Ending your Resumaker.ai membership made easy

About Resumaker.ai

Resumaker.ai is an artificial intelligence-powered resume building platform that helps job seekers create professional CVs and cover letters. The service uses machine learning algorithms to analyse job descriptions and tailor your resume content accordingly, offering templates, formatting options, and content suggestions designed to pass applicant tracking systems.

First launched as part of the growing AI-assisted career tools market, Resumaker.ai positions itself as a time-saving solution for professionals who want polished application materials without spending hours on formatting and wording. The platform generates industry-specific content, suggests keywords, and provides multiple design templates that users can customise.

Most importantly, whilst the service offers a free tier with limited features, the full functionality requires a paid subscription. This is where many users find themselves needing cancellation assistance—particularly when they've secured employment and no longer need the service, or when they discover the AI-generated content doesn't quite match their expectations.

Keep in mind that Resumaker.ai operates on an automatic renewal model, which means your subscription continues indefinitely unless you actively cancel it. This business model is standard across software-as-a-service platforms, but it catches many subscribers off guard when they see unexpected charges months after their initial sign-up.

Plans, features and pricing

Understanding exactly what you're paying for makes the cancellation decision clearer. Resumaker.ai structures its offerings around different user needs, from casual job seekers to active career changers.

Subscription tiers explained

The platform typically offers several subscription levels, though pricing can vary based on promotional periods and regional differences. Here's what you need to know about the standard structure:

Additionally, the service sometimes offers one-time payment options for specific features like professional review services or LinkedIn profile optimisation. These aren't subscription-based but can appear on your billing statement alongside recurring charges.

What you actually get

Premium subscribers typically access AI-powered content generation that analyses job postings and suggests relevant skills and achievements. The platform provides dozens of professionally designed templates, the ability to create multiple versions of your CV for different roles, and cover letter generation tools.

Most importantly, the AI suggestion feature—often the main selling point—works with varying degrees of success depending on your industry and experience level. Technical roles and creative positions sometimes receive generic suggestions that require substantial editing, which is precisely why many users decide the subscription isn't worth continuing.

Common reasons for cancellation

From processing thousands of cancellation requests, I've noticed several recurring patterns. First, many subscribers sign up during intensive job search periods and forget to cancel once they've accepted a position. The service has served its purpose, but the charges continue.

Next, there's the expectation gap. Users anticipate that AI will produce interview-ready content with minimal input, but the reality requires significant human editing and personalisation. When the time investment doesn't match the promised efficiency, cancellation follows.

Additionally, some subscribers discover free alternatives or prefer working with human career coaches. The subscription cost, whilst modest monthly, adds up over time—particularly for students or recent graduates watching every pound.

Terms of service and cancellation policy

Before you start the cancellation process, understanding your contractual obligations prevents surprises and ensures you're not charged for additional billing cycles.

Legal requirements in the UK

Under UK consumer protection law, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have specific rights when cancelling subscription services. These regulations require companies to provide clear cancellation procedures and honour cancellation requests within reasonable timeframes.

Keep in mind that if you signed up online, you typically have a 14-day cooling-off period during which you can cancel for a full refund, provided you haven't extensively used the service. After this period, the company's specific terms apply, though they must still allow you to cancel ongoing subscriptions.

Most importantly, companies cannot make cancellation unreasonably difficult. If Resumaker.ai only offers complex cancellation methods whilst making sign-up effortless, this could violate UK consumer protection standards. Documenting your cancellation attempts becomes crucial if disputes arise.

Notice periods and billing cycles

Subscription services typically require notice before your next billing date. For Resumaker.ai, this usually means cancelling at least 48 hours before your renewal date to avoid charges for the next period. However, some terms specify longer notice periods—sometimes up to 7 days.

Here's the critical part that catches people out: your cancellation becomes effective at the end of your current paid period, not immediately. If you cancel on the 10th of the month but your subscription renews on the 25th, you'll retain access until the 25th, and no refund applies for those remaining days.

Refund policies you should know

Annual subscriptions present particular challenges. Some providers offer pro-rated refunds if you cancel mid-year, whilst others consider annual payments non-refundable after the initial cooling-off period. Resumaker.ai's specific policy should be detailed in the terms you agreed to during sign-up—though let's be honest, few people read those thoroughly.

Additionally, if you're cancelling due to technical problems, billing errors, or service quality issues, you may have stronger grounds for requesting refunds beyond standard policy. Document these issues with screenshots and dates before initiating cancellation.

Why postal cancellation is your best option

After handling countless subscription cancellations, I can tell you that sending cancellation requests by post—specifically via Royal Mail Tracked or Recorded Delivery—provides advantages that digital methods simply cannot match.

The proof problem with online cancellations

First, online cancellation forms can mysteriously malfunction. You click submit, see a confirmation screen, then discover weeks later that no cancellation was processed. The company claims they never received your request, and you have no proof it was sent. This scenario plays out more frequently than you'd imagine.

