Ending your Midjourney membership made easy

About Midjourney

Midjourney is an artificial intelligence-powered image generation service that transforms text descriptions into visual artwork. Operating as a subscription-based platform, this innovative service has gained significant popularity amongst creative professionals, digital artists, and businesses seeking unique visual content. The service processes user prompts through sophisticated AI algorithms to produce distinctive images ranging from photorealistic renders to abstract artistic interpretations.

Unlike traditional software installations, Midjourney operates primarily through Discord, a communication platform where subscribers access the service via specific commands. This means that users interact with the AI through text channels rather than downloading standalone applications. As a result, the service requires both a Midjourney subscription and a Discord account to function properly.

The company maintains its UK presence with registered offices at 1st Floor, 27 Clements Lane, London, EC4N 7AE. This physical address becomes particularly important when exercising your consumer rights through formal postal correspondence. Understanding how the service operates helps you make informed decisions about whether to continue your subscription or proceed with cancellation.

For UK consumers, Midjourney falls under the category of digital content services, which means specific consumer protection regulations apply. The Consumer Rights Act 2015 provides important safeguards regarding subscription services, particularly concerning cancellation rights and refund eligibility. This means you have legal protections when deciding to terminate your agreement with the service provider.

Subscription plans and pricing

Midjourney offers several subscription tiers designed to accommodate different usage levels and requirements. Understanding these plans is essential before initiating cancellation, as your subscription type may affect notice periods and any potential refund calculations. The service operates on a monthly or annual billing cycle, with annual subscriptions typically offering cost savings compared to monthly payments.

Current subscription tiers

The pricing structure reflects varying levels of access to the image generation service. Each tier provides different monthly generation allowances and features. Therefore, reviewing your current plan helps you understand what financial commitment you are ending when you cancel.

These prices represent approximate UK equivalents and may fluctuate based on currency exchange rates. In practice, your bank statement will show the exact amount charged in pounds sterling. Annual subscribers should note that cancellation policies differ from monthly subscriptions, particularly regarding refund eligibility for unused portions of prepaid periods.

Additional costs and considerations

Beyond the base subscription fee, users should be aware that upgrading mid-cycle or purchasing additional fast hours incurs extra charges. This means your total expenditure with Midjourney might exceed the standard subscription rate. When calculating potential refunds or understanding your financial commitment, factor in these additional purchases.

Furthermore, if you subscribed through third-party payment processors or app stores, the cancellation process may involve additional steps. As a result, identifying exactly how you initially subscribed becomes crucial when planning your cancellation approach. Payment processor fees are typically non-refundable even when subscription refunds are granted.

Cancellation terms and conditions

Understanding Midjourney's cancellation policy protects your consumer rights and helps you avoid unexpected charges. The company's terms of service outline specific procedures and timelines for subscription termination. Therefore, familiarising yourself with these requirements ensures your cancellation request is processed correctly and promptly.

Notice periods and timing requirements

Midjourney typically requires cancellation requests before the next billing cycle begins. This means timing your cancellation appropriately prevents unwanted renewal charges. For monthly subscriptions, you generally retain access until the end of your current billing period even after cancelling. In practice, cancelling immediately after renewal maximises the value you receive from your final payment.

Annual subscribers face different considerations. If you cancel an annual subscription mid-term, the terms of service typically specify whether you receive a pro-rata refund for unused months. UK consumer law may provide additional protections in certain circumstances, particularly if you are cancelling due to service issues or misleading information at the point of sale.

Refund eligibility under UK consumer law

The Consumer Rights Act 2015 grants UK consumers specific rights when purchasing digital content and services. For subscription services like Midjourney, you have a 14-day cooling-off period from the date you first subscribe. This means you can cancel within this window and receive a full refund, provided you have not extensively used the service.

However, by actively using the service during this period, you may waive your automatic right to a full refund. As a result, consumers who generate numerous images immediately after subscribing might find their refund eligibility reduced. The key principle here is that you cannot fully consume a service and then claim a complete refund under cooling-off provisions.

Documentation requirements for cancellation

When cancelling any subscription service, maintaining comprehensive records protects your interests. Therefore, keep copies of all correspondence, including your cancellation letter, proof of postage, and any responses received. This documentation becomes invaluable if disputes arise regarding cancellation dates or refund amounts.

Screenshot your current subscription status before initiating cancellation. This evidence shows exactly what plan you held and when your next billing date was scheduled. In practice, such records strengthen your position should you need to escalate matters to your bank for a chargeback or contact consumer protection organisations.

Common reasons for cancellation

UK consumers cancel Midjourney subscriptions for various legitimate reasons. Understanding these helps you articulate your cancellation clearly and may influence whether you qualify for refunds beyond standard terms. Financial constraints represent one primary reason, particularly when subscription costs accumulate across multiple services.

