Ending your iAnyGo membership made easy

About iAnyGo

iAnyGo is a sophisticated location spoofing software developed by Tenorshare, designed to modify GPS location data on iOS and Android devices. The software enables users to simulate their geographical position without physically moving, which has applications ranging from privacy protection to accessing geo-restricted content and testing location-based applications. In accordance with the Consumer Rights Act 2015, UK consumers who purchase this software are entitled to specific protections and cancellation rights that govern their contractual relationship with the provider.

The software operates by creating a virtual location that overrides the device's actual GPS coordinates. This functionality has become increasingly relevant in an era where location data forms a fundamental component of mobile applications, social media platforms, and various digital services. Furthermore, iAnyGo provides features such as customised route simulation, speed adjustment, and multi-device support, making it a comprehensive solution for users requiring location management capabilities.

Tenorshare, the parent company, maintains its operations with a global presence, serving customers across multiple jurisdictions including the United Kingdom. Consequently, UK consumers entering into subscription agreements with iAnyGo are protected by British consumer protection legislation, which establishes mandatory cooling-off periods and cancellation procedures that supersede any conflicting terms within the service agreement.

Primary features and functionality

The software provides several distinct capabilities that constitute the core of its service offering. The primary function allows users to change their GPS location to any point on the globe with a single click, effectively creating a virtual presence in the selected location. This feature operates through a desktop application that connects to the mobile device via USB or wireless connection, depending on the device specifications and operating system.

Additionally, iAnyGo incorporates route planning functionality, enabling users to create customised paths between multiple locations. The software simulates movement along these predetermined routes at adjustable speeds, which can be configured to mimic walking, cycling, or driving patterns. This particular feature has applications in fitness tracking applications and location-based gaming platforms where movement patterns are monitored and recorded.

Legal status and compliance considerations

From a contractual perspective, it is essential to understand that whilst the software itself is legally available for purchase and use in the United Kingdom, its application must comply with relevant terms of service of third-party platforms and applications. The End User Licence Agreement (EULA) typically includes disclaimers regarding the user's responsibility for ensuring their use of the software does not violate other contractual obligations or applicable laws.

Nevertheless, the purchase of the software creates a binding contract between the consumer and Tenorshare, subject to UK consumer protection legislation. This contractual relationship carries specific obligations for both parties, including the provider's duty to deliver software that is fit for purpose and the consumer's right to cancel within specified timeframes under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Membership options and costs

iAnyGo operates on a tiered licensing model rather than a traditional subscription structure, though the terminology of "membership" or "subscription" is often used interchangeably in the software industry. The pricing structure reflects different usage periods and device allowances, with each tier representing a separate contractual agreement with distinct terms and financial obligations.

Standard pricing tiers

The pricing indicated above represents typical market rates and may fluctuate based on promotional offers, currency exchange rates, and VAT adjustments. In accordance with UK tax regulations, Value Added Tax at the standard rate must be clearly displayed in the final price presented to UK consumers at the point of purchase. Furthermore, any recurring payment arrangements must be explicitly disclosed prior to contract formation, as required by the Consumer Rights Act 2015.

Contractual implications of different licence types

Each licensing tier creates distinct contractual obligations that affect cancellation rights and refund entitlements. Monthly licences typically involve recurring payment authorisations, where the consumer grants permission for automatic charges at regular intervals. This arrangement constitutes a continuing contract under UK law, which carries specific cancellation requirements and notice periods that must be observed to terminate the financial obligation effectively.

Quarterly and annual licences generally involve a single upfront payment for a fixed term of service. Consequently, cancellation of these agreements may be subject to different refund calculations, particularly if the cancellation occurs after the initial cooling-off period has expired. The contractual terms should specify whether refunds are calculated on a pro-rata basis or whether the payment is non-refundable after a certain point.

