Ending your Rise membership made easy

About Rise

Rise is a UK-based financial wellness platform that helps individuals manage their money, build savings, and improve their financial health through an intuitive mobile application. Founded with the mission to make financial management accessible to everyone, Rise provides users with tools to track spending, set savings goals, and receive personalized financial guidance. The service combines automated savings features with educational resources, making it particularly popular among young professionals and those looking to develop better money management habits.

The platform operates on a subscription model, offering various tiers of service that provide different levels of financial tracking, savings automation, and personalized advice. Rise has gained recognition in the UK fintech sector for its user-friendly interface and practical approach to helping people achieve their financial objectives. However, as with any subscription service, circumstances change, and consumers may find they need to cancel their membership for various reasons.

Understanding your rights as a consumer and knowing the proper procedures for cancellation is essential when dealing with any subscription service. This means familiarizing yourself with the terms and conditions you agreed to when signing up, as well as your statutory rights under UK consumer protection legislation. In practice, many consumers find that sending cancellation requests by post provides the most reliable method of documenting their intention to end a subscription, creating a paper trail that can prove invaluable if disputes arise later.

Subscription plans and pricing

Rise offers several subscription tiers designed to accommodate different financial needs and budgets. The pricing structure reflects the varying levels of service and features available to users, allowing individuals to select the plan that best suits their financial management requirements. As a result, understanding what each plan offers helps consumers make informed decisions about whether the service continues to provide value for their specific situation.

The Basic plan provides fundamental money management tools suitable for those just starting their financial wellness journey. This tier includes essential features such as expense categorization, simple budgeting frameworks, and the ability to set and monitor savings goals. Therefore, it represents an affordable entry point for individuals who want to gain better visibility over their spending patterns without committing to higher-tier services.

Premium subscribers gain access to automated savings functions that help build financial reserves without requiring constant manual transfers. This means the platform can analyze spending patterns and automatically set aside small amounts into designated savings pots. Additionally, Premium members receive more detailed financial insights and analytics, helping them identify areas where they might reduce expenditure or optimize their financial behavior. The priority customer support included at this level ensures faster response times when assistance is needed.

The Pro plan caters to users seeking comprehensive financial management with personalized guidance. This top-tier subscription includes one-to-one coaching sessions with financial advisors who can provide tailored recommendations based on individual circumstances. As a result, Pro members benefit from expert perspectives on complex financial decisions, investment portfolio tracking, and advanced reporting features that provide deeper insights into their financial health. This level of service appeals particularly to those with more sophisticated financial situations or specific wealth-building objectives.

Annual subscription options

Rise also offers annual payment options that provide cost savings compared to monthly billing. Subscribers who choose annual plans typically receive a discount equivalent to two months free, making this an attractive option for those committed to long-term use of the platform. However, this pricing structure also means consumers need to carefully consider their commitment level, as annual subscriptions may have different cancellation implications regarding refunds for unused portions of the subscription period.

Free trial periods

New users often have access to a free trial period, typically lasting 14 to 30 days, depending on promotional offers at the time of sign-up. This trial allows potential subscribers to explore the platform's features without financial commitment. In practice, this means consumers should be aware of when their trial period ends, as subscriptions usually convert automatically to paid plans unless cancelled before the trial expiration date. Therefore, keeping track of trial end dates is crucial for avoiding unwanted charges.

Cancellation terms and conditions

Understanding the cancellation terms and conditions for your Rise subscription is fundamental to protecting your consumer rights. The specific terms governing cancellation are outlined in the service agreement you accepted when creating your account. These terms typically specify notice periods, refund policies, and the procedures you must follow to successfully terminate your subscription. As a result, reviewing these conditions carefully before initiating cancellation helps ensure you meet all requirements and avoid potential disputes.

Notice periods and timing

Rise generally requires subscribers to provide notice of cancellation before the next billing cycle begins. This means if you are billed monthly on the 15th of each month, you would need to submit your cancellation request with sufficient time for it to be processed before that date. In practice, most subscription services require at least 5-10 working days' notice, though specific requirements may vary. Therefore, submitting your cancellation well in advance of your next billing date provides a safety margin and reduces the risk of being charged for an additional month.

For annual subscriptions, the notice period requirements may differ from monthly plans. Some services allow cancellation at any time but only provide refunds for unused months if cancellation occurs within a specific timeframe, such as within the first 30 days of the annual term. This means consumers who have paid annually should carefully review the refund policy to understand what portion, if any, of their payment might be recoverable upon cancellation.

