Ending your UAB 360 Mind membership made easy

About UAB 360 Mind

UAB 360 Mind is a wellness subscription service operating in the UK that provides mental health and mindfulness resources to its members. The service, operated by UAB 360 Mind Ltd, offers digital content including meditation guides, stress management tools, and personal development materials designed to support mental wellbeing. Like many subscription-based wellness platforms, it automatically renews unless members take specific action to cancel their membership.

The company positions itself within the growing digital wellness market, targeting individuals seeking structured support for their mental health journey. However, as with many subscription services, members sometimes find themselves wanting to cancel for various reasons—whether they've achieved their wellness goals, found alternative resources, or simply need to reduce their monthly expenses.

Understanding how to properly cancel your UAB 360 Mind subscription is crucial because the service operates on an automatic renewal basis. This means your payment method will continue to be charged at regular intervals unless you follow the correct cancellation procedure. Most importantly, getting your cancellation right the first time prevents unwanted charges and potential disputes down the line.

Plans, features and pricing

UAB 360 Mind structures its offerings around tiered subscription models, each providing different levels of access to their wellness content library. Understanding what you're paying for helps you make an informed decision about whether to continue or cancel your membership.

Subscription tiers explained

The service typically operates with multiple membership levels, though pricing and features can vary based on promotional periods and market conditions. Here's what you need to know about the general structure:

Keep in mind that these prices represent typical ranges, and your actual subscription cost may differ based on when you signed up and any promotional offers you accepted. Always check your most recent payment confirmation to verify your exact plan and pricing.

What members actually receive

From processing hundreds of cancellation requests, I've seen that members often cite a disconnect between expectations and reality. The service generally provides access to pre-recorded meditation sessions, downloadable wellness guides, and sometimes live virtual sessions depending on your tier. However, many members report that the content library feels repetitive after a few months or that they simply don't use the service enough to justify the ongoing cost.

Additionally, some members discover free alternatives like YouTube meditation channels or NHS-recommended apps that meet their needs without the subscription fee. This is perfectly reasonable—wellness resources should fit your lifestyle and budget, not create additional stress.

Terms of service and cancellation policy

Before diving into the cancellation process, you absolutely must understand the contractual obligations you agreed to when signing up. This knowledge protects you from unexpected charges and ensures you cancel within the proper timeframe.

Legal requirements in the UK

Under UK consumer protection law, specifically the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have specific rights when dealing with subscription services. These regulations require companies to provide clear information about cancellation procedures and to honour properly submitted cancellation requests.

Most importantly, if you're still within 14 days of initially signing up, you have an automatic right to cancel under the "cooling-off period" rules. This applies even if you've used the service during those 14 days. However, after this period, you're bound by the company's specific cancellation terms.

Notice periods and billing cycles

UAB 360 Mind typically requires advance notice before your next billing date. From my experience handling these cancellations, here's what you need to know:

The standard notice period is usually between 5 to 10 business days before your renewal date. This means you cannot cancel on the day before your subscription renews and expect to avoid the next charge. Planning ahead is essential. I've seen countless cases where members thought they cancelled in time, only to receive one more charge because they missed the notice deadline.

Refund eligibility

Understanding refund policies prevents disappointment. Generally, UAB 360 Mind does not offer refunds for partial months of service. If you cancel mid-billing cycle, you'll typically retain access until the end of your paid period, but you won't receive money back for unused days.

However, there are exceptions. If the service has failed to provide what was promised, if there were technical issues preventing access, or if charges were made after a valid cancellation, you may have grounds for a refund claim. Document everything in these situations—screenshots, email confirmations, and payment records all strengthen your case.

Why postal cancellation is your best option

After processing thousands of subscription cancellations, I can tell you with absolute certainty that postal cancellation via Recorded Delivery is the most reliable method for ending your UAB 360 Mind membership. Let me explain why this matters so much.

The proof problem with other methods

Many members initially try to cancel through email or by filling out online forms, assuming these digital methods are more convenient. The problem? You have limited proof that your request was received and processed. I've handled numerous cases where members insisted they cancelled online, only to continue receiving charges months later. Without tracked proof of delivery, these disputes become your word against the company's records.

