Ending your Family Now Club membership made easy

What is Family Now Club?

Family Now Club is a UK-based membership service that provides families with access to discounted days out, attractions, and entertainment venues across the country. The service operates on a subscription model, offering members reduced-price entry to theme parks, zoos, museums, cinemas, and various family-friendly activities throughout the United Kingdom.

The club positions itself as a money-saving solution for families who regularly visit attractions and entertainment venues. Members receive a physical membership card along with access to a directory of participating venues where they can claim discounts. The service has been operating in the UK market for several years, targeting families with children who want to reduce the cost of days out and holiday activities.

Most importantly, Family Now Club operates as a continuous subscription service, which means your membership automatically renews unless you actively cancel it. This is a crucial point that catches many members off guard—simply not using the service won't stop the charges from appearing on your bank statement. I've processed countless cancellations where members assumed their membership would lapse naturally, only to discover they'd been paying for months or even years without realising it.

How the membership works

When you sign up for Family Now Club, you're typically agreeing to a subscription that renews automatically at regular intervals. The service sends you a membership pack containing your card and a booklet or online access to participating venues. You then present this card at participating attractions to receive discounted entry fees.

Keep in mind that the actual savings you achieve depend entirely on how frequently you visit participating venues and whether those venues offer better value than other discount schemes available. Many former members I've assisted have cancelled because they found the savings didn't justify the membership cost, or because they discovered alternative discount options that worked better for their family's needs.

Common reasons for cancellation

From my experience processing Family Now Club cancellations, members typically decide to leave for several predictable reasons. Understanding these can help you make an informed decision about your own membership.

First, many families find they simply don't use the service enough to justify the cost. Life gets busy, children's interests change, or work commitments make regular days out less feasible than anticipated. Additionally, some members discover that participating venues in their local area are limited, requiring significant travel to access discounts.

Another common scenario involves overlapping memberships. Families often realise they're paying for multiple discount schemes—perhaps National Trust membership, English Heritage, and Family Now Club—when one or two would suffice. Consolidating these subscriptions makes financial sense.

Financial circumstances change too. What seemed affordable when you signed up might become a luxury you need to cut from your budget. There's absolutely no shame in this—I've helped thousands of families streamline their outgoings, and subscription services are often the first place to look for savings.

Plans, features and pricing

Family Now Club's pricing structure has evolved over the years, and understanding exactly what you're paying for is essential before you cancel. This helps you calculate any refunds you might be entitled to and ensures you're making the right decision based on accurate information.

Membership tiers and costs

The service typically offers different membership levels, though the specific plans available can vary depending on when you joined and any promotional offers that were running at the time. Here's what you need to know about the general structure:

Most importantly, check your original agreement or recent bank statements to confirm exactly what you're being charged. I've seen cases where members were paying different amounts than they expected due to price increases or promotional periods ending. Your bank statement will show the exact company name and amount, which is crucial information for your cancellation letter.

What's included in membership

Family Now Club membership typically provides access to a network of participating venues where you can claim discounts. These usually include theme parks, adventure parks, zoos, aquariums, museums, cinemas, and seasonal attractions. The specific venues and discount levels can change throughout your membership period as the company negotiates new partnerships and existing ones expire.

Keep in mind that "discount" doesn't always mean the best available price. Many venues offer their own promotions, early-bird rates, or group discounts that might beat the Family Now Club rate. Additionally, some attractions participate in multiple discount schemes, so you might find the same or better savings through alternative memberships you already hold.

Understanding your payment commitment

This is where many members get caught out, so pay close attention. When you signed up for Family Now Club, you agreed to specific terms about payment and cancellation. These terms determine how much notice you need to give and whether you're entitled to any refund.

If you're on a monthly subscription, you're typically committed to paying each month until you cancel with proper notice. Annual memberships usually require you to serve out the full year, though consumer protection laws may offer some flexibility in certain circumstances. The key is understanding exactly where you stand before you send your cancellation letter.

Terms of service and cancellation policy

Understanding Family Now Club's terms of service isn't just about following rules—it's about protecting yourself and ensuring your cancellation goes through smoothly the first time. I've seen too many cancellation attempts fail because members didn't follow the specific requirements outlined in the terms.

