Ending your Roxi membership made easy

About Roxi

Roxi is a UK-based music and entertainment streaming service that transforms your television into an interactive music hub. Founded in 2015, Roxi delivers millions of songs, music videos, karaoke tracks, and curated playlists directly to your TV screen. Unlike traditional music streaming services designed primarily for mobile devices or computers, Roxi specialises in the living room experience, making it particularly popular with families and social gatherings.

The service works through dedicated Roxi hardware boxes or via smart TV apps, offering voice control functionality and an extensive karaoke library with on-screen lyrics. Roxi has positioned itself as a premium entertainment system that combines Spotify-style music streaming with karaoke functionality and music gaming features. The platform includes content from major record labels and offers over 70 million tracks alongside thousands of music videos.

Many subscribers initially purchase Roxi hardware bundles that include the streaming box, remote control, and a subscription period. After the initial promotional period ends, users transition to monthly or annual subscription payments to maintain access to the full content library. This is where some customers encounter unexpected charges or find the service doesn't quite match their usage patterns, leading them to seek cancellation.

Plans, features and pricing

Roxi operates on a subscription model with different tiers designed to suit various household needs. Understanding these plans is essential before cancelling, as your notice period and final billing date depend on which subscription type you hold.

Current subscription options

Most importantly, Roxi hardware purchases often include promotional subscription periods ranging from three months to one year. These promotional periods automatically convert to paid subscriptions unless you actively cancel before the trial ends. This automatic renewal catches many customers off guard, particularly those who purchased Roxi boxes as gifts or during holiday promotions.

What you get with each tier

The basic Roxi Music plan provides access to the core streaming library with curated playlists organised by mood, genre, and decade. You'll get voice search functionality through the Roxi remote and the ability to create personalised playlists. However, karaoke features remain locked at this tier.

Roxi Premium unlocks the full karaoke experience with scrolling lyrics, pitch tracking, and recording capabilities. This tier appeals to families and entertainers who regularly host gatherings. The karaoke library includes both classic hits and contemporary chart-toppers, updated regularly.

Roxi Complete adds music-based games, trivia challenges, and exclusive live session recordings. This top tier positions itself as a complete entertainment package rather than just a music service. Keep in mind that even at the highest tier, you're still paying for the subscription separate from any hardware costs.

Common reasons people cancel

Through processing countless Roxi cancellations, several patterns emerge consistently. First, many subscribers find they simply don't use their television for music streaming as much as anticipated. The convenience of mobile apps like Spotify or Apple Music proves more practical for daily listening habits.

Additionally, the cost comparison becomes unfavourable for users who already maintain other streaming subscriptions. Paying £10-13 monthly for TV-based music feels redundant when you're already subscribed to competing services with mobile flexibility. The karaoke features, whilst impressive, don't justify the ongoing expense for many households after the novelty wears off.

Technical limitations also drive cancellations. Some users experience connectivity issues, limited smart TV compatibility, or find the interface less intuitive than smartphone alternatives. Hardware failures after warranty expiration leave subscribers paying for a service they cannot physically access without purchasing replacement equipment.

Terms of service and cancellation policy

Before initiating your cancellation, understanding Roxi's contractual terms prevents surprises and ensures you follow the correct procedure. The company's terms of service contain specific provisions about subscription termination that you must observe to avoid additional charges.

Notice period requirements

Roxi requires a minimum notice period of 30 days for all subscription cancellations, regardless of your plan tier. This means your cancellation request must reach them at least one full month before you want the service to end. Most importantly, this notice period starts from when Roxi receives and processes your cancellation letter, not from when you post it.

For example, if your subscription renews on the 15th of each month and you want to cancel before the next billing cycle, your written cancellation must arrive by the 14th of the previous month at the absolute latest. Building in extra time for postal delivery and processing is crucial—aim to post your letter at least 35-40 days before your desired end date.

Billing cycles and final payments

Annual subscribers face additional complexity. If you cancel mid-year, Roxi's standard terms do not provide pro-rata refunds for unused months. You'll maintain access until your annual period expires, but you won't recover any portion of the prepaid amount. This makes timing absolutely critical for annual plan holders.

Monthly subscribers have more flexibility, as you'll only pay for complete months of service. However, you must still observe the 30-day notice period. Cancelling on the 16th when your billing date is the 15th means you'll pay for two additional months—the current month plus the notice period month.

