Ending your Night Sky membership made easy

About Night Sky

Night Sky is a premium stargazing and astronomy application developed by iCandi Apps Limited, designed to help users explore and identify celestial objects in the night sky. Available on iOS, Android, and Apple Watch, this sophisticated app uses your device's camera, GPS, and compass to provide real-time identification of stars, planets, constellations, and satellites overhead. Simply point your device at the sky, and Night Sky overlays detailed information about what you're viewing.

The app has gained considerable popularity among astronomy enthusiasts, educators, and casual stargazers across the UK. It features augmented reality capabilities, allowing users to see constellation lines and celestial object labels superimposed on their live camera view. Night Sky also includes detailed information about upcoming astronomical events, meteor showers, planetary alignments, and International Space Station flyovers visible from your location.

Most importantly, whilst the basic version offers limited functionality, the full experience requires a paid subscription called Night Sky Plus or Night Sky Premium. This subscription model means users need to understand the cancellation process thoroughly, particularly when circumstances change or the service no longer meets their needs. Keep in mind that many UK subscribers prefer postal cancellation for its reliability and paper trail, especially after encountering difficulties with digital cancellation methods or auto-renewal issues.

Plans, features and pricing

Night Sky operates on a freemium model with several subscription tiers. The basic app is free to download but comes with restricted features and advertisements. To unlock the full astronomy experience, users typically subscribe to Night Sky Plus or Night Sky Premium.

The premium subscription unlocks several valuable features that serious astronomy enthusiasts appreciate. These include access to the complete database of over 120,000 stars and deep-sky objects, detailed information about planets and their moons, real-time satellite tracking including the ISS, personalised notifications for astronomical events visible from your location, and the ability to use the app's advanced AR mode without limitations.

Additionally, Premium subscribers gain access to Night Sky's Sky Tours feature, which provides guided audio tours of constellations and celestial phenomena. The app also offers a powerful search function, allowing users to locate any celestial object and view its current position, rise and set times, and orbital information.

Common reasons subscribers cancel

From processing numerous Night Sky cancellations, several patterns emerge. Many users initially subscribe with enthusiasm during summer months or after receiving the app as a gift, only to find they rarely use it during cloudy UK winters. The British weather presents a genuine challenge for stargazing apps, with extended periods of overcast skies making the subscription feel wasteful.

Others discover that the free version adequately meets their casual stargazing needs, or they've purchased competing apps like Star Walk, SkySafari, or Stellarium Mobile. Some subscribers report that after learning the major constellations and planets, they no longer require the app's guidance. Financial considerations also play a role, particularly when users review their recurring subscriptions and identify services they can eliminate.

Technical issues occasionally drive cancellations, including GPS accuracy problems, battery drain concerns, or compatibility issues with older devices. Most importantly, some users simply achieve their educational goals with the app and feel ready to move on, having developed sufficient astronomical knowledge to enjoy stargazing independently.

Terms of service and cancellation policy

Understanding Night Sky's cancellation policy requires careful attention, as the terms vary depending on where you purchased your subscription. Most UK users subscribe through either the Apple App Store or Google Play Store, which means the cancellation technically falls under those platforms' policies rather than directly with iCandi Apps.

Notice periods and billing cycles

For subscriptions purchased through app stores, cancellations must be submitted before the next billing cycle begins to avoid being charged for an additional period. If you have a monthly subscription that renews on the 15th of each month, you need to cancel before that date. Keep in mind that cancelling doesn't immediately revoke access—you typically retain premium features until the end of your paid period.

Annual subscriptions operate similarly but with a longer notice window. If you cancel three months into an annual subscription, you'll continue enjoying premium features for the remaining nine months you've already paid for. No refunds are typically provided for unused portions of subscription periods, which makes timing your cancellation strategically important.

UK consumer rights

Under UK consumer protection laws, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have certain protections when purchasing digital services. If you subscribed directly through a company's website (rather than an app store), you generally have a 14-day cooling-off period during which you can cancel for a full refund.

However, this right may be waived if you've actively used the digital content during that period. Additionally, if the service doesn't match its description or develops a fault, you may have grounds for cancellation and refund regardless of how long you've been subscribed. Most importantly, companies cannot make cancellation unreasonably difficult—a principle that supports using postal cancellation when digital methods prove problematic.

Auto-renewal concerns

Auto-renewal represents the most common complaint I encounter with app subscriptions. Many users forget about their Night Sky subscription until they notice unexpected charges months or even years later. The app stores' subscription management interfaces can be confusing, and users sometimes struggle to locate their active subscriptions or successfully cancel them.

