Cancellation service n°1 in USA
Tracked Letter
Ending your Live Career membership made easy
About Live Career
Live Career is a comprehensive online platform designed to help job seekers create professional CVs, cover letters, and improve their career prospects. Operating in the UK market, this service provides users with access to professionally designed templates, automated formatting tools, and step-by-step guidance for crafting compelling application materials. The platform has become particularly popular among graduates, career changers, and professionals looking to refresh their job search documents without hiring expensive career consultants.
The service works on a subscription model, offering users unlimited access to their CV builder, cover letter templates, and career advice resources. Members can create multiple versions of their CV, download documents in various formats, and access their materials from any device. Live Career also provides industry-specific examples and pre-written content suggestions that users can customise to match their experience and target roles.
Most importantly, understanding what you're signing up for helps explain why many people later seek to cancel. Whilst the initial trial period often appears attractive, the automatic renewal into paid subscriptions catches many users off guard. Additionally, once you've created your CV and secured a new position, the ongoing subscription may no longer serve a purpose, making cancellation a practical next step.
Plans, features and pricing
Live Career operates with a trial-and-subscription model that requires careful attention to avoid unexpected charges. The pricing structure has evolved over time, and current members should verify their specific plan details within their account settings. Keep in mind that promotional offers and trial periods vary depending on when you signed up and which marketing campaign attracted you to the service.
Membership tiers and costs
The platform typically offers tiered access levels, though the exact pricing can fluctuate based on promotional periods. Understanding your current plan is essential before initiating cancellation, as different subscription types may have varying notice requirements.
| Plan Type | Typical Duration | Key Features | Common Price Range |
|---|---|---|---|
| Trial Period | 14 days | Full access to CV builder and templates | £0.95 - £2.95 |
| Monthly Subscription | Recurring monthly | Unlimited CV downloads and updates | £15.95 - £24.95 |
| Quarterly Plan | 3 months | Extended access with slight discount | £39.95 - £59.95 |
What members actually use
From processing thousands of cancellations, I've noticed that most users primarily engage with three core features: the CV builder itself, the template library, and the download functionality. Many subscribers never explore the additional career advice articles or cover letter builders beyond their initial setup. This limited usage pattern explains why people often feel they're paying for more than they need once their immediate job search concludes.
Additionally, the automatic renewal structure means many members continue paying long after they've landed their new role and no longer require the service. First-time subscribers frequently report surprise at discovering they've been charged for multiple months without realising their trial had converted to a full subscription.
Terms of service and cancellation policy
Understanding Live Career's cancellation policy is absolutely crucial before you begin the termination process. The company's terms of service contain specific requirements that, if not followed correctly, can result in additional unwanted charges or complications in stopping your subscription.
Legal requirements in the UK
Under UK consumer law, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, subscription services must provide clear cancellation procedures and honour properly submitted cancellation requests. Most importantly, you have the right to cancel within 14 days of signing up for a full refund, known as the cooling-off period. However, if you've already downloaded materials or used the service, the company may deduct charges for what you've accessed.
Keep in mind that after the initial cooling-off period expires, cancellation rights depend on the company's specific terms of service. Live Career, like many subscription services, requires advance notice before your next billing date to prevent further charges. This notice period is typically outlined in your membership agreement and can range from immediate effect to 30 days depending on your plan type.
Notice periods and billing cycles
The timing of your cancellation request matters significantly. Subscription services operate on billing cycles, and cancellation requests must typically be received before the renewal date to prevent the next charge. From my experience processing these cancellations, I've seen countless cases where members submitted their request just one or two days too late, resulting in an additional month's charge that proved difficult to reclaim.
| Subscription Type | Recommended Notice Period | Critical Deadline |
|---|---|---|
| Monthly rolling | 7-10 days before renewal | At least 48 hours before billing date |
| Trial period | Before trial end date | Last day of trial at minimum |
| Quarterly/Annual | 14-30 days before renewal | Check specific contract terms |
Common policy pitfalls
Several aspects of subscription cancellation policies frequently trip up members. First, deleting your account or simply stopping use of the service does NOT constitute cancellation. The subscription continues and charges accrue regardless of whether you log in. Next, assuming that contacting customer service verbally cancels your subscription without written confirmation is a dangerous mistake. Always obtain documented proof of your cancellation request.