Phone cancellations present similar issues. Even if you speak with a representative who confirms your cancellation, you have no written record of that conversation unless you request written confirmation—which many people forget to do in the moment. Reference numbers can be lost, and call recordings aren't accessible to you as the customer.

Legal protection through postal evidence

Recorded Delivery provides you with legal-grade proof that your cancellation request was delivered to the company's registered address. This matters enormously if you later need to dispute charges with your bank or card provider. Financial institutions take postal proof seriously when processing chargeback requests, whereas "I sent an email" carries far less weight.

Additionally, under UK law, a properly posted letter to a company's registered address constitutes valid notice, regardless of whether the company claims they didn't receive it or didn't process it. Your Recorded Delivery receipt proves you fulfilled your obligation to notify them.

Peace of mind and paper trails

Beyond the legal advantages, postal cancellation gives you peace of mind. You'll have a physical receipt showing exactly when your letter was delivered, who signed for it, and the tracking number for your records. Keep this receipt with your financial documents—it's your insurance policy against future billing disputes.

Cancelling by post: the complete guide

Now let's walk through the exact process of cancelling your UAB 360 Mind subscription by post. Follow these steps carefully to ensure your cancellation is processed correctly the first time.

Step one: gather your account information

Before writing anything, collect these essential details. You'll need your full name as it appears on the account, your email address associated with the subscription, your account number or customer reference if you have one, and the payment method being charged (last four digits of your card are sufficient).

Additionally, note your current billing date and the date you want your cancellation to take effect. Pro tip: always request cancellation effective immediately or from the next possible date according to their terms. Don't leave this vague or open to interpretation.

Step two: prepare your cancellation letter

Your cancellation letter needs to be clear, direct, and include all relevant information. Keep the tone professional and factual—this isn't the place for lengthy explanations about why you're cancelling, though a brief reason can be helpful for their records.

Your letter should state clearly that you are cancelling your subscription, include all your account details, specify the effective cancellation date you're requesting, and request written confirmation of the cancellation. Date the letter and sign it. Most importantly, keep a copy for your records before posting.

Step three: address your letter correctly

This is absolutely critical. Your cancellation letter must go to UAB 360 Mind's official registered address. Sending it anywhere else could delay or invalidate your cancellation request. Here is the exact address you need:

• UAB 360 Mind Ltd
• Kemp House
• 160 City Road
• London
• EC1V 2NX
• United Kingdom

Double-check every line before posting. A single error in the postcode or building name could result in your letter being delayed or returned, potentially causing you to miss your cancellation deadline.

Step four: send via Recorded Delivery

Take your sealed, properly addressed letter to a Post Office and request Recorded Delivery service. This typically costs around £3-£4 and is absolutely worth the investment. The postal worker will provide you with a receipt containing a tracking number—guard this receipt carefully.

Alternatively, you can use services like Postclic that handle the entire posting process digitally. You provide your cancellation details online, they print and post the letter via tracked delivery, and you receive digital proof of posting and delivery. This saves you the trip to the Post Office and ensures professional formatting, though it's a personal choice whether you prefer the traditional method or digital convenience.

Step five: track delivery and follow up

Use your tracking number to monitor your letter's progress. Royal Mail's tracking system updates regularly, and you'll be able to see exactly when your letter was delivered and who signed for it. This typically takes 1-2 business days for delivery within the UK.

Once delivery is confirmed, wait 5-7 business days for the company to process your request. If you don't receive written confirmation within this timeframe, send a follow-up letter referencing your original cancellation, including the date it was delivered and the tracking number. Keep copies of all correspondence.

Step six: verify the cancellation took effect

Check your bank or card statements carefully in the weeks following your cancellation. Your subscription should not renew after the cancellation date. If you do see a charge, contact your bank immediately to dispute it, providing your Recorded Delivery proof as evidence that you cancelled properly.

Most importantly, don't assume silence means success. Proactively verify that no charges have occurred rather than discovering an unwanted payment months later when it's harder to dispute.

Common mistakes that cost people money

Let me share the mistakes I see repeatedly that result in additional unwanted charges or complicated disputes. Avoiding these pitfalls will save you considerable hassle.

Missing the notice deadline

The single most expensive mistake is waiting until the last minute to cancel. If your subscription renews on the 15th of each month and the terms require 10 days' notice, posting your cancellation on the 10th is too late—you'll be charged for another month. Always allow extra time for postal delivery and processing. I recommend posting your cancellation at least 14 days before your renewal date to be safe.

