Ending your Ingonito membership made easy

About Incognito fitness

Incognito is a UK-based fitness chain operating multiple gym locations primarily across Wales and Southwest England. Founded with the aim of providing accessible fitness facilities, Incognito offers 24-hour access to modern gym equipment, group fitness classes, and personal training services. The brand positions itself as a community-focused fitness provider, catering to members of all fitness levels from complete beginners to experienced athletes.

Most importantly, Incognito operates on a membership model requiring monthly direct debit payments. The gyms feature cardio equipment, resistance machines, free weights areas, and dedicated spaces for functional training. Many locations also include additional amenities such as changing facilities, showers, and parking. Keep in mind that while the chain emphasises flexibility and affordability, their cancellation procedures follow traditional gym industry practices that require careful attention to detail.

Members typically join Incognito for various reasons including convenient locations, competitive pricing compared to premium gym chains, and the 24-hour access model that suits shift workers and those with irregular schedules. Additionally, the no-frills approach appeals to fitness enthusiasts who prioritise equipment availability over luxury spa-style facilities.

Plans, features and pricing

Incognito structures its membership offerings around simplicity and accessibility. The pricing model varies slightly depending on location, but generally follows a straightforward tiered system. Understanding these plans is crucial before cancelling, as your membership type directly affects notice periods and any potential fees.

Membership tiers and costs

First, understand that joining fees may apply when you initially sign up, typically ranging from £10 to £30 depending on promotional periods. These are non-refundable even if you cancel shortly after joining. Next, be aware that some locations offer student discounts or corporate partnerships that may affect your specific pricing structure.

What features you're actually getting

Standard memberships include access to all gym floor equipment during staffed and unstaffed hours. This means cardio machines, resistance equipment, free weights, and functional training areas. Most importantly, your membership card or key fob provides electronic access to the building outside staffed hours, which is a primary selling point for the brand.

Group fitness classes are typically included in mid-tier and premium memberships, though some locations operate a pay-per-class model for standard members. These classes range from spinning and circuit training to yoga and HIIT sessions. Additionally, premium members often receive discounted personal training rates, though PT sessions always incur additional charges beyond the base membership fee.

Keep in mind that facilities vary significantly between locations. Newer sites generally offer better equipment and more spacious layouts, whilst older locations may feel more dated. This inconsistency is one reason some members choose to cancel and switch to competitors.

Terms of service and cancellation policy

Understanding Incognito's terms is absolutely critical before initiating cancellation. I've processed countless gym cancellations, and fitness facilities are notorious for strict interpretation of their membership agreements. Missing a single requirement can delay your cancellation by an entire billing cycle, costing you unnecessary fees.

Notice period requirements

Incognito requires a minimum of 30 days' written notice for all rolling monthly contracts. This is standard across the fitness industry and is legally enforceable. Most importantly, this notice period begins from the date they receive and process your cancellation request, not from the date you send it. This distinction has caught out hundreds of members who assumed posting a letter on the 25th of the month would stop the next payment on the 1st.

For annual prepaid memberships, cancellation during the fixed term typically isn't permitted except in specific circumstances such as permanent relocation more than 25 miles from the nearest Incognito location, long-term injury with medical evidence, or pregnancy. Even then, you'll need supporting documentation and shouldn't expect automatic approval.

Financial obligations upon cancellation

Additionally, if you've received any promotional benefits such as waived joining fees or discounted initial months contingent on a minimum term, cancelling early may trigger clawback charges. Always review your original membership agreement for these conditions.

Why postal cancellation is your safest option

After handling thousands of gym membership cancellations, I cannot stress enough how postal cancellation via Recorded Delivery provides the strongest legal protection. Here's why this matters specifically for Incognito members.

First, postal cancellation creates an indisputable paper trail. Under UK Consumer Contracts Regulations, written cancellation sent by post is legally recognised and timestamped through Royal Mail's tracking system. If Incognito claims they never received your cancellation or disputes the date, your Recorded Delivery receipt provides concrete proof that would hold up in any dispute resolution process or small claims court.

Next, in-person cancellations at gym reception are problematic because staff turnover in the fitness industry is notoriously high. The person who verbally confirms your cancellation today may not be working there next week, and without documentation, there's no record of your request. I've seen countless cases where members were assured their cancellation was processed, only to discover months later that payments continued and the gym has no record of the conversation.

Keep in mind that whilst some gyms offer online cancellation portals, Incognito's primary cancellation method remains postal correspondence to their head office. This traditional approach actually works in your favour when done correctly, as it forces a formal process that must be documented and processed according to their stated terms.

Cancelling by post - the complete guide

Now let's walk through the exact process for cancelling your Incognito membership by post. Follow these steps precisely to avoid the common pitfalls that delay cancellations.

Step one: gather your membership information

Before writing anything, collect these essential details. You'll need your full membership number, which appears on your membership card, email confirmations, and direct debit statements. Additionally, note your home address exactly as it appears on Incognito's system, your date of birth used during registration, and the bank account details linked to your direct debit.

Most importantly, identify your billing date. This determines when your 30-day notice period should ideally begin. If you're billed on the 15th of each month and you want to minimise additional payments, ensure Incognito receives your letter well before the 15th to start your notice period that same billing cycle.

Step two: prepare your cancellation letter

Your cancellation letter must be clear, formal, and include all necessary information. Write in plain English stating your explicit intention to cancel your membership. Include your full name exactly as it appears on your membership, your membership number, your address, contact telephone number, and email address.

State clearly: \