Ending your CVTemplate membership made easy

About CVTemplate

CVTemplate is a UK-based online service that helps job seekers create professional curriculum vitae documents through a streamlined digital platform. The service provides users with access to pre-designed templates, formatting tools, and guidance for crafting CVs that meet modern recruitment standards. As someone who's processed thousands of subscription cancellations, I can tell you that CVTemplate operates on a subscription model rather than a one-time purchase, which is why many users eventually need to cancel once they've secured employment or no longer require the service.

The platform targets individuals actively seeking employment, career changers, and professionals looking to update their CVs for new opportunities. What distinguishes CVTemplate from free alternatives is its premium templates, expert tips integrated into the builder, and the ability to save multiple CV versions tailored for different job applications. However, the subscription nature means you'll continue being charged unless you actively cancel, which is precisely why understanding the cancellation process is essential.

Most importantly, CVTemplate requires proper cancellation procedures to stop future billing. Simply deleting your account or stopping use of the service won't halt payments. I've seen countless cases where people assumed their subscription would end automatically, only to discover months of charges they didn't expect. This guide will walk you through the most reliable cancellation method: sending a formal cancellation letter by post using Recorded Delivery.

Plans, features and pricing

Understanding what you're paying for helps you make informed decisions about whether to continue or cancel your CVTemplate subscription. From my experience processing cancellations, knowing your specific plan details is the first critical step before initiating any termination request.

Subscription tiers and costs

CVTemplate typically offers several subscription options, though pricing can vary based on promotional periods and the entry point you used to sign up. Keep in mind that introductory offers often transition to higher standard rates after the initial period, which is when many subscribers decide to cancel.

First, check your original sign-up email or bank statements to identify exactly which plan you're on. This matters tremendously because cancellation timing differs between monthly rolling subscriptions and fixed-term plans. Monthly subscriptions typically require notice before your next billing date, while annual plans may have specific windows for cancellation.

Key features that attract subscribers

CVTemplate provides several features that initially draw users to the platform. The service includes professionally designed templates that comply with UK recruitment standards, which is particularly valuable for those unfamiliar with current CV formatting expectations. Users can create multiple CV versions, download in various formats including PDF and Word, and access guidance on tailoring applications for specific industries.

Additionally, premium tiers often include cover letter builders, LinkedIn profile optimization tips, and sometimes even interview preparation resources. However, once you've created your CV and secured interviews or employment, these features become redundant, which is the primary reason people cancel. From my experience, most subscribers use the service intensively for two to four weeks during active job searching, then forget about the ongoing subscription until they spot the charges months later.

Common reasons people cancel

Understanding why others cancel can help you evaluate your own situation. The most frequent reason I encounter is successful job placement—once someone secures employment, they no longer need CV creation tools. Next, many users sign up during a trial or promotional period, create their CV quickly, then want to cancel before standard pricing kicks in.

Other common scenarios include finding the templates too restrictive for specialized industries, preferring free alternatives after comparing options, or simply creating a CV once and having no further need for ongoing access. Budget constraints also drive cancellations, particularly when people realize they're paying monthly for a service they used only once. Whatever your reason, the cancellation process remains the same, and acting promptly prevents unnecessary charges.

Terms of service and cancellation policy

Before initiating cancellation, you need to understand CVTemplate's specific terms and your legal rights under UK consumer protection law. This knowledge prevents common mistakes that can delay your cancellation or result in unexpected final charges.

Understanding your contract obligations

CVTemplate's terms of service constitute a legally binding contract between you and the company. Most importantly, these terms specify the notice period required for cancellation, which typically ranges from 7 to 30 days depending on your subscription type. I cannot stress enough how critical it is to review your specific terms before proceeding, as failing to provide adequate notice means you'll be charged for at least one additional billing cycle.

For monthly rolling subscriptions, you generally must cancel before a specified cut-off date in your billing cycle—often several days before your renewal date. For fixed-term contracts like annual subscriptions, different rules apply. Some allow cancellation anytime with charges prorated, while others require you to complete the full term unless you're within a cooling-off period or have grounds for exceptional cancellation.

UK consumer rights and cooling-off periods

Under the Consumer Contracts Regulations 2013, UK consumers have specific rights when purchasing services online. You're entitled to a 14-day cooling-off period from the date you entered the contract, during which you can cancel for any reason and receive a full refund. However, there's an important caveat: if you started using the service during this period, the company can deduct charges for the service you've already received.

Keep in mind that this 14-day right only applies to new contracts. If you're cancelling a subscription that's been running for months, you're outside the cooling-off period and must follow the company's standard cancellation procedures. Additionally, if you signed up through a third-party platform or app store, different terms may apply, and you might need to cancel through that platform instead.

