Ending your Wild Dose membership made easy

About Wild Dose

Wild Dose is a UK-based supplement subscription service that delivers personalised vitamin and mineral sachets directly to your door. Founded with the aim of simplifying daily nutrition, the company creates customised supplement packs based on individual health goals, lifestyle factors, and dietary requirements. Each daily sachet contains a tailored combination of vitamins, minerals, and nutrients designed to support specific wellness objectives.

The service operates on a subscription model, which means customers receive regular deliveries of their personalised supplement packs. This approach offers convenience for those committed to maintaining a consistent supplement routine. However, as with any subscription service, circumstances change, and you may find yourself needing to cancel your membership. Understanding your rights and the proper cancellation process is essential to avoid unwanted charges and ensure a smooth exit from the service.

Wild Dose positions itself as a premium wellness brand, using science-backed formulations and high-quality ingredients. The company conducts an initial assessment through an online questionnaire that explores various aspects of your health, including energy levels, sleep quality, stress management, immune function, and specific wellness goals. Based on your responses, Wild Dose creates a unique supplement formula delivered in convenient daily sachets.

As a consumer, it is important to recognise that subscription services create ongoing contractual obligations. Therefore, understanding the terms of your agreement from the outset protects you from unexpected complications when you decide to end the service. This guide focuses specifically on cancelling Wild Dose through postal methods, which provide the most reliable evidence of your cancellation request under UK consumer protection law.

Subscription plans and pricing

Wild Dose operates a flexible subscription model with pricing that reflects the personalised nature of the service. Understanding the financial commitment you have made helps you plan your cancellation appropriately and ensures you are not charged for periods beyond your intended use of the service.

Current pricing structure

The company typically offers subscription plans with pricing that varies depending on the length of commitment and the specific formulation created for you. As a personalised service, the exact cost may differ between customers based on the ingredients and quantities included in your daily sachets. This means your monthly cost might not be identical to another customer's subscription.

These prices represent typical ranges and may vary based on promotional offers, the complexity of your formulation, and any additional supplements included in your personalised pack. As a result, you should always refer to your original order confirmation or account details to verify your specific subscription cost and billing cycle.

Understanding your commitment period

Different subscription lengths come with different implications for cancellation. Monthly subscriptions generally offer more flexibility, allowing you to cancel with shorter notice periods. In contrast, quarterly or annual subscriptions may have specific terms regarding early cancellation or minimum commitment periods. This is particularly important because some longer-term subscriptions may have been purchased at a discounted rate in exchange for a commitment to maintain the subscription for a certain duration.

Under UK consumer law, you have specific rights when entering into distance selling contracts, which includes online subscriptions. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period from the date you receive your first delivery, during which you can cancel without providing a reason. This means you have legal protection if you decide the service is not suitable shortly after starting your subscription.

Automatic renewal terms

Wild Dose subscriptions typically renew automatically at the end of each billing cycle unless you take action to cancel. This automatic renewal is standard practice for subscription services, but it places the responsibility on you to cancel before the next billing date if you wish to avoid further charges. Therefore, timing your cancellation correctly is crucial to prevent payment for another subscription period you do not intend to use.

Cancellation terms and conditions

Understanding the specific terms and conditions that govern your Wild Dose subscription is fundamental to exercising your cancellation rights effectively. These terms form the legal framework of your agreement with the company and dictate the procedures you must follow to end your subscription properly.

Legal requirements in the UK

As a UK consumer, you benefit from robust consumer protection legislation. The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 establish clear rights regarding subscription services and distance selling contracts. These laws require companies to provide transparent information about cancellation procedures and to honour cancellation requests made within the specified timeframes.

The 14-day cooling-off period is particularly significant. From the day you receive your first delivery, you have 14 days to cancel your subscription and receive a full refund, even if you have opened and used some of the product. This right exists regardless of what the company's own terms and conditions state, as it is a statutory right that cannot be waived by contractual terms.

Notice periods and deadlines

Beyond the initial cooling-off period, Wild Dose requires customers to provide notice before cancellation takes effect. The specific notice period should be clearly stated in your terms and conditions, but subscription services commonly require between 5 and 10 days' notice before the next billing date. This means you cannot cancel on the day before your subscription renews and expect to avoid the next charge.

In practice, this notice requirement protects both you and the company. It allows Wild Dose time to process your cancellation and stop preparing your next shipment, whilst also giving you certainty about when your subscription will end. However, it also means you must plan ahead and submit your cancellation request well in advance of your next billing date.

Refund policies

Wild Dose's refund policy typically distinguishes between cancellations made during the cooling-off period and those made afterwards. During the 14-day cooling-off period, you are entitled to a full refund of any payments made. After this period, refunds for unused portions of prepaid subscriptions depend on the company's specific terms and the type of subscription you purchased.