This is precisely why postal cancellation provides such valuable peace of mind. A properly sent recorded delivery letter creates an indisputable paper trail showing you've formally requested cancellation, protecting you if disputes arise about whether cancellation was properly processed.

Cancelling by post—the complete guide

Postal cancellation might seem old-fashioned, but it remains the most reliable method for ensuring your cancellation request is documented, received, and legally binding. First, let me explain why this method deserves serious consideration, even for a digital service.

Why postal cancellation works best

Digital cancellation methods occasionally fail due to technical glitches, user interface confusion, or unclear confirmation processes. I've processed cases where subscribers believed they'd cancelled through an app store, only to continue being charged because they'd actually just disabled notifications or removed the app without cancelling the subscription.

Postal cancellation eliminates this ambiguity. When you send a cancellation letter via Royal Mail Recorded Delivery, you receive proof of postage and confirmation when the letter reaches its destination. This documentation proves invaluable if you need to dispute charges or demonstrate you cancelled within required notice periods.

Additionally, some users find that companies respond more seriously to formal postal correspondence. A physical letter demonstrates commitment to cancelling and creates a formal business record that companies must acknowledge and process appropriately.

Determining the correct postal address

For Night Sky subscriptions, the appropriate recipient depends on how you purchased your subscription. If you subscribed through the Apple App Store or Google Play Store, your cancellation should technically go through those platforms. However, if you subscribed directly through iCandi Apps or wish to create a formal cancellation record with the app developer, you'll need their registered business address.

Based on current company records, iCandi Apps Limited is registered in the UK. Keep in mind that for app store subscriptions, you may need to cancel through the platform whilst also sending formal notice to the developer for your records.

Most importantly, always verify the current address before sending your letter, as companies occasionally relocate or update their registered offices. You can check the most current address through Companies House if you're contacting a UK-registered business.

Preparing your cancellation letter

Your cancellation letter should be clear, concise, and contain all necessary information to identify your account and process your request. First, include your full name exactly as it appears on your subscription account. Next, provide your email address associated with the Night Sky account, as this serves as the primary identifier for digital subscriptions.

Include your account number or subscription ID if you can locate it. For app store subscriptions, this might be found in your purchase history or subscription management settings. Additionally, specify your device type and the platform through which you subscribed (iOS App Store, Google Play Store, or direct purchase).

State clearly and unambiguously that you wish to cancel your Night Sky subscription. Specify the subscription tier you're cancelling (Monthly, Annual, or Premium). Include the date you're sending the letter and request confirmation that your cancellation has been processed.

Keep your language professional and factual. There's no need to explain why you're cancelling unless you're seeking a refund due to service issues, in which case briefly describe the problem. Most importantly, request written confirmation of your cancellation and the date your subscription will end.

Sending via Recorded Delivery

Never send cancellation letters by standard post. The small additional cost of Recorded Delivery (currently around £3.35 for most letters) provides essential proof of postage and delivery. First, take your sealed, addressed envelope to any Post Office branch. Request Recorded Delivery service specifically—this is also called Recorded Signed For.

You'll receive a receipt with a unique tracking number. Keep this receipt safely, as it's your proof of postage. Next, you can track your letter's progress using the Royal Mail tracking system online. You'll receive confirmation once the letter has been delivered and signed for.

Additionally, consider photographing your letter's contents before sealing the envelope. This creates a visual record of exactly what you sent and when, which can prove helpful if disputes arise later.

Timeline and follow-up

Royal Mail Recorded Delivery typically achieves next-day delivery for UK addresses, though you should allow up to three working days during busy periods. Once delivered, companies should acknowledge receipt within a reasonable timeframe—typically 5-10 working days.

If you haven't received confirmation within two weeks of confirmed delivery, follow up with a second letter referencing your original correspondence and its delivery date. Include copies of your Recorded Delivery receipt and any tracking information.

Most importantly, monitor your bank statements or payment method carefully for the next two billing cycles. If you're charged after your cancellation should have taken effect, you have grounds to dispute the charge with your bank or card provider, using your postal records as evidence.

Using Postclic for cancellation letters

For those who want to streamline the postal cancellation process, services like Postclic offer a modern solution to traditional postal correspondence. Postclic allows you to create, send, and track formal letters entirely online, combining the legal weight of postal mail with digital convenience.

