Ending your My Job Quote membership made easy

About My Job Quote

My Job Quote is a UK-based online platform that connects homeowners and property managers with local tradespeople and contractors. Operating since 2013, the service allows users to post details about their home improvement projects, repairs, or maintenance work, and receive multiple quotes from vetted professionals in their area. The platform covers a wide range of services, including plumbing, electrical work, building, decorating, landscaping, and numerous other trade categories.

The company, officially registered as JOBQUOTE.CO.UK LIMITED, is based in London and has built a substantial database of tradespeople across the United Kingdom. The service aims to simplify the process of finding reliable contractors by providing a centralised platform where customers can compare quotes, read reviews, and make informed decisions about which professional to hire for their project.

My Job Quote operates on a model where homeowners can post job requirements free of charge, whilst tradespeople typically pay for access to leads and the ability to quote on projects. This means that as a consumer, you generally won't face subscription charges unless you've signed up for a premium service or specific membership tier that the company may offer to frequent users or property professionals.

Understanding how the service works is essential before considering cancellation. The platform functions primarily as an intermediary, facilitating connections between customers and tradespeople. Therefore, your relationship with My Job Quote is distinct from any agreements you make with individual contractors you hire through the platform. This distinction matters significantly when it comes to cancellation rights and contractual obligations.

Subscription plans and pricing

My Job Quote's pricing structure primarily targets tradespeople rather than homeowners. As a consumer posting job requirements, you typically won't encounter subscription fees. However, the platform has evolved over time, and certain premium features or membership options may be available that could involve ongoing payments or commitments.

Consumer account options

For most homeowners, creating an account and posting job requirements on My Job Quote is free. You can receive quotes from multiple tradespeople without any upfront costs or subscription commitments. This free access model makes the platform attractive for one-off projects or occasional home improvement needs.

However, some users may encounter premium services or enhanced features that come with associated costs. These might include priority listing of your job, access to expedited quote services, or membership tiers that offer additional benefits such as extended warranties, dispute resolution services, or preferential rates from partner tradespeople.

Tradesperson subscriptions

Whilst this primarily affects contractors rather than consumers, understanding the tradesperson side helps explain the platform's business model. Tradespeople typically pay for lead access, with pricing structures that may include monthly subscriptions, pay-per-lead models, or tiered membership packages offering varying numbers of quotes per month.

Understanding what you're paying for

Before proceeding with cancellation, it's crucial to identify exactly what service or subscription you hold with My Job Quote. Review any confirmation emails, payment receipts, or account statements that show what you've signed up for. This information will be essential when drafting your cancellation request and understanding your rights under UK consumer protection law.

As a result, if you're uncertain about your subscription status, check your email correspondence with My Job Quote or review your bank statements for any recurring payments. This documentation will help you determine your notice period requirements and whether you're entitled to any refunds for unused services.

Cancellation terms and conditions

Understanding your cancellation rights with My Job Quote requires familiarity with both the company's specific terms and your broader protections under UK consumer law. These rights work together to ensure you're treated fairly when ending your relationship with the service.

UK consumer protection framework

The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 provide robust protections for UK consumers. These laws establish clear rights when you enter into contracts for services, including online platforms like My Job Quote. Under these regulations, you typically have a 14-day cooling-off period for services purchased online or at a distance, during which you can cancel without providing a reason.

This means that if you've recently signed up for a paid service with My Job Quote, you have the right to cancel within 14 days of entering the contract. This cooling-off period is a statutory right that companies cannot override in their terms and conditions. Therefore, even if My Job Quote's own cancellation policy appears more restrictive, your legal rights take precedence during this initial period.

Notice periods and contractual obligations

Beyond the initial cooling-off period, your cancellation rights depend on the specific terms you agreed to when signing up for the service. Many subscription services require advance notice before cancellation, commonly ranging from 30 to 90 days. This notice period allows the company to process your request and cease billing accordingly.

My Job Quote's terms and conditions should specify the required notice period for cancellation. In practice, this means you need to submit your cancellation request well before you want the service to end. For example, if the terms require 30 days' notice and you want to stop using the service by the end of March, you should send your cancellation letter by the end of February.