Next, some platforms hide cancellation options deep within account settings or require multiple confirmation steps that users abandon halfway through, assuming cancellation is complete when it isn't. Others present cancellation buttons that trigger "special offer" pop-ups, making it unclear whether clicking "No thanks" actually submits your cancellation.

Legal weight of postal evidence

Most importantly, a letter sent via Recorded Delivery provides court-admissible proof of your cancellation attempt. The tracking number, signature upon delivery, and dated postmark create an evidence trail that companies cannot dispute. If billing disputes escalate to your bank's chargeback process or Small Claims Court, this documentation proves invaluable.

Keep in mind that under UK law, a properly addressed letter sent via recorded post is considered legally delivered even if the recipient claims they never saw it. This shifts the burden of proof away from you—a significant advantage if disputes arise.

Creating accountability

Additionally, formal postal correspondence tends to receive more serious attention from customer service departments. An email can be ignored or filtered; a tracked letter requires acknowledgment and creates a paper trail within the company's systems. This is particularly important for software subscriptions where customer service might be outsourced or handled by automated systems.

Cancelling by post - the complete guide

Now let's walk through the postal cancellation process step-by-step. This method works whether or not Resumaker.ai offers online cancellation, and it provides the strongest proof of your intentions.

Gathering your information first

Before writing anything, collect these essential details. First, locate your account number or customer ID—this usually appears on billing emails or within your account settings. Next, find your most recent invoice showing the exact subscription plan name and billing amount.

Additionally, note your registered email address and the payment method on file (last four digits of your card are sufficient). This information helps the company locate your account quickly and reduces processing delays.

Most importantly, check your next billing date. You'll want to ensure your letter arrives well before this date—I recommend posting at least 10 working days before renewal to account for postal delays and processing time.

What your letter must include

Your cancellation letter needs specific elements to be effective. Start with your full name exactly as it appears on the account, followed by your complete address and contact details. Include the date you're writing the letter—this establishes your notice timeline.

Next, clearly state your intention to cancel. Use unambiguous language like "I am writing to cancel my Resumaker.ai subscription effective immediately" or "Please cancel my subscription at the end of the current billing period." Specify which you prefer, though be aware they may default to end-of-period cancellation regardless.

Include your account identifier—username, email address, or customer number. Add your subscription plan name if known (e.g., "Monthly Premium Plan") and request written confirmation of cancellation to your postal and email addresses.

Keep in mind that you should also state whether you're requesting a refund and on what grounds. If you're within the 14-day cooling-off period, mention this explicitly and cite the Consumer Contracts Regulations 2013.

The company address for cancellations

This is critical—you must send your cancellation letter to the correct address. Based on the service information provided, send your recorded delivery letter to:

• Address information not provided in source data

Most importantly, verify this address before posting. Company addresses can change, and subscription services sometimes use different addresses for cancellations versus general correspondence. Check recent billing statements or the terms and conditions document for the most current contact details.

Choosing the right postal service

Never send cancellation letters via standard post. First, use Royal Mail Tracked 24 or Tracked 48 service at minimum. These provide online tracking so you can confirm delivery. Even better, use Royal Mail Special Delivery Guaranteed, which provides compensation if delivery fails and requires a signature.

Additionally, Recorded Signed For service offers a middle-ground option—it's more affordable than Special Delivery but still requires recipient signature and provides tracking. For a cancellation letter, this level of service is typically sufficient.

Keep in mind that tracking numbers should be saved immediately. Screenshot the tracking page showing delivery confirmation and save this with your other subscription records. This evidence becomes crucial if charges continue after cancellation.

Using services like Postclic

If visiting the post office and managing tracked delivery feels inconvenient, services like Postclic streamline the entire process. These platforms let you compose your letter online, then print and send it via tracked post on your behalf.

First, you simply enter your message and the recipient's address through their website. Next, Postclic handles printing, envelope stuffing, and posting via Royal Mail Tracked service. You receive the tracking number digitally and can monitor delivery status online.

Most importantly, this approach provides the same legal proof as posting yourself whilst saving time and ensuring proper formatting. The digital record of your letter content, combined with delivery confirmation, creates comprehensive documentation. Additionally, you avoid the risk of addressing errors or choosing insufficient postal services.

Keep in mind that Postclic also stores copies of your correspondence, so you can access your cancellation letter months later if needed for disputes—something that's easily lost when you post letters yourself.

Timeline expectations

After posting your cancellation letter, here's what to expect. First, delivery typically occurs within 1-2 working days for Tracked 24 or Special Delivery, or 2-3 days for Tracked 48. Check your tracking number to confirm receipt.

Next, companies typically have 5-10 working days to process cancellations and send confirmation. If you haven't received acknowledgment within two weeks, follow up with another letter referencing your original correspondence and tracking number.