Refund policies

Rise's refund policy typically distinguishes between different scenarios. If you cancel within a statutory cooling-off period (usually 14 days for online purchases under the Consumer Contracts Regulations 2013), you are generally entitled to a full refund of any payments made. This represents a fundamental consumer right in the UK for distance selling contracts. However, if you have actively used the service during this period, the company may be entitled to deduct a proportionate amount for the service you have received.

Beyond the cooling-off period, refund entitlement depends on the specific terms of your subscription agreement. Monthly subscribers who cancel typically receive service until the end of their current billing period but are not charged for subsequent months. Annual subscribers may or may not receive pro-rata refunds for unused months, depending on the terms accepted at sign-up. Therefore, documenting your cancellation request and the date it was submitted becomes crucial for establishing your entitlement to any refunds.

Your rights under UK consumer law

UK consumer protection legislation provides important safeguards for subscription services. The Consumer Rights Act 2015 requires that services must be provided with reasonable care and skill, and must match their description. If Rise fails to meet these standards, you may have grounds for cancellation regardless of the standard terms and conditions. Additionally, the Consumer Contracts Regulations 2013 grant you the right to cancel distance contracts within 14 days of entering into them, providing a statutory cooling-off period.

These legal protections mean you have rights beyond what the company's own terms and conditions might suggest. In practice, if you experience problems with the service that constitute a breach of contract, you may be entitled to cancel immediately and receive a refund, even if the standard cancellation terms would not normally permit this. This is why documenting any service failures or problems you experience can be valuable if you need to justify cancellation on grounds of poor service quality.

Why postal cancellation provides the best protection

Sending your cancellation request by post, particularly using Recorded Delivery or a similar tracked postal service, provides the strongest evidence that you have properly notified the company of your intention to cancel. This method creates an independent record of when your cancellation was sent and when it was received, which can prove invaluable if disputes arise about whether proper notice was given or if the company claims never to have received your cancellation request.

Unlike email or online form submissions, which can be deleted, filtered into spam folders, or claimed to have never been received, postal correspondence tracked through Royal Mail provides independent verification. As a result, this method protects you against situations where companies might dispute the timing or existence of your cancellation request. The proof of postage and delivery confirmation serve as concrete evidence in any subsequent disagreement about your subscription status.

Furthermore, a formal written letter demonstrates the seriousness of your intention to cancel and creates a more formal record than digital communications. This can be particularly important if you later need to escalate a complaint to alternative dispute resolution services or regulatory bodies. Therefore, despite the convenience of digital cancellation methods, postal cancellation remains the gold standard for protecting your consumer rights.

How to cancel Rise by post

Cancelling your Rise subscription by post involves several important steps that ensure your request is properly documented and legally effective. Following the correct procedure protects your rights and minimizes the risk of continued charges or disputes about whether your cancellation was properly submitted. This means taking care to include all necessary information and using appropriate postal services that provide proof of delivery.

Preparing your cancellation letter

Your cancellation letter should be clear, concise, and include all relevant information that identifies your account and states your intention unambiguously. Begin with your full name as it appears on your Rise account, along with your account email address or customer reference number if you have one. This information helps the company quickly locate your account records and process your request efficiently.

State clearly and directly that you wish to cancel your subscription, specifying the type of plan you currently hold (Basic, Premium, or Pro). Include the date from which you want the cancellation to take effect, bearing in mind any notice period requirements. In practice, requesting cancellation "with immediate effect" or "at the end of the current billing period" makes your intentions clear. If you are cancelling within the 14-day cooling-off period, explicitly reference this right under the Consumer Contracts Regulations 2013.

If you are requesting a refund, state this clearly and provide the reason, particularly if you are within the statutory cooling-off period or if you believe the service has not met the standards required under the Consumer Rights Act 2015. Explain briefly if there have been service failures or if the service did not match its description, as this strengthens any claim for a refund beyond the standard terms. Request confirmation of your cancellation and details of any refund to be processed, including the timeframe for receiving it.

Essential information to include

Your letter must include your contact details, including your postal address, email address, and telephone number. This ensures the company can respond to confirm your cancellation and contact you if they need any clarification. Date your letter clearly, as this establishes when you submitted your cancellation request, which may be relevant for calculating notice periods and determining when charges should cease.