The service handles the printing, enveloping, and posting of your letter via Tracked delivery, providing digital proof of postage and delivery. This eliminates trips to the Post Office whilst maintaining the formal paper trail that makes postal cancellation so reliable. Additionally, Postclic stores copies of your correspondence, creating an easily accessible archive if you need to reference your cancellation later.

For subscription cancellations specifically, Postclic's professional formatting ensures your letter looks official and contains all necessary elements. The tracking features provide peace of mind, showing exactly when your cancellation letter was delivered and by whom it was signed for.

Tips from former members

Having processed thousands of subscription cancellations, I've gathered valuable insights from Night Sky users who've successfully navigated the cancellation process. These practical tips can help you avoid common pitfalls and ensure smooth cancellation.

Timing your cancellation strategically

First and most importantly, don't wait until the last minute before your renewal date. Aim to cancel at least one week before your next billing cycle, giving ample time for processing. I've seen too many cases where users cancelled just days before renewal, then disputed whether the cancellation was processed in time.

For annual subscriptions, set a calendar reminder three months before renewal. This gives you time to decide whether to continue, and if you choose to cancel, plenty of buffer for processing. Keep in mind that you'll retain access until your paid period ends, so cancelling early doesn't forfeit any service you've already purchased.

Document everything meticulously

Create a dedicated folder—physical or digital—for all cancellation-related documents. Include copies of your cancellation letter, Recorded Delivery receipts, tracking confirmations, any response from the company, and screenshots of your subscription status before and after cancelling.

Additionally, take screenshots of your app store subscription page showing the cancellation. Even if you're primarily using postal cancellation, having app store cancellation as backup protection provides extra security. This redundant approach might seem excessive, but it prevents the frustration of unexpected charges months later.

Check for multiple subscriptions

Some users accidentally maintain multiple Night Sky subscriptions across different devices or platforms. Before cancelling, verify whether you have subscriptions through both iOS and Android, or whether family members have separate subscriptions on shared payment methods.

Review your complete app store purchase history and bank statements for the past year. Look for any Night Sky charges to ensure you're cancelling all active subscriptions. I've encountered situations where users cancelled one subscription but continued being charged for another they'd forgotten about.

Consider downgrading before cancelling

If cost is your primary cancellation reason but you still occasionally use Night Sky, consider whether the free version meets your needs. You can cancel your premium subscription and revert to the basic app without losing the application entirely.

Alternatively, if you're on monthly billing, switching to annual billing before cancelling might seem counterintuitive, but it can provide better value if you know you'll use the service for several more months. Calculate whether paying for a full year upfront costs less than the remaining months you'd pay monthly.

Understand refund limitations

Most importantly, recognise that subscription services rarely provide refunds for unused portions of billing periods. If you cancel halfway through a month, you typically won't receive a refund for the remaining two weeks. This is standard practice across app subscriptions and isn't specific to Night Sky.

However, if you were charged due to a technical error, failed cancellation processing, or unauthorised auto-renewal after you'd already cancelled, you have strong grounds for a refund. Your postal cancellation records become crucial evidence in these situations. Contact your payment provider if the company refuses a legitimate refund request.

Prepare for retention offers

Some subscription services respond to cancellation requests with retention offers—discounted rates, free months, or enhanced features. Night Sky's approach varies, but be prepared to receive such offers and decide in advance whether any incentive would change your cancellation decision.

If you're genuinely finished with the service, politely decline these offers and reaffirm your cancellation request. Don't let retention tactics pressure you into continuing a subscription you no longer want or need.

Learn from the experience

Finally, use this cancellation experience to improve your subscription management practices going forward. Consider maintaining a spreadsheet of all active subscriptions, their renewal dates, and costs. Set calendar reminders to review each subscription before renewal, asking whether you're still getting value from the service.

Many former Night Sky members report that the cancellation process taught them to be more selective about subscription services generally. They now trial free versions more thoroughly before subscribing, read cancellation policies before purchasing, and maintain better records of their digital subscriptions.

Additionally, consider whether annual subscriptions or lifetime purchases better suit your usage patterns. For services you're confident you'll use long-term, annual billing typically offers better value and reduces the frequency of renewal decisions. For services you're uncertain about, monthly subscriptions provide more flexibility despite higher per-month costs.

The postal cancellation method, whilst requiring slightly more effort than clicking a button, provides unmatched peace of mind and legal protection. The small investment of time and postage cost pays dividends in preventing billing disputes and ensuring your cancellation is definitively processed. Keep your cancellation records for at least 12 months after your subscription ends, as this protects you if unexpected charges appear or if you need to demonstrate cancellation history for any reason.