Ending your Inflow membership made easy

About Inflow

Inflow is a digital mental health platform specifically designed for adults with ADHD (Attention Deficit Hyperactivity disorder). Founded to address the significant gap in accessible ADHD support, Inflow offers evidence-based cognitive behavioural therapy techniques through a smartphone app. The service provides structured programmes, daily exercises, and educational content to help members manage their ADHD symptoms more effectively.

The platform was developed by psychologists and ADHD specialists who recognised that traditional therapy isn't always accessible or affordable for everyone who needs it. Inflow delivers science-backed strategies through bite-sized lessons, interactive exercises, and progress tracking tools. Members can work through modules covering everything from emotional regulation and time management to relationship skills and workplace productivity.

What sets Inflow apart is its focus exclusively on ADHD rather than general mental health. The app includes features like body doubling sessions, where members can work alongside others virtually, and community support forums. The content is designed to accommodate ADHD traits like difficulty with sustained attention, so lessons are typically short and engaging rather than lengthy and text-heavy.

Inflow operates on a subscription model, requiring members to commit to ongoing payments to maintain access to the platform. Whilst many users find the service genuinely helpful, others discover it's not quite right for them after trying it out. Some find the content doesn't match their specific needs, others prefer face-to-face support, and some simply can't justify the ongoing cost. Whatever your reason for wanting to cancel, understanding the proper process is essential to avoid continued charges.

Plans, features and pricing

Inflow offers several subscription tiers designed to suit different budgets and commitment levels. The pricing structure typically encourages longer commitments through discounted rates, which is standard practice in the subscription industry but something to consider carefully before signing up.

Current subscription options

Most importantly, understand that these longer-term plans typically require you to pay the full amount upfront or commit to the entire period. This is where many members run into issues when cancelling. If you've paid for an annual subscription, you've likely paid for the full year in advance, and refund policies can be restrictive depending on how long you've been a member.

What you get with membership

All Inflow subscriptions include access to the complete programme regardless of which payment plan you choose. Members receive unlimited access to over 30 modules covering different aspects of ADHD management, including procrastination, emotional dysregulation, time blindness, and executive function challenges. The app provides daily exercises, progress tracking, and personalised recommendations based on your goals.

Additionally, members can participate in body doubling sessions, which are virtual co-working spaces designed to help with focus and accountability. The community features allow you to connect with other adults with ADHD, share experiences, and find support. There's also a library of quick tips and strategies you can access when you need immediate help with a specific challenge.

Keep in mind that once your subscription ends, you'll lose access to all these features immediately. Unlike some services that allow you to retain basic access, Inflow operates on an all-or-nothing model. This means any progress tracking, saved content, or community connections will become inaccessible once your membership terminates.

Terms of service and cancellation policy

Understanding Inflow's cancellation policy is absolutely critical before you begin the cancellation process. I've seen countless members frustrated because they didn't realise the specific requirements or timing restrictions that apply to their subscription type.

Notice periods and billing cycles

Inflow requires advance notice for cancellations, and the timing matters significantly. For monthly subscriptions, you typically need to cancel at least 48 hours before your next billing date to avoid being charged for another month. This is actually quite generous compared to some services that require 7-14 days notice, but it's still easy to miss if you're not paying attention to your renewal date.

For quarterly and annual plans, the situation becomes more complicated. These subscriptions generally don't allow mid-term cancellations with refunds. If you've paid for three months or a full year, you're committed to that period. You can request to cancel the automatic renewal, meaning you won't be charged again when the current period ends, but you won't receive a refund for the unused portion of your current subscription period.

Refund eligibility under UK law

Under the Consumer Contracts Regulations 2013, UK consumers have certain rights when purchasing services online. You typically have a 14-day cooling-off period from the date you sign up, during which you can cancel and receive a full refund. However, digital content and services that you've started using may be subject to different rules.

Most importantly, if you've actively used the Inflow app and accessed the content, the company may deduct a proportionate amount for the service you've received during those 14 days. After the cooling-off period expires, refunds become discretionary and depend entirely on Inflow's goodwill rather than legal obligation. This is why acting quickly is essential if you've decided the service isn't for you.

