Ending your Plouise membership made easy

About Plouise

Plouise is a UK-based beauty brand that has established itself as a prominent name in the makeup industry, particularly known for its eyeshadow bases and makeup products. Founded by makeup artist Paige Louise, the brand has grown from a small business into a widely recognised beauty company offering a range of cosmetics including eyeshadow bases, palettes, brushes, and other makeup essentials. The company operates primarily through its online platform, serving customers across the United Kingdom and internationally.

What sets Plouise apart in the beauty market is its focus on long-lasting, high-quality makeup products that cater to both professional makeup artists and everyday consumers. The brand has built a loyal following through social media marketing and word-of-mouth recommendations. As a result, many customers initially discover Plouise through beauty influencers and makeup tutorials on platforms like Instagram and TikTok.

The company offers various purchasing options, including one-time purchases and subscription-based services that provide regular deliveries of products at discounted rates. This means customers can choose between buying individual items as needed or committing to a subscription plan that ensures they never run out of their favourite products. In practice, the subscription model has become increasingly popular among regular users who want convenience and cost savings.

Understanding the nature of your relationship with Plouise is essential before attempting to cancel any subscription or recurring order. Therefore, it is important to review your purchase history and identify whether you have signed up for a subscription service or simply made one-time purchases. This distinction affects your cancellation rights and the process you need to follow.

Subscription plans and pricing

Plouise offers several ways for customers to purchase products, and understanding the different options available helps you determine what cancellation rights apply to your specific situation. The brand's business model includes both standard retail purchases and subscription-based options that provide regular deliveries at predetermined intervals.

Standard purchases versus subscriptions

When you buy from Plouise, you may be making a one-time purchase or enrolling in a subscription programme. Standard purchases are straightforward transactions where you order specific products and receive them once, with no ongoing commitment. These transactions are covered by the Consumer Contracts Regulations 2013, which give you a 14-day cooling-off period to change your mind and return the products for a full refund, provided they remain unopened and in their original condition.

Subscription services, however, involve a recurring commitment where products are automatically sent to you at regular intervals, typically monthly or quarterly. This means you are entering into a continuing contract with Plouise, and the company will charge your payment method automatically for each delivery unless you take action to cancel. As a result, understanding the terms of your subscription is crucial to avoiding unwanted charges and deliveries.

Typical pricing structures

Plouise subscription pricing varies depending on the products included and the frequency of deliveries. The brand typically offers discounts to subscribers compared to one-time purchase prices, which is the primary incentive for joining a subscription programme. These discounts can range from 10% to 20% off the regular retail price, making subscriptions attractive for customers who use Plouise products regularly.

Individual product prices vary widely, with eyeshadow bases typically ranging from £10 to £20, palettes from £20 to £40, and brush sets from £15 to £50. Therefore, a monthly subscription box containing a selection of products might cost anywhere from £25 to £60 depending on the items included. In practice, subscribers receive a curated selection of products chosen by the company or based on their preferences indicated during signup.

Why customers choose to cancel

Understanding why people cancel their Plouise subscriptions helps you recognise that you are not alone in your decision and that cancelling is a normal part of consumer behaviour. Common reasons include financial considerations, as subscription costs can accumulate quickly, especially when customers subscribe to multiple beauty services simultaneously. This means that what initially seemed like a small monthly expense can become a significant financial commitment over time.

Product accumulation is another frequent concern. Subscribers often find that they receive products faster than they can use them, leading to a stockpile of unopened items. As a result, continuing the subscription becomes wasteful and unnecessary. Some customers also discover that the products do not suit their skin type or makeup preferences as well as they initially hoped, or they simply want to try different brands and products.

Changes in personal circumstances, such as reduced income, lifestyle changes, or shifting beauty routines, also prompt cancellations. Therefore, whatever your reason for cancelling, you have every right to do so, and the process should be straightforward and respectful of your decision as a consumer.

