Ending your Loom subscription made easy

About Loom subscription services

Loom operates as a cloud-based video messaging platform that has gained substantial traction within the United Kingdom's professional and educational sectors. The service enables users to record, share, and manage video content through screen capture and webcam functionality, facilitating asynchronous communication across distributed teams and organisations. As a software-as-a-service (SaaS) provider, Loom functions under a subscription-based business model, whereby users enter into contractual arrangements that grant access to various tiers of functionality in exchange for recurring payments.

From a contractual perspective, Loom's service agreement constitutes a binding contract between the service provider and the subscriber. In accordance with UK consumer protection legislation, specifically the Consumer Rights Act 2015, such agreements must meet specific standards of fairness and transparency. The platform's terms of service establish the rights and obligations of both parties, including provisions relating to payment schedules, service delivery standards, data processing arrangements, and termination procedures.

Furthermore, Loom's operational framework falls within the scope of various regulatory instruments applicable to digital services within the United Kingdom. These include the Data Protection Act 2018, which implements the General Data Protection Regulation (GDPR) domestically, and the Electronic Commerce (EC Directive) Regulations 2002. Consequently, subscribers possess specific statutory rights that supplement and, in certain circumstances, override contractual terms that might otherwise apply to the service relationship.

The significance of understanding these legal frameworks becomes particularly evident when subscribers seek to terminate their contractual obligations. The method of cancellation, the notice period required, and the documentation necessary to effect a lawful termination all derive from both the express terms of Loom's service agreement and the implied terms imposed by consumer protection legislation. Nevertheless, many subscribers remain unaware of their entitlements and the proper procedures for exercising their cancellation rights.

Membership structures and pricing arrangements

Available subscription tiers

Loom's commercial structure comprises multiple subscription tiers, each designed to accommodate different user requirements and organisational scales. The tiered pricing model represents a common contractual framework within the SaaS industry, whereby the consideration (payment) varies according to the scope of services provided and the number of users authorised to access the platform.

The contractual distinction between monthly and annual subscription arrangements carries significant implications for cancellation procedures. Annual subscriptions typically involve a single payment for twelve months of service access, creating a fixed-term contract with specific termination provisions. In contrast, monthly subscriptions generally constitute rolling contracts that renew automatically at the end of each billing cycle unless proper notice of termination is provided.

Billing cycles and payment obligations

Understanding the temporal aspects of your subscription contract proves essential when planning a cancellation. Loom's billing cycle commences on the date of initial subscription and recurs at monthly or annual intervals depending on the selected plan. The contractual obligation to pay arises at the beginning of each billing period, granting access to services for the subsequent period.

In accordance with standard SaaS contractual practices, Loom employs automatic renewal provisions whereby subscriptions continue indefinitely until actively terminated by the subscriber. This automatic renewal mechanism, whilst convenient for ongoing users, necessitates proactive action from those wishing to discontinue service. Furthermore, the timing of cancellation relative to the billing cycle determines whether additional payments become due and whether any refund entitlement arises.

Contractual commitments and minimum terms

Certain subscription arrangements, particularly those negotiated at the Enterprise level, may incorporate minimum commitment periods. These provisions constitute a material term of the contract, requiring the subscriber to maintain the service relationship for a specified duration regardless of actual usage. Such clauses serve the commercial interest of the service provider by ensuring predictable revenue streams and compensating for onboarding costs.

Nevertheless, UK consumer protection law imposes limitations on the enforceability of such provisions in consumer contracts. The Consumer Rights Act 2015 requires that contract terms be fair and transparent, and terms that create significant imbalances in the parties' rights and obligations may be deemed unfair and therefore unenforceable. Consequently, the specific circumstances of your subscription and your status as either a consumer or business user affect the applicability of minimum term provisions.

Understanding your cancellation rights under UK law

Statutory cancellation rights for consumers

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 establish fundamental rights for consumers entering into distance contracts, which encompass online subscription services such as Loom. These regulations grant consumers a statutory right to cancel within fourteen days of entering into the contract, commonly referred to as the "cooling-off period." This right exists independently of any contractual cancellation provisions and cannot be excluded or restricted by the service provider's terms and conditions.

During this cooling-off period, consumers may cancel the contract for any reason without penalty. However, an important qualification applies to digital content and services that commence immediately upon subscription. Where the consumer has expressly requested immediate access to the service and acknowledged that doing so results in the loss of the cooling-off right, the statutory cancellation right may be waived. This waiver must be explicit and informed; ambiguous or unclear terms will not suffice to exclude the statutory protection.