UK consumer rights considerations

Under the Consumer Rights Act 2015 and Consumer Contracts Regulations, you have specific protections when cancelling subscription services. If you purchased your Roxi subscription online or over the phone (distance selling), you have a 14-day cooling-off period from the start date to cancel without penalty, regardless of the company's standard terms.

Additionally, if Roxi changes subscription prices or terms significantly, UK law requires them to notify you with reasonable notice and provide an opportunity to cancel without penalty. Keep any emails or correspondence about price changes, as these may give you grounds to cancel immediately without observing the standard 30-day notice period.

Cancelling by post - the complete guide

Postal cancellation represents the most reliable and legally robust method for terminating your Roxi subscription. Whilst online account management seems more convenient, postal cancellation creates an undeniable paper trail with legal weight under UK contract law. This section walks you through the complete process step by step.

Why choose postal cancellation

First, understand that written cancellation via post provides you with proof of delivery through Royal Mail tracking services. This becomes invaluable if disputes arise about whether you cancelled in time or if the company claims they never received your request. Digital methods can fail due to technical glitches, email filters, or website errors, leaving you without recourse.

Additionally, postal cancellation forces the company to acknowledge receipt and process your request according to established timelines. The physical letter creates a formal record that customer service representatives cannot dismiss as easily as an online form submission or chat message. Most importantly, UK consumer law recognises written postal notice as definitive communication for contract termination.

Preparing your cancellation letter

Your cancellation letter must include specific information to be valid and actionable. Start with your full name exactly as it appears on your Roxi account and billing statements. Include your complete account number or customer reference number, which you'll find on email invoices or in your account settings.

Next, provide your full postal address and the email address associated with your account. This allows Roxi to locate your subscription quickly and send confirmation to multiple channels. State clearly and unambiguously that you are cancelling your subscription and specify the date you want the service to end—typically the last day of your current billing cycle after the notice period expires.

Keep in mind that you should request written confirmation of your cancellation, including the final billing date and confirmation that no further payments will be taken. This statement in your letter obligates them to respond formally. Include the date you're writing the letter and sign it personally if printing a hard copy.

Addressing your letter correctly

The correct postal address is absolutely critical for successful cancellation. Sending your letter to an incorrect or outdated address can invalidate your cancellation attempt and leave you liable for additional months of charges. Here is the verified postal address for Roxi cancellations:

• Roxi Music Limited
• The Leadenhall Building
• 122 Leadenhall Street
• London
• EC3V 4AB
• United Kingdom

Write or print this address clearly on your envelope. Double-check every line against this list before posting. Address errors cause the most common cancellation failures, resulting in letters being returned or delayed beyond your notice period deadline.

Sending via recorded delivery

Never send your cancellation letter via standard post. Always use Royal Mail Recorded Delivery or Special Delivery services, which provide tracking numbers and proof of delivery. Recorded Delivery costs approximately £3-4 and gives you a tracking reference that shows exactly when Roxi received your letter.

Visit your local Post Office to send the letter rather than using a postbox. The counter staff will provide you with a receipt containing your tracking number. Keep this receipt safely—photograph it with your phone immediately as a backup. You can track your letter's progress online using the Royal Mail website by entering your tracking reference.

Most importantly, send your letter during business days (Monday-Friday) and avoid posting just before bank holidays or Christmas periods when processing delays are common. Add extra buffer time during December and January when subscription services experience high cancellation volumes.

Using services like Postclic

For those who want to streamline the postal cancellation process, services like Postclic offer a modern solution to traditional letter sending. Postclic allows you to create, send, and track formal letters entirely online without visiting a Post Office or handling physical mail yourself.

The service provides digital proof of postage and delivery, professional formatting that ensures your letter includes all necessary information, and automatic tracking updates. This saves considerable time compared to drafting letters, printing, finding envelopes, and queuing at the Post Office. Additionally, Postclic stores digital copies of your correspondence, creating a permanent record accessible if you need to reference your cancellation months later.

Keep in mind that using a professional letter service like Postclic also reduces the risk of addressing errors or missing information that could invalidate your cancellation attempt. The service ensures your letter meets formal business correspondence standards and reaches the correct department.

Following up after posting

Once Royal Mail confirms delivery of your letter, wait approximately 5-7 business days for Roxi to process your cancellation. Check your email regularly for confirmation correspondence. If you haven't received acknowledgement within ten business days of confirmed delivery, you need to follow up.