Cancellation terms and conditions

Your rights when cancelling a Plouise subscription are protected by UK consumer law, which provides important safeguards to ensure you are treated fairly. Understanding these legal protections empowers you to cancel with confidence and ensures that companies respect your decision.

Legal requirements in the UK

The Consumer Contracts Regulations 2013 are the primary legislation governing distance sales, which include online purchases and subscriptions. These regulations require companies to provide clear information about cancellation rights and to make the cancellation process straightforward. This means that Plouise must give you specific information about how to cancel your subscription and cannot make the process unreasonably difficult.

For subscription services, you have the right to cancel at any time, though the company may require reasonable notice, typically equivalent to one billing cycle. In practice, this means that if you have a monthly subscription and you cancel on the 15th of the month, you might still receive and be charged for the next scheduled delivery, but no further deliveries should occur after that. Therefore, timing your cancellation appropriately can help you avoid unnecessary charges.

The Consumer Rights Act 2015 further protects you by ensuring that subscription terms must be fair and transparent. Companies cannot include hidden clauses that make cancellation excessively difficult or expensive. As a result, if Plouise has imposed unreasonable cancellation barriers, these terms may be unenforceable under UK law.

Notice periods and final deliveries

Most subscription services, including beauty subscriptions, require advance notice before cancellation takes effect. This notice period allows the company to process your cancellation request and prevent the next scheduled delivery from being dispatched. Plouise typically requires notice to be given before a specific cut-off date each month, often several days before the next billing date.

Understanding these timelines is crucial because it affects when you will stop receiving products and being charged. Therefore, if you want to ensure no further deliveries, you should send your cancellation notice well in advance of the next billing date. In practice, sending your cancellation at least 10 to 14 days before the next expected delivery provides a comfortable margin to ensure processing.

Refund policies and outstanding orders

When you cancel a subscription, you are generally not entitled to refunds for deliveries you have already received and used. This means that if you have received your monthly box and then decide to cancel, you will not receive a refund for that box. However, if products are faulty, not as described, or arrive damaged, you have separate rights under the Consumer Rights Act 2015 to request a refund, repair, or replacement.

If you are charged for a delivery after you have properly submitted your cancellation notice within the required timeframe, you have the right to dispute this charge and request a refund. As a result, keeping proof of when you sent your cancellation notice is essential for protecting your rights. This is where postal cancellation with tracked delivery becomes particularly valuable, as it provides indisputable evidence of when you submitted your cancellation request.

How to cancel Plouise by post

Cancelling your Plouise subscription by post is the most reliable method for ensuring your cancellation is properly documented and legally effective. Postal cancellation provides you with proof of delivery, which is crucial if any disputes arise about whether you properly cancelled your subscription or when your cancellation notice was received.

Why postal cancellation is recommended

Sending a cancellation letter by post, particularly using Royal Mail Signed For or Recorded Delivery services, creates an official record of your cancellation request. This means you have proof that your letter was sent on a specific date and received by Plouise on a specific date. In practice, this documentation is invaluable if the company claims they never received your cancellation or if they continue charging you after you have cancelled.

Online cancellation methods, while convenient, often lack the same level of proof. Emails can be overlooked, caught in spam filters, or simply ignored. Website cancellation forms may malfunction or fail to generate confirmation. Therefore, postal cancellation provides the strongest legal protection for your rights as a consumer.

Additionally, a formal letter demonstrates the seriousness of your intention to cancel and creates a professional record of your communication. As a result, companies are more likely to process postal cancellations promptly and correctly, knowing that you have created a paper trail that could be used as evidence if necessary.

Essential information to include

Your cancellation letter should contain specific information that clearly identifies you as a customer and explicitly states your intention to cancel your subscription. This means including your full name as it appears on your Plouise account, your account number or customer reference number if you have one, and the email address associated with your account. These details help Plouise locate your account quickly and process your cancellation without delay.

