliance with cancellation requests. Payment providers possess procedures for challenging unauthorized transactions, and your cancellation documentation provides the necessary evidence to support such challenges.

Common motivations for subscription cancellation

Understanding the typical reasons subscribers choose to terminate their Carly service agreements provides context for the cancellation process and may inform decisions regarding whether cancellation represents the optimal course of action. The following factors frequently motivate cancellation requests.

Cost considerations and value perception

Financial considerations constitute a primary motivation for many cancellation decisions. Subscribers may conclude that the ongoing subscription costs do not align with the frequency of use or the perceived value derived from the diagnostic services. Furthermore, the cumulative expense of maintaining the subscription over extended periods may prompt reassessment of the service's cost-effectiveness relative to alternative diagnostic options.

Economic circumstances change, and expenditure that seemed reasonable at the point of subscription may become burdensome during periods of financial constraint. Consequently, subscribers frequently prioritize essential expenses and eliminate discretionary services, including automotive diagnostic subscriptions that are used infrequently.

Limited utilization and functionality requirements

Many subscribers discover that their actual usage patterns do not justify maintaining an ongoing subscription. Diagnostic needs typically arise intermittently rather than continuously, and subscribers who initially anticipated regular usage may find that they access the service infrequently. This utilization gap between expectation and reality prompts reconsideration of the subscription's value proposition.

Additionally, some users find that the specific diagnostic functions they require are available through alternative means, including basic code readers available at lower cost or free diagnostic services offered by automotive retailers. Consequently, the comprehensive functionality provided by Carly may exceed the subscriber's actual requirements, making cancellation economically rational.

Technical compatibility and performance issues

Technical difficulties represent another significant category of cancellation motivations. Subscribers may experience compatibility problems between the OBD adapter, the mobile application, and their specific vehicle model. Furthermore, software updates occasionally introduce bugs or performance issues that degrade the user experience and diminish the service's utility.

Connectivity problems, whether arising from the Bluetooth connection between the adapter and mobile device or from the application's interaction with vehicle systems, can render the service unreliable or frustrating to use. When technical issues persist despite troubleshooting efforts, cancellation becomes an understandable response to chronic functionality problems.

Vehicle disposal or change in circumstances

Life circumstances frequently change in ways that eliminate the need for automotive diagnostic services. Subscribers who sell their vehicles, switch to company cars, relocate to urban areas with comprehensive public transport, or otherwise cease regular vehicle usage no longer require diagnostic capabilities. Consequently, cancellation represents a logical response to changed circumstances that have eliminated the underlying need for the service.

Similarly, subscribers who upgrade to newer vehicles with manufacturer-provided diagnostic services or comprehensive warranty coverage may find that Carly's independent diagnostic capabilities become redundant. Modern vehicles increasingly incorporate telematics systems that provide diagnostic information directly to owners, reducing the value proposition of third-party diagnostic services.

Service quality and customer support concerns

Dissatisfaction with customer support responsiveness or service quality motivates some cancellation decisions. Subscribers who encounter problems and receive inadequate assistance may conclude that the service provider does not merit continued patronage. Furthermore, concerns regarding data privacy, software reliability, or business practices can erode trust and prompt termination of the contractual relationship.

The quality of the customer experience extends beyond the core diagnostic functionality to encompass all interactions with the service provider. Negative experiences during support interactions, billing disputes, or technical assistance requests can fundamentally alter the subscriber's perception of the service's value and desirability.

Post-cancellation considerations and final verification

Successfully cancelling your Carly subscription requires attention to several important matters following the formal cancellation process. These final steps ensure complete termination of the contractual relationship and protect against ongoing obligations or charges.

Confirming data deletion and account closure

In accordance with data protection principles established by the UK General Data Protection Regulation (UK GDPR), subscribers possess rights regarding their personal data held by service providers. Following cancellation, consider submitting a formal request for deletion of your personal data, exercising your right to erasure under Article 17 of the UK GDPR, subject to any legitimate grounds for retention.

Request confirmation that your account has been fully closed and that no further data processing will occur. Furthermore, inquire regarding the retention period for any data that the service provider maintains for legitimate business purposes, such as financial records required for tax compliance or legal proceedings.

Hardware considerations and resale options

The OBD adapter hardware remains your property following subscription cancellation, as it was purchased under a separate sales contract. Consequently, you may retain the device for potential future use, sell it to another party, or dispose of it according to electronic waste regulations. Some users successfully resell OBD adapters through online marketplaces, recovering a portion of their initial hardware investment.

Nevertheless, be aware that the device's utility depends upon valid software licensing, and transfer to another user may require the new owner to establish their own subscription agreement with Carly. Verify the terms governing hardware transfer and software licensing before attempting to sell or transfer the device.

Monitoring for unauthorized charges

Maintain vigilance regarding your payment accounts for at least three billing cycles following cancellation. Administrative errors occasionally result in continued charging despite proper cancellation procedures. If unauthorized charges appear, immediately contact both the service provider and your payment provider to dispute the transaction and seek reversal.

Document all unauthorized charges, including dates, amounts, and transaction references. This documentation supports formal complaints to payment providers and, if necessary, to regulatory authorities or alternative dispute resolution services. Consequently, systematic record-keeping protects your financial interests and facilitates resolution of post-cancellation billing disputes.

Understanding your legal rights and following proper procedures ensures that your cancellation of Carly subscription services proceeds smoothly and effectively. Postal cancellation via Recorded Delivery provides superior evidential protection and compliance with contractual requirements, minimizing the risk of disputes and ensuring clear documentation of your cancellation notice. By maintaining organized records, following up appropriately, and verifying cessation of all charges, you protect your interests and achieve clean termination of the subscription agreement in accordance with UK consumer protection law.