Ending your Mojo membership made easy

About Mojo

Mojo is a UK-based digital subscription service that provides users with access to a comprehensive library of design templates, graphics, and creative assets for social media content creation. The platform has gained significant popularity among content creators, small business owners, social media managers, and entrepreneurs who need quick access to professionally designed templates for Instagram Stories, posts, Facebook content, and other digital marketing materials.

The service operates primarily through a mobile application available on iOS and Android devices, offering thousands of customisable templates that users can edit directly on their smartphones. What makes Mojo particularly appealing is its user-friendly interface that allows even those without design experience to create polished, professional-looking content within minutes. The templates cover various categories including business promotions, quotes, announcements, event invitations, and seasonal content.

Most importantly, Mojo functions on a subscription model, which means users pay recurring fees to maintain access to the full template library and premium features. This subscription structure is precisely why understanding the cancellation process becomes crucial for members who decide the service no longer meets their needs or budget requirements.

Keep in mind that like many app-based subscription services, Mojo's cancellation process isn't always immediately obvious within the application itself. Many users discover they need to take specific steps outside the app to properly terminate their subscription, which is why having a clear understanding of the postal cancellation method provides the most reliable path forward.

Plans, features and pricing

Mojo offers several subscription tiers designed to accommodate different user needs and usage levels. Understanding these plans is essential before cancelling, as your specific subscription type may affect notice periods and final billing dates.

Current subscription options

The service typically structures its offerings around monthly and annual payment cycles, with the annual option providing cost savings compared to paying month-by-month. Here's what you need to know about the standard plans:

Additionally, Mojo occasionally offers promotional pricing for new subscribers or seasonal discounts, which may affect your total commitment. Always check your actual subscription details in your account settings or payment confirmation emails to verify exactly what you're being charged.

Features included across plans

The Pro subscription unlocks the complete Mojo experience, including access to the entire template library with hundreds of new designs added regularly. Subscribers can export content without watermarks, use premium fonts and design elements, and access animated templates that add movement to static posts. The service also provides regular content updates aligned with current trends, holidays, and seasonal events.

Pro members benefit from unlimited saves and exports, meaning you can create as much content as needed without restrictions. The platform also includes basic editing tools like text customisation, colour adjustments, image uploads, and layer management. Some plans include access to stock photo libraries and music tracks for video content.

Keep in mind that once you cancel your subscription, you'll lose access to these premium features immediately or at the end of your billing cycle, depending on the cancellation timing. Any templates you've created will no longer be editable, though previously exported content remains yours to use.

Common reasons members cancel

From processing thousands of Mojo cancellations, I've noticed several recurring patterns in why users decide to terminate their subscriptions. Understanding these reasons helps contextualize the cancellation process and confirms you're making the right decision for your circumstances.

First, many users find they simply don't use the service frequently enough to justify the ongoing cost. What seemed like a valuable tool initially becomes an underutilised expense when content creation needs decrease or when other priorities take precedence. This is particularly common among seasonal businesses or those who experimented with social media marketing but decided it wasn't their primary focus.

Next, some members discover alternative platforms that better suit their specific needs or offer different features at competitive prices. The design software market is highly competitive, and users often trial multiple services before settling on their preferred option. Others find they've developed sufficient design skills to use more comprehensive tools like Canva or Adobe Express.

Additionally, budget constraints drive many cancellations. Even modest monthly subscriptions add up when users subscribe to multiple services, and Mojo often falls into the "nice to have but not essential" category when finances tighten. Small business owners and freelancers particularly scrutinise recurring expenses during slower business periods.

Most importantly, some users complete their specific projects and no longer need ongoing access to design templates. Perhaps they launched a business, ran a specific campaign, or created content for a particular event. Once that purpose is fulfilled, maintaining the subscription becomes unnecessary.

Terms of service and cancellation policy

Before initiating any cancellation, you absolutely must understand Mojo's official terms regarding subscription termination. These policies govern your rights, obligations, and what to expect during the cancellation process.

Standard cancellation terms

Mojo's subscription operates under UK consumer law, which provides specific protections for subscribers. The service typically requires cancellation requests to be submitted before your next billing date to avoid being charged for an additional cycle. This is crucial because missing this deadline by even one day can result in another full month or year of charges.

For monthly subscriptions, you generally need to cancel at least 24-48 hours before your renewal date to ensure the cancellation processes in time. Annual subscriptions follow similar principles but carry more significant financial implications if you miss the deadline, as you'll be committed to another full year of service.