You should clearly state that you are cancelling your subscription and specify the effective date you want the cancellation to take effect. In practice, stating "I am writing to cancel my Plouise subscription with immediate effect" or "I am cancelling my subscription and request no further deliveries after [specific date]" makes your intention unambiguous. Therefore, clarity and directness in your language prevent misunderstandings.

Include your contact information, including your postal address and phone number, so that Plouise can confirm your cancellation if needed. Request written confirmation of your cancellation, stating that you expect acknowledgement within a reasonable timeframe, typically 14 days. This means you establish an expectation that the company will respond and confirm that your cancellation has been processed.

Sending your cancellation letter

When sending your cancellation letter, you must use a tracked postal service that provides proof of delivery. Royal Mail Signed For 1st Class or Recorded Delivery are the most appropriate services for this purpose. These services cost a few pounds but provide invaluable peace of mind and legal protection. As a result, the small additional cost is a worthwhile investment in protecting your consumer rights.

Keep a copy of your letter for your records before sending it. This means making a photocopy or taking a clear photograph of the letter, including the envelope with the address visible. Store this copy along with your proof of postage receipt, which you will receive when you send the letter using a tracked service. Therefore, you create a complete record of your cancellation that can be referenced if needed.

The official postal address for Plouise where you should send your cancellation letter is:

• Plouise Makeup Academy Ltd
• Unit 5 Riverside Industrial Estate
• Fazeley
• Tamworth
• Staffordshire
• B78 3RW
• United Kingdom

Ensure that you address the envelope clearly and correctly, as mail sent to an incorrect address may be delayed or returned. In practice, double-checking the address before posting prevents unnecessary complications and ensures your cancellation reaches the right destination promptly.

Using Postclic for cancellation letters

For those who want to ensure their cancellation letter is handled professionally and efficiently, Postclic offers a service that simplifies the postal cancellation process. This platform allows you to create, send, and track cancellation letters digitally, while Postclic handles the physical printing, enveloping, and posting on your behalf using tracked delivery services.

The benefits of using such a service include time savings, as you do not need to visit a post office or handle physical mail yourself. You receive digital proof of sending and delivery, which is stored securely and can be accessed whenever needed. This means you have permanent, easily accessible records of your cancellation without needing to file physical documents.

Additionally, Postclic ensures that your letter is professionally formatted and sent using appropriate tracked postal services, removing the uncertainty about whether you have used the correct format or postal method. As a result, you can have confidence that your cancellation has been handled correctly and that you have the strongest possible proof of your actions.

Following up on your cancellation

After sending your cancellation letter, you should monitor your email and post for confirmation from Plouise. Most companies will send acknowledgement within 7 to 14 days of receiving your cancellation notice. This means you should expect to hear back relatively quickly, and if you do not receive confirmation within this timeframe, you should follow up.

Check your bank statements or credit card statements to ensure that no further charges appear after your cancellation should have taken effect. In practice, charges may continue for one billing cycle if your cancellation was received after the cut-off date for the next delivery, but no charges should appear beyond that point. Therefore, vigilant monitoring of your financial accounts is essential during the cancellation period.

If you continue to receive deliveries or charges after your cancellation should have taken effect, contact your payment provider immediately to dispute the charges. Provide them with copies of your cancellation letter and proof of delivery. As a result, your bank or credit card company can investigate the charges and potentially reverse them if they determine that Plouise has charged you improperly.

Customer reviews and tips

Learning from other customers' experiences with cancelling Plouise subscriptions provides valuable insights into what to expect and how to navigate potential challenges. Consumer experiences vary, but common themes emerge that can help you prepare for the cancellation process and avoid common pitfalls.

Common experiences with cancellation

Many customers report that Plouise processes cancellations smoothly when proper notice is given and the correct procedures are followed. This means that if you send your cancellation letter to the correct address using tracked delivery and include all necessary information, you are likely to experience a straightforward cancellation process. In practice, most issues arise when customers attempt to cancel too close to the next billing date or fail to provide adequate proof of their cancellation request.

