Ending your Super Super membership made easy

About Super Super

Super Super is a UK-based premium meal kit delivery service that provides customers with fresh, high-quality ingredients and chef-designed recipes delivered directly to their door. Founded in 2017, the company has established itself in the competitive meal kit market by focusing on restaurant-quality ingredients and creative recipes that cater to food enthusiasts who want to cook impressive meals at home without the hassle of shopping for specialty ingredients.

The service operates on a subscription model, delivering boxes weekly or fortnightly depending on your chosen plan. Each box contains pre-portioned ingredients along with detailed recipe cards featuring dishes inspired by global cuisines and seasonal produce. Super Super differentiates itself from other meal kit providers by partnering with renowned chefs and food writers to create their recipes, giving subscribers access to professional-level cooking at home.

As a subscription service, Super Super requires customers to understand their contractual obligations before signing up. This means knowing exactly how and when you can cancel if the service no longer meets your needs. Understanding your consumer rights is essential, particularly regarding cancellation procedures and notice periods that apply to your subscription.

Many customers find Super Super's service excellent initially but later need to cancel due to changing circumstances such as budget constraints, dietary changes, moving house, or simply wanting more flexibility in their meal planning. Whatever your reason, you have clear rights under UK consumer protection law to cancel your subscription, provided you follow the correct procedures.

Subscription plans and pricing

Super Super offers several subscription options designed to accommodate different household sizes and cooking frequencies. Understanding these plans is important because your cancellation rights and notice periods may vary depending on which subscription tier you've chosen.

Available meal plans

The service provides flexibility in terms of portion sizes and delivery frequency. Customers can choose from boxes designed for two people or four people, with options to receive two, three, or four recipes per box. This means you can tailor your subscription to match your household's needs and cooking habits.

The pricing structure means that cost per portion decreases when you order more recipes per box. Therefore, larger orders offer better value for money, but this also represents a larger financial commitment that you need to consider carefully before subscribing.

Payment terms and commitments

Super Super operates on a rolling subscription basis, charging your payment method before each scheduled delivery. Unlike some competitors, Super Super does not typically require a minimum subscription period for standard plans, which gives you more flexibility. However, promotional offers and discounted introductory rates may come with specific terms that affect your cancellation rights.

As a result, it's crucial to read the terms and conditions associated with any promotional offer you accept. Some discounted plans may require you to remain subscribed for a minimum number of deliveries before you can cancel without penalty. This practice is common across subscription services but must be clearly disclosed at the point of sale under UK consumer law.

Cancellation terms and conditions

Understanding Super Super's cancellation policy is essential for protecting your consumer rights and ensuring you don't incur unexpected charges. The company's terms are governed by UK consumer protection legislation, which provides you with specific rights regardless of what the company's own policy states.

Notice period requirements

Super Super typically requires customers to provide notice before their next scheduled delivery date to cancel their subscription effectively. In practice, this means you need to cancel at least five to seven days before your next box is due to be dispatched. This notice period allows the company time to adjust their ordering and logistics.

The specific deadline for cancellation is usually clearly stated in your account settings and confirmation emails. Missing this deadline means you'll likely be charged for one more delivery before your cancellation takes effect. Therefore, timing your cancellation correctly is crucial to avoid paying for a box you don't want.

Your legal rights under UK consumer law

Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period when you first sign up for any distance-selling contract, which includes subscription services like Super Super. This means you can cancel within 14 days of placing your first order for a full refund, even if you've already received your first delivery.

Beyond this initial period, your rights depend on the specific terms of your subscription agreement. However, any unfair contract terms that significantly disadvantage consumers may be unenforceable under the Consumer Rights Act 2015. This protection is particularly relevant if you're experiencing difficulties cancelling or facing unreasonable charges.

Refund policies and final charges

Once you've successfully cancelled your Super Super subscription, you should not receive any further charges. If you've been charged for a delivery after your cancellation was processed, you have the right to dispute this charge and request a refund. Keep all documentation related to your cancellation as evidence of when you submitted your request.

