Ending your Workspace membership made easy

About Workspace

Workspace is a leading flexible office space provider operating across London and the South East of England. With over 60 business centres, Workspace has been helping businesses of all sizes find professional office solutions since 1987. The company specialises in providing serviced offices, studios, and light industrial units on flexible terms, making it particularly popular with startups, creative agencies, and growing businesses that need adaptable workspace without the burden of long-term commercial leases.

What sets Workspace apart from traditional office landlords is their focus on creating vibrant business communities. Each location features shared facilities including meeting rooms, breakout spaces, kitchens, and often on-site cafés. Most importantly for those considering cancellation, their flexible approach extends to their licence agreements, which typically offer more straightforward exit terms than conventional commercial property leases.

The company manages a diverse portfolio of properties, from converted Victorian warehouses in trendy neighbourhoods to purpose-built modern business centres. Members gain access to high-speed internet, 24/7 building access, and various business support services. Additionally, Workspace provides a mobile app that allows members to book meeting rooms, connect with other businesses in the community, and manage their account details.

Understanding what Workspace offers is crucial when it comes to cancellation, because your specific agreement type will determine exactly how you need to proceed. Keep in mind that Workspace operates under licence agreements rather than traditional leases, which generally makes the cancellation process more straightforward than leaving a conventional commercial property.

Plans, features and pricing

Workspace offers several different types of agreements depending on your business needs and the specific property you choose. The pricing structure varies significantly based on location, unit size, and the facilities included. Here's what you need to know before considering cancellation.

Types of workspace solutions

First, Workspace provides dedicated private offices ranging from small studios suitable for solo entrepreneurs to larger suites accommodating teams of 20 or more people. These come fully furnished with desks, chairs, and storage, though some members choose to bring their own furniture. Second, they offer coworking memberships that provide access to shared workspace areas with hot-desking options. Third, certain locations feature light industrial units and studios perfect for creative businesses, photographers, or small-scale manufacturing.

Most importantly, all agreements include access to communal facilities, Wi-Fi, utilities, and business rates within the monthly fee. This all-inclusive approach means you won't face unexpected bills, but it also means you're paying for services you might not use—a common reason people decide to cancel.

Pricing structure

Workspace pricing operates on a per-square-foot basis and varies dramatically depending on location. Central London locations naturally command premium rates, whilst properties in outer zones offer more competitive pricing. Here's a general overview:

Keep in mind these figures are approximate and subject to change. Your actual cost depends on the specific unit, building amenities, and current market conditions. Additionally, Workspace typically requires a deposit equivalent to one or two months' rent, which becomes relevant during the cancellation process.

Contract flexibility options

Workspace promotes their flexible terms as a key selling point, but "flexible" means different things depending on which agreement you sign. Most standard licences require a minimum commitment period, typically ranging from 3 to 12 months. After this initial period, agreements usually continue on a rolling basis with a notice period required for cancellation.

Some members opt for all-inclusive packages that bundle additional services like extra meeting room hours, mail handling, or telephone answering services. Others choose basic packages and pay for extras as needed. Understanding exactly what you've signed up for is essential before initiating cancellation, as some add-on services may have separate cancellation requirements.

Terms of service and cancellation policy

Understanding Workspace's cancellation policy thoroughly before you begin the process will save you considerable time, money, and frustration. This is where many members make costly mistakes, so pay close attention to these details.

Legal framework and notice periods

Workspace operates under licence agreements rather than traditional leases, which means they're governed by contract law rather than landlord and tenant legislation. This distinction is important because it affects your rights and obligations during cancellation. Your licence agreement is a legally binding contract, and you must follow its terms precisely to avoid penalties.

Most Workspace licences require written notice to terminate the agreement. The standard notice period is typically one month, though this can vary depending on your specific contract. Crucially, notice must usually be given to expire on a rent payment date—you can't simply give notice at any point during the month. For example, if your rent is due on the first of each month and you give notice on the 15th, your notice period likely won't start until the next rent date.

Additionally, if you're still within your minimum commitment period, you'll generally need to pay for the remainder of that term even if you vacate earlier. This catches many members by surprise, so check your agreement carefully before assuming you can leave early.

Financial obligations upon cancellation

When cancelling your Workspace licence, several financial considerations come into play. First, you remain liable for rent throughout your notice period, even if you stop using the space immediately. Second, you must ensure the unit is returned in its original condition, excluding fair wear and tear. Any damage beyond normal use may result in deductions from your deposit.

Most importantly, Workspace conducts an exit inspection to assess the unit's condition. Schedule this inspection well before your final day to address any issues they identify. Members who skip this step often face unexpected charges after they've already moved out, making disputes much harder to resolve.

Keep in mind that your deposit will be returned after deducting any outstanding charges, typically within 28 days of your licence end date. However, this timeline isn't guaranteed, and some members report longer waiting periods. Document everything thoroughly to support any disputes about deposit deductions.

