Ending your Indeed membership made easy

About Indeed and its services in the United Kingdom

Indeed operates as one of the United Kingdom's most prominent employment marketplace platforms, functioning as an intermediary between employers seeking qualified candidates and individuals pursuing employment opportunities. Established as a comprehensive job aggregation service, Indeed has evolved into a multifaceted recruitment platform offering both free and premium services to employers throughout the UK. The platform's operational model centres upon providing employers with tools to advertise vacancies, search candidate databases, and manage recruitment processes through various subscription-based products.

From a contractual perspective, Indeed's service agreements constitute binding legal arrangements governed by English contract law principles. When employers engage with Indeed's paid services, they enter into distance contracts as defined by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable, or business-to-business service agreements subject to common law principles. The platform's terms of service establish the framework for these contractual relationships, delineating the rights, obligations, and remedies available to both parties.

Indeed's business model operates primarily through sponsored job postings and employer subscription packages, generating revenue by providing enhanced visibility and additional recruitment tools to paying customers. The platform aggregates job listings from various sources whilst simultaneously offering direct posting capabilities. Consequently, employers must carefully consider their contractual commitments when subscribing to Indeed's paid services, particularly regarding cancellation procedures and notice requirements.

The legal relationship between Indeed and its UK customers is governed by several regulatory frameworks, including the Consumer Rights Act 2015 for qualifying consumers, general contract law principles, and specific regulations pertaining to distance selling and electronic commerce. Furthermore, Indeed's operations must comply with data protection obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, particularly concerning the handling of candidate information and employer data.

Membership options and associated costs

Sponsored job postings and pay-per-click arrangements

Indeed's primary paid service involves sponsored job advertisements, whereby employers pay to enhance the visibility of their vacancy listings within search results. This arrangement typically operates on a pay-per-click basis, wherein employers establish a daily budget and pay only when potential candidates click on their advertisements. The contractual terms governing these arrangements specify that employers maintain control over their daily expenditure limits, though the total cost varies depending on competitive bidding for relevant keywords and job categories.

The pay-per-click model creates an ongoing contractual obligation that continues until the employer actively terminates the arrangement or exhausts their allocated budget. From a legal standpoint, these agreements constitute continuing contracts rather than fixed-term arrangements, thereby requiring explicit cancellation notice to terminate the service relationship. Employers should note that simply pausing a campaign does not constitute formal cancellation of the underlying service agreement.

Indeed resume and candidate database access

Indeed Resume represents a subscription-based service granting employers access to the platform's candidate database, enabling proactive recruitment through direct candidate searches. Subscription costs vary according to the level of access required and the number of user licences purchased. These arrangements typically involve monthly subscription fees charged on a recurring basis until cancellation.

Service tier	Typical monthly cost	Contract terms
Basic resume access	From £99 per month	Monthly rolling contract
Enhanced access packages	£200-£500 per month	Monthly or annual commitment
Enterprise solutions	Custom pricing	Negotiated terms

The contractual documentation for these subscription services establishes specific terms regarding access duration, permitted usage, and cancellation procedures. Importantly, many subscription agreements include automatic renewal clauses, whereby the contract continues indefinitely through successive renewal periods unless the subscriber provides adequate cancellation notice in accordance with the stipulated terms.

Employer branding and enhanced company profiles

Indeed offers additional premium services including enhanced company profile pages and employer branding solutions. These services typically involve fixed-term contracts or ongoing subscription arrangements with associated setup fees and recurring charges. The contractual terms governing these arrangements may differ substantially from standard job posting agreements, potentially including longer notice periods and specific performance obligations.

Understanding your cancellation rights under UK law

Consumer Rights Act 2015 and distance selling regulations

For qualifying consumers, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide statutory cancellation rights for distance contracts. These regulations grant consumers a 14-day cooling-off period commencing from the date of contract conclusion, during which they may cancel without providing justification. Nevertheless, these protections typically apply to individual consumers rather than businesses, and Indeed's services are predominantly marketed toward commercial entities.

