Stopping WideAlPDF: What you need to know

About WideAlPDF

WideAlPDF is a UK-based service provided by Wide Format Solutions, specialising in wide format printing and document management solutions. Operating from their Cardiff headquarters, they offer professional printing services for large-scale documents, technical drawings, architectural plans, and engineering blueprints. The company serves businesses, architects, engineers, and design professionals who require high-quality large format printing capabilities.

What sets WideAlPDF apart is their focus on technical document handling and wide format printing technology. They provide both hardware solutions and ongoing service agreements for businesses that need reliable access to professional-grade printing equipment. Their service packages typically include equipment maintenance, software support, and document management solutions tailored to professional environments.

Most importantly, WideAlPDF operates on subscription-based service agreements rather than one-off purchases. This means customers commit to ongoing contracts that include equipment lease, maintenance, and support services. Understanding this subscription model is crucial when it comes to cancellation, as these aren't simple month-to-month arrangements you can stop with a quick email.

Keep in mind that Wide Format Solutions has been operating in the UK market for years, building a reputation in the technical printing sector. Their services are particularly popular among architectural firms, construction companies, and engineering consultancies that regularly handle large-scale technical documents.

Plans, features and pricing

WideAlPDF offers several service tiers designed to match different business requirements and printing volumes. Their pricing structure reflects the professional nature of their equipment and support services. Here's what you need to know about their main offerings:

What's included in typical packages

First, understand that WideAlPDF subscriptions bundle multiple services together. You're not just renting a printer – you're getting a complete solution. Most packages include the wide format printing equipment itself, regular maintenance visits, technical support during business hours, and software for document management and print queue handling.

Additionally, many contracts include consumables allowances. This means a certain amount of ink, paper, or printing credits are included in your monthly fee. Once you exceed these allowances, additional charges apply. This is something to watch carefully, as overage charges can significantly increase your monthly costs.

The professional and enterprise tiers typically include training for your staff, which can be valuable when you're starting out. They also offer faster response times for technical issues – usually within four hours for professional plans and two hours for enterprise agreements.

Contract lengths and commitments

Here's where things get serious: WideAlPDF typically requires minimum contract terms. Most agreements run for 36 months, though some businesses negotiate 24-month terms. These aren't casual subscriptions you can cancel whenever you fancy – they're binding commercial agreements.

Keep in mind that early termination usually triggers penalty fees. These can be substantial, sometimes requiring you to pay a percentage of the remaining contract value. This is precisely why understanding the cancellation process and your contractual obligations is so important before you commit to ending your service.

Terms of service and cancellation policy

Right, let's talk about the legal side of things. WideAlPDF's terms of service are typical for B2B equipment leasing arrangements, but they contain several crucial details you absolutely must understand before attempting to cancel.

Notice periods and requirements

First and foremost, WideAlPDF requires written notice for any cancellation. This isn't a service you can cancel with a phone call or email – they need formal written notification sent to their registered business address. The standard notice period is 90 days, though some contracts specify different terms depending on when you signed up and which package you chose.

Most importantly, this notice period means you'll continue paying for three full months after you submit your cancellation request. There's no way around this – it's built into the contract to protect the company's revenue stream and allow them time to retrieve equipment and process your account closure.

Additionally, your cancellation request must arrive before a specific deadline relative to your contract end date. If you're on a 36-month contract and want to cancel at the end without automatic renewal, you typically need to provide notice at least 90 days before month 36 ends. Miss this window, and you might find yourself automatically rolled into another contract term.

Early termination fees

Here's what catches many businesses off guard: cancelling before your minimum term expires usually triggers early termination charges. These fees are calculated based on the remaining months in your contract, typically ranging from 50% to 100% of the outstanding payments.

For example, if you're 18 months into a 36-month contract paying £300 monthly, and your early termination clause specifies 75% of remaining payments, you'd owe approximately £4,050 (18 months × £300 × 0.75). That's a significant sum, which is why many businesses continue their subscriptions even when they're no longer needed.

Equipment return obligations

Keep in mind that all leased equipment must be returned in good working condition. WideAlPDF will arrange collection once your cancellation is processed, but you're responsible for ensuring the equipment is properly maintained until collection occurs. Any damage beyond normal wear and tear results in additional charges.

Pro tip from experience: photograph the equipment from all angles before it's collected. Document its condition thoroughly. I've seen disputes arise months after collection when companies claim damage that customers insist wasn't present. Having dated photographic evidence protects you.

Cancelling by post - the complete guide

Right, let's get into the practical steps for cancelling WideAlPDF through postal correspondence. This is the most reliable method and provides you with legal proof of your cancellation request – something that's absolutely essential for a commercial service agreement.

Why postal cancellation is your best option

First, understand why sending a formal letter via Recorded Delivery is the gold standard for cancelling business services like WideAlPDF. Unlike emails, which can be filtered, overlooked, or claimed to have never arrived, a posted letter with tracking provides indisputable proof that your cancellation notice was delivered.

Additionally, UK contract law recognises written postal correspondence as formal notification. If any dispute arises about whether you properly notified WideAlPDF of your intention to cancel, your Recorded Delivery receipt serves as legal evidence. This matters enormously if the company tries to charge you for additional months or claims you didn't provide adequate notice.

Most importantly, business-to-business agreements like WideAlPDF subscriptions often specify in their terms that cancellation requests must be submitted in writing to their registered office address. This isn't just a preference – it's a contractual requirement. Failing to follow this procedure could invalidate your cancellation attempt.

Preparing your cancellation letter

Your cancellation letter needs to include specific information to be effective. Start with your account details: your customer reference number, the business name on the account, and the service address where equipment is installed. Without these identifiers, WideAlPDF might struggle to locate your account quickly, potentially delaying your cancellation processing.

Next, clearly state your intention to cancel. Use unambiguous language like \