Ending your Purdy and Figg membership made easy

About Purdy and Figg

Purdy and Figg is a UK-based professional services firm specialising in legal support and document services for individuals and businesses. Operating from their Hertfordshire headquarters, this company has established itself as a provider of legal documentation assistance, helping clients navigate various administrative and legal processes. Their services typically focus on supporting people through complex paperwork and formal procedures that require professional expertise.

The company operates primarily through subscription-based models, offering ongoing support rather than one-off services. This means that many customers enter into continuing contracts that require formal notice periods when you wish to discontinue the service. Understanding your rights as a consumer is essential when dealing with any subscription service, particularly those involving legal or professional support.

As a consumer, you have the right to cancel services when they no longer meet your needs. However, professional service providers like Purdy and Figg typically require specific cancellation procedures to be followed. This protects both parties and ensures that any ongoing matters are properly concluded before the service relationship ends.

What services does Purdy and Figg provide

Purdy and Figg focuses on providing accessible legal support services to customers who need professional assistance with documentation and administrative processes. Their business model centres on making legal services more approachable for everyday consumers who might find traditional legal firms intimidating or prohibitively expensive.

The company's service portfolio includes support with various legal documents and procedures. Many customers use their services when dealing with matters that require formal documentation, professional guidance, or ongoing administrative support. This approach allows individuals to access professional expertise without engaging a traditional solicitor for every requirement.

Why customers choose to cancel

People decide to cancel their Purdy and Figg subscription for various legitimate reasons. The most common situation is that the specific matter requiring professional support has been resolved. Once your legal or administrative issue is complete, continuing to pay for ongoing support may no longer represent value for money.

Financial circumstances change, and subscription costs that once seemed reasonable may become burdensome. This is entirely understandable, and you should never feel obligated to continue a service that strains your budget. As a consumer, you have the absolute right to reassess your spending priorities and cancel services accordingly.

Some customers find that the service doesn't quite match their expectations or that they've found alternative support that better suits their needs. Others may have relocated or experienced life changes that make the service unnecessary. Whatever your reason, you're entitled to cancel when you choose to do so, provided you follow the contractual terms you agreed to.

Subscription plans and pricing

Professional service subscriptions typically involve monthly or annual payment structures. Understanding exactly what you're paying for is crucial to making informed decisions about whether to continue or cancel your subscription. Purdy and Figg's pricing reflects the professional nature of their services and the ongoing access to expertise that membership provides.

When you initially signed up, you would have agreed to specific terms regarding payment frequency, service inclusions, and cancellation procedures. These terms form a legally binding contract between you and the company. Therefore, reviewing your original agreement is the first step in understanding your cancellation rights and obligations.

Understanding your subscription commitment

Most professional service subscriptions include a minimum term or notice period. This means that even if you decide today that you want to cancel, you may still be obligated to pay for a certain period. This isn't unusual in the professional services sector, as companies need to manage their resource allocation and business planning.

Your subscription likely includes access to professional advice, document preparation support, and ongoing consultations. The value of these services varies depending on how frequently you use them. If you're not actively using the service, you may be paying for benefits you're not receiving, which is a valid reason to consider cancellation.

As a result, examining your usage patterns over the past few months can help you make an informed decision. If you haven't contacted Purdy and Figg or used their services recently, continuing to pay subscription fees may not be in your best financial interest.

Typical pricing structures in professional services

Professional service firms generally charge monthly fees ranging from £20 to £100 or more, depending on the level of support provided. Annual subscriptions often offer a discount compared to monthly payments but require a longer commitment. Understanding which payment structure you've signed up for is essential when planning your cancellation.

Some services include tiered pricing, where different subscription levels provide varying degrees of access to professionals or additional features. If you're on a higher tier but not using the premium features, you might consider whether downgrading would be more appropriate than complete cancellation.

Cancellation terms and conditions

Every subscription service must clearly state its cancellation terms in the contract you signed. These terms are legally binding, which means both you and Purdy and Figg must follow them. As a consumer, you have the right to receive clear information about how to cancel, and companies must make this process reasonably straightforward.

Under UK consumer protection law, specifically the Consumer Rights Act 2015, you have certain protections when entering into service contracts. These rights include receiving services with reasonable care and skill, and having contracts that are fair and transparent. This means that cancellation terms cannot be hidden in small print or made unreasonably difficult to execute.

Notice periods and your obligations

Professional service contracts typically require notice periods ranging from 30 to 90 days. This notice period must be given in writing, and it begins from the date the company receives your cancellation request, not from the date you send it. Therefore, using a tracked postal service is crucial to proving exactly when your notice was delivered.