Additionally, some members believe that disputing charges with their bank cancels the subscription. Whilst chargebacks may recover specific payments, they don't terminate the underlying contract, potentially leaving you liable for continued service fees or even debt collection action.
Cancelling by post - the complete guide
Postal cancellation remains the most reliable method for terminating subscription services in the UK, and I recommend it as the primary approach for Live Career cancellations. Unlike online forms that can malfunction, emails that might be filtered as spam, or phone calls that lack documentation, a properly sent postal cancellation creates an indisputable paper trail with legal standing.
Why postal cancellation is most reliable
After handling thousands of subscription disputes, I've consistently found that Recorded Delivery post provides the strongest evidence of cancellation. The Royal Mail tracking system creates timestamped proof that your letter was sent and received, which becomes invaluable if the company later claims they never received your cancellation request. Most importantly, UK consumer law recognises postal communication as formal notice, giving your cancellation legal weight that other methods sometimes lack.
Keep in mind that companies cannot claim they "didn't see" a Recorded Delivery letter in the same way they might dismiss an email as caught in spam filters. The signature upon receipt creates accountability that protects your interests. Additionally, if you need to escalate a complaint to your bank, payment provider, or regulatory bodies, having postal proof significantly strengthens your case.
Preparing your cancellation letter
Your cancellation letter needs to include several essential elements to be effective. First, include your full name exactly as it appears on your Live Career account. Next, provide your account email address or membership number to help the company locate your subscription quickly. State clearly and unambiguously that you are cancelling your subscription and want all future billing stopped immediately.
Additionally, specify the date from which you expect the cancellation to take effect. Request written confirmation of your cancellation, and include your postal address where they should send this confirmation. Keep your letter concise and professional - you don't need to explain why you're cancelling or justify your decision. A straightforward, businesslike tone works best.
Essential information to include
Beyond the basics, your letter should contain your signature and the date you're sending it. If you're within a cooling-off period, explicitly state this and reference the Consumer Contracts Regulations 2013. For cancellations outside the cooling-off period, reference your membership terms and any applicable notice period you're fulfilling.
Most importantly, keep a complete copy of your letter for your records before sending. Photograph or scan the signed original, and retain your Recorded Delivery receipt with the tracking number. These documents become crucial if any dispute arises later about whether you properly cancelled your subscription.
The correct postal address
Sending your cancellation to the correct address is absolutely critical. Using an incorrect or outdated address can delay processing or even invalidate your cancellation attempt. For Live Career UK cancellations, you must send your Recorded Delivery letter to their registered office address. Based on current company records, correspondence should be directed to:
- LiveCareer Ltd
- 483 Green Lanes
- London
- N13 4BS
- United Kingdom
Keep in mind that company addresses can change, so if you're reading this some time after publication, verify the current registered office through Companies House before sending your letter. Using an outdated address could mean your cancellation doesn't reach the right department, potentially causing delays that result in additional charges.
Sending via Recorded Delivery
Never send cancellation letters by standard post. Always use Royal Mail Recorded Delivery, which currently costs around £3.35 for a standard letter. This small investment provides tracking and proof of delivery that can save you significant money if disputes arise. You can purchase Recorded Delivery service at any Post Office branch - simply bring your sealed, addressed envelope and request the service.
The Post Office will provide you with a receipt containing a unique tracking number. Retain this receipt carefully and note the tracking number in multiple places. You can monitor your letter's progress online through the Royal Mail website by entering this tracking number. Most importantly, wait until the tracking confirms delivery before considering your cancellation complete.
Using Postclic for streamlined cancellation
Whilst you can certainly handle postal cancellation yourself, services like Postclic simplify the process considerably. Postclic specialises in sending tracked cancellation letters on your behalf, handling the formatting, printing, and Recorded Delivery posting. This approach saves you the trip to the Post Office and ensures your letter includes all necessary elements.
