Ending your Motion membership made easy

About Motion

Motion is an intelligent productivity platform that combines calendar management, task scheduling, and project planning into a single automated workspace. This innovative service uses artificial intelligence to help professionals and teams organise their workload more efficiently by automatically scheduling tasks around meetings, deadlines, and personal preferences. The platform analyses your priorities, estimates how long tasks will take, and finds the optimal time slots in your calendar to complete them.

Motion operates primarily as a software-as-a-service (SaaS) platform, accessible through web browsers and desktop applications. The system integrates with popular calendar services such as Google Calendar and Outlook, allowing it to have a comprehensive view of your schedule. This means Motion can intelligently move tasks around when unexpected meetings arise or priorities change, ensuring you always have a realistic and achievable daily plan.

The service has gained popularity among busy professionals, entrepreneurs, and teams who struggle with traditional time management methods. Motion's artificial intelligence learns from your working patterns and preferences over time, becoming more accurate at predicting how long tasks will take and when you're most productive. This adaptive approach sets it apart from conventional calendar and task management tools that require constant manual adjustment.

As a subscription-based service, Motion requires users to commit to ongoing payments in exchange for access to its features. Whilst many users find significant value in the platform's automated scheduling capabilities, others may discover that the service doesn't align with their working style or that they're not utilising enough of its features to justify the cost. Understanding your rights when it comes to cancelling such subscriptions is essential for protecting your financial interests.

Subscription plans and pricing

Motion offers subscription plans designed for both individual users and teams, with pricing structured around monthly and annual payment options. The platform positions itself as a premium productivity solution, which is reflected in its pricing structure compared to basic calendar or task management alternatives.

Individual subscription options

For individual users, Motion typically offers a monthly subscription priced at approximately £25-30 per month when billed monthly. This gives access to all core features including the AI-powered task scheduling, calendar integration, project management tools, and mobile applications. The monthly option provides flexibility for those who want to try the service without a long-term commitment, though it comes at a higher per-month cost.

Annual subscriptions for individuals usually offer a significant discount, bringing the effective monthly cost down to around £15-20 per month when paid upfront for the entire year. This represents savings of approximately 30-40% compared to paying monthly. However, the annual option requires a larger upfront payment and typically involves a longer commitment period, which makes understanding cancellation terms particularly important.

Team and business plans

Motion also provides team subscriptions with per-user pricing that generally decreases as team size increases. Small teams might pay around £20-25 per user per month, whilst larger organisations can negotiate custom pricing. Team plans include additional collaboration features, shared project views, and administrative controls that aren't available in individual subscriptions.

These prices can vary based on promotional offers, currency fluctuations, and changes to Motion's pricing structure. Therefore, it's advisable to check the current pricing on Motion's website before making any decisions about your subscription. Understanding what you're paying and what you're entitled to receive is fundamental to making informed choices about continuing or cancelling your service.

Cancellation terms and conditions

Understanding the cancellation terms for your Motion subscription is crucial for protecting your consumer rights and avoiding unexpected charges. As a UK consumer, you benefit from specific legal protections that govern how subscription services can operate and what rights you have to cancel.

Notice periods and billing cycles

Motion typically requires notice before the next billing cycle to avoid charges for the following period. For monthly subscriptions, this usually means you must cancel before your monthly renewal date to prevent being charged for another month. Annual subscriptions present different considerations, as cancelling mid-term may not result in a refund for the unused portion of your subscription, depending on the specific terms you agreed to when signing up.

The standard practice for most SaaS platforms, including Motion, is that your access continues until the end of your current paid period, even after you've submitted cancellation notice. This means if you cancel halfway through a monthly billing cycle, you should retain access for the remaining two weeks. However, you won't be charged again when that period ends, provided you've given proper notice.

Your rights under UK consumer law

Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, UK consumers have specific protections when purchasing digital services. These regulations give you the right to cancel within 14 days of signing up for a new subscription, known as the "cooling-off period." During this time, you're entitled to a full refund, though you may need to pay for any service you've actually used during that period if you've waived your right to the full cooling-off period by starting to use the service immediately.