The lifetime licence presents unique contractual characteristics, as it purports to grant perpetual usage rights in exchange for a one-time payment. Nevertheless, UK consumer law maintains that even lifetime licences are subject to cancellation rights during the statutory cooling-off period, and the provider remains obligated to honour refund requests made within this timeframe.

Understanding your cancellation rights

UK consumer protection legislation establishes comprehensive cancellation rights that apply to digital content and software purchases, including iAnyGo subscriptions. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide the primary legal framework governing distance selling arrangements, which encompass online software purchases where there is no face-to-face interaction between consumer and trader.

Statutory cooling-off period

In accordance with Regulation 29 of the Consumer Contracts Regulations 2013, consumers have a statutory right to cancel contracts for digital content within 14 days of the date of contract formation. This cooling-off period commences on the day after the contract is concluded, which typically corresponds to the date of purchase confirmation. Furthermore, this right exists regardless of the reason for cancellation, meaning consumers need not provide justification for exercising this statutory entitlement.

Nevertheless, an important exception applies to digital content that has been fully performed with the consumer's prior express consent and acknowledgement that the right to cancel will be lost once performance begins. Consequently, if a consumer downloads and activates the iAnyGo software with full knowledge that doing so waives the cancellation right, the statutory cooling-off period may be forfeited. This waiver must be explicit and informed, and any ambiguity is typically resolved in favour of the consumer.

Contractual cancellation terms

Beyond statutory rights, the service agreement may contain additional cancellation provisions that supplement or extend consumer protections. These contractual terms must be clearly communicated prior to purchase and should specify the procedure for exercising cancellation rights, including required notice periods, acceptable communication methods, and refund processing timeframes.

Where contractual terms conflict with statutory rights, the statutory provisions take precedence. This principle of consumer protection law ensures that traders cannot use contract terms to diminish or eliminate rights guaranteed by legislation. Furthermore, any contractual term that attempts to restrict statutory cancellation rights may be deemed unfair under the Consumer Rights Act 2015 and therefore unenforceable.

Notice periods and effective cancellation

The effectiveness of cancellation depends upon proper notification to the service provider. Under UK law, cancellation is deemed effective from the date the consumer sends the cancellation notice, not when the provider receives it. This distinction is particularly important when calculating whether cancellation falls within the statutory cooling-off period. Consequently, maintaining proof of posting becomes essential to demonstrate compliance with statutory timeframes.

Step-by-step postal cancellation guide

Postal cancellation represents the most reliable method for terminating a service agreement, as it creates a tangible paper trail and provides verifiable proof of notification. In accordance with established contract law principles, written communication sent via Royal Mail Recorded Delivery or similar tracked postal services offers superior evidential value compared to electronic communications, which may be disputed or claimed as undelivered.

Why postal cancellation is recommended

The primary advantage of postal cancellation lies in the creation of independent, third-party verification of the communication. When a cancellation letter is sent via Recorded Delivery, Royal Mail generates tracking information and obtains a signature upon delivery, creating an audit trail that is difficult to dispute. Furthermore, the physical letter itself serves as documentary evidence of the cancellation request, including the date of posting and the specific terms of the cancellation.

Electronic cancellation methods, whilst convenient, present several potential complications. Email communications may be filtered into spam folders, claimed as never received, or disputed regarding the exact time of delivery. Online cancellation forms may experience technical failures, and there may be questions about whether the submission was successfully processed. Consequently, legal practitioners consistently recommend postal cancellation for important contractual notifications, particularly where financial obligations are concerned.

Additionally, postal cancellation provides protection against claims that proper procedure was not followed. Service providers sometimes maintain that cancellations must be submitted through specific online portals or customer service channels. Nevertheless, UK consumer law recognises written postal notification as a valid cancellation method, and providers cannot refuse to honour properly submitted postal cancellations simply because alternative methods exist.