Refunds for cancelled deliveries are typically processed within 14 days, though this can vary depending on your payment method and bank. If a refund is delayed beyond reasonable timeframes, you have the right to escalate the matter through your bank or credit card provider by initiating a chargeback.

How to cancel Super Super by post

Cancelling your Super Super subscription by post is the most reliable method for ensuring you have documented proof of your cancellation request. Whilst many companies encourage online cancellation, postal cancellation provides you with legal protection and a clear paper trail that can be invaluable if disputes arise.

Why postal cancellation is recommended

Sending your cancellation request by post, specifically using Royal Mail Tracked or Recorded Delivery, creates an indisputable record of when you submitted your cancellation. This proof is legally significant because it establishes exactly when the company received your request, protecting you from claims that you missed a deadline or never cancelled at all.

In practice, postal cancellation eliminates common problems associated with online cancellation systems, such as technical glitches, forgotten passwords, or website errors that prevent you from accessing your account. As a result, you maintain complete control over the cancellation process and aren't dependent on the company's digital infrastructure working correctly.

Furthermore, a formal letter demonstrates that you're serious about cancelling and aware of your consumer rights. Companies are generally more responsive to postal communications because they recognise the sender has made a deliberate effort and likely understands their legal position.

Essential information to include

Your cancellation letter must contain specific information to be effective. Include your full name as it appears on your Super Super account, your account number or email address associated with the subscription, and your delivery address. This information helps the company identify your account quickly and process your cancellation without delays.

Clearly state your intention to cancel the subscription and specify the date from which you want the cancellation to take effect. Be explicit about not wanting any further deliveries or charges. Include the date you're writing the letter and request written confirmation of your cancellation, providing your contact details for their response.

You don't need to provide a reason for cancelling, though some customers choose to include brief feedback. Remember that under UK consumer law, you have the right to cancel subscription services, and companies cannot refuse reasonable cancellation requests or make the process unnecessarily difficult.

Where to send your cancellation letter

Send your cancellation letter to Super Super's registered business address. Having the correct postal address is critical for ensuring your letter reaches the right department and is processed promptly. Always verify you're using the current address, as companies occasionally relocate their offices.

• Super Super
• Unit 1, Pall Mall Deposit
• 124-128 Barlby Road
• London
• W10 6BL
• United Kingdom

Using tracked delivery services

Always send your cancellation letter using Royal Mail Tracked 24 or Recorded Signed For service. These services provide proof of postage and delivery, which is essential evidence if Super Super claims they never received your cancellation request. The tracking number allows you to monitor your letter's progress and confirm exactly when it was delivered.

Keep your proof of postage receipt in a safe place along with a copy of your cancellation letter. This documentation is your insurance policy against disputes. If the company continues to charge you after receiving your cancellation, this evidence will support any complaint to your bank or to trading standards authorities.

Services like Postclic for simplified postal cancellation

For customers who want the security of postal cancellation without the administrative hassle, services like Postclic offer a convenient alternative. Postclic allows you to create, send, and track formal letters entirely online, eliminating trips to the post office whilst still providing the legal protection of postal communication.

The service handles the printing, enveloping, and posting of your letter using tracked delivery, giving you digital proof of postage and delivery. This means you get the best of both worlds: the convenience of online services with the legal robustness of traditional post. The platform maintains records of your correspondence, which can be invaluable for proving your cancellation timeline if needed.

Using such services saves time and reduces stress, particularly for people with mobility issues, busy schedules, or those who simply want professional formatting and guaranteed delivery. The cost is typically modest compared to the potential financial consequences of a failed cancellation attempt.

Customer reviews and tips

Understanding other customers' experiences with Super Super's cancellation process helps you anticipate potential challenges and prepare accordingly. Customer feedback reveals common patterns that can inform your approach to cancelling your subscription effectively.