Where Indeed's services are purchased by sole traders or small businesses that might qualify for consumer protections, the statutory cancellation right applies unless the service has been fully performed with the consumer's prior express consent and acknowledgement that they will lose their cancellation right upon complete performance. Consequently, if an employer has actively used Indeed's services during the cooling-off period, they may have waived their statutory cancellation rights.

Business-to-business contractual termination rights

p>For business customers, cancellation rights derive from the contractual terms agreed upon subscription rather than statutory consumer protections. Indeed's terms of service establish the framework for termination, specifying required notice periods, the method of communication, and any financial consequences of early termination. These contractual provisions constitute binding obligations enforceable under general principles of English contract law.

The contractual notice period represents a critical consideration for businesses seeking to cancel Indeed services. Typical subscription agreements require between 30 and 90 days' written notice, though specific terms vary depending on the service type and subscription level. Failure to provide adequate notice in accordance with contractual requirements may result in continued billing for additional subscription periods or potential liability for early termination fees.

Minimum commitment periods and early termination provisions

Certain Indeed subscription packages, particularly enterprise-level solutions or discounted annual arrangements, may include minimum commitment periods. These provisions establish a fixed term during which the customer remains contractually obligated to maintain the subscription and continue payment. Early termination of such agreements may trigger financial penalties or require payment of the remaining contract value.

From a legal perspective, minimum commitment clauses constitute valid contractual terms provided they are clearly communicated and agreed upon contract formation. Courts generally uphold such provisions unless they constitute unfair contract terms under the Consumer Rights Act 2015 (for qualifying consumers) or are unconscionable under common law principles. Consequently, employers should carefully review commitment terms before subscribing to Indeed's services and maintain clear records of all contractual documentation.

Step-by-step postal cancellation guide for Indeed services

Why postal cancellation provides superior legal protection

Postal cancellation via Recorded Delivery or similar tracked postal services offers substantial advantages from an evidentiary perspective when terminating subscription agreements. Unlike electronic communications or telephone notifications, postal correspondence creates tangible proof of dispatch and delivery, establishing clear evidence of compliance with contractual notice requirements. This documentation becomes particularly valuable should disputes arise regarding whether adequate notice was provided or when such notice was received.

Furthermore, many service agreements specifically require written notice for cancellation, and whilst electronic communications may satisfy this requirement under the Electronic Communications Act 2000, postal correspondence unambiguously fulfils written notice obligations. The physical letter, when sent via tracked delivery, generates independent third-party verification of both sending and receipt, creating robust evidence should litigation become necessary.

The legal principle of postal acceptance, established in Adams v Lindsell (1818), provides additional protection for cancellation notices sent by post. Under this rule, a communication sent by post takes effect upon posting rather than upon receipt, provided postal communication was a reasonable and contemplated method. Consequently, sending cancellation notice via Recorded Delivery ensures the notice becomes effective on the date of posting, even if delivery is delayed.

Preparing your cancellation correspondence

Before drafting your cancellation letter, gather all relevant contractual documentation, including your subscription agreement, terms of service, account details, and payment records. This information enables you to reference specific contractual provisions and demonstrate compliance with notice requirements. Your letter should clearly identify your account, specify the services being cancelled, state the intended cancellation date, and reference the contractual basis for termination.

The cancellation letter must include several essential elements to constitute effective notice under contract law principles. Firstly, clearly identify yourself or your organisation as the contracting party, including your account number or customer reference. Secondly, unambiguously state your intention to terminate the service agreement, avoiding conditional or ambiguous language that might create uncertainty regarding your intentions. Thirdly, specify the cancellation date, ensuring it complies with contractual notice period requirements.

Additionally, your correspondence should reference the specific contractual provisions governing cancellation, demonstrating that you have followed the prescribed procedure. Request written confirmation of cancellation and cessation of all billing, and specify your preferred method for receiving such confirmation. Maintain copies of all correspondence for your records, as these documents constitute critical evidence of your cancellation efforts.