Contractual cancellation provisions

Beyond the statutory cooling-off period, cancellation rights derive from the express terms of Loom's service agreement. These contractual provisions specify the procedures, notice periods, and conditions applicable to termination. In accordance with principles of contract law, both parties must comply with these agreed terms to effect a lawful cancellation.

Typically, SaaS agreements permit cancellation at will, subject to providing appropriate notice before the next billing cycle. This arrangement reflects the subscription-based nature of the service, where ongoing access depends on continued payment. Nevertheless, the specific notice period required constitutes a material term that must be observed to avoid liability for additional billing periods.

Notice requirements and effective dates

The concept of "notice" in contract law refers to formal communication of an intention to terminate the contractual relationship. For notice to be effective, it must be clear, unambiguous, and communicated in a manner that allows the recipient to receive and act upon it. Furthermore, the timing of notice determines when the cancellation becomes effective and, consequently, when payment obligations cease.

Loom's terms typically require notice to be provided before the commencement of the next billing cycle to avoid charges for that period. This requirement aligns with standard commercial practice and reflects the principle that services already rendered or made available must be paid for. Consequently, subscribers must calculate the notice period carefully, accounting for postal delivery times and processing delays to ensure cancellation takes effect at the intended time.

Refund entitlements and pro-rata calculations

The question of refund entitlement upon cancellation depends on several factors, including the timing of cancellation relative to the billing cycle, whether cancellation occurs within the statutory cooling-off period, and the specific terms of the service agreement. Within the fourteen-day cooling-off period, consumers generally possess a statutory right to a full refund for any payments made, subject to deductions for services already provided if the consumer requested immediate access.

Outside the cooling-off period, refund entitlements depend on contractual provisions. Many SaaS providers, including Loom, operate on a non-refundable basis for subscription fees already paid, reflecting the fact that service access has been made available for the billing period. Nevertheless, where services have not been provided as contracted or where the service provider has breached material terms of the agreement, common law remedies including refund or damages may be available.

Step-by-step postal cancellation procedure

Why postal cancellation provides superior protection

Whilst digital communication methods dominate contemporary business practices, postal cancellation via Recorded Delivery offers distinct advantages from a legal and evidential perspective. The primary benefit lies in the creation of verifiable proof of dispatch and delivery, which proves invaluable should disputes arise regarding whether proper notice was provided or when it was received.

In contract law, the postal rule establishes that acceptance of an offer becomes effective upon posting, provided postal communication is a reasonable and contemplated method of acceptance. Whilst this rule applies primarily to contract formation, the principle of using postal communication to create evidential certainty extends to contract termination. Recorded Delivery provides a certificate of posting and delivery confirmation, creating documentary evidence that satisfies the burden of proof should the service provider dispute receipt of the cancellation notice.

Furthermore, postal cancellation eliminates reliance on the service provider's digital infrastructure. Online cancellation mechanisms may experience technical failures, require navigation through deliberately complex user interfaces, or be temporarily unavailable. These factors can frustrate cancellation attempts and potentially extend the contractual relationship beyond the subscriber's intended termination date. Consequently, postal cancellation represents a reliable alternative that remains within the subscriber's control.

Preparing your cancellation correspondence

Effective cancellation correspondence must contain specific information to satisfy legal requirements and ensure the service provider can identify your account and process the termination. At minimum, the communication should include your full name as it appears on the account, your account identifier or email address associated with the subscription, a clear statement of your intention to cancel the service, and the date from which you wish the cancellation to take effect.

In accordance with principles of clear communication, the correspondence should be unambiguous regarding your intention. Phrases such as "I wish to cancel my subscription" or "I hereby give notice of termination of my Loom subscription" leave no doubt as to your purpose. Additionally, specifying the effective date of cancellation helps prevent disputes regarding when the termination should take effect, particularly where notice periods apply.

Including reference to relevant legal provisions strengthens your position and demonstrates awareness of your rights. For cancellations within the cooling-off period, citing the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 establishes the statutory basis for your cancellation right. For later cancellations, referencing the specific contractual provisions governing termination shows that you are acting in accordance with the agreed terms.

Addressing your cancellation letter correctly

Proper addressing proves critical to ensuring your cancellation notice reaches the appropriate department within Loom's organisation. The registered office address for Loom's UK operations must be used to ensure legal effectiveness of the notice. Based on current company information, correspondence should be directed to:

• Loom, Inc.
• c/o Corporation Service Company
• 251 Little Falls Drive
• Wilmington, Delaware 19808
• United States

It should be noted that Loom operates as a United States-based entity, and consequently, postal correspondence may need to be directed to their international address. Nevertheless, for UK-specific subscription matters, alternative correspondence addresses may be specified in your subscription confirmation or account documentation. Subscribers should verify the correct address for cancellation notices within their account settings or subscription confirmation emails to ensure proper delivery.