Additionally, Postclic maintains digital proof of exactly what was sent and when, creating a permanent record accessible from your account. The service typically costs less than the combined expense of printing, envelopes, and Recorded Delivery postage when you factor in your time. For people uncomfortable with formal letter writing or those who want absolute certainty their cancellation is properly formatted, this option provides valuable peace of mind.
Timeline and what to expect
After posting your cancellation letter, Royal Mail Recorded Delivery typically achieves delivery within 1-2 business days for UK addresses. Once delivered, Live Career should process your cancellation within their standard timeframe, usually 5-10 business days. However, keep monitoring your bank account to ensure no further charges appear.
If you don't receive written confirmation within 14 days of confirmed delivery, send a follow-up letter referencing your original cancellation and its delivery date. Keep copies of all correspondence. Most importantly, if charges continue appearing after your cancellation should have taken effect, contact your bank immediately to dispute them, providing your postal proof as evidence.
Tips from former members
Download everything before cancelling
This might seem obvious, but I've heard from countless former members who cancelled and then realised they'd lost access to CVs they still needed. Before sending your cancellation letter, log into your account and download every version of every CV and cover letter you've created. Save these in multiple formats (PDF and Word if available) and store them somewhere safe outside the Live Career platform.
Additionally, take screenshots of any particularly useful tips or advice articles you found valuable. Once your subscription ends, you'll lose access to everything on the platform. Some members report wanting to reference their old materials months later when updating their CV for a new opportunity, only to discover they no longer have access and must recreate everything from scratch.
Check your bank statement immediately
Don't assume your cancellation worked just because you sent the letter. Set a reminder to check your bank statement the day after your next billing date should have occurred. If a charge appears, contact your bank immediately to dispute it, providing your Recorded Delivery proof. The faster you act, the easier it is to recover incorrect charges.
Keep in mind that some subscription services take one final payment even after cancellation is confirmed, claiming it covers the notice period. Review your terms of service to understand whether this is legitimate or an error. If you're unsure, challenge it - companies often refund disputed charges when members provide strong documentation of proper cancellation.
Why people typically cancel
Understanding common cancellation reasons helps you avoid similar situations with future subscriptions. Most Live Career cancellations fall into several categories. First, many users sign up during active job searches and simply no longer need the service once they've secured a position. The subscription that seemed essential in March becomes unnecessary by June when you're settled in your new role.
Next, trial period surprises drive significant cancellation volume. Members who thought they were paying £1.95 for a one-time trial discover they've been enrolled in a £19.95 monthly subscription that renewed automatically. This unexpected expense prompts immediate cancellation requests, often accompanied by refund demands.
Additionally, some users find the platform less useful than expected. Perhaps the templates don't suit their industry, the pre-written content sounds generic, or they simply prefer working with a human career advisor instead. Whatever the reason, recognising you're not getting value from a subscription is perfectly valid grounds for cancellation.
Avoiding future subscription traps
Learning from the Live Career experience helps prevent similar issues with other services. First, always read trial period terms carefully before signing up. Understand exactly when the trial ends, what the full subscription costs, and how to cancel before conversion. Set calendar reminders for several days before the trial expires so you're not caught off guard.
Next, consider using a dedicated email address for subscription services. This makes it easier to track what you've signed up for and monitor renewal notifications. Some people also use virtual payment cards that can be easily cancelled, preventing unwanted charges even if you forget to cancel the subscription itself.
What to do if cancellation is refused
Occasionally, companies make cancellation difficult despite proper procedure. If Live Career claims they didn't receive your cancellation despite Recorded Delivery confirmation, respond immediately with copies of your postal receipt and tracking information. Escalate to a manager if necessary, remaining calm but firm about your rights.
If the company continues refusing your cancellation or processing refunds for charges after your cancellation date, you have several options. Contact your bank to dispute the charges, providing your postal evidence. Additionally, you can report the issue to Citizens Advice or make a formal complaint to the relevant regulatory body. Companies typically respond more cooperatively when they understand you're prepared to escalate the matter formally.
Most importantly, don't simply accept ongoing charges because the cancellation process seems difficult. Your Recorded Delivery proof gives you strong legal standing, and consumer protection regulations support properly submitted cancellation requests. Persistence usually results in resolution, especially when you've followed correct procedures and maintained thorough documentation throughout the process.