Keep your language professional and factual. While you may be frustrated with the service, maintaining a businesslike tone ensures your letter is taken seriously and processed efficiently. As a result, avoid emotional language or excessive detail about your reasons for cancelling unless those reasons relate to service failures that might support a refund claim. The primary purpose is to create a clear, unambiguous record of your cancellation request.

Where to send your letter

Your cancellation letter should be sent to Rise's official registered office address. Sending correspondence to the correct address is crucial for ensuring your cancellation is received by the appropriate department and processed without delay. Therefore, always verify the current address before posting your letter, as companies occasionally relocate their offices.

The official postal address for Rise cancellations is:

• Rise Financial Technologies Ltd
• 86-90 Paul Street
• London
• EC2A 4NE
• United Kingdom

Addressing your letter correctly ensures it reaches the company without delay. Include "FAO: Customer Services" or "FAO: Subscriptions Department" on the envelope to help direct it to the appropriate team within the organization. This simple step can speed up processing and reduce the likelihood of your letter being misdirected internally.

Using tracked postal services

Send your cancellation letter using Royal Mail Recorded Delivery or another tracked postal service that provides proof of postage and delivery confirmation. This service costs a few pounds but provides invaluable protection by creating an independent record that your letter was sent and received. The tracking number allows you to monitor the letter's progress and confirm when it was delivered, giving you specific evidence of when the company received your cancellation request.

When using Recorded Delivery, you receive a receipt showing the date of posting and the tracking number. Keep this receipt safely, as it serves as proof that you sent your cancellation within any required notice period. The Royal Mail tracking system then records when the letter is delivered, providing confirmation that the company received it. This means you have concrete evidence to counter any claims that your cancellation was not received or was submitted too late.

Keeping records

Before posting your letter, make a photocopy or take a clear photograph of it for your records. This copy, combined with your proof of postage, creates a complete record of what you sent and when. Store these documents safely along with any previous correspondence with Rise, your subscription agreement, and records of payments made. In practice, this documentation package becomes your evidence if you need to dispute continued charges or pursue a refund.

Track your letter using the Royal Mail tracking service and note the delivery date. Once delivered, allow a reasonable time for processing—typically 5-10 working days—before following up if you do not receive confirmation. If the company does not acknowledge your cancellation within this timeframe, you have clear evidence to support a complaint, including the date your letter was delivered to their premises.

Using services like Postclic

For those who want to ensure their cancellation letter is professionally formatted and tracked without the hassle of printing, posting, and managing delivery confirmation themselves, services like Postclic offer a convenient solution. Postclic allows you to create your cancellation letter digitally, and they handle the printing, envelope preparation, and posting using tracked delivery services. This means you receive the same legal protection as sending the letter yourself, but with less effort and time investment.

The service provides digital proof of postage and delivery confirmation, which you can access online at any time. This can be particularly useful if you need to provide evidence of cancellation to your bank or credit card company to dispute charges. As a result, using such services combines the legal certainty of postal cancellation with the convenience of digital communication, offering the best of both approaches. The professional formatting also ensures your letter includes all necessary information and maintains an appropriate tone.

Customer reviews and tips

Understanding why other customers have cancelled their Rise subscriptions and learning from their experiences can help you navigate your own cancellation more effectively. Consumer feedback reveals common themes and provides practical insights into what works best when ending your subscription. This information empowers you to avoid potential pitfalls and ensure your cancellation proceeds smoothly.

Common reasons for cancellation

Many Rise users cancel their subscriptions because their financial circumstances have changed, making the monthly or annual fee an unnecessary expense. During periods of financial difficulty, subscription services often become a target for cost-cutting, even if the service itself is satisfactory. This is a perfectly valid reason for cancellation, and you should not feel obligated to continue a subscription that no longer fits your budget, regardless of how useful the service may be.

Some customers find that after using Rise for several months, they have developed sufficient financial management skills and habits that they no longer need the platform's guidance. In practice, this represents the service succeeding in its educational mission, even though it results in cancellation. Others discover that Rise's features do not align well with their specific financial situation or that alternative apps better suit their needs. Therefore, cancelling because you have found a more suitable solution is a common and reasonable decision.

Technical issues, poor customer service experiences, or dissatisfaction with recent changes to the platform also motivate cancellations. If the service quality has declined or if promised features are not delivered, consumers have legitimate grounds for cancellation and may be entitled to refunds under consumer protection legislation. Documenting such issues strengthens your position if you need to request a refund beyond the standard terms and conditions.

