Ending your WeWork membership made easy

About WeWork

WeWork is a global provider of flexible workspace solutions that revolutionised the coworking industry when it launched in 2010. The company operates numerous locations across the United Kingdom, offering everything from hot desks and dedicated workstations to private offices and entire floor spaces for growing businesses. What started as a concept for freelancers and startups has evolved into a comprehensive workspace solution serving companies of all sizes, from solo entrepreneurs to Fortune 500 corporations.

In the UK, WeWork maintains a strong presence in major cities including London, Manchester, Birmingham, and Edinburgh. Each location features modern design, high-speed internet, meeting rooms, phone booths, communal areas, and complimentary refreshments. The company positions itself as more than just office space—it's a community-focused environment designed to foster networking, collaboration, and business growth.

The appeal of WeWork lies in its flexibility compared to traditional office leases. Instead of committing to multi-year contracts with significant upfront costs, members can access professional workspace with shorter commitment periods. This model particularly attracts businesses experiencing rapid growth or contraction, those testing new markets, or professionals who value the amenities and networking opportunities that coworking spaces provide.

However, circumstances change. Companies may outgrow the space, decide to establish their own offices, face budget constraints, or simply find that the coworking model no longer suits their operational needs. Understanding how to properly cancel your WeWork membership—particularly through postal methods—is essential for avoiding unexpected charges and ensuring a clean break from your contract.

Plans, features and pricing

WeWork UK offers several membership tiers designed to accommodate different working styles and business requirements. The pricing structure varies significantly depending on location, with Central London spaces commanding premium rates compared to locations in other UK cities. Keep in mind that prices fluctuate based on demand, building amenities, and specific floor plans.

Membership options available

The flexible nature of WeWork's offerings means you can scale up or down as your business evolves. Each membership type comes with core amenities including high-speed Wi-Fi, printing facilities, community events, and access to WeWork's global network. Additionally, all members receive 24/7 building access at their home location, though access to other WeWork spaces depends on your specific membership level.

What's included in your membership

Most importantly, understanding what you're paying for helps you evaluate whether the membership still provides value. WeWork memberships typically include unlimited coffee, tea, and fruit water, cleaning services, mail handling, and access to common areas. Meeting room credits vary by membership level, with hot desk members receiving limited hours whilst private office members often enjoy more generous allocations.

The company also provides regular community events, workshops, and networking opportunities designed to connect members. Professional development seminars, yoga classes, happy hours, and industry-specific meetups form part of the WeWork experience. However, if you're not utilising these benefits, you may be paying for services that don't align with your actual needs.

Terms of service and cancellation policy

Before initiating any cancellation process, thoroughly review your specific membership agreement. WeWork's terms have evolved over time, and contracts signed at different periods may contain varying provisions. This is absolutely critical because misunderstanding your notice period or cancellation requirements can result in additional months of charges.

Understanding your commitment period

WeWork offers both month-to-month memberships and longer-term commitments. Month-to-month agreements typically require one month's notice, meaning if you submit cancellation on 15th January, you'll be charged through 15th February. Fixed-term contracts—ranging from three months to several years—may include early termination clauses with associated penalties.

Keep in mind that promotional rates often come with minimum commitment periods. If you joined during a special offer promising discounted rates for the first three months, you likely agreed to a minimum stay. Breaking this commitment early could trigger penalty fees equivalent to the remaining contract value or forfeiture of your security deposit.

Notice requirements in the UK

UK contract law requires clear communication of cancellation intent. WeWork's standard terms typically mandate written notice, and this is where postal cancellation becomes your most reliable option. Verbal notifications, even if documented in follow-up emails, may not satisfy contractual requirements. Similarly, emails can be disputed—servers fail, messages end up in spam folders, or recipients claim non-receipt.

Most WeWork UK memberships require 30 days' written notice, though some contracts specify calendar month notice. There's a crucial difference: 30 days' notice means exactly one month from receipt of your letter, whilst calendar month notice means you must provide notice before the first of the month to terminate at month-end. Check your specific agreement to determine which applies to you.

Financial obligations upon cancellation

You remain financially responsible through your notice period. Additionally, WeWork will conduct a final inspection of your space if you occupied a private office. Any damages beyond normal wear and tear, missing furniture, or required cleaning may be deducted from your security deposit. Most importantly, ensure all personal belongings are removed before your final day—items left behind are typically disposed of without further notice.

Cancelling by post - the complete guide

Postal cancellation represents the gold standard for contract termination in the UK. Unlike digital methods that can be disputed or ignored, a properly sent recorded delivery letter provides irrefutable evidence of your cancellation request. This matters tremendously if disputes arise about whether notice was properly given or when it was received.

Why postal cancellation is your safest option

First and foremost, recorded delivery creates a legal paper trail. The Royal Mail tracking system documents exactly when your letter was posted and when it was delivered. If WeWork later claims they never received your cancellation or disputes the timing, you have official proof. This protection is invaluable when dealing with contract termination involving ongoing financial obligations.