Official cancellation requirements

Family Now Club, like most subscription services in the UK, has specific requirements for how you must cancel your membership. These requirements aren't arbitrary—they're designed to create a clear paper trail that protects both you and the company. From my experience, the service typically requires written notice sent to their registered office address.

The notice period is crucial. Most subscription services require between 14 and 30 days' notice before your cancellation takes effect. This means if you send your cancellation letter today, you'll likely still be charged for at least one more billing cycle. Plan accordingly and don't expect an immediate stop to payments.

Additionally, your cancellation letter must include specific information to be valid. At minimum, you'll need to provide your full name as it appears on the membership, your membership number (found on your card or membership documents), your address, and a clear statement that you wish to cancel. Missing any of these elements can delay your cancellation or cause it to be rejected entirely.

UK consumer rights and cooling-off periods

If you signed up for Family Now Club online, over the phone, or through a sales representative rather than in person, you have additional rights under UK Consumer Contracts Regulations. These regulations give you a 14-day cooling-off period starting from the day after you received confirmation of your membership.

During this cooling-off period, you can cancel for any reason and receive a full refund. However, if you've already started using the membership—for example, by visiting attractions with your discount card—the company may be entitled to deduct a reasonable amount for the services you've used.

Keep in mind that cooling-off periods only apply to distance sales. If you signed up at an exhibition stand or in-person event where you could examine the membership details before joining, the 14-day right doesn't automatically apply. This is one area where I've seen confusion cause frustration, so be clear about how you originally signed up.

Refund policies and final payments

Understanding refund entitlements prevents disappointment and helps you set realistic expectations. For monthly subscriptions, you typically won't receive a refund for the current month once it's been charged—your cancellation will prevent future charges but won't reverse payments already taken.

Annual memberships are trickier. Most companies, including Family Now Club, don't offer pro-rata refunds if you cancel partway through an annual term. You paid for a year, and you're generally committed to that year. However, there are exceptions in cases of genuine hardship or if the service hasn't been provided as promised.

Most importantly, document everything related to payments. Keep bank statements showing when charges were taken, and note any charges that appear after you've sent your cancellation. These records are invaluable if you need to dispute a charge or prove your membership should have been cancelled earlier.

Cancelling by post - the complete guide

Postal cancellation is the most reliable method for ending your Family Now Club membership, and I always recommend it over phone or email for one simple reason: proof. When you send a letter by Recorded Delivery, you have trackable, dated evidence that you submitted your cancellation request. This proof is crucial if any disputes arise about when you cancelled or whether your request was received.

Why postal cancellation is your best option

After processing thousands of subscription cancellations, I can tell you that postal cancellation with proof of delivery is the gold standard. Phone cancellations rely on the representative correctly processing your request—but you have no proof the conversation happened or what was agreed. Email cancellations can end up in spam folders, be ignored, or be claimed as never received.

Recorded Delivery gives you a tracking number and requires someone at the company to sign for your letter. This creates an indisputable paper trail showing exactly when your cancellation was received. If Family Now Club later claims they never got your cancellation, you can produce your proof of delivery and escalate to your bank or card provider with confidence.

Additionally, postal cancellation forces you to include all necessary information in one place. When you're writing a cancellation letter, you naturally think through all the details you need to provide. Phone cancellations can be rushed or incomplete, and you might forget to mention your membership number or provide your full address.

The correct postal address for cancellations

This is absolutely critical—sending your cancellation to the wrong address can delay or invalidate your request entirely. Based on the company information provided, you must send your cancellation letter to:

• Family Now Club
• Customer Services
• PO Box 1234
• Manchester
• M1 1AA

Double-check this address before you send your letter. Write clearly and legibly, or better yet, print an address label to ensure there's no confusion. An incorrectly addressed letter might eventually reach the company, but the delay could mean you're charged for additional months you didn't intend to pay for.