Notice periods and final billing

One of the most common complaints I hear involves unexpected final charges after cancellation. Here's what typically happens: you must provide notice according to the terms, which means cancelling today doesn't necessarily stop tomorrow's charge. If your terms require 14 days' notice and your renewal date is in 10 days, you'll be charged for another full cycle.

This is precisely why postal cancellation with Recorded Delivery is so valuable—you have proof of exactly when you provided notice, which becomes crucial if there's any dispute about timing or whether your cancellation was received.

Refund policies and prorated charges

CVTemplate's refund policy depends on your subscription type and how much of the service period you've used. Generally, monthly subscriptions don't offer refunds for partial months—if you cancel halfway through your billing cycle, you've paid for that month and won't get money back for the unused portion, though you should retain access until the period ends.

For longer-term subscriptions, policies vary significantly. Some companies offer prorated refunds for unused months on annual plans, while others consider the discounted rate you received and either refuse refunds or calculate them based on the higher monthly rate. If you're seeking a refund beyond the cooling-off period, you'll need to make a specific case, and having postal proof of your cancellation request and any relevant correspondence becomes essential.

Cancelling by post - the complete guide

Postal cancellation using Recorded Delivery is the most reliable method for terminating your CVTemplate subscription. While it might seem old-fashioned in our digital age, sending a physical letter creates an indisputable paper trail that protects you if any issues arise. After processing thousands of cancellations, I can tell you that postal cancellation eliminates the most common problems: claims that cancellation wasn't received, disputes about timing, and confusion about whether the request was properly processed.

Why postal cancellation is your best option

First and foremost, postal cancellation with tracking provides legal proof that you submitted your cancellation request on a specific date. If CVTemplate later claims they never received your cancellation or disputes the timing, you have Royal Mail's tracking information showing exactly when the letter was delivered and who signed for it. This evidence is invaluable if you need to dispute charges with your bank or credit card company.

Additionally, a formal letter demonstrates clear intent and creates a permanent record of your cancellation request. Unlike online forms that might malfunction, emails that could be filtered to spam, or phone calls that depend on accurate note-taking by customer service representatives, your letter exists as a physical document that must be processed. Companies take postal correspondence seriously, particularly when it's sent via Recorded Delivery, because they understand it indicates you're documenting the process carefully.

Most importantly, postal cancellation works even when other methods fail. If a website's cancellation function is deliberately difficult to find, if customer service lines have long wait times, or if there's any ambiguity about whether an online cancellation was successful, your posted letter cuts through all these obstacles. You're exercising your legal right to cancel in writing, and the company must honour it.

Preparing your cancellation letter

Before writing your letter, gather all relevant information about your subscription. You'll need your full name as it appears on the account, your email address associated with the subscription, any customer or account number, and details about your subscription type. Check your original sign-up email, billing statements, or login to your CVTemplate account to collect this information.

Next, determine your desired cancellation date. If you want to cancel immediately and are willing to forfeit any remaining time you've paid for, state this clearly. If you want to cancel at the end of your current billing period to maximize the value you've already paid for, specify that date. Keep in mind the notice period requirements we discussed earlier—your requested cancellation date must comply with the terms of service.

Your letter should be clear, concise, and professional. Include the date at the top, followed by your full contact details, then the company's address. Open with a clear statement of your intention to cancel, provide all identifying information about your account, specify your desired cancellation date, and request written confirmation. Keep the tone polite but firm—you're not asking permission, you're informing them of your decision.

Essential information to include

Your cancellation letter must contain specific details to ensure proper processing. At minimum, include your full name exactly as it appears on your CVTemplate account, the email address you used to register, any account or customer reference number, and the date you want the cancellation to take effect. Additionally, clearly state that you're cancelling your subscription and do not wish to receive any further charges.

I strongly recommend including your contact telephone number and email address, even though you're cancelling, because this allows the company to reach you if there are any questions about processing your request. Also state explicitly that you want written confirmation of your cancellation sent to your postal address. This confirmation serves as additional proof that your cancellation was processed.

Furthermore, mention that you're sending the letter via Recorded Delivery and include a sentence noting that you have proof of postage and delivery. This subtle reminder indicates you're documenting everything, which encourages prompt and proper processing. If you're within any cooling-off period or have specific grounds for requesting a refund, state this clearly with reference to the relevant consumer protection regulations.

The complete postal cancellation process

First, write or type your cancellation letter including all the essential information outlined above. Print the letter on clean white paper and sign it in ink—a physical signature adds formality and authenticity. Make at least two copies: one to keep for your records and one to send. Consider making a third copy to photograph or scan for digital backup.