Refund policies and pro-rata calculations

Whether you're entitled to a refund upon cancellation depends on several factors, including how much of the service period you've used, what the terms and conditions state, and whether the company has fulfilled its contractual obligations. Under UK consumer law, if a service provider has materially breached their contract or failed to provide the service as described, you may be entitled to a full or partial refund regardless of their stated refund policy.

Some companies offer pro-rata refunds for unused portions of subscription periods, whilst others maintain strict no-refund policies. However, these policies must be fair under the Consumer Rights Act. If you believe a refund policy is unfair or has been applied incorrectly, you have the right to challenge this through consumer protection channels.

Common reasons for cancellation

Understanding why people cancel My Job Quote can help you frame your own cancellation request effectively. Common reasons include completing the project that prompted the initial signup, dissatisfaction with the quality or quantity of quotes received, finding a tradesperson through alternative means, concerns about data privacy or marketing communications, or simply no longer requiring the service.

In some cases, users report receiving excessive communications from tradespeople or feeling overwhelmed by the volume of contact after posting a job. Others may have encountered issues with the quality of tradespeople referred through the platform or experienced difficulties with the dispute resolution process. These concerns are valid reasons for wanting to end your relationship with the service.

How to cancel My Job Quote by post

Cancelling your My Job Quote subscription or account by post offers the most reliable and legally robust method for ending your relationship with the service. Whilst digital cancellation methods might seem more convenient, postal cancellation provides tangible proof of your request and establishes a clear paper trail that protects your consumer rights.

Why postal cancellation is recommended

Sending your cancellation request by post, particularly through Royal Mail's Tracked or Recorded Delivery services, creates indisputable evidence that you've submitted your cancellation within any required notice period. This proof becomes invaluable if disputes arise about when you cancelled or whether the company received your request. In practice, this means you can demonstrate exactly when you fulfilled your contractual obligation to provide notice.

Email cancellations can be overlooked, filtered into spam folders, or claimed to have never been received. Online account portals may malfunction or lack clear confirmation of your cancellation request. Telephone cancellations rely on the accuracy of the company's record-keeping and leave you vulnerable to disputes about what was said or agreed. Therefore, postal cancellation eliminates these uncertainties and provides peace of mind that your request has been properly documented.

Preparing your cancellation letter

Your cancellation letter should be clear, concise, and include all essential information that allows My Job Quote to identify your account and process your request efficiently. Start with your full name as it appears on your account, along with your account number or username if applicable. Include the email address associated with your account, as this is often the primary identifier used by online services.

State clearly and unambiguously that you wish to cancel your subscription or close your account with My Job Quote. Specify the date from which you want the cancellation to take effect, bearing in mind any notice period requirements in the terms and conditions. If you're exercising your 14-day cooling-off period, explicitly reference the Consumer Contracts Regulations 2013 and state that you're cancelling within the statutory timeframe.

Request written confirmation of your cancellation, including confirmation that no further payments will be taken from your account. If you believe you're entitled to a refund for unused services, state this clearly and provide your bank details or request that the refund be processed through the original payment method. As a result, your letter creates a comprehensive record of your cancellation request and expectations.

Essential information to include

Beyond the basic cancellation request, your letter should include specific details that strengthen your position and ensure smooth processing. Include your full postal address so the company can send confirmation of your cancellation. Provide your telephone number as an alternative contact method, though be aware this may result in retention calls.

If your cancellation relates to specific problems with the service, briefly mention these concerns without turning your letter into a lengthy complaint. This documentation may prove useful if you later need to pursue a refund or dispute charges. However, keep your primary message focused on the cancellation itself rather than getting sidetracked by grievances.

Date your letter and keep a copy for your records. This date establishes when you submitted your cancellation notice, which is crucial for calculating notice periods and determining when your subscription should end. In practice, the postmark date on your Recorded Delivery receipt serves as proof of when you sent the letter, protecting you even if postal delays occur.

