Ending your SignNow membership made easy

About SignNow

SignNow is a comprehensive electronic signature and document management platform that enables businesses and individuals to sign, send, and manage documents digitally. As part of the airSlate family of products, SignNow has established itself as a reliable solution for organisations seeking to streamline their paperwork processes and reduce reliance on physical documentation. The service operates globally, including throughout the United Kingdom, where it serves thousands of users ranging from sole traders to large enterprises.

The platform offers a range of features designed to simplify document workflows, including electronic signatures that comply with UK and EU regulations, document templates, team collaboration tools, and integration capabilities with popular business applications. SignNow positions itself as an affordable alternative to more expensive competitors whilst maintaining robust security standards and legal compliance. This means that documents signed through the platform carry the same legal weight as traditional wet signatures under UK law, specifically the Electronic Communications Act 2000 and the eIDAS Regulation.

Many UK businesses initially adopt SignNow to improve efficiency and reduce operational costs associated with printing, posting, and storing physical documents. The service proves particularly valuable for organisations that regularly handle contracts, agreements, HR documents, and client onboarding paperwork. However, circumstances change, and subscribers may find themselves needing to cancel their SignNow subscription for various reasons, including reduced business needs, budget constraints, or a decision to switch to alternative solutions that better suit their evolving requirements.

Understanding your rights as a consumer and the proper procedures for cancelling your SignNow subscription is essential to avoid unwanted charges and ensure a smooth transition away from the service. As a UK consumer, you benefit from robust legal protections that govern subscription services and contract cancellations, which we shall explore throughout this comprehensive guide.

Subscription plans and pricing

SignNow operates on a subscription-based pricing model with several tiers designed to accommodate different user needs and organisational sizes. The pricing structure reflects the features available at each level, with costs scaling according to the number of users and advanced functionality required. Understanding which plan you currently subscribe to is crucial when initiating the cancellation process, as different subscription levels may have varying terms and notice requirements.

Individual and business plans

SignNow typically offers individual plans for sole users and business plans for teams requiring multiple seats. Individual plans generally provide core electronic signature functionality, basic document management, and limited monthly document quotas. These plans suit freelancers, consultants, and small business owners who need straightforward e-signature capabilities without extensive team collaboration features.

Business plans expand upon the individual offering by including team management tools, advanced security options, enhanced integration capabilities, and higher document processing limits. These subscriptions are billed either per user per month or as a flat fee covering a specified number of team members. As a result, organisations with fluctuating team sizes or changing document volumes may find themselves paying for capacity they no longer require, prompting the decision to cancel or downgrade their subscription.

Pricing considerations

These prices represent general market positioning and may vary based on promotional offers, annual versus monthly billing cycles, and specific feature requirements. Annual subscriptions typically offer discounted rates compared to month-to-month billing, but this commitment can create complications when circumstances change and cancellation becomes necessary. Therefore, reviewing your current billing arrangement helps you understand potential refund eligibility and the most appropriate cancellation approach.

Common reasons for cancellation

UK subscribers cancel their SignNow subscriptions for numerous legitimate reasons. Budget reductions often prompt businesses to eliminate non-essential software expenses, particularly during economic uncertainty or when reviewing operational costs. Some organisations discover that their actual usage falls significantly below their anticipated needs, making the subscription poor value for money. In practice, a business might have purchased seats for ten team members but find that only three regularly use the platform.

Others choose to cancel because they have found alternative solutions that better align with their specific requirements or offer superior integration with their existing technology stack. Changes in business direction, company closures, or transitions to different operational models also necessitate subscription cancellations. Additionally, some users experience dissatisfaction with customer support, encounter technical difficulties, or find the platform less intuitive than expected, leading them to seek alternatives.

Cancellation terms and conditions

Understanding SignNow's cancellation terms and conditions is fundamental to protecting your consumer rights and avoiding unexpected charges. As with any subscription service operating in the UK, SignNow must comply with consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These laws establish your rights regarding contract cancellations and provide important protections that you can rely upon throughout the cancellation process.

Notice periods and billing cycles

SignNow typically requires subscribers to provide notice before cancellation takes effect, with the specific notice period depending on your subscription type and billing arrangement. Monthly subscriptions generally require cancellation before the next billing date to prevent automatic renewal and subsequent charges. This means you must time your cancellation request carefully to ensure it processes before your subscription renews for another month.

Annual subscriptions present more complex considerations. Whilst you can cancel an annual plan, SignNow's standard terms may not provide refunds for unused portions of prepaid annual subscriptions unless you qualify for the cooling-off period or can demonstrate service failures. Therefore, subscribers locked into annual contracts should carefully review their specific terms and consider their timing when initiating cancellation procedures.

UK consumer rights and cooling-off periods

Under the Consumer Contracts Regulations 2013, UK consumers enjoy a 14-day cooling-off period for contracts concluded at a distance, which includes online subscriptions like SignNow. This statutory right allows you to cancel your subscription within 14 days of signing up without providing any reason and receive a full refund for any payments made. As a result, new subscribers who quickly realise the service does not meet their needs can exit the contract without financial penalty.