Next, consider that WeWork processes thousands of membership changes monthly across their UK locations. Emails can be overlooked, online portals may malfunction, and phone calls leave no permanent record. A physical letter sent to the correct registered address must be processed according to established procedures. It creates accountability within their administrative systems.

Additionally, UK consumer protection regulations recognise postal communication as valid legal notice. Courts consistently uphold that properly addressed and posted letters constitute effective communication, even if the recipient claims non-receipt. This legal precedent works in your favour when you need to prove you fulfilled your contractual obligations.

What information your letter must contain

Your cancellation letter needs specific details to be processed efficiently. Include your full name exactly as it appears on your membership agreement, your membership number or account reference, the specific WeWork location you're cancelling, and your contact details. Most importantly, state clearly and unambiguously that you are providing formal notice to cancel your membership.

Specify your desired termination date, ensuring it complies with your notice period requirements. For example: "I am providing 30 days' notice to terminate my membership effective 28th February 2024." Avoid vague language like "as soon as possible" or "at your earliest convenience"—these create ambiguity that could work against you.

Request written confirmation of your cancellation and the final date of your membership. Ask for details about security deposit return, including the timeframe and method of repayment. Include your current mailing address for any final correspondence or cheque payments. Keep your letter professional and factual—emotional explanations or complaints don't strengthen your legal position and may delay processing.

Preparing your letter for posting

Print your letter on clean white paper using a professional font. Sign it in ink—electronic signatures on printed documents can be questioned. Make two complete copies before posting: one for your records and one backup. Photograph or scan the signed original before sealing the envelope, creating digital evidence of exactly what you sent.

Address the envelope clearly and accurately. Use the official registered office address for WeWork's UK operations to ensure your notice reaches the correct legal entity. This is absolutely critical—sending your cancellation to your local WeWork location's street address may not constitute proper legal notice under your contract terms.

The correct postal address for WeWork UK

Send your cancellation letter to WeWork's official UK registered address. This ensures your notice reaches the appropriate administrative department responsible for processing membership terminations. Always use this address rather than your local building's address:

• WeWork UK Ltd
• 1 Poultry
• London
• EC2R 8EJ
• United Kingdom

Sending via recorded delivery

Visit your local Post Office and request Royal Mail Signed For or Special Delivery service. Standard Signed For costs approximately £2-3 and provides tracking with signature confirmation. Special Delivery offers guaranteed next-day delivery with higher compensation if lost, though it costs around £7-8. For most cancellations, Signed For provides adequate protection at reasonable cost.

The Post Office will provide a receipt with a tracking number. Keep this receipt safe—it's your proof of posting. Next, register for Royal Mail tracking updates by entering your tracking number on the Royal Mail website. You'll receive notifications when your letter is delivered and who signed for it. Screenshot these confirmations and save them with your other cancellation documentation.

Most importantly, send your letter early in your billing cycle if possible. Don't wait until the last possible day to meet your notice requirements. Technical delays, postal strikes, or administrative backlogs could mean your letter arrives after your intended notice date, potentially obligating you to an additional month's payment.

Using services like Postclic for efficiency

For those who want to streamline the postal cancellation process, services like Postclic offer a modern solution to traditional letter sending. These platforms allow you to create, send, and track formal letters entirely online, combining the legal validity of postal communication with digital convenience.

Postclic handles the physical printing, envelope preparation, and posting of your letter through tracked Royal Mail services. You receive digital proof of postage and delivery confirmation, all accessible through your online account. This eliminates trips to the Post Office whilst maintaining the legal protections of recorded delivery. Additionally, the service ensures professional formatting and proper addressing, reducing the risk of errors that could delay processing.

The time-saving benefits are significant for busy professionals. Instead of drafting, printing, and posting during business hours when Post Offices are most crowded, you can submit your cancellation letter any time from any device. The digital audit trail provides easy access to all documentation if you need to reference your cancellation later.

Following up on your cancellation

Once your letter shows as delivered, wait three to five business days, then contact WeWork's member services to confirm receipt and processing. Reference your tracking number and delivery confirmation. Request written acknowledgment via email, which provides additional documentation beyond your postal proof.

If you don't receive confirmation within one week of delivery, send a follow-up letter via recorded delivery. Reference your original letter's tracking number and delivery date, and attach a copy of the delivery confirmation. This demonstrates your diligence in ensuring proper notice and strengthens your position if disputes arise.

Tips from former members

Having processed countless WeWork cancellations, certain patterns emerge regarding what works smoothly and what causes problems. These insights from former members can help you avoid common pitfalls and ensure your cancellation proceeds without unnecessary complications.

Document everything from day one

First and foremost, keep copies of all documentation related to your WeWork membership. This includes your original contract, any amendments, payment receipts, and correspondence. When cancellation time comes, you'll need to reference specific terms and dates. Former members consistently report that having complete records prevented disputes about notice periods, pricing, or deposit amounts.