Sending via Recorded Delivery

Royal Mail's Recorded Delivery service provides the necessary proof of posting and delivery confirmation to create reliable evidence of your cancellation notice. When posting your cancellation letter, you should retain the certificate of posting provided by Royal Mail, which includes a unique tracking reference. This certificate constitutes prima facie evidence that the letter was posted on the specified date.

The tracking reference enables you to monitor the letter's progress and confirm delivery. Upon delivery, Royal Mail obtains a signature from the recipient, creating additional evidence that the correspondence reached its intended destination. This signature record can be obtained from Royal Mail if disputes subsequently arise regarding receipt of the cancellation notice.

Furthermore, the dated certificate of posting establishes when notice was given, which proves crucial for calculating when the cancellation becomes effective. Where contractual terms require notice to be provided a specified number of days before the next billing cycle, the posting date determines compliance with this requirement.

Utilising professional letter services

Services such as Postclic streamline the postal cancellation process by handling the preparation, printing, and posting of formal correspondence on behalf of subscribers. These platforms enable users to compose their cancellation letter digitally, after which the service prints the document on professional letterhead, encloses it in an appropriate envelope, and dispatches it via Recorded Delivery.

The primary advantage of such services lies in the combination of convenience and evidential certainty. Users benefit from digital record-keeping whilst obtaining the legal protections associated with postal communication. Additionally, these services maintain comprehensive records of correspondence, including copies of letters sent and delivery confirmation, which proves valuable for accounting and dispute resolution purposes.

From a time-management perspective, delegating the physical aspects of postal communication to a professional service allows subscribers to effect cancellation without visiting post offices or managing physical correspondence. Nevertheless, the legal effect remains identical to personally posting the letter, as the service acts as the subscriber's agent in dispatching the communication.

Maintaining comprehensive records

Proper record-keeping constitutes an essential aspect of contract management and provides protection should disputes arise. Subscribers should retain copies of all cancellation correspondence, certificates of posting, delivery confirmation records, and any responses received from Loom. These documents collectively establish a complete audit trail demonstrating compliance with cancellation procedures.

In accordance with sound document management practices, records should be maintained for at least six years, reflecting the limitation period for contractual claims under the Limitation Act 1980. Digital copies provide convenient storage and retrieval, though original postal receipts should be preserved to maintain their evidential value.

Furthermore, subscribers should document the timing of their cancellation relative to billing cycles and note any subsequent charges to their payment method. Should unauthorised charges occur following proper cancellation, these records support claims for refunds or chargebacks through payment card dispute procedures.

Common reasons for cancelling Loom subscriptions

Financial considerations and budget constraints

Economic factors frequently motivate subscription cancellations, particularly where organisations or individuals reassess discretionary expenditure in response to changing financial circumstances. The recurring nature of subscription payments creates ongoing financial commitments that may become unsustainable or unjustifiable when budgets tighten. Consequently, subscribers may determine that the cost of maintaining Loom access exceeds the value derived from the service.

From a contractual perspective, financial difficulty does not generally excuse performance of contractual obligations. Nevertheless, the right to cancel subscriptions upon proper notice provides a legitimate mechanism for subscribers to manage their financial commitments. Understanding the notice requirements and timing cancellation appropriately prevents unnecessary charges during financial hardship.

Transition to alternative platforms

The competitive landscape of video messaging and screen recording software means that subscribers frequently evaluate alternative platforms offering similar or superior functionality. Organisational decisions to standardise on different technology platforms, preference for integrated solutions within existing software ecosystems, or dissatisfaction with Loom's feature set may prompt migration to competing services.

When transitioning between platforms, subscribers must consider data portability and the preservation of video content created within Loom. Contractual terms governing data retention following cancellation should be reviewed to ensure important content is exported before account closure. Furthermore, timing the cancellation to align with onboarding of the replacement platform minimises disruption to business operations.

Reduced usage or changing requirements

Subscription services purchased to meet specific needs may become redundant as circumstances change. Remote working arrangements that initially necessitated asynchronous video communication tools may evolve towards different collaboration models. Educational institutions that subscribed during periods of remote learning may find reduced need for such platforms as in-person instruction resumes.

The principle of commercial reasonableness suggests that parties should not maintain contractual relationships that no longer serve their purposes. Consequently, cancelling subscriptions that have become surplus to requirements represents prudent contract management. Nevertheless, subscribers should consider whether reduced-tier options or temporary suspension might better serve their needs than complete cancellation.