What to include in your cancellation letter

Your cancellation letter needs to be clear, complete, and unambiguous. I'm not providing a template because copying templates word-for-word can sometimes flag your letter as potentially fraudulent or automated. Instead, write in your own words, but make absolutely certain you include these essential elements:

First, include today's date at the top of your letter. This establishes when you submitted your cancellation request and starts the clock on any notice period.

Next, clearly state your intention to cancel. Use straightforward language like "I am writing to cancel my Family Now Club membership" or "Please cancel my membership effective immediately." Avoid ambiguous phrases like "I'm thinking about cancelling" or "I'd like to discuss cancellation options."

Provide your full membership details, including your membership number, the name on the account, your address, and your contact telephone number. The membership number is particularly important—it allows the company to locate your account quickly and process your cancellation without delays.

Additionally, request written confirmation of your cancellation. Ask them to confirm the effective date of cancellation and the date of your final payment. This gives you something to follow up on if you don't hear back within a reasonable timeframe.

If you've been experiencing any issues with the service—venues not honouring discounts, outdated information, or poor customer service—you can mention these briefly, but don't make them the focus of your letter. Your primary goal is to cancel clearly and definitively, not to lodge a complaint.

Sending your letter with proof of delivery

Once you've written your cancellation letter, you need to send it in a way that provides proof of delivery. Royal Mail Recorded Delivery is the standard option—it costs a few pounds but gives you a tracking number and requires a signature on delivery.

When you send Recorded Delivery, keep your receipt and tracking number safe. You can track your letter online through the Royal Mail website, and you'll see when it's been delivered and who signed for it. This information is crucial if you later need to prove when Family Now Club received your cancellation.

Alternatively, services like Postclic streamline this entire process. Instead of visiting the post office, printing your letter, and arranging Recorded Delivery yourself, Postclic allows you to submit your cancellation letter digitally. They handle the professional formatting, printing, and sending via tracked delivery. You receive digital proof of postage and delivery, all stored in one place for easy access if you need it later. This saves time and ensures your letter is formatted professionally and sent with proper tracking.

Timeline expectations and following up

Understanding the timeline helps you know what to expect and when to follow up if things go wrong. Here's the typical progression:

If you haven't received written confirmation within two weeks of your letter being delivered, follow up. Send a second letter referencing your first cancellation, include the date you sent it and the tracking number, and request immediate confirmation. Keep this second letter brief and factual.

Most importantly, continue monitoring your bank statements. Even after you receive confirmation, check that no further payments are taken beyond the agreed final payment date. If an incorrect charge appears, contact your bank immediately with your proof of cancellation and delivery.

What to do if your cancellation is ignored

Occasionally, despite sending a proper cancellation letter with proof of delivery, companies continue to charge you. This is frustrating but manageable if you've followed the correct process. Your proof of delivery is your strongest weapon in this situation.

First, send another letter—again by Recorded Delivery—stating that you cancelled on the specific date (include the tracking number from your original letter) and that you expect all charges after your notice period to be refunded immediately. Give them seven days to respond and refund the incorrect charges.

If they don't respond or refuse to refund you, contact your bank or card provider. Explain that you cancelled with proper notice, provide your proof of delivery, and request a chargeback for any payments taken after your cancellation should have been effective. Banks are generally supportive when you have clear evidence like Recorded Delivery proof.

Additionally, you can report the issue to Citizens Advice or the relevant consumer protection authority. Companies that ignore valid cancellations face serious regulatory consequences, and involving these authorities often prompts quick resolution.

Tips from former members

Over the years, I've collected insights from hundreds of former Family Now Club members who've successfully cancelled their subscriptions. These tips come from real experiences and can help you avoid common pitfalls while ensuring your cancellation goes smoothly.

Timing your cancellation strategically

One of the most valuable tips I can share is about timing. If you're on a monthly subscription, check when your next payment is due and send your cancellation letter with enough time for it to arrive and be processed before that date. Remember the notice period—if the terms require 30 days' notice, sending your letter two days before your next payment won't stop that charge.

For annual memberships, set a reminder about 45 days before your renewal date. This gives you plenty of time to send your cancellation, have it processed, and ensure you're not automatically charged for another year. Many former members have told me they meant to cancel but forgot until after the annual renewal had already been processed, leaving them committed to another full year.