Service dissatisfaction also motivates cancellations. Some users find the Discord-based interface counterintuitive or discover the generated images do not meet their professional requirements. Others cancel after completing specific projects, having subscribed solely for short-term creative needs. Technical difficulties, including slow generation times during peak periods, prompt further cancellations.

Changes in terms of service or pricing structures trigger cancellation requests too. When companies modify subscription costs or alter feature availability, consumers rightfully reassess whether the service still represents good value. This consumer awareness demonstrates healthy financial management and informed decision-making.

How to cancel Midjourney by post

Postal cancellation represents the most reliable and legally robust method for terminating your Midjourney subscription. Written correspondence creates an indisputable paper trail that protects your consumer rights. Therefore, despite the digital nature of the service, traditional postal communication offers superior evidence compared to online methods that may lack confirmation.

Why postal cancellation provides superior protection

Sending cancellation requests by post, particularly via Recorded Delivery, generates proof that your communication reached the company. This evidence becomes crucial if the company claims they never received your cancellation request. In practice, online cancellation methods sometimes fail due to technical glitches, unclear confirmation messages, or interface changes that obscure cancellation options.

Furthermore, postal correspondence demonstrates serious intent. Companies recognise that consumers who invest time and postage costs in formal letters are determined to cancel. As a result, postal requests typically receive prompt attention from customer service departments. The physical nature of letters also means they cannot be easily dismissed or lost in digital spam filters.

UK consumer law recognises written correspondence as a formal communication method. Courts and dispute resolution services give significant weight to properly posted letters with proof of delivery. This means postal cancellation strengthens your position should you later need to pursue refunds, challenge unauthorised charges, or escalate complaints to regulatory bodies.

Essential information for your cancellation letter

Your cancellation letter must include specific information to ensure proper processing. Start with your full name exactly as it appears on your subscription account. Include your email address associated with the Midjourney account, as this serves as the primary identifier for your subscription.

State clearly and unambiguously that you are cancelling your subscription. Specify your current subscription tier and provide your account username or identification number if available. Include the date you are writing the letter and explicitly state when you expect the cancellation to take effect.

Request written confirmation of your cancellation, including confirmation of the final billing date and details of any refunds due. Ask the company to confirm that no further payments will be collected from your account. This explicit request creates an obligation for the company to respond, providing you with the confirmation documentation you need.

Sending your letter via Recorded Delivery

Always send cancellation letters via Royal Mail Recorded Delivery or Special Delivery. These services provide tracking numbers and require signature upon delivery, creating indisputable proof that your letter reached the company. In practice, this evidence protects you if the company later claims non-receipt of your cancellation request.

The correct postal address for cancellation correspondence is:

• 1st Floor, 27 Clements Lane, London, EC4N 7AE

Ensure you copy this address exactly onto your envelope, including all elements. Double-check the postcode, as incorrect postcodes cause delivery delays that could result in your cancellation missing critical billing cycle deadlines. Therefore, accuracy in addressing is not merely administrative—it directly affects when your cancellation becomes effective.

Retain your proof of postage receipt indefinitely. This small slip of paper serves as legal evidence of when you sent your cancellation request. Photograph or scan this receipt immediately upon returning home from the post office. Store both physical and digital copies safely, as you may need this evidence months later if billing disputes arise.

Using professional letter services

Services like Postclic streamline the postal cancellation process whilst maintaining all legal protections. These platforms allow you to compose your cancellation letter digitally, then professionally print and post it via tracked delivery on your behalf. This means you avoid trips to the post office whilst still obtaining crucial proof of delivery.

Such services provide several advantages for busy consumers. The digital platform guides you through including all necessary information, reducing the risk of omitting critical details that might delay processing. Professional formatting ensures your letter appears businesslike and serious, potentially expediting how quickly the company processes your request.

Additionally, these services maintain digital records of your correspondence. This means you can access copies of your cancellation letter and delivery confirmation at any time, even years later. In practice, this digital record-keeping proves invaluable when resolving disputes or providing evidence to your bank or consumer protection organisations.

Timeline expectations for postal cancellation

After posting your cancellation letter, Royal Mail typically delivers Recorded Delivery items within one to two business days. Therefore, factor this delivery time into your cancellation planning, particularly if you are approaching a billing cycle renewal date. Sending your letter at least five business days before your next billing date provides a safety margin.

Companies generally have a reasonable period to process cancellation requests upon receipt. UK consumer expectations suggest processing within three to five business days constitutes reasonable performance. However, the company's terms of service may specify their processing timeframe. As a result, review these terms to understand when you can expect cancellation to take effect.