Using the wrong address

Some members send cancellation letters to addresses found on marketing materials or outdated websites rather than the official registered address. These letters may eventually reach the right department, but the delay can push you past your cancellation deadline. Always use the registered company address I've provided above.

Forgetting to keep proof

Posting your letter without Recorded Delivery or losing your receipt is asking for trouble. I've seen cases where companies claim they never received a cancellation letter, and without proof, the member has no recourse. The £3-£4 for Recorded Delivery is insurance against potentially hundreds of pounds in unwanted charges.

Assuming email confirmation is sufficient

Some members send their cancellation by post but then also email the company, receiving an automated response acknowledging receipt of their email. They assume this email acknowledgement confirms their cancellation, but often it's just an automated "we received your email" message, not confirmation that the cancellation was processed. Only accept a specific confirmation that states your subscription has been cancelled and provides an effective date.

Tips from former members

Having spoken with hundreds of people who've successfully cancelled their UAB 360 Mind subscriptions, here are the insider tips that make the process smoother.

Document everything from day one

Former members consistently advise keeping records from the moment you sign up. Save your initial signup confirmation, payment receipts, and any communication with the company. When it comes time to cancel, you'll have everything you need at your fingertips. One member told me she created a dedicated email folder for all subscription-related messages, which saved her hours of searching when she needed to reference her account details.

Set calendar reminders before renewal dates

Smart subscribers set reminders 30 days before their renewal date to decide whether to continue or cancel. This gives you plenty of time to post your cancellation letter within the required notice period. Several former members mentioned using their phone's calendar with recurring annual reminders, particularly useful for yearly subscriptions where it's easy to forget the renewal date.

Take photos of your letter before posting

This might seem excessive, but photographing your completed cancellation letter before sealing the envelope provides additional evidence of what you sent and when. If there's ever a dispute about the content of your cancellation request, you'll have proof of exactly what you wrote. One former member successfully disputed a charge by showing her bank the photo of her cancellation letter alongside the Recorded Delivery receipt.

Consider using digital postal services

Many former members recommend services like Postclic for subscription cancellations. These platforms handle the entire posting process—you input your details online, they format and print your letter professionally, and send it via tracked delivery. You receive digital proof of everything, which is easier to store and access than physical receipts. The cost is comparable to posting it yourself, but you save the trip to the Post Office and gain the convenience of digital record-keeping.

Don't explain too much in your cancellation letter

Keep your cancellation letter brief and factual. You're not required to justify your decision or provide detailed reasons for cancelling. Some members have reported that lengthy explanations led to the company contacting them with retention offers, prolonging the process. A simple, clear statement of cancellation is most effective.

Check for outstanding issues before cancelling

If you've had any disputes with the company—perhaps you were overcharged or experienced service problems—resolve these before cancelling. Once your account is closed, it becomes much harder to address billing disputes or request refunds for past issues. Deal with any outstanding problems first, then proceed with cancellation.

Know your rights regarding continued charges

Former members emphasise the importance of understanding that if you're charged after submitting a valid cancellation, you have strong grounds for a chargeback through your bank. Your Recorded Delivery proof makes this process straightforward. Don't hesitate to dispute unauthorized charges—banks generally side with customers who have clear evidence of cancellation.

Watch for "reactivation" attempts

Some members report receiving promotional emails months after cancelling, sometimes with offers to rejoin. Be cautious about clicking links in these emails, as some have accidentally reactivated their subscriptions by clicking what they thought was just an informational link. If you want to remain cancelled, simply delete these promotional messages without engaging.

Plan ahead for annual subscriptions

If you're on an annual plan, the cancellation process is the same, but timing becomes even more critical. Annual subscriptions often have specific cancellation windows—sometimes 30 or even 60 days before the renewal date. Check your terms carefully and set your reminder well in advance. Missing the cancellation window on an annual subscription can cost you significantly more than missing it on a monthly plan.

The most valuable advice from former members is simply this: treat your cancellation as a formal business transaction requiring proper documentation and follow-through. The few minutes spent doing it correctly will save you hours of potential dispute resolution later. Your subscription should serve your wellness goals, not create additional stress through complicated cancellation processes or unwanted charges.