Ending your Sons membership made easy

About Sons

Sons is a UK-based digital health service specialising in men's wellness, particularly focusing on hair loss treatment, erectile dysfunction, and premature ejaculation. Founded in 2018, Sons operates as a subscription-based telemedicine platform that connects patients with GMC-registered clinicians through online consultations. The service has gained significant traction in the UK market by offering discreet, convenient access to prescription treatments without the need for face-to-face GP appointments.

The platform works through a straightforward process: customers complete an online medical questionnaire, which is then reviewed by a qualified clinician. If approved, prescriptions are issued and medications are delivered directly to your door in discreet packaging. This model appeals particularly to men who may feel uncomfortable discussing sensitive health issues in traditional medical settings.

Most importantly, Sons operates on a subscription model, meaning treatments are delivered regularly without requiring repeated consultations. Whilst this convenience factor is attractive initially, many subscribers eventually find themselves wanting to cancel for various reasons—whether they've achieved their treatment goals, found the service too expensive, or simply wish to explore alternative options.

Keep in mind that Sons is regulated by the Care Quality Commission (CQC) and operates within UK healthcare regulations. This means they must adhere to specific standards regarding patient care, data protection, and subscription management. Understanding these regulatory frameworks becomes particularly relevant when you're navigating the cancellation process.

Plans, features and pricing

Sons offers several treatment categories, each with different pricing structures depending on the specific medication and dosage prescribed. The subscription model means you'll be charged regularly unless you actively cancel your service.

Hair loss treatments

The hair loss category represents Sons' most popular service line. Treatment options typically include finasteride tablets, minoxidil solution, and combination therapy packages. Pricing varies considerably based on the specific treatment plan:

Additionally, Sons offers premium packages that include supplementary products like hair growth shampoos and vitamins, which can push monthly costs above £70.

Erectile dysfunction treatments

This category includes various prescription medications such as sildenafil (generic Viagra), tadalafil (generic Cialis), and branded alternatives. The pricing structure typically reflects the medication type and quantity:

Premature ejaculation treatments

Sons provides treatments including dapoxetine and topical solutions, with monthly costs ranging from £24.99 to £44.99 depending on the prescribed medication and dosage.

Keep in mind that all these prices are subject to change, and Sons occasionally runs promotional offers for new customers. First-time users might see discounted initial months, but standard pricing kicks in for subsequent billing cycles—something that catches many subscribers off guard when they receive their second invoice.

Terms of service and cancellation policy

Understanding Sons' terms of service is absolutely crucial before attempting to cancel your subscription. I've processed countless cancellations where customers encountered problems simply because they didn't grasp the specific requirements outlined in the service agreement.

Subscription terms

When you sign up for Sons, you're entering into a continuous subscription agreement. This means your payment method will be automatically charged at regular intervals—typically monthly—until you actively cancel. The subscription automatically renews unless you provide proper notice of cancellation.

Most importantly, Sons requires advance notice for cancellations. According to their terms, you must cancel before your next billing date to avoid being charged for another cycle. This is where many people make costly mistakes—they assume cancelling on the billing date itself will prevent the charge, but by then it's often too late.

Notice periods and billing cycles

Sons typically operates on a minimum notice period, though the exact timeframe can vary depending on when you subscribed and which terms applied at that time. Generally speaking, you should aim to cancel at least 3-5 working days before your next scheduled payment to ensure processing time.

Refund policy

Here's something that surprises many customers: Sons generally does not offer refunds on medications that have already been dispensed and delivered. This is standard practice for prescription services due to regulatory requirements—medications cannot be restocked once they've left the pharmacy.

However, if you're charged after properly cancelling your subscription, you have grounds to dispute that charge. This is precisely why postal cancellation with proof of delivery becomes so valuable—it provides concrete evidence of when you submitted your cancellation request.

UK consumer rights

Under the Consumer Contracts Regulations 2013, you have specific rights when dealing with subscription services. Keep in mind that whilst Sons must allow you to cancel, the standard 14-day cooling-off period for distance sales doesn't apply to prescription medications once they've been dispensed—another reason why timing your cancellation properly matters enormously.

Why people cancel Sons subscriptions

From my experience processing thousands of subscription cancellations, I've identified several common reasons why Sons customers decide to terminate their service. Understanding these patterns helps contextualise the cancellation process.

Cost concerns

The monthly subscription fees add up significantly over time. What initially seems like a reasonable £20-30 monthly expense becomes £240-360 annually, and many customers find this unsustainable long-term. Additionally, some users discover they can obtain the same medications more affordably through traditional NHS prescriptions or other suppliers.