Common reasons for cancellation

Many Super Super customers initially enjoy the service but find that their circumstances change over time. Financial considerations are frequently cited, as meal kit subscriptions represent a significant weekly expense compared to traditional grocery shopping. Some customers find that whilst the recipes are impressive, the premium pricing becomes unsustainable for their household budget.

Lifestyle changes also drive cancellation decisions. Customers report cancelling when they return to office-based work and have less time for cooking elaborate meals, when they move house and need to adjust their spending, or when dietary requirements change due to health conditions. Others find they accumulate too much packaging waste or discover they prefer more spontaneity in their meal planning.

Some subscribers cancel temporarily during busy periods like holidays or when they're away from home frequently for work. However, they note that pausing a subscription isn't always straightforward, leading them to cancel entirely rather than navigate complex pause mechanisms.

Customer experiences with cancellation

Customer reviews regarding Super Super's cancellation process are mixed. Some customers report smooth experiences when cancelling through the website or customer service, receiving prompt confirmation and no further charges. These positive experiences typically involve customers who cancelled well in advance of their next delivery date and carefully followed the stated procedures.

However, other customers describe frustrations with the cancellation process. Common complaints include difficulty accessing account settings online, unclear information about cancellation deadlines, and receiving additional deliveries after requesting cancellation. Some customers report that their cancellation requests weren't processed in time, resulting in unwanted charges that required follow-up to resolve.

These mixed experiences highlight why postal cancellation with tracked delivery is so valuable. Customers who sent formal letters report greater confidence in their cancellation being processed correctly, as they had concrete proof of their request and its delivery date.

Practical tips for successful cancellation

Based on customer experiences and consumer rights principles, several practical tips can help ensure your cancellation goes smoothly. First, act early—don't wait until the last minute before your next delivery is due. Cancelling well in advance of the deadline gives you a buffer if any problems arise and ensures you're not charged for another box.

Document everything related to your cancellation. Take screenshots of any online cancellation attempts, save all email correspondence, and keep copies of postal letters and proof of delivery. This documentation is your protection if disputes occur. As a result, you'll have clear evidence to support your position if the company claims your cancellation wasn't received or was processed late.

Check your bank statements carefully after cancelling to ensure no further charges appear. If you spot any unauthorised charges, contact Super Super immediately in writing and, if necessary, speak to your bank about disputing the transaction. Under UK payment protection rules, you have rights to challenge incorrect charges.

Consider sending your cancellation letter at least ten days before your next scheduled delivery, even if the official deadline is shorter. This additional buffer accounts for postal delays and processing time, reducing the risk of being charged for one more box. The small cost of posting your letter early is worthwhile compared to the price of an unwanted delivery.

What to do if problems arise

If Super Super doesn't honour your cancellation or continues charging you after you've cancelled, you have several options for recourse. First, contact the company directly in writing, referencing your original cancellation letter and providing your proof of delivery. Request an immediate refund of any incorrect charges and written confirmation that your subscription is cancelled.

If the company doesn't respond satisfactorily within 14 days, escalate your complaint. You can dispute charges through your bank or credit card provider, explaining that you cancelled the subscription and providing your evidence. Payment providers take such disputes seriously and will investigate on your behalf.

For more serious issues, you can report the company to Trading Standards or seek advice from Citizens Advice. These organisations can provide guidance on your consumer rights and may intervene if the company is engaging in unfair practices. In extreme cases, you might consider the small claims court for recovering significant sums, though this should be a last resort.

Remember that as a consumer, you have substantial legal protections in the UK. Companies cannot make it unreasonably difficult to cancel subscriptions, and they cannot continue charging you after you've properly cancelled. Understanding these rights and documenting your actions puts you in a strong position to resolve any cancellation issues that arise.

Taking control of your subscription cancellation by using reliable postal methods and understanding your consumer rights ensures you can end your Super Super subscription on your terms, without unwanted charges or complications. The key is acting promptly, documenting everything, and using tracked postal services to create an indisputable record of your cancellation request.