However, this cooling-off period applies differently if you have actively used the service during those 14 days. If SignNow has fully performed the service at your request before the cooling-off period expires, you may lose the automatic right to a full refund. In practice, this means that extensively using the platform's features during the first two weeks could affect your refund entitlement, though you retain the right to cancel the ongoing subscription.

Refund policies and prorated charges

Beyond the statutory cooling-off period, refund eligibility depends on SignNow's specific terms and conditions and the circumstances of your cancellation. Many subscription services, including document management platforms, operate on a no-refund policy for mid-term cancellations of monthly or annual plans. This approach means that whilst your subscription will not renew after cancellation, you typically will not receive refunds for the current billing period already paid.

Some circumstances may warrant exceptions to standard refund policies. If SignNow has failed to provide the service as described, experienced significant technical failures, or breached contract terms, you may have grounds to request a refund regardless of standard policies. UK consumer law protects your right to services that match their description and are provided with reasonable care and skill. Therefore, documenting any service failures or misrepresentations strengthens your position when requesting refunds outside normal policy parameters.

Important cancellation deadlines

How to cancel SignNow by post

Cancelling your SignNow subscription by post represents the most reliable and legally robust method for terminating your contract. Whilst digital services might seem to warrant digital cancellation methods, postal cancellation provides superior documentation, creates an irrefutable paper trail, and ensures your cancellation request cannot be overlooked or lost in digital systems. This approach proves particularly valuable when dealing with subscription services where clear evidence of your cancellation request protects you from disputed charges.

Why postal cancellation is recommended

Sending your cancellation request via Recorded Delivery post offers several distinct advantages over other methods. Firstly, you receive proof of postage and delivery confirmation, creating indisputable evidence that SignNow received your cancellation request on a specific date. This documentation becomes invaluable if disputes arise regarding cancellation timing or if unexpected charges appear on your account after you believed the subscription was cancelled.

Secondly, postal cancellation removes ambiguity about whether your request was properly submitted or might have been affected by technical issues, spam filters, or user account access problems. In practice, subscribers sometimes discover that online cancellation attempts failed due to website errors, account authentication issues, or unclear cancellation workflows. A posted letter eliminates these variables entirely, providing certainty that your request reached the company.

Furthermore, formal postal communication demonstrates seriousness and creates a professional record of your intention to cancel. Companies generally treat postal correspondence with greater attention than routine online form submissions, as the effort required to send a physical letter signals genuine intent. Therefore, postal cancellation often results in more careful processing and reduces the likelihood of administrative errors or oversights.

Essential information to include

Your cancellation letter must contain specific information to ensure SignNow can identify your account and process your request efficiently. Begin with your full name exactly as it appears on your SignNow account, along with your complete contact details including postal address, email address, and telephone number. This information enables SignNow to locate your account in their systems and contact you if any questions arise during processing.

Include your SignNow account email address or username, as this serves as the primary identifier for your subscription. If you know your customer reference number or subscription ID, include this information as well, though your account email typically suffices for identification purposes. Clearly state your intention to cancel your SignNow subscription and specify the cancellation date you are requesting, whether immediate or aligned with your next billing date.

Request written confirmation of your cancellation, specifying that you wish to receive acknowledgement that your subscription has been terminated and no further charges will be applied to your payment method. This request establishes clear expectations and provides a basis for follow-up if you do not receive timely confirmation. Additionally, if you are requesting a refund based on the cooling-off period or service failures, clearly articulate this request with supporting reasons.

The address for postal cancellation

Send your cancellation letter via Recorded Delivery to SignNow at their official business address. Ensuring you use the correct address is critical, as correspondence sent to incorrect locations may not reach the appropriate department or could be significantly delayed. The official postal address for SignNow correspondence is:

• airSlate Inc. (SignNow)
• 25 Health Sciences Drive
• Stony Brook
• New York 11790
• United States

As SignNow operates as part of airSlate and is based in the United States, international postage applies when sending correspondence from the UK. Allow additional time for international delivery, typically 5-10 working days, and factor this timeline into your cancellation planning to ensure your request arrives before critical billing dates. Using Recorded Delivery or an equivalent tracked international service provides delivery confirmation despite the international destination.

Using professional services for postal cancellation

Services like Postclic simplify the postal cancellation process by handling the physical mailing on your behalf whilst providing digital convenience and tracking. These platforms allow you to compose your cancellation request online, which is then professionally formatted, printed, and sent via tracked postal services to the company's address. As a result, you gain the legal benefits of postal cancellation without the inconvenience of physically visiting a post office or managing international postage.

Postclic and similar services provide digital proof of postage and delivery tracking, giving you the same evidential protection as traditional Recorded Delivery whilst streamlining the administrative burden. This approach proves particularly valuable when cancelling international services like SignNow, as the platform handles the complexities of international postage whilst ensuring your letter reaches the correct destination. The service maintains records of your correspondence, creating a permanent archive you can reference if disputes arise months or years later.

Following up on your cancellation

After posting your cancellation request, monitor your email and postal mail for confirmation from SignNow. Most companies acknowledge cancellation requests within 5-10 working days, though international correspondence may extend this timeframe slightly. If you do not receive confirmation within two weeks of your letter's confirmed delivery, send a follow-up communication referencing your original cancellation request and its delivery date.