Why members typically cancel

From processing thousands of cancellations, I've noticed several common reasons why Inflow members decide to terminate their subscriptions. Understanding these patterns can help you articulate your own reasons clearly in your cancellation letter, which may improve your chances of a favourable response if you're seeking a refund.

Many members find the content doesn't match their specific ADHD presentation. ADHD is highly individual, and what works brilliantly for one person may feel completely irrelevant to another. Some users discover they need more intensive, personalised support than an app can provide, particularly if they're dealing with complex co-occurring conditions alongside their ADHD.

Financial concerns are another major factor. Whilst the annual plan offers significant savings, that upfront cost of nearly £180 is substantial. When money becomes tight, subscription services are often the first expenses people cut. Others sign up during a motivated period but then struggle to maintain consistent engagement with the app, making it feel like wasted money.

Technical issues and app functionality problems also drive cancellations. Some members report the app crashing, content not loading properly, or features not working as advertised. Additionally, some users find the community aspect either overwhelming or not active enough for their needs. Finally, a significant number of people simply forget they're subscribed and only notice when they review their bank statements months later.

Cancelling by post - the complete guide

Sending a cancellation request by post using Recorded Delivery is absolutely the most reliable method for terminating your Inflow subscription, and I cannot stress this enough. Whilst digital services often encourage online cancellation, postal cancellation provides you with concrete proof of your request and the exact date it was received.

Why postal cancellation is your best option

First, postal cancellation creates an indisputable paper trail. When you send a letter via Royal Mail Recorded Delivery, you receive a receipt with a tracking number and proof of postage. Once delivered, you can obtain confirmation of exactly when your letter was received and who signed for it. This documentation is invaluable if any disputes arise about whether you cancelled in time or if the company claims they never received your request.

Additionally, postal cancellation protects you under UK consumer law more effectively than other methods. A properly dated and posted cancellation letter establishes a clear timeline that companies cannot dispute. If you're within your 14-day cooling-off period or trying to cancel before your next billing cycle, that postmark date can be crucial evidence.

Keep in mind that online cancellation methods can be unreliable. Websites change, accounts get locked, and digital submissions can fail without clear confirmation. Email cancellations can be filtered to spam, ignored, or claimed to have never arrived. Phone cancellations leave you with no proof unless you record the conversation, and representatives may provide incorrect information or fail to process your request properly.

Finding the correct postal address

Before you send anything, you need to ensure you're sending your cancellation letter to the correct address. Inflow, like many digital services, may have multiple addresses for different purposes, and sending your cancellation to the wrong location can delay processing or even invalidate your request.

For Inflow UK cancellations, you should send your Recorded Delivery letter to their registered business address. Unfortunately, many app-based services don't prominently display postal addresses, as they prefer to handle everything digitally. You may need to check their website footer, terms of service document, or privacy policy to locate the correct correspondence address.

Most importantly, verify this address is current before posting your letter. Companies occasionally relocate or change their registered addresses, and outdated information online can send your cancellation to the wrong place. If you cannot locate a specific address for Inflow UK operations, you may need to use their registered company address as listed with Companies House, which is publicly available information.

What to include in your cancellation letter

Your cancellation letter needs to contain specific information to be processed efficiently. Start with your full name exactly as it appears on your Inflow account. Include the email address associated with your subscription, as this is typically how the company identifies your account in their system. If you have an account number or customer reference number, include that as well, though this may not be readily available for app-based services.

Next, clearly state your intention to cancel your Inflow subscription. Use direct, unambiguous language such as "I am writing to cancel my Inflow subscription with immediate effect" or "I wish to terminate my Inflow membership and request no further payments be taken." Avoid vague phrases that could be misinterpreted.

Include your current subscription details if you know them: which plan you're on, when you signed up, and your next billing date. This helps the company locate your account quickly and process your cancellation before the next charge. If you're cancelling within the 14-day cooling-off period, explicitly state this and reference your rights under the Consumer Contracts Regulations 2013.

Additionally, request written confirmation of your cancellation. Ask them to confirm the cancellation in writing, specify the effective date, and confirm that no further payments will be taken. Include your postal address where you'd like this confirmation sent. This creates another layer of documentation for your records.

If you're seeking a refund, explain your reasoning clearly and reference any relevant consumer rights. Be polite but firm. If there were technical issues, describe them specifically. If you're within the cooling-off period, state this clearly. If you've been charged incorrectly, provide details of the erroneous transactions.

