Ending your Nu Date membership made easy

About Nu Date

Nu Date is a UK-based dating service that operates through a membership model, connecting singles across the country through various communication channels. Unlike modern swipe-based dating apps, Nu Date follows a more traditional approach to matchmaking, offering personalised introductions and member profiles. The service has been operating in the UK market for several years, primarily targeting adults seeking serious relationships rather than casual dating.

What sets Nu Date apart from typical online dating platforms is its offline component. Members receive physical correspondence and profile information through the post, alongside any digital access they may have. This hybrid approach appeals to those who prefer a more considered, less immediate style of dating. However, this traditional model also means that cancellation procedures differ significantly from the instant account deletion you might expect from purely digital services.

The service requires members to commit to minimum contract periods, and understanding these obligations before signing up is crucial. Many members find themselves wanting to cancel for various reasons: they've met someone, the service didn't meet expectations, financial circumstances changed, or they simply prefer different dating methods. Whatever your reason, knowing the proper cancellation process will save you considerable hassle and potential unwanted charges.

Most importantly, Nu Date operates under UK consumer law, which provides specific protections for subscription services. These regulations govern how companies must handle cancellations, refunds, and ongoing charges. As someone who's processed thousands of these terminations, I can tell you that following the correct postal cancellation procedure is absolutely essential for protecting your rights and ensuring a clean break from the service.

Plans, features and pricing

Nu Date structures its membership around fixed-term contracts rather than rolling monthly subscriptions. This is a critical distinction that catches many members off guard. When you sign up, you're typically committing to a minimum period, and the cancellation rules differ depending on where you are in that contract cycle.

Membership tiers and costs

The service offers several membership levels, each with different features and price points. Based on current information, here's what you need to know about Nu Date's structure:

Keep in mind that these prices often vary based on promotional offers and when you signed up. Your actual contract terms will be detailed in the paperwork you received when joining. Dig out those documents now if you're planning to cancel, as you'll need to reference specific details from your agreement.

What's included in membership

Nu Date members typically receive a combination of services. You'll get access to member profiles, either through postal mailings or online portals, depending on your membership level. The service provides introductions to potentially compatible matches based on criteria you've specified. Some packages include photography services or profile writing assistance.

Additionally, members often receive regular updates about new members who match their preferences. The frequency and method of these communications vary by membership tier. Higher-tier members might receive dedicated support from relationship advisors or matchmakers who manually review potential matches.

One aspect that frequently causes confusion: even if you stop actively using the service, your membership remains active until properly cancelled. Simply not logging in or ignoring postal communications doesn't terminate your contract. This is why so many people contact me surprised by continued charges months after they thought they'd stopped using Nu Date.

Terms of service and cancellation policy

Understanding Nu Date's cancellation policy is absolutely essential before you begin the termination process. The company's terms of service govern how and when you can exit your membership, and getting this wrong can result in unexpected charges or contract extensions.

Cooling-off period and initial cancellation rights

Under UK Consumer Contracts Regulations, you have 14 days from signing up to cancel your Nu Date membership for any reason and receive a full refund. This cooling-off period is your legal right, and the company must honour it. However, here's where people make their first mistake: this 14-day window starts from when you signed the contract, not when you first used the service or received your first introduction.

If you're within this cooling-off period, your cancellation letter should explicitly state that you're exercising your right to cancel under the Consumer Contracts Regulations 2013. This legal reference makes your position crystal clear and helps ensure a smoother refund process. Most importantly, send this notification immediately via Recorded Delivery to create an indisputable paper trail.

Cancelling after the cooling-off period

Once the 14-day cooling-off period expires, you're bound by the specific terms in your Nu Date contract. This is where things become more complex. Traditional dating services like Nu Date typically require you to complete your minimum contract period before cancelling without penalty. However, you can usually provide notice to prevent automatic renewal.

The standard notice period for Nu Date is typically 30 days before your contract end date. This means if your 12-month membership ends on 15th March, you need to send your cancellation letter by 13th February at the latest. Miss this window, and your contract may automatically renew for another term, locking you in for additional months.

Legal requirements for cancellation

UK law requires that cancelling a service should be no more difficult than signing up for it. Despite this, many subscription services make cancellation unnecessarily complicated. This is precisely why postal cancellation with proof of delivery is so valuable—it creates legal evidence that you've fulfilled your obligation to notify the company.

Your cancellation notice must include specific information to be valid: your full name as it appears on the account, your membership number or account reference, your contact details, and a clear statement that you wish to cancel your membership. Additionally, specify the effective cancellation date you're requesting, and reference your contract end date if applicable.

Cancelling by post - the complete guide

Postal cancellation is the most reliable method for terminating your Nu Date membership, and I always recommend it over phone or email. Here's why: a letter sent via Recorded Delivery creates legal proof that you've given notice, with a specific date and time stamp. If any dispute arises about whether you cancelled or when you cancelled, you have indisputable evidence.