Common contractual pitfalls

Through processing countless Workspace cancellations, I've seen members repeatedly fall into the same traps. First, many assume that email notice is acceptable, only to discover their agreement specifically requires postal notification. This mistake can cost you an additional month's rent or more.

Second, members often misunderstand when their notice period begins. If your agreement states notice must be given "in writing to expire on a rent payment date," and you send your letter to arrive on the 5th when rent is due on the 1st, your notice might not be considered valid until the following month. This technicality has cost members thousands of pounds in unexpected charges.

Third, failing to obtain proof of delivery is a critical error. Without evidence that Workspace received your cancellation notice, you have no protection if they claim it never arrived. This is precisely why postal cancellation via Recorded Delivery is so important—it provides indisputable proof of delivery.

Cancelling by post - the complete guide

Postal cancellation is the most reliable method for terminating your Workspace licence, and in many cases, it's the only method your agreement actually permits. Here's exactly how to do it properly, with insider tips to avoid the common mistakes that cost members time and money.

Why postal cancellation is essential

First and foremost, most Workspace licence agreements explicitly require written notice by post. Email, phone calls, or in-person conversations don't satisfy this legal requirement, regardless of what a staff member might tell you verbally. I've seen numerous cases where members thought they'd cancelled via email, only to receive continued invoices because their agreement specified postal notice.

Additionally, postal cancellation creates a paper trail that protects you legally. Recorded Delivery provides proof of exactly when your notice was sent and received, which is crucial if any dispute arises about timing or whether notice was properly given. This documentation has saved countless members from paying extra months of rent when Workspace claimed they never received cancellation notice.

Most importantly, sending cancellation by post forces you to be precise about dates, details, and requirements. This structured approach reduces errors compared to informal communication methods. Keep in mind that Workspace processes hundreds of cancellations monthly—your notice needs to be clear, complete, and compliant with your agreement terms to avoid processing delays.

Preparing your cancellation letter

Before writing your cancellation letter, gather all relevant documents: your original licence agreement, recent rent statements, correspondence from Workspace, and your move-in inventory if you still have it. You'll need specific information from these documents to ensure your cancellation letter is complete and accurate.

Your cancellation letter must include several essential elements. First, your full name and company name exactly as they appear on your licence agreement. Second, your unit number and the building address. Third, your licence agreement number or reference number if you have one. Fourth, the specific date you're giving notice and the date you intend the licence to end. Fifth, your contact details for correspondence about the cancellation.

Additionally, reference the specific clause in your agreement that permits cancellation and confirm you're complying with the required notice period. Request written confirmation of your cancellation and the return of your deposit, including the address where the deposit should be sent. Keep in mind that being thorough now prevents back-and-forth correspondence that delays your cancellation.

Sending your cancellation letter

Never send cancellation notices by regular post—always use Royal Mail Recorded Delivery or Special Delivery. Recorded Delivery costs around £3-£4 and provides proof of delivery, whilst Special Delivery (£7-£8) guarantees next-day delivery with more robust tracking. For cancellation notices, Recorded Delivery is usually sufficient and more cost-effective.

The correct postal address for Workspace cancellations is critical. Send your cancellation letter to:

• Workspace Group PLC
• Canterbury Court
• 1-3 Brixton Road
• London
• SW9 6DE

Most importantly, verify this address against your specific licence agreement, as certain locations or agreement types might require correspondence to be sent elsewhere. Your agreement should specify the correct notice address, and using the wrong address could invalidate your cancellation notice.

Send your letter early in the month if your rent is due on the first, giving Workspace time to process it before the deadline. Keep in mind that postal delays occasionally occur, so sending your notice with a few days' buffer protects you from timing issues. Retain your Recorded Delivery receipt and the completed delivery confirmation that Royal Mail provides—these documents are your proof if disputes arise.

Using Postclic for hassle-free cancellation

Whilst you can certainly handle postal cancellation yourself, services like Postclic streamline the entire process and eliminate common errors. Postclic specialises in sending tracked cancellation letters, handling everything from professional letter formatting to Recorded Delivery posting.

The key advantages include automatic proof of posting and delivery, which Postclic stores digitally for your records. Additionally, their system ensures your letter includes all necessary information and is sent to the correct address, reducing the risk of technical errors that could invalidate your notice. Most importantly, you save the time and hassle of visiting a post office, queuing for Recorded Delivery, and managing physical receipts.

For busy business owners juggling multiple priorities during a relocation or downsizing, Postclic's service provides peace of mind that your cancellation is handled correctly and professionally. The modest fee is often worthwhile considering the potential cost of mistakes in the cancellation process.

Following up after sending notice

Once your Recorded Delivery confirmation shows the letter was delivered, wait 3-5 business days, then contact Workspace to confirm they've received and processed your cancellation. Request written confirmation of your notice period end date and any outstanding balance on your account.

Next, schedule your exit inspection at least two weeks before your final date. This gives you time to address any issues they identify without rushing. Additionally, take comprehensive photographs of the unit in its clean, empty state, documenting that you've left it in acceptable condition. These photos provide evidence if Workspace later claims damage you didn't cause.

