Ending your Manual membership made easy

About Manual

Manual is a UK-based digital healthcare service specialising in men's health treatments. Founded in 2018, the company provides discreet consultations and prescription medications for conditions including erectile dysfunction, hair loss, premature ejaculation, and testosterone deficiency. The service operates entirely online, connecting patients with GMC-registered clinicians who assess symptoms through detailed questionnaires and video consultations when necessary.

What sets Manual apart from traditional GP visits is the convenience factor. You complete an online assessment at any time, receive a clinical review within 24 hours, and have medications delivered directly to your door in unmarked packaging. The company partners with registered UK pharmacies to dispense treatments, ensuring all medications are genuine and properly regulated.

Manual operates on a subscription model, which means treatments arrive automatically at regular intervals. This approach works brilliantly for ongoing conditions requiring consistent medication. However, it also means you need to actively cancel if you want to stop receiving deliveries and being charged. Many customers appreciate the convenience initially but later find they need to cancel for various reasons, from finding alternative treatments to experiencing side effects or simply deciding the service no longer fits their needs.

The platform offers treatments for hair loss including finasteride and minoxidil, erectile dysfunction medications like sildenafil and tadalafil, and other men's health products. Each treatment plan includes ongoing clinical support and the ability to message healthcare professionals with questions. Keep in mind that whilst the service provides genuine medical care, it's still a commercial subscription that requires proper cancellation procedures when you're ready to stop.

Plans, features and pricing

Manual structures its pricing around specific treatment categories rather than general membership tiers. Each condition has its own pricing framework, and costs vary depending on the medication type, dosage, and supply duration you select. Understanding these details is crucial before cancelling, as you'll want to ensure you're not charged for an upcoming delivery you don't want.

Hair loss treatments

Hair loss subscriptions typically range from £24 to £99 per month depending on whether you choose finasteride tablets alone or combination treatments with minoxidil solution. The finasteride-only option sits at the lower end, whilst comprehensive plans including both medications and supplements cost more. Most customers start with a three-month plan, which gives the treatment time to show results. This is important to remember when cancelling, as you may have committed to a minimum term.

Erectile dysfunction treatments

ED medication pricing varies considerably based on the specific drug and quantity. Sildenafil typically costs between £15 and £40 per month, whilst branded Viagra or Cialis alternatives can reach £60 to £100 monthly. Manual offers different pack sizes, from four tablets monthly for occasional use to larger quantities for regular users. The flexibility is helpful, but it also means you need to check exactly what you're subscribed to before initiating cancellation.

What's included in subscriptions

Every Manual subscription includes the initial online consultation, clinical review by a GMC-registered doctor, prescription medication from a UK pharmacy, and discreet home delivery. You also get access to ongoing clinical support through the platform's messaging system. Some plans include additional supplements or complementary products. Additionally, you can adjust dosages or switch medications by requesting a new consultation, though this might affect your pricing.

Most importantly, Manual operates on automatic renewals. Your payment method is charged before each delivery is dispatched, and shipments continue until you actively cancel. There's no automatic end date unless you specifically set one during signup. This is precisely why understanding the cancellation process is essential, even if you're satisfied with the service initially.

Terms of service and cancellation policy

Manual's terms of service outline specific requirements for cancelling your subscription, and understanding these details helps you avoid unwanted charges or deliveries. The company operates under UK consumer law, which provides certain protections, but you still need to follow their stated procedures for a clean cancellation.

Notice periods and billing cycles

The critical detail here is timing. Manual requires you to cancel at least five working days before your next scheduled delivery date to avoid being charged for that shipment. If you cancel with less notice, you'll likely receive and be charged for one more delivery. This catches many people out, especially if they assume cancellation is immediate.

Check your account or recent emails to identify your next delivery date. Manual typically sends reminder emails a few days before dispatching orders, but don't rely on these as your cancellation window. Calculate backwards from your delivery date to ensure your cancellation letter arrives with adequate time. Remember that postal delivery isn't instant, which is why starting the cancellation process at least ten working days before your next billing date is the safest approach.

Refund policies

Manual generally doesn't offer refunds on medications that have already been dispensed and delivered, which aligns with standard pharmacy practices. However, if you're charged for a delivery after properly cancelling within the notice period, you're entitled to a refund. Keep all documentation proving when you sent your cancellation notice, as this becomes your evidence if disputes arise.

For unopened medications, there may be some flexibility, but don't count on it. Prescription medications typically cannot be restocked once they've left the pharmacy. This is another reason why timing your cancellation properly matters so much. You want to stop the next delivery from being prepared, not try to return it afterwards.

Legal requirements in the UK

Under the Consumer Contracts Regulations 2013, you have certain rights when purchasing services online. However, prescription medications are specifically excluded from the standard 14-day cooling-off period once they've been prepared to your specifications. This means you can't simply change your mind after receiving personalised medication and expect a full refund.

What you can do is cancel future deliveries at any time, provided you follow the company's stated notice period. Manual cannot force you to continue a subscription indefinitely. If they make cancellation unreasonably difficult or ignore properly submitted cancellation requests, you can escalate to your bank for a chargeback or contact Citizens Advice for support.

Cancelling by post - the complete guide

Postal cancellation is the most reliable method for ending your Manual subscription, and I always recommend it over other approaches. Why? Because a letter sent via Royal Mail Tracked or Recorded Delivery provides indisputable proof that you submitted a cancellation request. This matters enormously if there's any dispute about whether you cancelled or when your cancellation was received.

Why postal cancellation is most reliable

Digital cancellation methods can be problematic. Emails might go to spam, online forms can experience technical glitches, and there's often ambiguity about whether your request was actually processed. I've seen countless cases where customers insist they cancelled online, but the company has no record of it. With postal cancellation using tracked services, you have a reference number, delivery confirmation, and a paper trail that stands up legally.

Additionally, some subscription services make online cancellation deliberately difficult to find or complete. Whilst Manual provides customer service contact options, having a formal written record sent to their registered business address ensures your cancellation is properly documented. This is especially important for healthcare subscriptions involving ongoing charges and medication deliveries.

What information to include

Your cancellation letter needs specific details to be processed efficiently. Start with your full name exactly as it appears on your Manual account. Include your email address associated with the account, your customer reference number if you have one, and your delivery address. Be explicit about what you're requesting: state clearly that you want to cancel your subscription and stop all future deliveries and charges.

Include the date you're writing the letter prominently at the top. This establishes the timeline for your cancellation notice. Specify that you're requesting cancellation effective immediately or from a specific date if you prefer. Most importantly, request written confirmation of your cancellation. This gives you something to follow up on if you don't receive acknowledgement.

You don't need to provide reasons for cancelling, though you can if you wish. Keep the tone professional and factual. Avoid lengthy explanations or complaints. The goal is a straightforward business communication that clearly conveys your instruction to terminate the subscription. Make sure your letter is dated, and keep a copy for your records before sending.

The correct postal address

Send your cancellation letter to Manual's registered business address. This ensures it reaches the company officially and creates a proper legal record. The address you need is:

• Crown Way, Cardiff, CF14 3UZ

Address your envelope clearly and legibly. Use \