Indeed's registered postal address for cancellation notices

All formal cancellation correspondence should be directed to Indeed's registered UK business address to ensure proper receipt by the appropriate department. When sending cancellation notices, accuracy in addressing is paramount, as misdirected correspondence may result in delayed processing or disputes regarding whether adequate notice was provided.

• Indeed Ireland Operations Limited
• 124 St Stephen's Green
• Dublin 2
• D02 TR65
• Ireland

Note that whilst Indeed operates extensively within the United Kingdom, the company's European operations are administered through its Irish entity. Consequently, formal legal correspondence should be directed to the Dublin address. For UK-specific billing or account queries, Indeed also maintains operational contact points within the United Kingdom, though formal cancellation notices should be sent to the registered business address to ensure compliance with contractual requirements.

Selecting appropriate postal services and obtaining proof of delivery

When sending cancellation correspondence, utilise Royal Mail's Recorded Delivery service or an equivalent tracked postal service that provides proof of posting and delivery confirmation. Recorded Delivery generates a unique tracking reference and requires the recipient to sign upon delivery, creating independent third-party evidence of receipt. This documentation proves invaluable should Indeed dispute whether cancellation notice was received or when it arrived.

Alternatively, Royal Mail Special Delivery Guaranteed provides enhanced tracking with compensation for delayed or failed delivery. Whilst more expensive than standard Recorded Delivery, this service offers additional security for time-sensitive cancellation notices where the notice period deadline is approaching. The signature-on-delivery requirement creates incontrovertible evidence of receipt, substantially strengthening your position in any subsequent dispute.

Retain all postal receipts, tracking references, and delivery confirmation documentation indefinitely, or at minimum for six years in accordance with the Limitation Act 1980. These records establish that you fulfilled your contractual obligations regarding cancellation notice, protecting you against claims for continued subscription fees or allegations of inadequate notice. Photograph or scan these documents immediately upon receipt to create backup copies stored separately from the originals.

Utilising professional letter-sending services for enhanced efficiency

Services such as Postclic offer an alternative approach to sending formal cancellation correspondence, combining the legal robustness of postal communication with modern digital convenience. These platforms enable users to compose, send, and track formal letters entirely online, whilst the service provider handles printing, enveloping, and posting via tracked delivery methods. Consequently, users obtain the evidentiary benefits of postal correspondence without the administrative burden of physical letter preparation.

Postclic and similar services generate comprehensive digital records of all correspondence, including proof of posting and delivery confirmation, accessible through online dashboards. This digital record-keeping simplifies documentation management whilst maintaining the legal validity of postal communication. Furthermore, professional letter-sending services ensure proper formatting and presentation, reducing the risk of correspondence being dismissed or delayed due to presentation issues.

From a time-management perspective, these services eliminate the need to visit post offices, queue for tracked delivery services, or maintain physical filing systems for postal receipts. The digital workflow enables busy professionals to dispatch legally compliant cancellation notices within minutes, whilst automated tracking provides real-time updates regarding delivery status. Nevertheless, users should verify that their chosen service utilises appropriate tracked postal methods that generate legally admissible proof of delivery.

Following up after sending cancellation notice

Following dispatch of your cancellation letter, monitor the tracking information to confirm successful delivery. Once delivery is confirmed, allow reasonable time for Indeed to process your cancellation request—typically between 5 and 10 working days. If you do not receive written confirmation of cancellation within this timeframe, send a follow-up letter referencing your original correspondence and reiterating your cancellation request.

Verify that Indeed has ceased all billing activities following the expiration of your contractual notice period. Check your bank statements or payment method records to ensure no further charges are applied. Should unauthorised charges occur after the cancellation date, you may have grounds to dispute these transactions with your payment provider and potentially pursue claims against Indeed for breach of contract.