Check your bank statements or credit card bills to verify that no further charges appear after your intended cancellation date. If SignNow processes charges after your cancellation should have taken effect, contact your payment provider immediately to dispute the transaction, providing your proof of postage and delivery confirmation as evidence. UK banks and card issuers must investigate disputed transactions and typically offer strong consumer protections for unauthorised or incorrectly applied charges.

Customer reviews and tips

Understanding other customers' experiences with SignNow cancellation provides valuable insights that can inform your approach and help you anticipate potential challenges. Customer reviews reveal common patterns in the cancellation process, highlight areas where subscribers encounter difficulties, and offer practical advice based on real-world experiences. This collective knowledge empowers you to navigate the cancellation process more effectively whilst avoiding common pitfalls.

Common customer experiences

Many SignNow users report generally straightforward experiences when cancelling their subscriptions, particularly when they follow proper procedures and provide adequate notice before billing dates. Customers who cancel during the cooling-off period typically receive prompt refunds without complications, reflecting the company's compliance with statutory consumer rights. These positive experiences often correlate with clear communication, accurate account information, and sufficient advance notice.

However, some subscribers report challenges related to unclear cancellation procedures or difficulties determining the correct cancellation method. A recurring theme in customer feedback involves confusion about whether cancellation requires specific steps beyond simply stopping payment or deleting the account. This ambiguity underscores the importance of formal cancellation communication, as assuming that account deletion equals subscription cancellation can result in continued charges and collection efforts.

Several customers mention unexpected charges appearing after they believed their subscription was cancelled, often due to misunderstandings about notice periods or billing cycle timing. These situations typically resolve favourably when the subscriber can provide clear evidence of their cancellation request and its timing, reinforcing the value of postal cancellation with delivery confirmation. In practice, customers with documented proof of timely cancellation requests successfully dispute unwanted charges and receive refunds.

Practical tips from experienced users

Experienced SignNow users emphasise the importance of reviewing your subscription details before initiating cancellation, including your current plan type, billing cycle, and next renewal date. This preparation ensures you understand your cancellation deadline and can time your request appropriately. Additionally, downloading or exporting any important documents stored in your SignNow account before cancellation prevents potential data loss, as account access typically terminates when the subscription ends.

Several users recommend taking screenshots of your account settings, subscription details, and any cancellation confirmation pages if you use online methods before or alongside postal cancellation. These images provide supplementary evidence of your account status and cancellation attempts. Furthermore, customers advise keeping comprehensive records of all communications with SignNow, including dates, reference numbers, and the names of any representatives you speak with, creating a complete audit trail.

Many subscribers suggest cancelling well in advance of your desired end date rather than waiting until the last possible moment. This buffer period accommodates potential processing delays, allows time for follow-up if issues arise, and reduces stress associated with tight deadlines. As a result, initiating cancellation 10-14 days before your next billing date provides comfortable margin for error whilst still preventing unnecessary additional charges.

Protecting yourself during cancellation

Customer experiences highlight several protective measures that safeguard your interests throughout the cancellation process. Firstly, never assume that cancellation is complete until you receive written confirmation from SignNow explicitly stating that your subscription has been terminated and no further charges will occur. Verbal assurances or automated email responses acknowledging receipt of your request do not constitute definitive cancellation confirmation.

Secondly, remove or update your payment information after receiving cancellation confirmation to prevent any possibility of future charges. Whilst SignNow should not attempt to charge cancelled accounts, this additional step provides extra security and peace of mind. If you used PayPal or similar payment services, consider revoking SignNow's billing agreement through your payment provider's interface as an additional protective layer.

Finally, remain vigilant about monitoring your financial accounts for several months after cancellation to ensure no unexpected charges appear. Companies occasionally experience administrative errors that result in charges to cancelled accounts, and early detection enables prompt resolution. If charges do occur, contact SignNow immediately whilst simultaneously disputing the transaction with your payment provider, leveraging your postal cancellation proof to support your claim.

Alternative approaches if difficulties arise

If you encounter resistance or difficulties during the cancellation process despite following proper procedures, several escalation options protect your rights. Contact your payment provider to stop future payments to SignNow, explaining that you have cancelled the subscription but the company continues attempting to charge your account. UK banks and card issuers can block specific merchants from charging your account, providing immediate protection whilst cancellation disputes resolve.

For unresolved disputes involving significant amounts or clear breaches of consumer rights, consider contacting Citizens Advice for guidance on your specific situation. This free service helps UK consumers understand their rights and can advise on appropriate next steps, including potential involvement of trading standards authorities or alternative dispute resolution services. In practice, most cancellation issues resolve through direct communication with the company, but knowing your escalation options provides reassurance and leverage.

Remember that as a UK consumer, you benefit from robust legal protections that require companies to honour legitimate cancellation requests and refund policies. SignNow, like all businesses serving UK customers, must comply with these regulations regardless of where the company is based. Therefore, approaching cancellation with clear communication, proper documentation, and knowledge of your rights typically results in successful subscription termination without unnecessary complications or costs.