Next, place your signed original letter in an envelope and address it clearly to CVTemplate at their registered business address. Write the address legibly or print an address label to ensure accurate delivery. In the top left corner of the envelope, write your return address so the letter can be returned if there are any delivery issues.

Then, take your envelope to a Post Office and request Recorded Delivery service. This costs a few pounds but provides tracking and requires a signature upon delivery. The Post Office will give you a receipt with a tracking number. Keep this receipt safely—it's your proof of posting. You can track your letter's progress online using the Royal Mail tracking service, and you'll be notified when it's been delivered and signed for.

Most importantly, keep copies of everything: your letter, the Recorded Delivery receipt, tracking information showing delivery, and any confirmation you receive from CVTemplate. Store these documents together in case you need to reference them later. If you don't receive confirmation within 10 working days of delivery, follow up with another letter or consider contacting your bank if charges continue.

The official CVTemplate postal address

When sending your cancellation letter, you must use the correct official address for CVTemplate. Send your Recorded Delivery letter to:

• CVTemplate
• Address information not available through web search
• Please check your subscription documentation or contact CVTemplate directly for their current postal address

Always verify this address against your own subscription documentation, as companies occasionally relocate or may have different addresses for different purposes. Your original sign-up confirmation email or terms and conditions document should list the registered business address. If you find a different address in your documentation, use that one instead, as it represents the address provided to you when you entered the contract.

Using Postclic for efficient cancellation

While you can certainly handle postal cancellation yourself by visiting the Post Office, services like Postclic streamline the entire process significantly. Postclic allows you to create, send, and track cancellation letters entirely online, saving you the time and hassle of printing, addressing, and posting letters yourself.

Here's how it works: you compose your cancellation letter through Postclic's platform, which ensures you include all necessary information. Postclic then professionally prints your letter, places it in an envelope, and sends it via tracked delivery on your behalf. You receive digital proof of sending and delivery, which you can store electronically alongside other important documents. This is particularly useful if you're cancelling multiple subscriptions or if you don't have easy access to a Post Office.

Additionally, Postclic maintains records of your correspondence, so you don't need to worry about losing receipts or tracking numbers. The service costs slightly more than posting a letter yourself, but many people find the convenience and peace of mind worth the small additional expense. The professional formatting and automated tracking also ensure nothing falls through the cracks during the cancellation process.

Timeline and what to expect

Understanding the typical timeline helps you plan your cancellation appropriately and know when to follow up if things aren't progressing as expected. On the day you post your letter using Recorded Delivery, Royal Mail begins tracking it. Standard delivery typically takes 1-2 working days within the UK, and you'll receive notification once someone at CVTemplate signs for the letter.

After delivery, allow 5-10 working days for CVTemplate to process your cancellation request. During this time, they should send you written confirmation acknowledging your cancellation and confirming the effective date. If your cancellation falls within a notice period, you may still see one or more charges before the cancellation takes effect—this is normal and expected as long as it aligns with the terms you agreed to.

Keep in mind that your cancellation effective date depends on when they receive your letter and any required notice period. For example, if they require 14 days' notice and receive your letter on the 1st of the month, your cancellation will take effect on the 15th at the earliest. Plan accordingly by sending your cancellation letter well before you want the subscription to end.

Following up and confirming cancellation

Once Royal Mail confirms delivery of your letter, monitor your email and postal mail for confirmation from CVTemplate. Proper confirmation should include acknowledgment of your cancellation request, the effective date when your subscription will end, and information about any final charges or refunds. If you don't receive this confirmation within 10 working days of delivery, it's time to follow up.

Your follow-up should reference your original letter, including the date you sent it and the Recorded Delivery tracking number. You might send another letter via Recorded Delivery stating that you're following up on your cancellation request of [date] and requesting immediate confirmation. Alternatively, if you have contact details, you could email or phone, but make sure to document any conversations and follow up in writing.

Most importantly, monitor your bank or credit card statements carefully for the next several months. If you see charges after your cancellation should have taken effect, contact your bank immediately to dispute them. Provide copies of your cancellation letter, Recorded Delivery receipt, and any confirmation you received. Banks typically side with customers who have clear documentation that they cancelled properly.

Tips from former members

Having processed thousands of subscription cancellations and spoken with countless former CVTemplate members, I've gathered practical insights that can help you navigate the cancellation process more smoothly and avoid common pitfalls.

Timing your cancellation strategically

The single most important tip I can share is to cancel as soon as you know you no longer need the service. Don't wait until the day before your renewal date—give yourself plenty of buffer time to account for postal delays, processing time, and any required notice periods. I recommend cancelling at least 21 days before your next billing date to ensure everything processes in time.