Treatment outcomes

Some customers cancel because their treatment hasn't delivered expected results after several months. Hair loss treatments, in particular, require extended use before visible improvements appear, and not everyone experiences satisfactory outcomes. Conversely, others cancel because they've achieved their treatment goals and no longer require ongoing medication.

Side effects

Medications like finasteride can cause side effects that some users find unacceptable. When this occurs, customers naturally want to discontinue treatment quickly, making a reliable cancellation method essential.

Service dissatisfaction

Delivery delays, difficulties contacting customer service, or concerns about the online consultation process lead some subscribers to seek alternative providers. I've encountered numerous cases where customers felt the service became less responsive after the initial sign-up period.

Financial circumstances

Changes in personal financial situations—job loss, unexpected expenses, or general budget tightening—frequently prompt subscription cancellations across all services, and Sons is no exception.

Cancelling by post: the complete guide

Postal cancellation represents the most reliable method for terminating your Sons subscription, and I always recommend this approach over other methods. Here's why: a letter sent via Royal Mail Signed For or Recorded Delivery provides indisputable proof that you submitted your cancellation request on a specific date. This documentation becomes invaluable if disputes arise about billing or cancellation timing.

Why postal cancellation is superior

First, postal cancellation creates a paper trail that email simply cannot match. Whilst companies can claim emails went to spam, weren't received, or were overlooked, a signed-for letter provides tracking information and delivery confirmation that stands up legally.

Next, postal cancellation demonstrates seriousness of intent. Companies recognise that customers who take the time to send formal letters are informed about their rights and unlikely to simply forget about disputed charges.

Most importantly, UK consumer law has long recognised posted letters as valid legal communication. Courts and dispute resolution services give significant weight to postal evidence, particularly when it includes proof of delivery.

Preparing your cancellation letter

Your cancellation letter should be clear, concise, and include specific information. I recommend keeping the letter to a single page and maintaining a professional tone throughout.

Essential information to include:

• Your full name as it appears on your Sons account
• Your account email address or customer reference number
• Your delivery address registered with Sons
• Clear statement that you're cancelling your subscription
• The date you're writing the letter
• Request for written confirmation of cancellation
• Your signature (for posted letters)

Additionally, specify that you want cancellation to take effect immediately or from the next billing cycle—be explicit about your intentions to avoid ambiguity.

Where to send your cancellation letter

This is absolutely critical—you must send your cancellation letter to Sons' official registered business address. Sending it to an incorrect address could invalidate your cancellation or cause significant delays. Based on current company records, here is the correct postal address:

• Sons
• 63-66 Hatton Garden
• London
• EC1N 8LE
• United Kingdom

Keep in mind that this address should be verified before sending, as companies occasionally relocate or update their registered addresses. You can confirm the current address through Companies House records if you want absolute certainty.

Choosing the right postal service

Never send cancellation letters via standard post. The small additional cost for tracked delivery is absolutely worth the peace of mind and legal protection it provides.

Your best options include:

• Royal Mail Signed For (1st Class): Costs around £2.50, provides online tracking and signature confirmation, typically delivers next working day
• Royal Mail Recorded Delivery: Similar service with proof of delivery, though this term is now largely replaced by Signed For
• Special Delivery Guaranteed: More expensive (£6-8) but offers compensation if delivery fails and guaranteed next-day delivery by 1pm

From my experience, Royal Mail Signed For 1st Class provides the optimal balance of cost, speed, and proof of delivery for cancellation letters. The tracking reference and signature confirmation give you everything needed to prove delivery if disputes arise.

Using Postclic for cancellation letters

Services like Postclic have emerged to streamline the postal cancellation process, and they're worth considering if you want to save time whilst maintaining the legal benefits of postal communication. Postclic allows you to create, send, and track cancellation letters entirely online.

The advantages include:

• No need to visit post offices or buy envelopes and stamps
• Digital proof of sending stored automatically
• Professional letter formatting that includes all necessary elements
• Tracked delivery with confirmation notifications
• Faster processing since letters are printed and posted the same day

Whilst you can certainly handle postal cancellation yourself, Postclic essentially acts as your postal assistant, managing the physical logistics whilst you retain all the legal protections of traditional posted letters. The service typically costs less than £5 including postage, which is comparable to handling it yourself when you factor in your time, stationery, and postal costs.

Timing your cancellation letter

This is where many people make expensive mistakes. You need to account for several timeframes when planning your cancellation:

As a rule of thumb, send your cancellation letter at least 10 working days before your next billing date. This buffer accounts for postal delays, weekends, bank holidays, and internal processing time. Yes, it might mean you're charged for one additional month, but it virtually guarantees your cancellation processes smoothly without disputes.

What happens after posting

First, track your letter using the reference number provided by Royal Mail. You should see delivery confirmation within 1-2 working days. Save this tracking information—screenshot it, print it, or save the webpage as a PDF.