Preparing and sending your letter

Once you've written your cancellation letter, date it clearly at the top. This date is important for establishing timelines, particularly if you're trying to cancel before a billing deadline or within the cooling-off period. Print the letter on clean white paper using a standard readable font. Handwritten letters are acceptable but typed letters appear more professional and are easier to process.

Sign the letter in ink above your printed name. This adds authenticity and makes it clear the request came from you personally. Keep a copy of the signed letter for your records before posting it. I recommend taking a photo of the signed letter as well, so you have a digital backup of exactly what you sent.

Address your envelope clearly and accurately. Write or print the address neatly to avoid any delivery issues. In the top left corner of the envelope, write your return address in case the letter cannot be delivered. This ensures it comes back to you rather than getting lost in the postal system.

Using Royal Mail Recorded Delivery

Take your prepared letter to a Post Office branch and request Recorded Delivery service. This costs approximately £3.50 as of 2024, but prices can change, so confirm the current rate. Do not simply post your letter in a postbox with a first-class stamp. The tracking and proof of delivery are essential for a cancellation request.

The Post Office will weigh your letter, apply the appropriate postage, and provide you with a receipt that includes a tracking reference number. Keep this receipt in a safe place. This is your proof that you sent the cancellation request and the date you sent it. This date can be crucial if there's any dispute about meeting deadlines.

Most importantly, you can track your letter's progress online using the Royal Mail Track and Trace service. Enter your reference number on the Royal Mail website to see when your letter is out for delivery and when it's been delivered. Once delivered, you can often see the signature of the person who received it, providing concrete proof that your cancellation reached the company.

How Postclic simplifies the process

If visiting the Post Office isn't convenient or you want to ensure your cancellation letter is formatted correctly and sent with proper tracking, Postclic offers a streamlined alternative. This service allows you to create and send tracked postal letters entirely online, which is particularly useful for time-sensitive cancellations.

With Postclic, you compose your letter through their platform, and they handle the printing, enveloping, and posting via Tracked delivery. You receive digital proof of postage and delivery confirmation without leaving your home. This can be invaluable if you're working against a tight deadline and can't easily get to a Post Office during opening hours.

Additionally, Postclic formats your letter professionally and ensures all the necessary elements are included. For people who feel uncertain about formal letter writing or worry they might forget crucial information, this guidance can provide peace of mind. The service maintains records of what you sent and when, creating a comprehensive digital paper trail alongside the physical postal tracking.

Timeline and what to expect

Royal Mail Recorded Delivery typically takes 1-2 working days for delivery within the UK. Your tracking information will update as the letter moves through the postal system. Once delivered, you should receive confirmation within 24 hours via the tracking service.

After Inflow receives your cancellation letter, they should process it within a reasonable timeframe, typically 5-10 working days. However, processing times can vary depending on their internal procedures and current workload. This is why sending your cancellation well before your next billing date is crucial.

Keep in mind that if your next billing date is approaching rapidly, you may want to also contact your bank or card provider to alert them that you've cancelled and request they decline any further payments to Inflow. This is a backup measure, not a replacement for proper cancellation, but it can prevent unwanted charges whilst your cancellation is being processed.

Following up on your cancellation

If you don't receive written confirmation of your cancellation within two weeks of your letter being delivered, follow up with another letter. Reference your original cancellation letter, include the date you sent it and the Recorded Delivery tracking number as proof it was received. Request immediate confirmation and processing of your cancellation.

Check your bank statements carefully after your expected cancellation date to ensure no further payments are taken. If you are charged after sending your cancellation, you have grounds to dispute the transaction with your bank. Provide them with your proof of postage, delivery confirmation, and copies of your cancellation letter as evidence.

Tips from former members

Having processed thousands of subscription cancellations, I've gathered invaluable insights from people who've successfully cancelled Inflow and other similar services. These practical tips can help you avoid common pitfalls and ensure your cancellation goes smoothly.

Timing is absolutely everything

The single most important factor in successful cancellation is timing. Check your next billing date immediately when you decide to cancel, not tomorrow or next week. Many members have been frustrated to discover they missed their billing deadline by just one or two days, resulting in another full month or quarter of charges they didn't want.