Photograph your workspace before vacating, particularly if you occupy a private office. Document the condition of furniture, walls, floors, and fixtures. These images protect you against unjustified damage claims that could impact your security deposit return. Take photos with timestamps visible, and include wide shots showing the entire space plus close-ups of any pre-existing wear.

Understand why people typically cancel

Budget constraints represent the most common cancellation reason. Businesses experiencing economic pressure often find that WeWork's monthly costs exceed the value they're receiving, particularly if they're not fully utilising the space or amenities. The flexibility that initially attracted them becomes less important than reducing fixed costs.

Next, many companies outgrow their WeWork space or decide that traditional office leases offer better value at their current size. Once a business reaches 10-15 employees, the per-person cost of WeWork often exceeds what they'd pay for conventional office space with a longer lease. Additionally, established companies may want their own branded environment rather than shared coworking spaces.

Remote work policies also drive cancellations. The pandemic permanently shifted many companies to distributed teams, eliminating the need for central office space. Businesses discovered their teams remained productive working from home, making expensive coworking memberships unnecessary. Similarly, individuals who joined WeWork for separation between home and work found that remote work suited them better than expected.

Location changes frequently prompt cancellations. Members relocating to areas without WeWork presence or moving to neighbourhoods where their current location is no longer convenient need to terminate their memberships. Whilst WeWork offers a global network, specific location commitments don't always transfer seamlessly.

Timing your cancellation strategically

Consider your billing cycle carefully when planning cancellation. If you're billed on the first of each month and provide notice on the 28th, you'll pay for nearly two full months after deciding to cancel. Instead, submit your cancellation immediately after your monthly payment processes, maximising the use you receive during your notice period.

Additionally, review any upcoming price increases mentioned in recent communications. WeWork periodically adjusts pricing, and if an increase is scheduled, timing your cancellation to avoid it could save significant money. Former members report that price increase notifications often prompt them to finally action cancellations they'd been considering.

What to expect during your notice period

Your membership remains fully active throughout your notice period. Continue using the space normally, attending events, and accessing amenities. Some members mistakenly believe they should vacate immediately upon submitting cancellation, but you've paid for this time—use it. However, don't prepay for any additional services or meeting room packages that extend beyond your termination date.

WeWork may contact you during your notice period with retention offers. These might include discounted rates, upgraded memberships, or flexible terms. Evaluate these objectively based on whether they address your actual reasons for cancelling. Don't let attractive offers convince you to stay if the fundamental issues remain unresolved. Keep in mind that promotional rates eventually expire, potentially leaving you in the same situation months later.

Security deposit returns and final payments

Most WeWork memberships require a security deposit equivalent to one or two months' fees. This should be returned within 30-45 days after your membership ends, minus any deductions for damages or outstanding charges. Former members emphasise the importance of obtaining an itemised statement if any deductions are made. Challenge any charges you believe are unjustified in writing within 14 days.

Ensure your payment method remains valid through your final billing cycle. Cancelled credit cards or insufficient bank balances that cause payment failures can complicate your cancellation and damage your credit rating. WeWork will pursue unpaid balances through collections, which creates headaches far exceeding the amounts involved. Pay everything owed promptly, then dispute any incorrect charges afterwards from a position of compliance.

Avoid these common mistakes

Never assume verbal cancellation is sufficient. Regardless of what a staff member at your location tells you, without written notice sent to the proper address, you haven't officially cancelled. Multiple former members report continuing charges because they relied on conversations rather than formal written notice. The person you spoke with may not have authority to process cancellations, may forget to submit your request, or may have misunderstood your intentions.

Don't ignore your contract terms hoping WeWork won't enforce them. Wishful thinking about notice periods or minimum commitments doesn't change your legal obligations. If you're in a fixed-term contract, explore whether early termination options exist, but don't simply stop paying and hope for the best. This damages your credit and may result in legal action for the full remaining contract value.

Finally, avoid sending cancellation letters to incorrect addresses. Your local WeWork building's street address, general customer service addresses, or email contacts typically aren't sufficient for formal contract termination. Use the official registered address provided in this guide to ensure your notice is legally effective.

Moving forward after WeWork

Once your cancellation is complete, evaluate what worked and what didn't about the coworking experience. This reflection helps inform future workspace decisions. Many former members transition to home offices, traditional leases, or different coworking providers that better match their evolved needs and budgets. Others return to WeWork later when circumstances change, benefiting from their previous experience to negotiate better terms or choose more suitable membership levels.

The flexibility that defines coworking means cancellation isn't failure—it's adaptation. Your business and working style evolve, and your workspace should evolve accordingly. Properly executed cancellation through postal methods ensures you leave on good terms, with all financial obligations satisfied and documentation proving you fulfilled your contractual requirements. This professional approach maintains positive relationships and keeps options open for potential future arrangements if your needs change again.