Service quality concerns and technical issues

Persistent technical difficulties, service outages, or degradation in platform performance may render the service unsuitable for its intended purpose. Where such issues constitute a breach of the service level commitments implied or expressed in the service agreement, subscribers may possess grounds for immediate termination without notice or with entitlement to refund.

The Supply of Goods and Services Act 1982 implies terms into service contracts that services will be provided with reasonable care and skill. Where service quality falls below this standard, remedies including termination and damages may be available. Subscribers experiencing significant service issues should document problems thoroughly and reference these breaches when exercising cancellation rights.

Privacy and data protection considerations

Increasing awareness of data protection issues and concerns regarding how personal and organisational data is processed, stored, and potentially shared motivates some cancellations. Subscribers may become uncomfortable with the service provider's data practices, particularly where international data transfers to the United States raise questions about the adequacy of privacy protections compared to UK GDPR standards.

Under data protection law, individuals possess the right to erasure (commonly termed the "right to be forgotten") in certain circumstances. Following cancellation of a Loom subscription, subscribers should consider exercising this right to ensure personal data is deleted from the service provider's systems. The interaction between contractual cancellation and data protection rights creates complementary mechanisms for ending the relationship comprehensively.

Post-cancellation considerations and account closure

Confirming successful cancellation

Following dispatch of your cancellation notice, obtaining confirmation that the termination has been processed correctly proves essential to ensuring no further charges occur. Whilst delivery confirmation from Royal Mail establishes that your notice reached Loom, it does not guarantee that internal processing has occurred. Consequently, subscribers should monitor their email for cancellation confirmation from Loom and verify that their account status reflects the pending or completed cancellation.

In accordance with good practice, service providers should acknowledge receipt of cancellation notices and confirm the effective date of termination. Should such confirmation not arrive within a reasonable period following delivery of your postal notice, follow-up correspondence may be necessary. This follow-up should reference the original cancellation letter, the date it was posted, and the Recorded Delivery tracking number to establish that proper notice was provided.

Monitoring for unauthorised charges

Payment card monitoring following cancellation helps identify any charges that occur despite proper termination of the subscription. Such charges may result from processing delays, administrative errors, or failure to properly implement the cancellation. Where unauthorised charges occur, subscribers possess several remedies including requesting refunds directly from Loom, initiating chargeback procedures through their payment card provider, or pursuing claims for breach of contract.

The chargeback mechanism provides a particularly effective remedy where service providers fail to honour cancellations. Payment card schemes including Visa and Mastercard maintain dispute resolution procedures that enable cardholders to challenge unauthorised or incorrect charges. The documentary evidence created through Recorded Delivery postal cancellation significantly strengthens chargeback claims by demonstrating that proper notice was provided.

Data export and content preservation

Before account closure becomes final, subscribers should ensure that any video content, analytics data, or other information they wish to retain has been exported from the platform. Loom's data retention policies following cancellation determine how long content remains accessible, and subscribers should not assume indefinite availability of their data after the subscription ends.

The General Data Protection Regulation grants individuals the right to data portability, enabling them to obtain their personal data in a structured, commonly used, and machine-readable format. Exercising this right before cancellation ensures that subscribers retain access to their content and can migrate it to alternative platforms if desired. Furthermore, organisational subscribers should consider their own data retention obligations and ensure compliance with record-keeping requirements before deleting content through account closure.

Final account reconciliation

Reviewing final billing statements and confirming that no outstanding amounts remain due provides closure to the contractual relationship. Where refunds are owed, whether due to cancellation within the cooling-off period or pro-rata adjustments for unused service periods, subscribers should verify that these amounts are processed correctly and returned via the original payment method.

In circumstances where disputes regarding final amounts arise, subscribers should raise these issues promptly in writing, maintaining the same evidential standards applied to the initial cancellation. Detailed records of all payments made, the dates of service provision, and the timing of cancellation support resolution of billing disputes and demonstrate the subscriber's position clearly.

The termination of a subscription contract, whilst often straightforward in principle, requires attention to procedural details and awareness of legal rights to ensure effectiveness. Postal cancellation via Recorded Delivery provides reliable evidence of compliance with notice requirements and protects subscribers against disputes regarding whether and when cancellation was requested. By understanding the contractual framework governing their subscription, the statutory protections available under UK consumer law, and the proper procedures for effecting cancellation, subscribers can terminate their Loom subscriptions confidently and conclusively whilst preserving their legal rights throughout the process.