Ending your Uber membership made easy

About Uber

Uber has transformed the way millions of people travel across the United Kingdom since launching in London in 2012. As a ride-hailing platform, Uber connects passengers with licensed private hire drivers through a smartphone application, offering services that range from standard rides to premium vehicles and even bicycle couriers for food delivery. The company operates in major cities including London, Manchester, Birmingham, Edinburgh, Glasgow, Leeds, and many other urban areas throughout the UK.

What sets Uber apart from traditional taxi services is its cashless payment system, real-time tracking, and transparent pricing structure. Users can see fare estimates before booking, track their driver's arrival, and rate their experience after each journey. This means you have a digital record of every transaction, which becomes particularly important when managing your account or raising concerns about service quality.

The platform offers various service levels to suit different needs and budgets. Uber operates under strict licensing requirements in the UK, with all drivers required to hold valid private hire licences from local authorities. In practice, this regulatory framework provides consumer protections, though it also creates specific obligations when you wish to discontinue using the service or close your account permanently.

Understanding your relationship with Uber is essential for protecting your rights. When you create an Uber account, you enter into a contractual agreement with Uber London Limited, the UK-based entity responsible for operations. The company's registered office is located at 1 Aldgate Tower in London, and this address becomes crucial when you need to communicate formally about account closure or cancellation matters.

Subscription plans and pricing

Uber operates on a pay-as-you-go basis for most users, meaning you only pay for the rides you take without any ongoing subscription commitment. However, the company has introduced Uber Pass (previously known as Uber Ride Pass), a subscription service that offers benefits to frequent users. This means understanding the different pricing structures is essential before deciding to cancel or close your account.

Standard pay-as-you-go service

The majority of Uber users in the UK operate without any subscription. You simply pay for each ride based on factors including distance, time, demand, and service level selected. Dynamic pricing, often called \