Calculate backwards from your billing date to determine your deadline. If you need to cancel 48 hours before billing and Royal Mail takes 1-2 days for delivery, you should send your letter at least 4-5 days before your billing date to be safe. This buffer accounts for postal delays, weekends, and processing time. I've seen too many people cut it too close and end up with unwanted charges.

Document everything meticulously

Create a dedicated folder, either physical or digital, for all your cancellation documentation. Include your copy of the cancellation letter, your Recorded Delivery receipt, screenshots of the tracking information showing delivery, and any correspondence you receive from Inflow. If you need to dispute charges or prove you cancelled properly, this complete documentation will be essential.

Additionally, take screenshots of your current subscription details before cancelling. Capture your billing date, subscription type, and payment amount. This information can be crucial if there are discrepancies later about what you were subscribed to or when charges should have stopped.

Understand the refund reality

Be realistic about refund expectations, especially if you're outside the 14-day cooling-off period. Former members report mixed experiences with refund requests. Some have successfully obtained partial refunds by explaining compelling circumstances, whilst others have been firmly told that refunds aren't available for used services.

If you're seeking a refund, be polite but persistent. Clearly explain your situation and reference any relevant consumer rights. If your initial request is denied, consider escalating by writing again or contacting your card provider about a chargeback if you believe you have legitimate grounds, such as not receiving the service as described or being unable to access the service due to technical faults.

Don't rely on deleting the app

This is a critical mistake I see repeatedly. Deleting the Inflow app from your phone does absolutely nothing to cancel your subscription. Your subscription is tied to your account and payment details, not the app installation. You'll continue being charged even if you've deleted the app and aren't using the service. Always follow the proper cancellation procedure regardless of whether you've uninstalled the app.

Check for auto-renewal settings

Even after cancelling, verify that auto-renewal is definitely disabled. Some subscription systems have separate settings for cancellation and auto-renewal. If you're on a longer-term plan and cancelling the auto-renewal rather than the current subscription, make absolutely certain this setting has been changed. Request written confirmation that no further renewals will occur.

Monitor your bank account vigilantly

Continue monitoring your bank statements for at least three months after cancelling. Unfortunately, billing systems sometimes continue charging customers even after proper cancellation. If you notice any charges from Inflow after your cancellation should have taken effect, contact your bank immediately to dispute the transaction and provide your cancellation documentation.

Consider the cooling-off period strategically

If you're on the fence about whether Inflow is right for you, remember you have 14 days to try it risk-free under UK consumer law. However, make your decision quickly and don't wait until day 13 to cancel if you're not satisfied. Give yourself several days of buffer to ensure your cancellation is processed within the cooling-off period. Former members who waited until the last minute often found their cancellation processed just after the deadline, affecting their refund eligibility.

Learn from common mistakes

Former members frequently report these errors: assuming email cancellation is sufficient when it isn't, forgetting to keep proof of cancellation, not checking billing dates before cancelling, and believing that stopping their direct debit is equivalent to cancelling. Each of these mistakes can result in continued charges, difficulty proving you cancelled, or damaged credit ratings if payments fail.

Another common issue is not reading the terms of service before subscribing. Many members are surprised to discover they've committed to a full quarter or year of payments. Always read the subscription terms carefully before signing up, and if you're uncertain about committing long-term, start with a monthly subscription even though it costs more per month.

What to do if cancellation is refused

If Inflow refuses to process your cancellation or continues charging you after you've properly cancelled, you have several options. First, send another letter via Recorded Delivery reiterating your cancellation request and referencing your original letter with proof of delivery. State clearly that you expect no further charges and that continued billing will be reported as unauthorised transactions.

Next, contact your bank or card provider to dispute any charges taken after your cancellation date. Provide them with all your documentation proving you cancelled properly. They can initiate a chargeback process to recover unauthorised payments. Additionally, you can report the issue to Citizens Advice or the Financial Ombudsman Service if you believe your consumer rights have been violated.

Most importantly, don't simply accept continued charges because dealing with them feels overwhelming. You have legal rights as a UK consumer, and companies must honour proper cancellation requests. Persistence and thorough documentation are your strongest tools in resolving cancellation disputes.