Maintain comprehensive records of all correspondence, payment history, and account activity throughout the cancellation process and for a minimum of six years thereafter. This documentation may prove essential should disputes arise regarding the effectiveness of your cancellation notice or the date upon which the service agreement was terminated. In accordance with general principles of contract law, the burden of proving compliance with cancellation procedures rests with the party seeking to terminate the agreement.

Common reasons for cancelling Indeed subscriptions

Recruitment needs fulfilled or reduced hiring activity

Many employers cancel Indeed subscriptions when their immediate recruitment requirements have been satisfied or when organisational changes result in reduced hiring activity. From a contractual perspective, the completion of recruitment objectives does not automatically terminate subscription agreements, as these typically constitute continuing contracts rather than purpose-specific arrangements. Consequently, employers must actively cancel subscriptions to avoid continued billing for services no longer required.

Seasonal businesses or organisations with cyclical hiring patterns may find continuous subscription arrangements financially inefficient during periods of reduced recruitment activity. In such circumstances, understanding cancellation procedures and notice requirements enables employers to align subscription periods with actual hiring needs, optimising recruitment expenditure. Nevertheless, employers should consider whether cancellation and subsequent re-subscription might incur greater costs than maintaining continuous access at reduced utilisation levels.

Cost management and budget constraints

Financial considerations frequently motivate subscription cancellations, particularly when organisations face budget constraints or seek to reduce operational expenditure. Indeed's subscription costs can represent significant ongoing expenses, especially for small businesses or organisations maintaining multiple job postings simultaneously. When recruitment budgets are reduced, cancelling premium services whilst maintaining free job posting capabilities may represent a pragmatic compromise.

From a contractual standpoint, financial hardship does not excuse performance of contractual obligations, and employers remain liable for subscription fees throughout the contractual notice period regardless of their financial circumstances. Consequently, employers anticipating budget constraints should provide cancellation notice as early as possible to minimise continued financial obligations during difficult trading periods.

Migration to alternative recruitment platforms

The competitive recruitment marketplace offers numerous alternative platforms, and employers may cancel Indeed subscriptions when migrating to competing services offering superior features, better value, or more targeted candidate access. The decision to change recruitment platforms should account for contractual notice periods with Indeed, ensuring smooth transition without gaps in recruitment capability or unnecessary overlapping subscription costs.

Service quality concerns and performance issues

Employers may seek cancellation when Indeed's services fail to meet expectations regarding candidate quality, response rates, or platform functionality. Whilst dissatisfaction with service quality represents a legitimate reason for choosing not to renew a subscription, it does not constitute grounds for immediate termination without observing contractual notice requirements. In cases of serious service deficiency potentially constituting breach of contract, employers should seek legal advice regarding their rights to terminate for cause.

Changes in recruitment strategy and internal hiring processes

Organisational changes, such as developing internal recruitment capabilities, establishing in-house talent acquisition teams, or shifting toward employee referral programmes, may reduce reliance on external job boards. When such strategic changes occur, cancelling Indeed subscriptions aligns expenditure with revised recruitment methodologies. Employers should ensure cancellation timing accounts for transition periods during which both internal and external recruitment channels may operate concurrently.

Compliance and data protection considerations

Some organisations cancel third-party recruitment platform subscriptions due to data protection concerns or internal compliance requirements regarding candidate information handling. Under the UK GDPR, organisations remain data controllers responsible for candidate data even when using third-party platforms, and some employers prefer to minimise external data sharing by conducting recruitment through proprietary systems. In such circumstances, cancellation should be accompanied by requests for data deletion in accordance with data protection regulations.

Understanding your contractual rights and obligations when cancelling Indeed subscriptions protects your organisation from unexpected charges and potential disputes. By following proper cancellation procedures, particularly utilising postal correspondence via tracked delivery methods, you create robust evidence of compliance with contractual requirements. Whether you choose traditional Recorded Delivery or modern solutions like Postclic, ensuring your cancellation notice is properly documented and verifiably delivered provides essential legal protection and facilitates smooth termination of your service agreement.