Additionally, if you're on an annual subscription, mark your calendar for 60 days before the renewal date. Many annual subscriptions auto-renew, and if you miss the cancellation window, you might be locked in for another full year. Former members consistently report that setting calendar reminders prevented them from accidentally committing to another year of service they didn't need.

Documenting everything thoroughly

Former members who successfully cancelled without issues all emphasize the importance of documentation. Take screenshots of your account details before cancelling, including your subscription type, renewal date, and any relevant terms. Save copies of all correspondence, including your cancellation letter, postal receipts, tracking information, and any responses from CVTemplate.

One particularly helpful tip: photograph or scan your cancellation letter before posting it, then photograph the addressed envelope and yourself posting it at the Post Office with a visible date stamp if possible. While the Recorded Delivery receipt provides legal proof, these additional photos create a comprehensive record that can be useful if you need to escalate any disputes.

Avoiding common mistakes

The most frequent mistake people make is assuming that deleting the app, stopping use of the service, or removing their payment card will cancel their subscription. None of these actions actually cancel your subscription—you must follow the formal cancellation process. I've seen people charged for months after they stopped using a service simply because they never officially cancelled.

Another common error is sending cancellation letters to the wrong address. Always use the official registered business address, not a customer service address or PO box unless specifically instructed to do so in your terms. Sending to the wrong address can delay your cancellation significantly and won't start the notice period until the letter reaches the correct department.

Dealing with retention attempts

Some subscription services attempt to retain customers by offering discounts, pauses, or other incentives when they receive cancellation requests. While CVTemplate's specific practices vary, be prepared for the possibility of receiving a counter-offer. Former members advise deciding in advance whether you're open to such offers or whether you definitely want to cancel regardless.

If you receive a retention offer and you're genuinely interested, make sure to get all terms in writing before agreeing. Understand exactly what you're agreeing to, including how long any promotional rate lasts and what happens afterward. If you want to cancel regardless of any offers, simply reiterate your cancellation request firmly but politely and confirm that you expect it to proceed as originally requested.

What to do if cancellation is refused or delayed

In rare cases, companies may claim they didn't receive your cancellation, dispute the timing, or refuse to process it for some reason. This is where your documentation becomes crucial. If you have proof via Recorded Delivery that your letter was delivered, you have strong grounds to dispute any continued charges.

First, send a follow-up letter via Recorded Delivery stating firmly that you cancelled on [date], that you have proof of delivery, and that you expect the cancellation to be processed immediately. Include copies of your original letter and postal receipt. If charges continue, contact your bank or credit card company to dispute them, providing all your documentation. UK banks typically support customers who can prove they properly cancelled a subscription.

Additionally, if the company continues refusing to honour your cancellation despite clear evidence, you can report them to Citizens Advice or Trading Standards. You might also leave factual reviews on trusted platforms warning other consumers about the difficulty cancelling. Companies take their reputation seriously, and public accountability often motivates proper customer service.

Maximizing value before you cancel

Since you've paid for your subscription, former members recommend maximizing its value before cancelling. If you're on a monthly plan, use the remaining days to download any CVs you've created in multiple formats, save any cover letters, and screenshot or save any tips or resources you found useful. Once your subscription ends, you typically lose access to everything.

For those with premium features, consider creating multiple CV versions tailored to different job types or industries while you still have access. Download these in both PDF and editable Word formats so you can update them in the future without needing to resubscribe. Some former members also recommend taking screenshots of templates you liked, as inspiration for formatting your own CVs using free software later.

Preventing future subscription issues

Many former CVTemplate members share that their experience taught them valuable lessons about managing subscriptions more carefully. Going forward, they recommend keeping a spreadsheet or using a subscription tracking app to monitor all your recurring payments, renewal dates, and cancellation deadlines. Set calendar reminders for at least 30 days before each renewal so you have time to decide whether to continue or cancel.

Additionally, consider using a dedicated email address for subscription services, making it easier to track sign-ups and receive renewal notifications without them getting lost among other emails. Some people also use virtual payment cards that can be easily cancelled or frozen, providing an additional layer of control over subscription charges. While these measures won't replace proper cancellation procedures, they help you stay organized and aware of what you're paying for.

Finally, before signing up for any future subscription services, read the cancellation terms carefully and verify that cancellation is straightforward. If a service makes it difficult to cancel or requires postal cancellation only, factor that inconvenience into your decision about whether to subscribe in the first place. The few minutes spent reviewing terms before subscribing can save hours of frustration later when you want to cancel.