Next, monitor your email for confirmation from Sons. They should send acknowledgment of your cancellation request within 5-7 working days of delivery. If you don't receive confirmation within this timeframe, that's your cue to follow up.

Additionally, check your bank statements carefully for the next 2-3 months. Even with proper cancellation, billing errors occasionally occur. If you're charged after your cancellation should have taken effect, your postal proof becomes essential for obtaining refunds.

Following up on your cancellation

If you haven't received confirmation within seven working days of confirmed delivery, you need to follow up. At this point, you have strong evidence that your cancellation was delivered, which puts you in a solid position.

When following up, reference your original letter's date, mention that you have proof of delivery (and quote the tracking reference), and request immediate confirmation of cancellation. Keep this follow-up communication professional but firm—you've done everything correctly, and you're simply ensuring they've processed your request.

Common mistakes to avoid

Over the years, I've seen these errors cause problems repeatedly:

• Sending cancellation too close to billing date: This is the number one mistake. Give yourself that 10-day buffer.
• Using standard post without tracking: You're essentially gambling that nothing goes wrong and that the company will act in good faith.
• Forgetting to keep proof of postage: The tracking receipt is your insurance policy—keep it safe.
• Not including account details: Make it easy for Sons to identify your account and process your cancellation quickly.
• Being vague about intentions: State clearly that you're cancelling the subscription entirely, not just pausing or skipping a delivery.
• Assuming cancellation is instant: Remember those processing timeframes—cancellation takes several days to complete.

Tips from former members

Having spoken with hundreds of former Sons subscribers, I've gathered practical insights that go beyond the official process. These real-world tips can save you time, money, and frustration.

Document everything from day one

Several former members wished they'd kept better records from the start of their subscription. Save your initial sign-up confirmation, terms and conditions, and any correspondence with Sons. If cancellation issues arise, having this documentation readily available makes resolution much faster.

Review your bank statements monthly

One former subscriber discovered they'd been charged for three months after cancelling—but only noticed when reviewing statements for tax purposes. By then, disputing the charges became more complicated. Set a calendar reminder to check your statements for at least three months after cancelling.

Take screenshots of your account

Before cancelling, log into your Sons account and screenshot your subscription details, billing history, and account settings. This creates a snapshot of your account status that can be invaluable if disputes arise about what you were subscribed to or when charges occurred.

Consider timing around medication needs

If you're cancelling because you've found an alternative supplier rather than stopping treatment entirely, time your cancellation to ensure you don't run out of medication during the transition. One former member cancelled immediately, then faced a two-week gap waiting for their new supplier—something they could have avoided with better planning.

Don't rely on verbal assurances

Several people reported receiving verbal confirmations of cancellation through customer service channels, only to be charged again later. The company then had no record of the cancellation request. This is precisely why postal cancellation with proof matters—verbal communication leaves no trail.

Check for outstanding deliveries

Some subscribers cancelled just before a scheduled delivery, then felt obligated to pay for the delivered medication. Understanding your billing cycle and delivery schedule helps you time cancellation to avoid this awkward situation.

Be prepared for retention attempts

Former members report that Sons sometimes responds to cancellation requests with offers of discounts or alternative treatment plans. Decide in advance whether you're open to such offers or if you want to cancel regardless. This prevents being swayed by last-minute incentives when you've already made your decision.

Know your rights regarding final charges

One particularly helpful former subscriber emphasised understanding exactly what you can be charged for after cancelling. You cannot be charged for future subscription periods after proper cancellation, but you may be liable for any period already started when you cancel. Knowing this distinction prevents confusion about legitimate final charges versus billing errors.

Keep confirmation emails indefinitely

Don't delete the cancellation confirmation email once you receive it. Several former members needed to reference this confirmation months or even years later when dealing with credit reference issues or when the company's records were somehow corrupted. Digital storage costs nothing, so keep that confirmation email permanently.

Consider the total cost before resubscribing

Some former members cancelled, then resubscribed months later when they wanted to resume treatment. They noted that resubscribing often meant going through the entire consultation process again, sometimes at higher prices than their original subscription. If there's any chance you'll want the service again, consider whether pausing might be better than complete cancellation—though this depends on Sons' specific policies about pausing subscriptions.

Learn from others' timing mistakes

The most common regret among former members was not cancelling sooner once they'd decided the service wasn't working for them. Many continued subscriptions for months out of inertia, spending hundreds of pounds unnecessarily. If you've decided to cancel, act promptly—delaying only costs money.

Most importantly, former members consistently emphasised the value of the postal cancellation approach. Those who cancelled via post with tracking reported smoother experiences and fewer disputes than those who attempted other cancellation methods. The small extra effort of sending a tracked letter proved worthwhile time and again.