Phone cancellations can be "forgotten" or disputed. Email cancellations might be claimed as never received or caught in spam filters. But a signed-for recorded delivery letter? That's legally bulletproof. After processing thousands of cancellations, I've seen countless cases where members thought they'd cancelled by phone, only to face continued charges because the company had no record of the call.

Preparing your cancellation letter

First, gather all your membership documentation. You'll need your membership number, the date you joined, and details of your current contract. Your cancellation letter should be clear, professional, and include all necessary information. Start with your full name and address at the top, followed by the date you're writing.

Next, address the letter to Nu Date's customer service department. In the opening paragraph, state clearly and unambiguously that you wish to cancel your membership. Include your membership number and the date you want the cancellation to take effect. If you're within the cooling-off period, explicitly reference the Consumer Contracts Regulations 2013.

Additionally, request written confirmation of your cancellation. Ask them to confirm the final date of your membership and confirm that no further payments will be taken. This request is reasonable and helps prevent future disputes. Keep your letter factual and unemotional—there's no need to explain why you're cancelling unless you're requesting an exception to standard terms.

The correct postal address for cancellation

This is absolutely critical: you must send your cancellation letter to Nu Date's official registered address. Sending it to the wrong location can delay processing or even invalidate your notice period. Based on current company records, send your cancellation to:

• Nu Date
• PO Box 4766
• Worthing
• BN11 9FG
• United Kingdom

Double-check this address against your membership documents, as companies occasionally update their correspondence addresses. If your paperwork shows a different address, use the one specified in your contract terms. Most importantly, always use Recorded Delivery or Special Delivery to send your cancellation letter.

Sending your letter with proof of delivery

Visit your local Post Office and send your letter via Recorded Delivery. This service costs around £3-4 and provides tracking and proof of delivery. When the letter is signed for at the other end, you'll be able to access this information online using your tracking number. Keep your proof of postage receipt safe—photograph it and store a digital copy.

Alternatively, you can use Special Delivery Guaranteed, which costs more but provides next-day delivery and higher compensation if lost. For time-sensitive cancellations where you're close to a renewal date, this extra investment can be worthwhile. The guaranteed delivery date gives you additional certainty about when your notice period begins.

Here's an insider tip: services like Postclic can handle this entire process for you digitally. You draft your letter online, they print it professionally, and send it via tracked postal service with full proof of delivery. You get digital copies of everything, tracking information, and confirmation when it's delivered. This approach combines the legal reliability of postal cancellation with modern convenience, and you don't need to visit the Post Office.

Timeline and what to expect

Once your letter is delivered, Nu Date should acknowledge your cancellation within 7-10 working days. If you don't receive confirmation within two weeks, follow up with another letter referencing your original cancellation and its delivery date. This is where having your Recorded Delivery proof becomes invaluable.

Keep in mind that your membership remains active during any required notice period. If you cancelled 30 days before your renewal date, you'll continue having access until that date, and one final payment may be taken if your billing cycle hasn't completed. This is normal and doesn't indicate a problem with your cancellation.

Most importantly, monitor your bank account or card statements after the cancellation date. If any charges appear after your membership should have ended, contact your bank immediately to dispute them. Provide your proof of cancellation and delivery confirmation as evidence. Banks take these disputes seriously when you have proper documentation.

Common mistakes to avoid

Don't assume that verbal communication counts as notice. Phone calls and casual emails don't provide sufficient proof. Always follow up any verbal cancellation with a formal letter sent via tracked post. I've seen too many cases where members thought a phone call was enough, only to discover months later that charges continued.

Additionally, don't wait until the last minute. If you're approaching a renewal date, send your cancellation letter at least 40 days before to account for postal delays and processing time. This buffer protects you against unexpected delays that could push you past your notice deadline.

Never throw away your proof of postage or delivery confirmation. Keep these documents for at least 12 months after your membership ends. If any dispute arises, even months later, this documentation is your protection. Store digital copies in multiple locations—email them to yourself, save them in cloud storage, and keep physical copies in a safe place.

Tips from former members

After helping thousands of people cancel their Nu Date memberships, certain patterns emerge. Former members who had smooth cancellation experiences share common approaches, while those who struggled often made similar mistakes. Learning from these real-world experiences can save you significant time, money, and frustration.

Why people typically cancel

Understanding common cancellation reasons helps you prepare your own exit strategy. Many members cancel because they've met someone—either through Nu Date itself or through other means. Others find that the service doesn't match their expectations, particularly if they anticipated more frequent introductions or better-quality matches than they received.

Financial considerations drive many cancellations. The ongoing cost of membership can become burdensome, especially during economic uncertainty or personal financial changes. Some members find they simply don't have time to engage with the service properly, making the monthly fee feel wasteful. Others discover they prefer different dating methods, such as app-based services or meeting people through hobbies and social activities.