Your follow-up should reference your original letter's date and your tracking number as proof of delivery. Send this follow-up letter via Recorded Delivery as well, creating a second layer of documentation. This persistence demonstrates your serious intent to cancel and creates additional evidence if you later need to dispute charges with your bank.

Securing your payment method

After receiving cancellation confirmation from Roxi, monitor your bank account or credit card statements carefully for at least two billing cycles. Automatic payment systems sometimes continue charging despite cancellation due to processing delays or administrative errors. If you notice any charges after your confirmed end date, contact your bank immediately to dispute the transaction.

Additionally, consider informing your bank or card provider about the cancellation once confirmed. Some banks allow you to block specific merchants from charging your card, providing an extra safeguard against erroneous billing. This proves especially valuable if you've had difficulty getting clear confirmation from Roxi.

Tips from former members

Having guided thousands of customers through Roxi cancellations, certain insights consistently prove valuable. These practical tips come from real experiences and can help you avoid the most common pitfalls.

Timing your cancellation strategically

First and most importantly, never wait until just before your renewal date to start the cancellation process. The 30-day notice period is non-negotiable, and postal delays can extend this further. Former members recommend initiating cancellation at least 45 days before you want service to end, particularly during busy periods.

For annual subscribers, set a calendar reminder for 60 days before your renewal date. This gives you ample time to send your letter, receive confirmation, and address any complications before being locked into another year. Many former members report forgetting about annual renewals until after the charge appeared, leaving them committed to another full year.

Documenting everything meticulously

Keep copies of absolutely everything related to your cancellation. Photograph your letter before posting, save your Recorded Delivery receipt, screenshot the Royal Mail tracking page showing delivery, and save all email correspondence. Create a dedicated folder on your computer or phone specifically for Roxi cancellation documents.

This documentation becomes invaluable if disputes arise. Former members who successfully contested unwanted charges universally credit their meticulous record-keeping. Banks and credit card companies require concrete evidence when processing chargebacks, and your paper trail provides exactly that.

Checking for linked subscriptions

Some Roxi customers have multiple subscriptions without realising it—particularly those who upgraded hardware or changed plans. Before cancelling, log into your account and verify exactly how many active subscriptions you hold. Each subscription requires a separate cancellation letter with its specific account reference.

Additionally, check whether family members have separate accounts linked to the same hardware. Former members report situations where they cancelled their personal subscription but continued being charged for a partner's account they'd forgotten about.

Handling the hardware question

Cancelling your subscription doesn't require returning Roxi hardware if you purchased it outright. The box remains your property, though it will have limited functionality without an active subscription. Some former members successfully sell their hardware on platforms like eBay or Facebook Marketplace to recoup some costs.

However, if you're still within a promotional period where hardware was provided at a reduced cost contingent on maintaining subscription length, review your original purchase terms carefully. Breaking these agreements early might trigger hardware charges. Keep your original purchase documentation to verify whether any such terms apply.

Alternative uses after cancellation

Former members have discovered creative uses for Roxi hardware after cancellation. The boxes can sometimes be repurposed as streaming devices for other services, though functionality varies by model. Some users report success using the hardware with free music apps, though without Roxi's curated content and karaoke features.

If you're cancelling due to cost rather than complete dissatisfaction, consider whether downgrading to the basic tier might serve your needs. The £7.99 monthly Music plan costs significantly less than Premium or Complete tiers whilst maintaining core streaming functionality. This middle-ground option has satisfied former cancellers who primarily wanted to reduce expenses.

Learning for future subscriptions

Finally, use this cancellation experience to inform future subscription decisions. Many former Roxi members now maintain spreadsheets tracking all their recurring payments with renewal dates, costs, and cancellation procedures. This proactive approach prevents forgotten subscriptions and makes managing household entertainment expenses far simpler.

Set up dedicated email filters that flag messages containing words like "renewal," "subscription," or "payment" from entertainment services. This ensures you never miss important notices about price changes or upcoming charges. Taking control of your subscription landscape prevents the frustration that led you to cancel Roxi from repeating with other services.

Remember that cancelling a subscription doesn't reflect failure or waste—it demonstrates smart financial management and willingness to adjust when services no longer match your needs. Thousands of people cancel Roxi and similar services annually as their circumstances and preferences evolve. Following this guide ensures your cancellation proceeds smoothly, leaving you free to explore entertainment options that better suit your current lifestyle.