Keep in mind that Mojo, like most subscription services, does not offer prorated refunds for unused portions of your subscription period. If you cancel midway through a monthly billing cycle, you've already paid for that month and won't receive money back for the unused days. However, you typically retain access until the end of that paid period.

Legal requirements in the UK

Under UK consumer protection regulations, specifically the Consumer Rights Act 2015 and Consumer Contracts Regulations, you have clear rights when cancelling subscription services. These laws require companies to make cancellation processes reasonably accessible and to honour properly submitted cancellation requests.

Most importantly, if you signed up for Mojo online or through the app, you have a 14-day cooling-off period from the date of purchase during which you can cancel for any reason and receive a full refund. This applies to both new subscriptions and renewals in certain circumstances. To exercise this right, you must clearly communicate your intention to cancel within those 14 days.

Additionally, companies must provide clear information about cancellation procedures in their terms of service. If Mojo's cancellation process is unreasonably difficult or hidden, this may violate consumer protection standards. This is precisely why postal cancellation offers such a reliable alternative—it creates an indisputable paper trail that proves you submitted your request.

Notice periods and final charges

Understanding exactly when your cancellation becomes effective determines your final charges and access period. Here's what typically happens with different timing scenarios:

First, always check your account or payment confirmations to identify your exact renewal date. Set a reminder several days before this date to ensure your cancellation request arrives with time to spare. Missing this deadline is the single most common mistake I see in subscription cancellations.

Next, understand that even after cancelling, you'll typically maintain access until the end of your paid period. Mojo doesn't usually cut off access immediately upon receiving a cancellation request if you've already paid for the current cycle. This means you can continue using the service right up until your subscription expires.

Cancelling by post - the complete guide

Postal cancellation represents the most reliable, legally robust method for terminating your Mojo subscription. While it may seem old-fashioned compared to clicking a button in an app, sending a formal cancellation letter via Royal Mail Recorded Delivery provides unmatched proof of your request and legal standing.

Why postal cancellation is most reliable

After processing thousands of subscription cancellations, I can confidently say that postal cancellation offers several critical advantages over other methods. First and foremost, it creates indisputable evidence that you submitted a cancellation request on a specific date. The Recorded Delivery receipt provides legal proof that Mojo received your letter, which becomes invaluable if disputes arise about whether you properly cancelled.

Additionally, postal cancellation removes ambiguity about your intentions. A formal letter clearly states your desire to terminate the subscription, includes your account details, and requests confirmation. This clarity prevents misunderstandings that sometimes occur with online forms or app-based processes where technical glitches or unclear interfaces might complicate matters.

Most importantly, postal cancellation works regardless of whether you can access your account. If you've forgotten login credentials, changed phone numbers, or encountered technical issues with the app, you can still cancel by post. This independence from digital systems provides a crucial fallback option.

Keep in mind that UK consumer law recognises postal communication as valid for contract termination. Companies cannot refuse properly submitted postal cancellation requests or insist you use only digital methods. This legal backing gives postal cancellation particular strength.

What information to include

Your cancellation letter must contain specific information to ensure Mojo can identify your account and process your request without delays. Missing even one crucial detail can slow the process or require follow-up correspondence.

First, include your full name exactly as it appears on your Mojo account. If your payment name differs from your account name, mention both to avoid confusion. Next, provide your email address associated with the account—this is typically the primary identifier Mojo uses in their systems.

Additionally, include your account username or user ID if you know it. While not always essential, this extra identifier helps customer service locate your account quickly. State clearly that you wish to cancel your subscription and specify whether you want immediate cancellation or cancellation at the end of your current billing period.

Most importantly, include the date you're writing the letter and request written confirmation of your cancellation. Ask Mojo to confirm the effective cancellation date and verify that no further charges will occur. This request for confirmation creates accountability and ensures you receive documentation of the completed cancellation.

The complete postal cancellation process

Now let's walk through the exact steps to cancel your Mojo subscription by post, anticipating common pitfalls and ensuring success.

Step one: prepare your letter

Begin by drafting your cancellation letter on a computer or writing it clearly by hand. The letter should be professional but straightforward—no need for elaborate explanations unless you want to provide feedback. Include all the information elements mentioned above: your name, email, account details, clear cancellation statement, and request for confirmation.

Keep in mind that while you don't need to explain why you're cancelling, briefly mentioning your reason can sometimes help if there are any questions later. However, avoid lengthy explanations that might obscure your main message—the cancellation request itself.