Whatever your reason, you don't need to justify your decision to cancel. Your contract gives you the right to terminate at specified times, and exercising that right is entirely your prerogative. Don't let any sales retention tactics make you feel guilty or pressured to continue.

Documentation strategies that work

Successful cancellers are meticulous record-keepers. Before sending your cancellation letter, photograph or scan every page. Keep copies of your original membership agreement, all correspondence with Nu Date, and every piece of proof related to your cancellation. Create a dedicated folder—physical or digital—for all Nu Date documents.

Next, create a cancellation timeline document. Note when you sent your letter, when it was delivered, when you expect confirmation, and when your membership should end. Set calendar reminders for follow-up actions if you don't receive expected confirmations. This organised approach ensures nothing falls through the cracks.

Additionally, take screenshots of your online account status before and after cancellation if you have digital access. These timestamped images can prove what information was displayed to you and when. Former members who took these precautions found disputes resolved much faster when they could provide comprehensive documentation.

Dealing with retention attempts

Some members report receiving calls or letters after submitting cancellation notices, offering discounts or improved services to retain their membership. These retention attempts are standard business practice, but you're under no obligation to accept them. If you've decided to cancel, stay firm in your decision.

Keep in mind that accepting a retention offer might alter your cancellation timeline or create a new contract period. If you're genuinely interested in a retention offer, get all terms in writing before agreeing to anything. Ensure you understand how it affects your notice period and what your new cancellation rights will be.

Banking and payment considerations

Before your final payment date, don't cancel the payment method Nu Date uses for billing. Doing so might breach your contract and could complicate your cancellation. Instead, let the final payment process normally, then cancel or change your payment details after your membership officially ends. This approach avoids potential disputes about unpaid final amounts.

However, after your membership should have ended, stay vigilant about your bank statements. Set up transaction alerts so you're immediately notified of any charges from Nu Date. If unauthorised charges appear, contact your bank's fraud department within 24 hours. With your cancellation proof, they can reverse charges and block future payments.

The Postclic advantage

Many former members wish they'd known about services like Postclic when they started their cancellation process. Instead of worrying about posting letters, keeping receipts, and tracking deliveries manually, Postclic handles everything digitally. You compose your letter online, and they professionally format, print, and send it via tracked postal service.

The digital proof of delivery is automatically stored in your account, accessible whenever you need it. There's no risk of losing crucial receipts or forgetting tracking numbers. For people who've had previous bad experiences with subscription cancellations, this peace of mind is invaluable. The service costs roughly the same as Recorded Delivery when you factor in printing, envelopes, and your time visiting the Post Office.

After cancellation: moving forward

Once your Nu Date membership ends, take a moment to review what you've learned from the experience. If you're continuing your search for a partner, consider what worked and what didn't about this service. Many former members find that hybrid approaches work best—using multiple methods to meet people rather than relying on a single service.

Additionally, review your other subscriptions and memberships. Are there other services you're paying for but not using? Apply the same systematic cancellation approach to those. The organisational skills and documentation practices you've developed cancelling Nu Date transfer perfectly to managing all your subscriptions.

Most importantly, don't let a difficult cancellation process discourage you from trying new services in future. Now you know how to protect yourself: read terms carefully before signing, understand notice periods from day one, keep meticulous records, and always cancel via tracked post with proof of delivery. These practices make you a savvy consumer who can confidently manage any subscription service.

Your rights and further support

UK consumer law provides robust protections for subscription service members. The Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 establish clear rules about how companies must handle cancellations. If Nu Date fails to honour a properly submitted cancellation, you have multiple avenues for recourse.

When things go wrong

If Nu Date doesn't acknowledge your cancellation or continues charging you after your membership should have ended, escalate systematically. First, send a second letter via Recorded Delivery, referencing your original cancellation and its delivery date. State clearly that you expect immediate confirmation and cessation of charges. Give them seven working days to respond.

Next, if you still don't receive satisfaction, contact your bank to dispute any unauthorised charges. Provide your cancellation documentation and proof of delivery. Under the Direct Debit Guarantee and chargeback rules, your bank can recover payments taken after your membership should have ended. Banks take these matters seriously when you have proper documentation.

Regulatory support options

For persistent issues, contact Citizens Advice, which offers free guidance on consumer rights and can help you understand your options. Their advisors can review your documentation and suggest next steps. Additionally, you can report problematic business practices to Trading Standards through the Citizens Advice consumer service.

The Alternative Dispute Resolution (ADR) scheme provides another option for resolving disputes without going to court. Many subscription services are members of ADR schemes that offer free, impartial mediation. Check Nu Date's terms of service for information about which ADR scheme they participate in.

Remember that properly documenting your cancellation from the start makes all these processes significantly easier. The postal cancellation method with proof of delivery gives you the evidence needed to pursue any of these remedies effectively. This is why I consistently recommend it over all other cancellation methods—it protects your rights and provides the foundation for resolving any disputes that might arise.