If you receive no confirmation within ten business days of confirmed delivery, send a follow-up letter. Reference your original correspondence by date and tracking number. This follow-up demonstrates persistence and creates additional evidence of your cancellation efforts, strengthening your position if you later need to dispute charges or seek regulatory intervention.

Customer reviews and tips

Understanding other consumers' experiences with Midjourney cancellation helps you anticipate potential challenges and prepare accordingly. UK users report varied experiences, with outcomes often depending on how thoroughly they documented their cancellation requests and whether they followed formal procedures.

Common experiences from UK subscribers

Many users report straightforward cancellation experiences when following proper procedures. Those who sent formal postal cancellation requests with proof of delivery generally received timely confirmations and saw their subscriptions terminate as requested. This positive outcome reinforces the importance of using tracked postal methods rather than relying solely on digital cancellation options.

However, some consumers encountered difficulties when attempting to cancel through informal channels. Users who sent cancellation requests via standard email sometimes found their subscriptions continued renewing. In practice, this highlights why formal postal correspondence with delivery confirmation provides superior protection compared to electronic methods that may lack clear confirmation.

Annual subscribers occasionally report confusion regarding refund calculations for unused subscription periods. The terms of service may not clearly explain pro-rata refund eligibility, leading to disputes about how much refund, if any, cancelled subscribers should receive. Therefore, explicitly requesting refund calculations in your cancellation letter helps clarify expectations from the outset.

Practical tips for smooth cancellation

Before initiating cancellation, download or save any images you have generated and wish to keep. Once your subscription ends, access to your generation history may become restricted. This precautionary step ensures you retain the creative work you paid to produce.

Check your bank statements to identify exactly which payment method funds your subscription. Sometimes consumers discover they are paying through PayPal, Apple Pay, or other intermediaries rather than directly by card. As a result, you may need to cancel payment authorisations through these platforms in addition to notifying Midjourney directly.

Photograph your Discord channel showing your current subscription status and next billing date. This screenshot provides timestamped evidence of your subscription details at the point of cancellation. In practice, such documentation proves invaluable if the company later disputes when your subscription should have ended or what plan you held.

Protecting yourself from unwanted charges

After sending your cancellation request, monitor your bank account closely around your next scheduled billing date. If charges appear despite your cancellation, contact your bank immediately to dispute the transaction. Provide your proof of postage and delivery confirmation as evidence that you properly cancelled before the billing date.

UK banks generally support consumers who can demonstrate they cancelled services appropriately but were charged regardless. The chargeback process allows you to reclaim unauthorised subscription payments. Therefore, maintaining comprehensive cancellation documentation directly translates into financial protection should companies fail to honour legitimate cancellation requests.

Consider setting a calendar reminder for one week after your expected final billing date. This prompt reminds you to verify that no charges occurred and that your cancellation processed successfully. In practice, this simple organisational step catches problems early when they are easiest to resolve.

When to escalate cancellation issues

If Midjourney fails to process your cancellation despite proper notification, escalation becomes necessary. Begin by sending a second letter, marked as urgent, referencing your original cancellation request and its tracking number. State clearly that you consider continued billing after proper cancellation notice to constitute unauthorised charges.

Should this second letter prove ineffective, contact your bank to initiate a chargeback for any payments taken after your cancellation date. Provide all documentation showing you properly cancelled before these charges occurred. UK banks typically support customers in such circumstances, particularly when you can demonstrate clear communication and proof of delivery.

For persistent issues, consider contacting Citizens Advice or reporting the matter to Trading Standards. These organisations help UK consumers resolve disputes with companies that fail to honour legitimate cancellation requests. As a result, knowing these escalation paths exist provides reassurance that you have recourse if standard cancellation procedures fail.

Alternative considerations before cancelling

Before finalising your cancellation decision, consider whether pausing your subscription might better suit your needs. Some users cancel when they simply need a temporary break rather than permanent termination. However, Midjourney's terms should be reviewed to understand whether pause options exist and how they differ from full cancellation.

Evaluate whether downgrading to a lower-cost tier addresses your concerns whilst maintaining some access to the service. This option works well for users cancelling primarily due to cost rather than complete dissatisfaction. In practice, maintaining a basic subscription prevents losing your generation history whilst significantly reducing monthly expenditure.

Review whether any annual subscription time remains that you have already paid for. If substantial prepaid time exists, you might maximise value by using the service until that period expires before cancelling. This approach ensures you receive full benefit from money already spent, even if you decide not to renew subsequently.

Ultimately, the decision to cancel rests entirely with you as the consumer. UK law protects your right to terminate subscription services, particularly when you follow proper procedures and provide appropriate notice. By using formal postal cancellation methods, maintaining thorough documentation, and understanding your consumer rights, you ensure the process proceeds smoothly and your financial interests remain protected. Your subscription represents a voluntary commercial relationship that you can end whenever it no longer serves your needs or budget.