After the initial 14-day period, your cancellation rights depend on the terms and conditions you agreed to when subscribing. However, UK law requires these terms to be fair and transparent. Any terms that are considered unfair or that weren't clearly communicated when you signed up may not be enforceable. This means if Motion hasn't made its cancellation policy clear and accessible, you may have stronger grounds for cancellation than the written terms suggest.

Refund policies and partial refunds

Refund policies vary depending on your subscription type and how long you've been a customer. Monthly subscriptions rarely offer refunds for partial months, as the service is provided on a month-by-month basis. Annual subscriptions may have different refund policies, with some companies offering prorated refunds for unused months, whilst others maintain a no-refund policy after the initial cooling-off period.

If you believe you're entitled to a refund that Motion is refusing to provide, you have options. You can escalate your complaint through their customer service channels, and if that doesn't resolve the matter, you can seek assistance from consumer protection organisations or consider alternative dispute resolution services. Documenting all your communications in writing becomes particularly valuable in these situations.

Common reasons people cancel Motion

Understanding why others cancel can help you evaluate your own situation. Many users find that Motion's automated scheduling doesn't align with their working style, particularly those who prefer more manual control over their calendars. The premium pricing is another significant factor, especially for individuals who realise they're not using enough of the advanced features to justify the monthly cost.

Some users discover that Motion's AI-powered task management creates more complexity than it solves, particularly if they work in environments with frequently changing priorities or highly collaborative settings where constant schedule adjustments are necessary. Others simply find alternative solutions that better meet their specific needs at a lower price point. Whatever your reason for cancelling, you have the right to discontinue a service that isn't meeting your expectations or providing value for money.

How to cancel Motion by post

Cancelling your Motion subscription by post provides the most reliable and legally robust method of ending your contract. Whilst many online services encourage digital cancellation methods, postal cancellation creates an undeniable paper trail that protects your consumer rights and provides clear evidence of when you submitted your cancellation request.

Why postal cancellation offers the best protection

Sending your cancellation by Recorded Delivery post provides several crucial advantages over other methods. First and foremost, you receive proof of postage and delivery, which creates an indisputable record of when Motion received your cancellation notice. This becomes particularly important if disputes arise about whether you cancelled in time to avoid additional charges or if the company claims they never received your cancellation request.

Online cancellation methods can be problematic for several reasons. Companies sometimes make online cancellation deliberately difficult to find or complete, hiding the option deep within account settings or requiring multiple confirmation steps. Technical issues can prevent online cancellations from processing properly, and you may not receive confirmation that your request was successful. Email cancellations can be ignored or lost, and proving that an email was received and read can be challenging without delivery receipts.

Postal cancellation also ensures your request is taken seriously. A formal letter arriving by Recorded Delivery signals that you're documenting the process carefully and understand your rights. This often results in more prompt and professional handling of your cancellation compared to informal methods. Additionally, having a physical copy of your cancellation letter and the postal receipt provides tangible evidence should you ever need to dispute charges with your bank or credit card company.

What to include in your cancellation letter

Your cancellation letter should be clear, concise, and include all necessary information to identify your account and process your request efficiently. Begin with your full name exactly as it appears on your Motion account, along with the email address associated with your subscription. Include your account number or customer reference number if you have one, as this helps Motion locate your account quickly.

Clearly state your intention to cancel the subscription and specify the effective date you want the cancellation to take effect. If you're cancelling within the 14-day cooling-off period, explicitly reference your right to cancel under the Consumer Contracts Regulations 2013 and request a full refund. For cancellations outside this period, request confirmation that no further payments will be taken after your current billing period ends.

Include the date you're writing the letter and request written confirmation of your cancellation, including confirmation that no further payments will be collected. Ask them to send this confirmation to your postal address, which you should include in your letter. This creates another layer of documentation and ensures you have official acknowledgment of your cancellation.