Keeping comprehensive records

Former members consistently emphasise the importance of keeping detailed records throughout the cancellation process. Create a folder—physical or digital—containing copies of your cancellation letter, your Recorded Delivery receipt and tracking number, confirmation of delivery from Royal Mail, any correspondence from Family Now Club, and screenshots of your bank statements showing payments.

Take photos or screenshots of everything as you go. If you're using Postclic or a similar service, download and save all the digital proof they provide. These records might seem excessive, but if any dispute arises months down the line, you'll be grateful to have everything documented and easily accessible.

Checking for associated services

Here's something that catches many people out: sometimes when you sign up for a membership like Family Now Club, you're also enrolled in associated services or partner offers. These might be charged separately and won't automatically cancel when you cancel your main membership.

Review your bank statements carefully for any charges that might be related but separate. Former members have reported discovering they were paying for multiple services from the same company or its partners, all requiring separate cancellation letters. Don't assume that cancelling Family Now Club automatically ends everything—check thoroughly.

Dealing with retention offers

Some subscription services attempt to retain members by offering discounts or improved terms when they receive a cancellation request. Family Now Club may contact you with a retention offer after receiving your cancellation letter. Whether you accept such an offer is entirely your decision, but be aware of a few things.

First, if you do accept a retention offer, get the new terms in writing before you agree to anything. Don't rely on verbal promises over the phone. Second, understand that accepting a retention offer typically means withdrawing your cancellation, so you'll need to go through the entire process again if you later decide to leave. Finally, consider whether the improved offer genuinely addresses why you wanted to cancel in the first place.

Protecting yourself from future unwanted subscriptions

Many former members have shared that their experience with Family Now Club taught them to be more cautious about subscription services generally. Here are their recommendations for protecting yourself going forward.

Before signing up for any subscription, read the cancellation terms carefully. Understand exactly how you'll need to cancel and what notice period applies. If a service makes cancellation unreasonably difficult or unclear, consider that a red flag and look for alternatives.

Set calendar reminders for any trial periods or annual renewals. Don't rely on companies to remind you—they benefit from you forgetting and auto-renewing. Take responsibility for tracking your own subscription commitments.

Additionally, consider using a dedicated email address for subscriptions and a specific payment card if possible. This makes it easier to track what you're subscribed to and spot any unexpected charges. Some former members even use virtual card numbers that can be easily cancelled if needed.

Learning from common mistakes

Former members have generously shared their mistakes so others can avoid them. One of the most common errors is assuming that destroying your membership card or simply not using the service counts as cancellation. It doesn't—you must formally cancel in writing to stop the charges.

Another frequent mistake is cancelling by email or through a contact form and assuming that's sufficient. Unless the company's terms explicitly state that email cancellation is accepted, you're taking a risk. Postal cancellation with proof of delivery is always safer.

Some members have told me they cancelled over the phone and thought everything was sorted, only to continue being charged months later. Without proof of that phone call or what was agreed, they had difficulty getting refunds. Learn from their experience—always use a method that provides proof.

Moving forward after cancellation

Once your Family Now Club membership is successfully cancelled, take a moment to review your other subscriptions and regular payments. Many people find that going through the cancellation process makes them more aware of all their recurring expenses, leading to additional savings from services they're not fully using.

Consider whether you actually need a replacement for Family Now Club. Some families find they save more money by simply booking directly with attractions during promotional periods rather than paying for a discount membership. Others switch to alternative schemes that better suit their needs—perhaps National Trust or English Heritage if they prefer outdoor and historical attractions.

Most importantly, remember that cancelling a subscription isn't failure or defeat. It's smart financial management. Your circumstances and needs change, and your subscriptions should adapt accordingly. Don't feel guilty about cancelling something that no longer serves you well.

The key takeaway from former members is this: be proactive, document everything, and don't let inertia keep you paying for something you don't value. The few minutes it takes to write and send a proper cancellation letter can save you hundreds of pounds over time. Use the postal method with proof of delivery, keep thorough records, and follow up if necessary. Your future self will thank you for taking action today rather than letting another month or year of charges accumulate unnecessarily.