During the notice period, you remain obligated to pay subscription fees as normal. The company will continue to provide services during this time, and you're entitled to use them. Once the notice period expires, your contract ends, and no further payments should be taken from your account.

If you're within a minimum contract term, you may face early termination charges. However, these charges must be reasonable and proportionate. If you believe you're being charged unfairly, you have the right to challenge this through consumer protection channels.

Your rights under UK consumer law

The Consumer Contracts Regulations 2013 provide additional protections for services purchased at a distance or off-premises. If you signed up for Purdy and Figg's services online or over the phone, you may have had a 14-day cooling-off period during which you could cancel without penalty.

In practice, this cooling-off period only applies if the company hasn't started providing services at your request. If you asked them to begin work immediately, you may have waived this right. Nevertheless, understanding these protections helps you recognise what's legally required versus what's simply company policy.

As a result, if you're experiencing financial hardship or if the service quality has been poor, you may have grounds for immediate cancellation without serving the full notice period. Documenting any service failures or communication problems strengthens your position if you need to negotiate cancellation terms.

Why written cancellation protects you

Requesting cancellation in writing creates an indisputable record of your intentions and the date you communicated them. This protects you if there's any dispute about whether you cancelled, when you cancelled, or what you said. Verbal cancellations or email requests can be claimed as not received or misunderstood, leaving you vulnerable to continued charges.

Postal cancellation via Recorded Delivery provides proof of posting and delivery. This means you have evidence that the company received your cancellation letter on a specific date. This evidence is crucial if the company later claims they never received your request or if they continue charging you after your contract should have ended.

How to cancel Purdy and Figg by post

Cancelling by post remains the most reliable method for ending subscription contracts. Despite the prevalence of digital communication, a formal letter sent via Recorded Delivery provides legal proof that cannot be disputed. This method protects your consumer rights and ensures you have documentation if any problems arise.

The postal cancellation process involves several important steps. Following each step carefully ensures your cancellation is processed correctly and that you're not charged beyond your contractual obligations. Taking the time to do this properly now prevents headaches and potential financial losses later.

Preparing your cancellation letter

Your cancellation letter must include specific information to be valid. Include your full name exactly as it appears on your account, your account number or customer reference if you have one, and your contact details. State clearly that you wish to cancel your subscription and specify the date you're writing the letter.

Reference your contract terms, particularly the notice period you're required to give. For example, if your contract requires 30 days' notice, acknowledge this in your letter. This demonstrates that you understand your obligations and are fulfilling them correctly.

Request written confirmation of your cancellation and the final date of service. Ask for confirmation that no further payments will be taken after your contract ends. This creates a clear expectation that the company should respond to your request and confirm the details.

Keep your letter professional and factual. There's no need to explain why you're cancelling unless you're requesting early termination due to service problems. A straightforward, businesslike tone ensures your letter is taken seriously and processed efficiently.

Where to send your cancellation letter

Send your cancellation letter to Purdy and Figg's official business address. Using the correct address ensures your letter reaches the appropriate department and is processed without delay. The registered address for Purdy and Figg is:

• Unit 1, Maylands Business Centre, Redbourn Road, Hemel Hempstead, Hertfordshire, HP2 7FW

Always use Recorded Delivery when sending cancellation letters. This service costs a few pounds extra but provides proof of posting and delivery. You'll receive a receipt when you post the letter and can track its progress online. Once delivered, you'll have confirmation of the exact date the company received your cancellation request.

In practice, this proof of delivery is invaluable if disputes arise. If the company claims they never received your letter or tries to charge you beyond your contract end date, your Recorded Delivery receipt proves otherwise. This small investment protects potentially much larger sums.

Using Postclic for hassle-free cancellation

Services like Postclic have emerged to simplify the postal cancellation process. Rather than drafting a letter, printing it, finding an envelope, and visiting the post office, Postclic allows you to send tracked letters digitally. You provide the information online, and they handle printing, posting, and tracking.

This approach saves considerable time and ensures your letter is professionally formatted. The service automatically uses Recorded Delivery, so you receive digital proof of posting and delivery. For people with busy schedules or limited access to printing facilities, this represents a practical solution.

The cost is typically comparable to what you'd spend on printing, postage, and Recorded Delivery fees yourself. However, the convenience and professional presentation can make the process significantly less stressful. You can complete the entire cancellation from your phone or computer in minutes.

What happens after posting your letter

Once Purdy and Figg receives your cancellation letter, they should acknowledge receipt. If you don't receive acknowledgement within a week, contact them to confirm they've received your letter. Reference your Recorded Delivery tracking number as proof of delivery.

The company must honour your notice period as stated in your contract. They cannot extend this period arbitrarily or add additional requirements you didn't agree to originally. If they attempt to do so, this may constitute a breach of contract, and you should seek advice from Citizens Advice or a consumer protection organisation.