For monthly subscriptions paid in arrears, cancellation usually means you will not be charged for future months, but you remain responsible for the current month's payment. For quarterly or annual subscriptions paid in advance, the refund policy may be less favourable, potentially offering no refund for the remaining period or only a pro-rata refund minus an administration fee. This is why understanding your subscription type before cancelling is essential to managing your expectations about potential refunds.

Why people choose to cancel

Understanding common cancellation reasons helps contextualise your own decision and confirms that seeking to cancel is a normal part of consumer behaviour. Many customers cancel Wild Dose for perfectly legitimate reasons that have nothing to do with product quality. Financial circumstances change, and the monthly cost may become unsustainable. Health priorities shift, and the specific supplements provided may no longer align with your current wellness goals.

Some customers find that the personalised formulation does not deliver the expected benefits after several months of use. Others discover they prefer purchasing individual supplements from retail stores, giving them more control over specific brands and dosages. Lifestyle changes, such as pregnancy, new medications, or dietary shifts, may make the original supplement plan inappropriate. As a result, cancellation becomes the sensible choice rather than continuing a service that no longer serves your needs.

How to cancel Wild Dose by post

Cancelling your Wild Dose subscription by post offers the most reliable method for protecting your consumer rights. Postal cancellation creates a permanent, dated record of your request, which proves invaluable if any disputes arise about whether you cancelled in time or if charges continue after your cancellation should have taken effect.

Why postal cancellation is most reliable

Written cancellation sent by Recorded Delivery or Royal Mail Signed For provides several critical advantages over other cancellation methods. First, you receive proof of postage showing exactly when you sent your cancellation letter. Second, you obtain confirmation of delivery, proving the company received your request. Third, you create a paper trail that stands as legal evidence should you need to escalate a complaint to your bank, payment provider, or consumer protection authorities.

Online cancellation methods, whilst convenient, often lack transparency about when the cancellation was processed or whether technical issues prevented your request from being properly recorded. Email cancellations may go to spam folders or be overlooked during busy periods. In contrast, a physical letter sent by tracked postal service creates undeniable evidence that cannot be disputed. This means you maintain control over the cancellation process and have recourse if the company fails to honour your request.

Preparing your cancellation letter

Your cancellation letter should be clear, concise, and include all necessary information to identify your account and process your request. Include your full name exactly as it appears on your Wild Dose account, your account number or email address associated with the subscription, and your delivery address. State clearly and unambiguously that you are cancelling your subscription and specify the date from which you want the cancellation to take effect.

Request written confirmation of your cancellation, including confirmation that no further payments will be taken and that no further deliveries will be dispatched. If you are cancelling within the 14-day cooling-off period, explicitly state this and reference your statutory rights under the Consumer Contracts Regulations 2013. If you are seeking a refund, clearly state the amount you expect to be refunded and the reason for the refund request.

Keep your language professional and factual. You do not need to provide lengthy explanations for why you are cancelling, as this is your right as a consumer. However, briefly stating your reason can be helpful for the company's records and may expedite processing. Sign and date the letter, and keep a copy for your records before posting.

The correct postal address

Sending your cancellation letter to the correct address is crucial for ensuring it reaches the appropriate department and is processed promptly. Always check the most current address on the Wild Dose website or in your account documentation, as company addresses can change. The cancellation address should be clearly stated in the terms and conditions or customer service section of their website.

• Wild Dose Ltd
• Spaces Cannon Green
• 27 Bush Lane
• London
• EC4R 0AA
• United Kingdom

Address your letter to the Customer Service Department or Subscription Cancellations team to ensure it reaches the correct personnel. Using the complete and accurate address prevents delays caused by misrouted mail and demonstrates your diligence in following proper procedures.

Sending your letter with proof of delivery

Use Royal Mail Recorded Delivery or Royal Mail Signed For service when posting your cancellation letter. These services cost between £3 and £4 but provide tracking and proof of delivery, which is invaluable protection for a relatively small investment. When you post your letter, you will receive a receipt with a tracking number that allows you to monitor the letter's progress and confirm when it was delivered.

Retain this receipt and tracking information with your copy of the cancellation letter. If Wild Dose claims they never received your cancellation or if charges continue after the cancellation should have taken effect, this proof of delivery is your strongest evidence. In practice, companies are far more responsive to cancellation requests when they know you have documented proof of delivery, as this demonstrates you understand your rights and have taken proper precautions.

Using Postclic for professional cancellation letters

For those who want additional convenience and assurance, Postclic offers a service that simplifies the postal cancellation process whilst maintaining all the legal protections of traditional posted letters. Postclic allows you to create professionally formatted cancellation letters online, which are then printed and posted on your behalf using tracked delivery services.

This approach saves you time by eliminating the need to draft, print, and post the letter yourself. You receive digital proof of postage and delivery confirmation, which is stored securely online for future reference. The service ensures your letter is correctly formatted, includes all necessary information, and is sent to the correct address with appropriate tracking. For busy professionals or those unfamiliar with formal letter writing, this removes uncertainty from the cancellation process whilst preserving the legal advantages of postal cancellation.