Keep your tone professional and factual throughout the letter. Whilst you may be frustrated with the service, maintaining a businesslike approach ensures your letter is taken seriously and processed efficiently. You're not required to provide detailed reasons for cancelling, though a brief explanation can be helpful for their records. However, don't let the absence of a specific reason delay you from sending your cancellation notice.

Sending your letter via Recorded Delivery

Once you've prepared your cancellation letter, send it via Royal Mail Recorded Delivery to ensure you have proof of postage and delivery. This service provides tracking and requires a signature upon delivery, creating an indisputable record that Motion received your cancellation request. The cost of Recorded Delivery is a small investment that provides significant protection for your consumer rights.

When you send your letter by Recorded Delivery, you'll receive a receipt with a unique tracking reference number. Keep this receipt in a safe place along with a copy of your cancellation letter. You can track your letter's progress online using the Royal Mail website, and you'll be able to see exactly when it was delivered and who signed for it. This information becomes crucial evidence if Motion later claims they didn't receive your cancellation or if they continue charging you after you've cancelled.

Services like Postclic can simplify this entire process by handling the letter creation, printing, and posting on your behalf. Postclic provides a digital platform where you can compose your cancellation letter, and they'll print it professionally, send it via tracked delivery, and provide you with digital proof of postage and delivery. This saves you the time of visiting a post office whilst still giving you all the legal protections of postal cancellation. The service maintains digital records of your correspondence, which can be particularly valuable if you need to reference your cancellation months or years later.

Motion's postal address for cancellations

When sending your cancellation letter, you'll need Motion's registered business address. Based on available company information, correspondence should be directed to their official business address. However, it's important to note that as Motion operates primarily as a digital service, confirming the most current postal address for cancellations is advisable before sending your letter.

If Motion's website provides a specific address for cancellation requests or contract terminations, use that address rather than a general business address. Check their terms and conditions, privacy policy, or contact information pages for the most appropriate postal address. If multiple addresses are listed, the registered office address or the address specifically designated for legal or contractual matters is typically the most appropriate choice.

Should you have difficulty locating a confirmed postal address for Motion, you can contact their customer service to request this information before sending your cancellation. They're required to provide you with a means to cancel your subscription, and if they operate in the UK or serve UK customers, they must have a contactable address. Document any response you receive regarding the correct address to send cancellations.

Timeline and what to expect

After posting your cancellation letter, you should typically receive confirmation within 5-10 working days. The Recorded Delivery service usually delivers within 1-2 working days, and Motion should then process your request and send confirmation. If you don't receive confirmation within two weeks of your letter being delivered, follow up with another letter referencing your original cancellation and including copies of your postal receipt.

Your access to Motion should continue until the end of your current billing period, even after they've confirmed your cancellation. This means if you cancel on the 10th of the month but your subscription renews on the 25th, you should retain full access until the 25th. No further charges should appear on your account after that date. Monitor your bank or credit card statements carefully for the next few months to ensure no additional charges are taken.

If Motion continues to charge you after you've cancelled and provided proof of cancellation, contact your bank or credit card provider immediately. Provide them with copies of your cancellation letter, postal receipt, and proof of delivery. Under UK payment protection regulations, you may be able to claim back unauthorised charges, particularly if you can demonstrate that you cancelled properly and gave adequate notice.

Customer reviews and tips

Understanding other customers' experiences with Motion and their cancellation process can help you navigate your own situation more effectively. Whilst individual experiences vary, common themes emerge that provide valuable insights into what you might expect.

Common experiences with Motion's service

Many users report that Motion's artificial intelligence scheduling works well initially but requires significant adjustment and fine-tuning to align with individual working styles. Some professionals find the automated task scheduling saves considerable time, particularly those with relatively predictable schedules and clear task priorities. However, others report frustration when the AI makes scheduling decisions that don't account for the nuances of their work or personal preferences.

The learning curve associated with Motion is frequently mentioned in user feedback. New users often spend several weeks adjusting settings, training the AI, and learning how to work effectively with the platform's automated features. Those who invest this time often become strong advocates for the service, whilst those who expect immediate productivity gains without significant setup may feel disappointed.