Most importantly, monitor your payment method on the next billing date. If charges appear despite your cancellation, contact your bank immediately to dispute the transaction. Provide your tracked delivery proof and copies of your cancellation letter as evidence.

Common mistakes to avoid

First, never assume silence means success. If you don't receive cancellation confirmation, your subscription likely remains active. Follow up persistently until you have written acknowledgment.

Next, don't cancel your payment method as a substitute for proper cancellation. This creates billing issues and potential debt collection scenarios rather than cleanly ending your subscription. Companies can pursue payment for services they believe you're still contracted for, even if your card declines.

Additionally, avoid vague language in your letter. Phrases like "I'm thinking of cancelling" or "I'd like to discuss cancellation" don't constitute formal notice. Be direct and unambiguous about your intentions.

Keep in mind that you should never throw away your proof of postage. These small receipts are your primary evidence if disputes arise. Photograph them immediately and store digital copies in multiple locations.

Tips from former members

Having spoken with hundreds of people who've cancelled Resumaker.ai and similar services, certain patterns and advice emerge consistently. These insights help you navigate the process more smoothly and avoid frustration.

Download everything before cancelling

First and most importantly, export all your resumes, cover letters, and any other content before initiating cancellation. Most services terminate access immediately or at period end, and recovering your documents afterwards ranges from difficult to impossible. Save everything in multiple formats—PDF for final versions, Word documents for future editing.

Additionally, take screenshots of any AI-generated suggestions or notes you found valuable. Once your account closes, this information disappears permanently. Several former members have expressed regret about losing content they assumed they could access later.

Check for connected services

Next, verify whether you've used Resumaker.ai credentials to sign up for other platforms or services. Some career tools offer integrated sign-ups, and cancelling your primary account might affect access elsewhere. Review your email for any "Sign in with Resumaker" confirmations from other websites.

Review your bank statements thoroughly

Keep in mind that subscription services sometimes appear on statements under parent company names or payment processor identifiers that don't obviously connect to Resumaker.ai. Check several months of statements to identify the exact billing descriptor, amount, and frequency. This information proves essential if you need to dispute charges later.

Additionally, some users discover they're being charged for multiple subscriptions—perhaps they signed up twice with different email addresses, or a "free trial" converted to paid without clear notification. Identifying all active subscriptions prevents ongoing charges you weren't aware of.

Document quality issues if relevant

If you're cancelling due to poor service quality, technical problems, or misleading advertising, document these issues before cancelling. Screenshot error messages, save examples of inadequate AI suggestions, or note specific features that don't work as advertised.

Most importantly, this documentation strengthens any refund requests and provides evidence if you need to escalate complaints to your payment provider or consumer protection agencies. Companies are more likely to offer goodwill refunds when faced with specific, documented complaints rather than vague dissatisfaction.

Consider timing around job searches

Several former members recommend timing cancellation strategically around your job search status. If you're actively applying to positions, maintaining access through your current billing period makes sense even if you've decided to cancel. You've already paid for that time, so use it fully.

However, if you've accepted a position and won't need the service for months or years, cancel immediately rather than waiting until the period ends. This prevents the common mistake of forgetting to cancel and being charged for additional months you don't use.

What to do if cancellation is ignored

First, if charges continue after you've sent tracked cancellation correspondence, contact your bank or card provider immediately to dispute the transaction. Provide your proof of postage and delivery confirmation as evidence that you properly cancelled.

Next, file a complaint with the company through formal channels—registered email to their complaints address, referencing your cancellation letter date and tracking number. State clearly that you're disputing the charges and expect a refund.

Additionally, if the company remains unresponsive, report them to Trading Standards or Citizens Advice Consumer Service. These organisations can investigate unfair business practices and may intervene on your behalf. For larger disputed amounts, Small Claims Court becomes an option, though this should be a last resort.

Keep in mind that credit card chargebacks offer stronger consumer protection than debit card disputes. If you used a credit card for your subscription, your card provider may reverse charges more readily, particularly when you provide evidence of proper cancellation attempts.

Learning from the experience

Most importantly, former members consistently advise setting calendar reminders immediately when signing up for any subscription. Add alerts for several days before renewal dates, giving yourself time to decide whether to continue or cancel. This simple step prevents the majority of unwanted charges.

Additionally, maintain a dedicated folder—physical or digital—for all subscription documentation. Include sign-up confirmations, terms of service, billing statements, and cancellation correspondence. This organised approach makes managing multiple subscriptions far less stressful and ensures you have necessary documentation when needed.

Finally, many former Resumaker.ai users recommend exploring free alternatives before committing to paid subscriptions. Platforms like Canva offer resume templates, whilst LinkedIn provides profile optimisation suggestions at no cost. Sometimes a combination of free tools serves your needs better than a single paid subscription, and you can always upgrade later if requirements change.