The correct postal address

Sending your cancellation letter to the correct address is absolutely critical for ensuring your request is received and processed. For My Job Quote cancellations, send your letter to the company's registered office address:

• JOBQUOTE.CO.UK LIMITED, Suite 1, 7th Floor, 50 Broadway, London, SW1H 0DB

This is the official registered address for the company and ensures your correspondence reaches the appropriate department for processing cancellations and account closures. Always use this complete address exactly as shown, including all elements from the suite number through to the postcode.

Sending your letter securely

Use Royal Mail's Tracked or Recorded Delivery service when sending your cancellation letter. These services cost a few pounds but provide invaluable proof of postage and delivery. You'll receive a receipt showing when you posted the letter and can track its progress online. Once delivered, you'll have confirmation that My Job Quote received your cancellation request.

This proof of delivery protects you if the company later claims they never received your cancellation or if they continue charging you after the notice period expires. In disputes, your Recorded Delivery receipt serves as compelling evidence that you fulfilled your obligation to provide proper notice. Therefore, the small additional cost represents excellent value for the protection it provides.

Using Postclic for streamlined cancellation

For those who want to simplify the postal cancellation process whilst maintaining all the legal protections of traditional post, Postclic offers a modern solution. This service allows you to create, send, and track cancellation letters digitally, with Postclic handling the printing, enveloping, and posting on your behalf through Royal Mail's Tracked service.

The advantage of using Postclic lies in its convenience and comprehensive tracking. You can compose your letter online, ensuring all necessary information is included and properly formatted. Postclic then handles the physical mailing process, providing you with digital proof of postage and delivery tracking. This means you get the legal robustness of postal cancellation without the hassle of printing, enveloping, and visiting a post office.

Additionally, Postclic maintains a digital archive of your correspondence, making it easy to retrieve your cancellation letter if needed for future reference or dispute resolution. This combination of convenience and legal protection makes the service particularly valuable for important correspondence like subscription cancellations.

Following up on your cancellation

After sending your cancellation letter, monitor your email for confirmation from My Job Quote. Most companies send acknowledgement within a few days of receiving cancellation requests. If you haven't received confirmation within one week of the tracked delivery date, consider sending a follow-up letter referencing your original cancellation request and including a copy of your Recorded Delivery receipt.

Check your bank statements to ensure no further payments are taken after your cancellation should take effect. If unauthorised charges appear, contact your bank immediately to dispute them and provide copies of your cancellation correspondence as evidence. Your bank can help you recover these payments and may block future charges from the company.

Customer reviews and tips

Understanding other customers' experiences with My Job Quote and their cancellation processes provides valuable insights that can help you navigate your own situation more effectively. Consumer feedback reveals common patterns, potential pitfalls, and strategies that have worked for others seeking to end their relationship with the service.

Common customer experiences

Reviews of My Job Quote present a mixed picture, with experiences varying significantly depending on the type of project, location, and specific tradespeople involved. Many users report positive experiences when the platform successfully connects them with reliable, fairly-priced contractors who complete work to a high standard. These satisfied customers often praise the convenience of receiving multiple quotes without having to research and contact tradespeople individually.

However, other users express frustration with aspects of the service. Some report receiving an overwhelming number of calls and messages from tradespeople immediately after posting a job, which can feel intrusive and stressful. Others mention receiving quotes that vary wildly in price, making it difficult to determine fair market rates for their projects. In practice, these experiences highlight the importance of understanding what to expect when using the platform.

Cancellation experiences and challenges

When it comes to cancelling accounts or subscriptions, customer experiences vary. Some users report straightforward cancellation processes with prompt confirmation and no further issues. Others describe difficulties getting responses to cancellation requests or continuing to receive marketing communications after supposedly closing their accounts.

A recurring theme in customer feedback involves confusion about what exactly is being cancelled. Some users believe they're cancelling a subscription when they're actually just removing a job posting or pausing notifications. This confusion underscores the importance of being explicit in your cancellation letter about what you want to end—whether it's a paid subscription, account closure, or removal from marketing lists.

Practical tips from consumer experience

Based on collective customer experiences, several practical tips emerge for those seeking to cancel My Job Quote services. First, be absolutely clear in your cancellation request about what you're cancelling and what outcome you expect. Don't assume the company will interpret vague language in your favour; instead, use precise terms like \