Keep in mind that you should redirect your business mail before your final day. Workspace isn't obligated to forward post after your licence ends, and important correspondence could go missing if you haven't arranged redirection with Royal Mail.

Timeline for postal cancellation

Understanding the complete timeline helps you plan your exit efficiently and avoid unnecessary costs. Here's a typical cancellation schedule:

Tips from former members

Having guided thousands of members through Workspace cancellations, I've gathered invaluable insights from those who've successfully navigated the process. These real-world tips address the situations that official guidance never mentions.

Timing your cancellation strategically

First, consider timing your cancellation to align with your business's natural transition points. Many members cancel when moving to larger premises, downsizing, or shifting to remote work. Planning your notice period to end at your lease start date elsewhere eliminates costly overlap where you're paying for two spaces simultaneously.

Additionally, be aware of seasonal factors. Former members report that Workspace is often more flexible about exit arrangements during slower periods (typically summer and December). Whilst you must still follow your agreement terms, you might find them more accommodating about inspection scheduling or minor condition issues during these quieter times.

Most importantly, never give verbal notice before sending your written notice. Some members mention their plans to Workspace staff casually, then find this conversation referenced later as the start of their notice period—even though their agreement requires written notice. Keep cancellation plans confidential until your formal letter is posted.

Protecting your deposit

Deposit disputes are among the most common complaints from former Workspace members. To protect yourself, document the unit's condition meticulously when you move in, noting any existing damage or wear. Many members skip this step, then struggle to prove that damage existed before their tenancy.

Next, maintain the unit reasonably throughout your licence period. Small issues like scuff marks or minor stains become bigger problems if left unaddressed. Former members recommend conducting your own mini-inspection every few months, addressing any concerns before they escalate.

Additionally, clean the unit thoroughly before your exit inspection. Workspace expects the space returned in a clean, tidy condition, and professional cleaning costs are typically much less than the cleaning charges they'll deduct from your deposit. Keep in mind that "clean" means genuinely clean—wipe down surfaces, vacuum thoroughly, and remove all rubbish and belongings.

Common reasons members cancel

Understanding why others cancel can help you evaluate whether cancellation is truly your best option. First, cost is the primary driver—many startups and small businesses find that as they grow, Workspace's all-inclusive pricing becomes less economical than leasing traditional office space where they can control costs more precisely.

Second, business model changes frequently prompt cancellation. The shift to remote work has led countless businesses to abandon physical offices entirely. Others expand beyond what Workspace can accommodate or relocate to be closer to clients, suppliers, or team members.

Third, some members find the community atmosphere they hoped for doesn't materialise at their specific location. Workspace markets itself as fostering business connections, but the reality varies significantly between buildings. Members who joined primarily for networking opportunities sometimes feel disappointed and decide to cancel.

Keep in mind that if you're cancelling due to issues with your specific unit or building, Workspace may offer to relocate you to another property. Former members suggest exploring this option before committing to full cancellation, as it might resolve your concerns whilst avoiding the hassle and expense of moving to an entirely different provider.

Avoiding last-minute complications

Final-day complications cause unnecessary stress and potential financial penalties. First, arrange key return well in advance—don't assume you can simply drop keys through a letterbox on your last day. Workspace typically requires keys returned to specific personnel during business hours, and failure to return them properly may result in lock change charges.

Additionally, cancel any services you've arranged directly with third parties, such as additional telephone lines, equipment rentals, or premium internet packages. Workspace won't automatically cancel these when your licence ends, and you'll continue being billed until you terminate them separately.

Most importantly, confirm your final account balance in writing before your end date. Former members strongly recommend requesting a final statement showing all charges and credits, including your deposit return amount. Discrepancies are much easier to resolve before you've vacated than afterwards when you have less leverage.

What to do if problems arise

Despite careful planning, complications sometimes occur. If Workspace claims they never received your cancellation notice, your Recorded Delivery proof becomes essential. Present this evidence immediately and request they honour your original notice date. Most importantly, don't accept liability for additional months without thoroughly reviewing your documentation.

If disputes arise about deposit deductions, request detailed invoices for any charges. Workspace must provide specific justification for deductions—vague references to "cleaning" or "repairs" aren't sufficient. Former members recommend challenging any charges that seem excessive or weren't mentioned during your exit inspection.

Keep in mind that persistence pays off in dispute resolution. Many former members report that Workspace initially refuses to budge on disputed charges, but reasonable challenges backed by evidence often result in partial or full refunds. Document all communication and escalate through Workspace's complaints procedure if necessary.

Finally, if you're unable to resolve disputes directly with Workspace, consider involving the Property Ombudsman, which handles complaints about commercial property matters. Whilst this should be a last resort, former members confirm it can be effective when standard complaint channels fail. Having comprehensive documentation of your cancellation process, including your Recorded Delivery proof and all subsequent correspondence, strengthens your position significantly in any formal dispute.