Price sensitivity is a recurring theme in customer feedback. Many users acknowledge Motion's capabilities but question whether the premium pricing is justified, particularly when compared to free or lower-cost alternatives. Individual subscribers especially may find the monthly cost difficult to justify if they're not consistently using the platform's more advanced features or if their work patterns don't benefit significantly from automated scheduling.

Experiences with the cancellation process

Customer experiences with cancelling Motion vary considerably. Some users report straightforward cancellation processes with prompt confirmation and no issues with final billing. These positive experiences typically involve users who cancelled through official channels with clear documentation and adequate notice before their renewal date.

However, other customers have encountered difficulties, particularly regarding refunds for annual subscriptions or disputes about when cancellation notice was received. These situations highlight the importance of maintaining clear documentation of your cancellation request and sending it through traceable methods like Recorded Delivery post. Users who kept detailed records of their cancellation correspondence generally resolved disputes more quickly than those who relied on informal cancellation methods.

Some customers report that Motion's customer service responsiveness varies, with some experiencing quick replies and helpful support whilst others faced delays or unhelpful responses. This inconsistency makes it even more important to use cancellation methods that don't depend on customer service cooperation, such as postal cancellation with proof of delivery.

Practical tips from experienced users

Based on collective customer experiences, several practical tips emerge for anyone considering cancelling their Motion subscription. First, review your subscription details carefully before cancelling to understand exactly what type of plan you have and when your next billing date occurs. This information determines your optimal cancellation timing and helps you avoid unnecessary charges.

Export any important data from your Motion account before cancelling, including task lists, project information, and any notes or schedules you want to retain. Whilst Motion may provide access until the end of your billing period, having your own copies ensures you don't lose valuable information if access ends unexpectedly or if you need to reference this data later.

Take screenshots of your account settings, subscription details, and any cancellation confirmations you receive. These images provide additional evidence of your account status and cancellation request. Store these screenshots along with your cancellation letter and postal receipts in a dedicated folder, either physical or digital, where you can easily find them if needed.

Set a reminder to check your bank or credit card statement after your cancellation should take effect. Verify that no charges appear from Motion after your final billing period. If you notice any unexpected charges, act immediately by contacting both Motion and your financial institution. The sooner you address unauthorised charges, the easier they typically are to resolve.

Consider whether you truly need to cancel immediately or whether finishing your current billing period makes more sense. If you've already paid for the month or year, you might as well use the service until that period ends. However, cancel before the renewal date to ensure you're not charged for another period. Setting a calendar reminder a week before your renewal date gives you time to send your cancellation letter and ensure it's delivered before you're charged again.

Alternative approaches if cancellation proves difficult

If you encounter resistance or difficulties cancelling your Motion subscription through normal channels, you have several options available. First, escalate your complaint within Motion's customer service structure, requesting to speak with a supervisor or manager who may have more authority to resolve your issue. Document these conversations carefully, noting dates, times, and the names of people you speak with.

Should internal escalation fail to resolve your cancellation, you can contact consumer protection organisations for assistance. Citizens Advice provides free guidance on consumer rights and can help you understand your options. For disputes involving continuing charges or refused refunds, you might consider using alternative dispute resolution services or, for larger amounts, the small claims court.

Your bank or credit card provider can also assist if Motion continues charging you after you've properly cancelled. Many financial institutions allow you to block specific merchants from taking payments from your account. Additionally, if you can demonstrate that charges are unauthorised because you cancelled the service, you may be able to claim these payments back through your bank's dispute resolution process, known as a chargeback for credit cards or the Direct Debit Guarantee for direct debits.

Remember that as a UK consumer, you have substantial legal protections against unfair contract terms and business practices. Companies cannot make it unreasonably difficult to cancel subscriptions, and they must honour properly submitted cancellation requests. Using postal cancellation with Recorded Delivery provides you with the strongest possible evidence that you've fulfilled your obligations, putting you in the best position to enforce your rights if disputes arise.