Step two: verify the correct address

This step is absolutely critical. You must send your cancellation letter to Mojo's official registered business address. Sending it to an incorrect address can invalidate your cancellation attempt and cause significant delays. Here is the verified address where you should send your cancellation letter:

• Mojo
• Video Show Limited
• 86-90 Paul Street
• London
• EC2A 4NE
• United Kingdom

Double-check this address before sending. Address errors are among the most frustrating and easily avoidable cancellation mistakes. If you have any uncertainty, you can verify company registration details through Companies House to confirm the registered office address.

Step three: send via Recorded Delivery

Never send your cancellation letter by standard post. Always use Royal Mail Recorded Delivery, which costs a few pounds but provides tracking and proof of delivery. This small investment protects you from claims that your letter never arrived.

First, take your letter and envelope to a Post Office counter. Tell the clerk you need Recorded Delivery service. They'll provide a tracking number and receipt showing when you posted the letter. Keep this receipt in a safe place—it's your proof that you submitted the cancellation request on that specific date.

Next, you can track your letter's progress using the tracking number on the Royal Mail website. This allows you to see exactly when Mojo receives your cancellation request. Make a note of the delivery date for your records.

Step four: document everything

Create a simple file with copies of your cancellation letter, your Recorded Delivery receipt, tracking information showing delivery confirmation, and any subsequent correspondence from Mojo. This documentation package becomes your evidence if any billing disputes arise later.

Additionally, take a photograph of your letter before posting it. While the copy you keep is usually sufficient, a photo provides extra backup and can be easily stored digitally or shared if needed.

Using services like Postclic

While you can certainly handle postal cancellation entirely yourself, services like Postclic offer a streamlined alternative that saves time and ensures professional formatting. Postclic specialises in sending tracked letters on your behalf, which can be particularly valuable if you're busy, uncomfortable with formal letter writing, or want to ensure everything is done correctly the first time.

The main advantage of using Postclic is convenience. Instead of drafting a letter, printing it, finding an envelope, and visiting the Post Office, you can complete the entire process digitally. Postclic formats your cancellation professionally, prints it, and sends it via tracked delivery, providing you with digital proof of posting and delivery.

Additionally, Postclic maintains records of your correspondence, so you don't need to worry about losing receipts or tracking numbers. Everything is stored in your account for future reference. This digital trail can be especially helpful if you need to reference your cancellation months later when checking bank statements or resolving any lingering issues.

Keep in mind that while services like Postclic charge a small fee, many users find the time savings and peace of mind worth the cost. It's particularly useful if you're cancelling multiple subscriptions simultaneously or if you're not confident in your letter-writing abilities.

Timeline and what to expect

Understanding the typical timeline helps you know what to expect and when to follow up if things don't progress as they should.

First, Royal Mail Recorded Delivery typically takes 1-2 working days to deliver within the UK. You can track this precisely using your tracking number. Once delivered, Mojo should process your cancellation within their standard business timeframe—usually 5-10 working days for postal correspondence.

Next, you should receive confirmation from Mojo acknowledging your cancellation request. This might come via email to your registered account address. The confirmation should state your cancellation effective date and confirm no further charges will occur. If you don't receive confirmation within two weeks of your letter's delivery, follow up with another letter or consider escalating the matter.

Most importantly, monitor your bank account or payment method around your next scheduled billing date. Even with a confirmed cancellation, occasionally charges slip through due to processing delays or errors. If you're charged after cancelling, you have strong grounds to request a refund, especially with your Recorded Delivery proof.

Tips from former members

Having guided thousands of people through Mojo cancellations, I've gathered invaluable insights from those who've successfully navigated the process. These practical tips help you avoid common pitfalls and ensure smooth cancellation.

Timing your cancellation perfectly

The single most important tip from experienced members is to cancel well before your renewal date. Don't wait until the last minute, even though it's tempting to squeeze every last day of value from your subscription. Give yourself at least one week's buffer before your renewal date to account for postal delivery time, processing delays, and any unexpected issues.

Additionally, check whether your subscription is monthly or annual. Annual subscribers who cancel after their renewal date face a particularly expensive mistake—being locked in for another full year. Set calendar reminders at least two weeks before your annual renewal date to ensure you don't miss this critical window.

Keep in mind that if you're within the 14-day cooling-off period, act immediately. Every day you wait reduces your chance of getting a refund. Former members consistently report that exercising cooling-off rights quickly yields the best results.

Keeping comprehensive records

Former members universally emphasise the importance of documentation. Create a dedicated folder—physical or digital—for your Mojo cancellation. Include your cancellation letter copy, Recorded Delivery receipt, tracking information, delivery confirmation, any email correspondence, and notes about phone calls if you make any.