Preparing your cancellation letter

The cancellation letter should contain specific information to ensure it is legally effective and unambiguous. At minimum, the communication must clearly identify the consumer, reference the service agreement being cancelled, state the intention to cancel, and specify the effective date of cancellation. Furthermore, including account numbers, order references, or subscription identifiers helps the provider locate the relevant contract and process the cancellation efficiently.

The letter should be dated and should explicitly state that it constitutes formal notice of cancellation under the Consumer Contracts Regulations 2013, where applicable. This reference to statutory authority reinforces the legal basis for the cancellation and signals that the consumer is aware of their rights. Additionally, the letter should request written confirmation of the cancellation and specify whether a refund is expected, including the method by which the refund should be processed.

Addressing and sending the letter

The cancellation letter must be addressed to the correct legal entity and sent to the appropriate business address. For iAnyGo services provided by Tenorshare, the correspondence should be directed to the company's registered office or designated customer service address. Based on available information regarding Tenorshare's UK operations, cancellation correspondence should be sent to the following address:

• Tenorshare Co., Ltd.
• Floor 5, Guangdong Software Science Park
• Guangzhou, Guangdong
• China

It is essential to use Royal Mail Recorded Delivery or Special Delivery services when sending cancellation notices. These services provide tracking numbers and proof of delivery, which become crucial if disputes arise regarding whether notification was properly given. The tracking number should be retained along with a copy of the cancellation letter and the proof of posting receipt provided by Royal Mail.

Services such as Postclic offer streamlined solutions for sending tracked cancellation letters, providing digital proof of sending, professional letter formatting, and automated tracking. These services can save considerable time compared to visiting post offices and manually arranging Recorded Delivery, whilst still maintaining the legal benefits of postal notification. Furthermore, Postclic maintains digital records of correspondence, which can be valuable if evidence of cancellation is required months or years later.

Timeline and follow-up procedures

After posting the cancellation letter, consumers should monitor the tracking information to confirm delivery. Royal Mail typically delivers Recorded Delivery items within one to two business days for UK addresses, though international delivery to addresses outside the UK may take considerably longer. Once delivery is confirmed, the cancellation becomes effective in accordance with the notice period specified in the contract or required by law.

If no acknowledgement is received within 14 days of confirmed delivery, follow-up action is advisable. This may involve sending a second letter referencing the original cancellation and requesting urgent confirmation, or escalating the matter to alternative dispute resolution services. Nevertheless, the original cancellation remains legally effective from the date of posting, regardless of whether the provider responds.

Common reasons for cancelling

Understanding the typical motivations for service cancellation provides context for the contractual relationship and may inform decisions about whether to pursue cancellation or seek alternative remedies. From a legal perspective, the reason for cancellation may affect the available remedies and the likelihood of obtaining refunds beyond statutory entitlements.

Technical performance issues

A significant proportion of cancellations relate to software failing to perform as described or experiencing compatibility issues with devices or operating systems. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. Consequently, if iAnyGo fails to function properly or does not deliver the advertised features, this may constitute a breach of contract entitling the consumer to remedies including repair, replacement, price reduction, or full refund.

Technical issues that render the software substantially unusable represent material breaches of contract. In such circumstances, consumers may have stronger grounds for demanding full refunds even outside the statutory cooling-off period. Furthermore, if the provider cannot rectify the technical issues within a reasonable timeframe, the consumer's right to reject the software and obtain a refund is strengthened under the Consumer Rights Act framework.

Changes in personal circumstances

Many cancellations occur simply because the consumer's need for the software has changed. This might involve no longer requiring location spoofing functionality, switching to alternative devices that are incompatible with the software, or finding that the anticipated use cases did not materialise. Whilst these circumstances do not constitute breach of contract by the provider, they may still fall within the statutory cooling-off period, entitling the consumer to cancellation and refund.

Where cancellation based on changed circumstances occurs outside the cooling-off period, the consumer typically has no statutory right to refund. Nevertheless, some providers offer discretionary refunds or pro-rata credits as a matter of customer service policy. Consequently, consumers in this situation should review the contractual terms carefully to determine whether any voluntary refund provisions exist.