During your notice period, continue paying as normal and use the services if you need them. Cancel any direct debit or continuous payment authority only after your contract end date has passed. Cancelling payments early could put you in breach of contract, even if you've submitted a valid cancellation notice.

Confirming your cancellation is complete

After your notice period expires, verify that no further payments have been taken from your account. Check your bank statements carefully for at least two months following your contract end date. If you spot any charges, contact Purdy and Figg immediately and reference your cancellation letter and delivery proof.

If the company continues charging you despite your valid cancellation, you have the right to request a refund for any payments taken after your contract ended. Contact your bank to dispute the charges if the company doesn't refund you promptly. Your Recorded Delivery proof demonstrates that you cancelled correctly and in time.

Customer reviews and tips

Understanding other customers' experiences with cancellation processes helps you anticipate potential challenges and prepare accordingly. While individual experiences vary, common themes emerge that can guide your approach and help you avoid pitfalls others have encountered.

Many customers report that professional service companies are generally reasonable about cancellations when proper procedures are followed. The key is ensuring you comply with contractual terms and maintain clear documentation throughout the process. Companies must follow the law, and most do so when presented with properly executed cancellation requests.

Common challenges customers face

The most frequently reported problem is companies claiming they never received cancellation requests. This is precisely why postal cancellation with Recorded Delivery is so important. Without proof of delivery, you're left arguing your word against the company's records, which rarely works in the customer's favour.

Some customers report confusion about notice periods and when their final payment will be taken. This confusion often arises from misunderstanding when the notice period begins. Remember, it starts from the date the company receives your letter, not from the date you decide to cancel or even the date you post your letter.

Delays in receiving cancellation confirmation frustrate many customers. While companies should respond promptly, they're not always legally required to confirm cancellation unless you've specifically requested it. Therefore, always include a request for written confirmation in your cancellation letter.

Tips for smooth cancellation

Start the cancellation process as soon as you've decided to end your subscription. Delaying means paying for additional months of service you don't want. Even if you're within a minimum term, beginning the process early ensures you understand any penalties and can plan accordingly.

Keep copies of everything. Photograph or scan your cancellation letter before posting it. Keep your Recorded Delivery receipt and tracking information. Save any emails or correspondence related to your cancellation. This documentation protects you if problems arise months later.

Check your contract carefully before writing your cancellation letter. Understanding exactly what you agreed to prevents mistakes that could delay your cancellation or result in unexpected charges. If your contract is unclear, Citizens Advice can help you interpret it before you proceed.

Be polite but firm in all communications. Customer service representatives are more likely to be helpful if you're courteous, but don't allow politeness to prevent you from asserting your rights. You're entitled to cancel according to your contract terms, and no company can prevent you from exercising this right.

What to do if problems arise

If Purdy and Figg refuses to process your cancellation or continues charging you after your contract ends, escalate the matter formally. Send a complaint letter, again via Recorded Delivery, outlining the problem and referencing your original cancellation letter and proof of delivery.

Give the company a reasonable time to respond to your complaint, typically 14 days. If they don't resolve the issue satisfactorily, you can take your complaint to alternative dispute resolution services or, if applicable, to an industry ombudsman. These services are often free for consumers and can compel companies to act fairly.

Contact your bank to stop further payments if the company won't cease charging you. Explain that you've cancelled the service according to contract terms and provide copies of your proof of delivery. Banks can help prevent unauthorised charges, though they may require evidence that you've attempted to resolve the matter with the company first.

As a last resort, consider seeking advice from Citizens Advice or a consumer rights organisation. They can review your situation and advise whether you have grounds for legal action. Most disputes don't reach this point, but knowing these options exist provides reassurance that you're not powerless if a company acts unreasonably.

Protecting yourself in future subscriptions

This experience offers valuable lessons for any future subscription services you consider. Always read cancellation terms before signing up. If a company makes cancellation unreasonably difficult or expensive, consider whether you want to enter into that relationship at all.

Set calendar reminders for any minimum contract end dates. This allows you to cancel promptly when you're free to do so without penalty. Many people pay for services longer than necessary simply because they forget when their minimum term expires.

Regularly review all your subscriptions to ensure they still provide value. Services you once used frequently may become redundant as your circumstances change. Conducting quarterly reviews of recurring payments helps you identify subscriptions you can cancel, saving significant money over time.

Understanding your consumer rights empowers you to make confident decisions about the services you pay for. Companies rely on customers not knowing their rights or finding cancellation too complicated. By following proper procedures and maintaining good documentation, you protect yourself and ensure you only pay for services you actually want and use.