Some customers have experienced delays in receiving cancellation confirmation, which can cause anxiety about whether the cancellation has been processed. Therefore, being patient while also remaining vigilant about monitoring your accounts is important. If you have sent your cancellation using tracked delivery and have proof that it was received, you can be confident that your cancellation is legally effective even if confirmation is delayed.

A small number of customers report difficulties with cancellations, including continued charges or deliveries after cancellation. As a result, having documented proof of your cancellation becomes crucial in these situations. Customers who sent their cancellations by tracked post were able to resolve these issues more quickly and effectively than those who relied on less formal cancellation methods.

Tips for a smooth cancellation

Timing your cancellation appropriately is one of the most important factors in ensuring a smooth process. Send your cancellation letter at least two weeks before your next billing date to provide adequate processing time. This means checking when your next delivery is scheduled and working backwards from that date to determine when to send your letter.

Keep comprehensive records of all communications related to your cancellation. This includes copies of your cancellation letter, proof of postage and delivery, any email confirmations you receive, and notes about any phone conversations if you follow up by phone. Therefore, you create a complete record that protects your rights and provides evidence if disputes arise.

Be clear and direct in your cancellation letter, avoiding unnecessary explanations or apologies. While it is fine to be polite, you do not need to justify your decision to cancel or provide detailed reasons. In practice, a simple, straightforward statement of your intention to cancel is the most effective approach and reduces the risk of misunderstanding.

Monitor your financial accounts closely for at least two billing cycles after your cancellation to ensure no further charges appear. As a result, you can quickly identify and address any issues before they become more complicated. If you notice any unauthorized charges, act immediately to dispute them with both Plouise and your payment provider.

Your rights if problems arise

If Plouise fails to honour your cancellation or continues charging you after you have properly cancelled your subscription, you have several options for recourse. Your first step should be to contact Plouise directly with copies of your cancellation letter and proof of delivery, requesting immediate resolution. This means giving the company an opportunity to correct the error before escalating the matter further.

If direct contact with Plouise does not resolve the issue, you can dispute the charges with your bank or credit card company. Provide them with all documentation related to your cancellation, including proof that you sent your cancellation notice with adequate advance notice. Therefore, your payment provider can investigate and potentially reverse unauthorized charges.

For more persistent problems, you can file a complaint with Citizens Advice Consumer Service, which can provide guidance and may refer your complaint to Trading Standards if appropriate. Additionally, if you paid by credit card for goods or services costing between £100 and £30,000, you may have protection under Section 75 of the Consumer Credit Act 1974, which makes your credit card company jointly liable for breaches of contract.

In practice, most cancellation issues can be resolved through direct communication and by providing clear documentation of your cancellation. However, knowing your full range of rights and options empowers you to take appropriate action if needed. As a result, you can approach the cancellation process with confidence, knowing that UK consumer law provides strong protections for your rights.

Final considerations

Cancelling a subscription service is a normal part of consumer behaviour, and you should never feel pressured to continue a service that no longer meets your needs or fits your budget. Your decision to cancel is entirely valid regardless of your reasons, and companies should respect that decision promptly and professionally. This means that you can proceed with your cancellation knowing that you are exercising your legitimate consumer rights.

Taking the time to cancel properly by post using tracked delivery may require slightly more effort than clicking a button online, but the legal protection and peace of mind it provides are invaluable. In practice, the few extra minutes spent preparing and sending a proper cancellation letter can save you hours of frustration and potential financial loss if problems arise. Therefore, investing in a proper postal cancellation is always worthwhile.

Remember that maintaining detailed records throughout the cancellation process is your best protection. Keep everything organized and easily accessible so that you can quickly reference your documentation if needed. As a result, you position yourself to resolve any issues swiftly and effectively, ensuring that your cancellation is completed successfully and that you are not charged for services you no longer want.