Discovery of alternative solutions

Consumers may discover that free alternatives or more suitable competing products better meet their requirements. The competitive software market means that consumers often purchase products without comprehensive comparison research, later finding that alternative solutions offer superior functionality or better value. This represents a legitimate reason for cancellation, particularly within the cooling-off period when no justification is legally required.

Concerns about terms of service compliance

Some users cancel iAnyGo subscriptions after becoming aware that using location spoofing software may violate the terms of service of third-party applications they wish to use. Whilst the purchase of location spoofing software is legal, its use may breach contractual obligations owed to other service providers, potentially resulting in account suspensions or terminations. Consequently, consumers who reassess the risk-benefit balance may decide that cancellation is prudent.

Pricing and value considerations

Dissatisfaction with the cost-benefit ratio represents another common cancellation motivation. Consumers may conclude that the subscription cost is not justified by the actual usage or value derived from the software. Recurring subscription models, in particular, can lead to situations where consumers continue paying for services they rarely use, prompting cancellation once this pattern is recognised.

Unauthorised or forgotten subscriptions

In some cases, consumers discover recurring charges for subscriptions they do not recall authorising or have forgotten about. This situation may arise from automatic renewal provisions that were not clearly understood at the point of purchase. Where consumers can demonstrate that renewal terms were not adequately disclosed, there may be grounds to challenge the charges as unauthorised under payment services regulations. Nevertheless, the most practical remedy typically involves immediate cancellation to prevent further charges, followed by requesting refunds for any unauthorised payments.

Refund processing and dispute resolution

Following successful cancellation, consumers entitled to refunds should expect processing within 14 days, as required by the Consumer Contracts Regulations 2013 for statutory cancellations. The refund must be processed using the same payment method used for the original transaction unless the consumer expressly agrees otherwise. Furthermore, providers cannot impose fees for processing refunds where consumers have exercised statutory cancellation rights.

When refunds may be refused

Providers may legitimately refuse refunds in certain circumstances, particularly where cancellation occurs outside the statutory cooling-off period and the software has been fully performed with the consumer's consent. Additionally, if the consumer has acknowledged that downloading and using the software would result in loss of cancellation rights, and proceeded to do so, the provider may have valid grounds to deny refund requests.

Nevertheless, any refusal must be justified under the specific circumstances and applicable law. Blanket policies stating that all sales are final or that refunds are never provided may be unenforceable if they conflict with statutory consumer rights. Consequently, consumers who receive refund refusals should carefully review whether the stated grounds are legally valid and consider seeking advice if the refusal appears unjustified.

Escalation procedures

Where disputes cannot be resolved directly with the provider, several escalation options exist. Consumers may file complaints with trading standards authorities, particularly if they believe the provider has engaged in unfair commercial practices or breached consumer protection regulations. Additionally, online dispute resolution platforms certified by the European Union may be available for resolving cross-border disputes, though Brexit has affected the applicability of some EU-based mechanisms.

For higher-value disputes, consumers may consider small claims court proceedings, which provide a cost-effective mechanism for resolving contractual disputes up to £10,000 in England and Wales. The small claims track operates with simplified procedures designed to be accessible to litigants without legal representation. Nevertheless, before commencing legal proceedings, consumers should attempt to resolve disputes through negotiation and alternative dispute resolution, as courts expect parties to have made reasonable efforts to settle matters without litigation.

Maintaining comprehensive documentation throughout the cancellation process significantly strengthens the consumer's position in any dispute. This includes retaining copies of the original purchase confirmation, the cancellation letter, proof of posting, delivery confirmation, and all subsequent correspondence. Services like Postclic automatically maintain digital records of tracked letters, providing convenient access to this documentation when needed. Furthermore, taking screenshots of relevant account information, payment records, and contractual terms before cancellation can prove valuable if disputes arise regarding what was agreed or what was paid.