Tips from experienced users

Former Rise subscribers consistently emphasize the importance of cancelling well before your next billing date. Leaving sufficient time ensures your cancellation is processed before you are charged again, avoiding the need to request refunds for unwanted charges. As a result, marking your calendar with a reminder several weeks before your next billing date gives you ample time to prepare and send your cancellation letter with tracked delivery.

Many users recommend taking screenshots of your account details, subscription plan, and payment history before cancelling. This documentation can prove valuable if disputes arise about what you were charged or what services you received. In practice, companies occasionally make errors in their records, and having your own copies of this information protects you against such mistakes. Store these screenshots alongside your cancellation letter copy and postal receipt.

Experienced consumers also advise monitoring your bank account or credit card statements for several months after cancellation to ensure charges have actually stopped. Unfortunately, billing errors do occur, and some companies continue charging customers despite confirmed cancellations. Therefore, remaining vigilant and immediately disputing any unauthorized charges protects your financial interests. If you spot continued charges, your postal delivery confirmation provides strong evidence to support a chargeback request through your bank.

Dealing with retention offers

Some customers report receiving retention offers after submitting cancellation requests, such as discounted subscription rates or free months of service. While these offers can be tempting, consider carefully whether they address your actual reasons for cancelling. If you are cancelling due to financial constraints, a temporary discount may only delay the inevitable. However, if your cancellation stems from dissatisfaction with specific features or service quality, retention offers that include improvements might warrant consideration.

Remember that accepting a retention offer typically means entering into a new contract period, which may reset notice requirements and other terms. Therefore, if you accept such an offer, ensure you understand the new terms fully and get them in writing. If you remain determined to cancel, politely decline any retention offers and reiterate your request for cancellation to be processed as originally requested.

What to do if your cancellation is not processed

If Rise does not acknowledge your cancellation or continues charging you despite your properly submitted cancellation request, escalate the matter systematically. First, send a follow-up letter referencing your original cancellation, including the date it was delivered (as shown by your tracking information), and requesting immediate confirmation of cancellation and refund of any charges taken after that date. Send this follow-up using tracked delivery as well.

If this does not resolve the situation, contact your bank or credit card company to dispute the charges and request a chargeback. Provide them with copies of your cancellation letter, proof of delivery, and evidence of continued charges. Banks generally support customers who can demonstrate they properly cancelled a subscription but continue to be charged. As a result, your tracked postal delivery confirmation becomes crucial evidence in this process.

For persistent problems, consider submitting a complaint to relevant regulatory bodies or consumer protection organizations. The Financial Conduct Authority (FCA) regulates financial services in the UK, and while Rise operates primarily as a technology platform, its financial services aspects may fall under their oversight. Additionally, alternative dispute resolution services and consumer advocacy organizations can provide support and mediation. Your comprehensive documentation of the cancellation process, including postal tracking evidence, strengthens your position in any formal complaint.

Protecting yourself from future subscription issues

Learning from the cancellation experience can help you manage future subscriptions more effectively. Consider setting up calendar reminders for trial end dates and subscription renewal dates, giving yourself advance warning to evaluate whether you want to continue each service. This proactive approach prevents unwanted automatic renewals and gives you time to cancel properly if needed.

When signing up for new subscription services, read the cancellation terms carefully before agreeing. Understanding the notice periods, refund policies, and cancellation procedures from the outset means you know exactly what to expect if you later need to cancel. In practice, services with complicated or restrictive cancellation procedures may not be worth subscribing to, regardless of their features. Therefore, cancellation terms should factor into your initial decision about whether to subscribe.

Maintain a subscription inventory—a simple list or spreadsheet tracking all your active subscriptions, their costs, billing dates, and cancellation requirements. This organizational tool helps you monitor your recurring expenses and makes it easier to manage cancellations when needed. Regular reviews of this inventory, perhaps quarterly, help you identify subscriptions that no longer provide sufficient value and should be cancelled. As a result, you maintain better control over your recurring expenses and avoid paying for services you no longer use or need.

Finally, remember that cancelling a subscription is your right as a consumer. You should never feel pressured to continue a service that does not meet your needs or that you can no longer afford. Companies benefit from making cancellation difficult or guilt-inducing, but UK consumer law protects your right to exit contracts under reasonable terms. Therefore, approach cancellation with confidence, follow the proper procedures, and use tracked postal services to ensure your rights are protected throughout the process. Your financial wellbeing is paramount, and managing subscriptions effectively is an important aspect of maintaining healthy personal finances.