Following up on your cancellation

After posting your cancellation letter, monitor your tracking information to confirm delivery. Once delivered, allow 3 to 5 working days for Wild Dose to process your request. If you do not receive confirmation within this timeframe, contact the company to verify your cancellation has been processed, referencing your letter's delivery date and tracking number.

Check your bank statements carefully after the cancellation should have taken effect to ensure no further payments are taken. If a payment is taken after your cancellation date, contact Wild Dose immediately with your proof of delivery and request an immediate refund. If the company is unresponsive or refuses to refund an incorrect charge, you have the right to raise a chargeback dispute with your bank or card provider, using your postal delivery proof as evidence that you cancelled in time.

Customer reviews and tips

Learning from other customers' experiences provides valuable insights into the practical realities of cancelling Wild Dose and helps you anticipate potential challenges. Customer feedback reveals common patterns in the cancellation process and highlights strategies that have proven effective for others in your situation.

Common customer experiences

Customer reviews regarding Wild Dose cancellation experiences vary considerably. Some customers report straightforward cancellations processed quickly without issues, particularly when proper notice was given and cancellation was requested by post with tracking. These positive experiences typically involve customers who carefully followed the terms and conditions, provided all required information, and maintained documentation of their cancellation request.

However, other customers have reported difficulties, including delays in processing cancellations, continued charges after cancellation requests, and challenges obtaining refunds for prepaid subscriptions. These negative experiences often occur when customers attempt to cancel close to their billing date without allowing sufficient notice period, or when they use less formal cancellation methods that lack proof of delivery.

Tips for successful cancellation

Based on collective customer experiences, several strategies significantly increase the likelihood of smooth cancellation. First, cancel well in advance of your next billing date, ideally at least 10 to 14 days before, even if the terms require less notice. This buffer provides ample time for processing and protects you from technical delays or postal delays that might otherwise result in one additional charge.

Second, always use tracked postal services for your cancellation letter. The small additional cost is worthwhile insurance against disputes about whether your cancellation was received. Third, be thorough in your cancellation letter, including all identifying information and explicit requests for written confirmation. The more specific and detailed your letter, the less room there is for misunderstanding or administrative errors.

Fourth, keep meticulous records of all documentation related to your cancellation, including copies of your letter, postal receipts, tracking information, delivery confirmation, and any subsequent correspondence with Wild Dose. This documentation becomes crucial if you need to escalate a complaint or dispute charges with your payment provider.

What to do if cancellation is refused or delayed

If Wild Dose fails to process your cancellation despite proper notice, or if charges continue after your cancellation should have taken effect, you have several escalation options. First, contact the company again in writing, referencing your original cancellation letter and proof of delivery, and requesting immediate processing and refund of any incorrect charges. Send this follow-up letter by tracked post as well, maintaining the paper trail.

If the company remains unresponsive or refuses to honour your cancellation, you can initiate a chargeback with your bank or credit card provider. Provide them with copies of your cancellation letter, proof of delivery, and evidence that you gave proper notice according to the terms and conditions. Banks and card providers have established dispute resolution processes for exactly these situations, and your documented evidence strengthens your case considerably.

You can also file a complaint with the Citizens Advice Consumer Service, which provides free advice and can refer serious cases to Trading Standards. For subscription disputes, you may also contact the Alternative Dispute Resolution (ADR) scheme that Wild Dose is required to belong to as a UK business. These independent arbitration services can mediate disputes and issue binding decisions if the company is not cooperating with reasonable cancellation requests.

Protecting yourself from future subscription issues

Your experience with Wild Dose offers valuable lessons for managing future subscription services. Before subscribing to any service, carefully read the cancellation terms and note the required notice period and cancellation method. Set calendar reminders well in advance of billing dates if you think you might want to cancel, giving yourself adequate time to prepare and send cancellation notices.

Consider using a dedicated email address or payment card for subscription services, making it easier to track recurring charges and manage multiple subscriptions. Review your bank statements monthly to identify any subscriptions you no longer use or unauthorised charges. This proactive approach helps you maintain control over your recurring expenses and ensures you are not paying for services you no longer want or need.

Remember that as a UK consumer, you have strong legal protections regarding subscription services. Companies must make cancellation reasonably straightforward and cannot impose unfair barriers to ending subscriptions. If you encounter resistance to legitimate cancellation requests, do not hesitate to assert your rights and use the escalation procedures available to you. Your consumer rights exist specifically to protect you in these situations, and regulatory authorities take subscription disputes seriously.

Final considerations

Cancelling Wild Dose by post represents the most secure method for protecting your interests and ensuring your cancellation request is properly documented and processed. The small investment in tracked postal services and the time required to prepare a proper cancellation letter provide significant protection against potential disputes and continued charges. By following the guidance in this comprehensive guide, you can cancel your subscription with confidence, knowing you have taken all reasonable steps to protect your consumer rights and create a clear record of your cancellation request.