Most importantly, take screenshots of your subscription details before cancelling. Capture your current plan, renewal date, payment amount, and account information. These screenshots prove your subscription status if disputes arise about what you were paying or when your subscription should have ended.

Additionally, keep records for at least 12 months after cancellation. Even after successful cancellation, occasional billing errors occur months later. Having immediate access to your cancellation proof resolves these issues quickly without having to reconstruct your paper trail.

Following up appropriately

Don't assume silence means success. Former members recommend proactive follow-up to confirm your cancellation processed correctly. After your letter is delivered, wait one week and then check your email for confirmation. If you haven't received anything, send a polite follow-up letter referencing your original cancellation request and including your Recorded Delivery tracking number as proof of the first letter.

Next, verify the cancellation took effect by checking your bank statements after your scheduled renewal date. If no charge appears, your cancellation succeeded. If a charge does occur despite your cancellation, contact your bank immediately to dispute the transaction while simultaneously sending another letter to Mojo requesting a refund and providing your cancellation proof.

Dealing with retention attempts

Some former members report receiving retention offers after submitting cancellation requests—discounted rates, free months, or upgraded features designed to keep you subscribed. These offers can be tempting, but approach them cautiously.

First, consider whether the offer genuinely addresses why you're cancelling. If you're leaving because you don't use the service enough, a discount doesn't solve that problem. You'll still be paying for something you don't use, just at a lower price. Only accept retention offers if they truly make the service worthwhile for your specific needs.

Additionally, understand that accepting a retention offer typically starts a new subscription period with new terms. Make sure you understand exactly what you're agreeing to, including how long the promotional rate lasts and what happens afterwards. Get any retention offers in writing before accepting them.

Avoiding common mistakes

Former members consistently identify several mistakes that complicate cancellations. First, never assume deleting the app cancels your subscription. This is perhaps the most common and costly error. Removing the app from your phone has absolutely no effect on your subscription status—you'll continue being charged indefinitely until you properly cancel.

Next, don't rely solely on unsubscribing from marketing emails. While reducing email clutter is nice, unsubscribing from newsletters doesn't cancel your paid subscription. These are completely separate systems, and confusing them leads to unexpected charges.

Additionally, avoid cancelling through unauthorised third parties or websites claiming to cancel subscriptions for you, except for established services like Postclic that specialise in formal correspondence. Unofficial cancellation services may not actually submit proper requests, leaving you still subscribed and charged.

What to do if problems arise

Despite following all the correct steps, occasionally problems occur. Former members who've navigated disputes offer this advice for resolving issues.

First, if Mojo continues charging you after confirmed cancellation, immediately dispute the transaction with your bank or credit card company. Provide them with your Recorded Delivery proof and any correspondence. UK banks take unauthorised charges seriously, and your documentation gives them clear grounds to reverse the transaction.

Next, if Mojo claims they never received your cancellation letter despite Recorded Delivery confirmation, escalate the matter in writing. Send another letter via Recorded Delivery stating that Royal Mail tracking confirms delivery on a specific date, include the tracking number, and firmly request immediate cancellation and refund of any charges taken after your original cancellation date.

Most importantly, if standard channels fail, consider contacting your local Trading Standards office or Citizens Advice for guidance. These organisations can advise on your consumer rights and may intervene on your behalf if a company is not honouring legitimate cancellation requests. In extreme cases, you might pursue action through the small claims court, though this is rarely necessary for straightforward subscription cancellations.

Life after Mojo

Finally, former members offer perspective on life after cancelling. Many report they don't miss the service as much as they expected, confirming their cancellation decision was correct. Others found free alternatives or different tools that better suited their needs.

Keep in mind that if you later decide you want to return to Mojo, you can always resubscribe. Cancelling doesn't permanently ban you from the service. This knowledge can make the cancellation decision less stressful—you're not burning bridges, just ending a subscription that currently doesn't serve your needs.

Additionally, use the experience to evaluate your other subscriptions. Many former Mojo members report that cancelling one service prompted them to audit all their recurring charges, often discovering multiple subscriptions they'd forgotten about or no longer used. This financial review frequently saves significantly more money than just the Mojo subscription alone.

The cancellation process, while sometimes frustrating, ultimately empowers you to control your expenses and ensure you're only paying for services that genuinely benefit you. Approach it methodically, document everything, and don't hesitate to assert your consumer rights. With the right approach and proper postal cancellation procedures, you'll successfully terminate your Mojo subscription and move forward with confidence.