Cancellation service n°1 in United Kingdom
Tracked Letter
Ending your Smol membership made easy
What is Smol and why members choose to cancel
Smol is a UK-based subscription service that delivers eco-friendly cleaning products directly through your letterbox. Founded in 2018, the company has built its reputation on providing concentrated, plastic-free cleaning tablets and capsules that dissolve in water. Their product range includes dishwasher tablets, laundry capsules, fabric conditioner, and various household cleaning products, all packaged in recyclable cardboard.
The service operates on a subscription model where customers receive regular deliveries based on their household needs. You answer questions about your washing habits, and Smol calculates how many products you'll need. The products arrive as small, lightweight packages that fit through standard letterboxes, eliminating the need to wait in for deliveries or collect parcels from collection points.
What makes Smol distinctive is its environmental focus. The company eliminates single-use plastic bottles, reduces transport emissions through concentrated formulas, and uses minimal packaging. Their products are vegan, cruelty-free, and contain plant-based ingredients. This eco-conscious approach has attracted thousands of UK households looking to reduce their environmental impact.
However, despite the company's positive environmental credentials, many subscribers eventually decide to cancel. The most common reasons I've encountered include changing financial circumstances, switching to locally-purchased alternatives, moving house, discovering the products don't suit their water hardness, or simply accumulating too much stock because the delivery frequency doesn't match actual usage.
Some members find that whilst the environmental benefits are genuine, the cost savings compared to supermarket own-brands aren't as significant as initially hoped. Others discover they prefer the convenience of picking up cleaning products during their regular shop rather than managing another subscription. Additionally, some households find the concentrated formulas require adjustment, and they'd rather return to familiar products.
Smol plans, pricing and subscription options
Understanding your subscription details is the first step before cancelling. Smol operates on a flexible subscription model rather than fixed-term contracts, which actually makes cancellation more straightforward than many other services.
Current pricing structure
Smol's pricing varies depending on which products you subscribe to and your delivery frequency. Here's what you need to know about their main offerings:
| Product | Typical Price | Quantity | Delivery Frequency |
|---|---|---|---|
| Dishwasher tablets | £4.50-£7.50 | 30-60 tablets | Every 4-12 weeks |
| Laundry capsules | £6.00-£10.00 | 30-60 washes | Every 4-12 weeks |
| Fabric conditioner | £3.00-£5.00 | 30-60 washes | Every 4-12 weeks |
| Multi-purpose cleaner | £1.50-£3.00 | 3-6 sachets | Every 4-12 weeks |
Most importantly, Smol doesn't lock you into annual contracts. You're billed for each delivery as it's dispatched, not in advance for multiple months. This means you're only responsible for paying for deliveries that have already been sent or are being prepared for dispatch.
Subscription flexibility features
Before deciding to cancel completely, it's worth knowing what flexibility Smol offers. You can typically adjust your delivery frequency, pause deliveries temporarily, or reduce the quantity per delivery. However, if you've decided cancellation is the right choice, understanding these options helps you articulate your decision clearly in your cancellation letter.
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