Ending your Field and Flower subscription made easy

About Field and Flower

Field and Flower is a British flower subscription service that delivers seasonal blooms directly to your door. Founded with a commitment to supporting British flower growers, this subscription service has built its reputation on providing fresh, locally-sourced flowers throughout the year. The company works exclusively with UK farms, ensuring that subscribers receive flowers that are grown within the British Isles rather than imported from overseas.

The service operates on a subscription model, where customers receive regular deliveries of seasonal flowers at intervals they choose. Each delivery contains a carefully curated selection of stems that reflect what is currently growing in British fields and glasshouses. This means that the varieties change throughout the seasons, offering subscribers a rotating selection of blooms that celebrate the natural growing calendar of the UK.

Field and Flower distinguishes itself from other flower subscription services through its focus on sustainability and supporting local agriculture. By working directly with British growers, the company reduces the carbon footprint associated with flower transportation and helps maintain the UK's flower-growing industry. This approach resonates with environmentally conscious consumers who want to make ethical purchasing decisions.

As a consumer rights specialist, I understand that whilst many customers appreciate Field and Flower's ethos and offerings, circumstances change. You may find that the subscription no longer fits your budget, you're receiving more flowers than you can manage, or perhaps the seasonal varieties don't align with your preferences. Whatever your reason for wanting to cancel, you have clear rights under UK consumer protection law, and this guide will help you exercise them effectively.

Subscription plans and pricing

Field and Flower offers several subscription options designed to accommodate different preferences and budgets. Understanding your specific subscription type is essential when planning your cancellation, as different plans may have varying terms regarding notice periods and billing cycles.

Available subscription options

The service typically provides flexibility in both delivery frequency and bouquet size. Customers can generally choose between weekly, fortnightly, or monthly deliveries, allowing you to control how often fresh flowers arrive at your door. This flexibility means that your billing cycle corresponds directly to your chosen delivery frequency, which becomes important when calculating notice periods for cancellation.

Field and Flower usually offers different bouquet sizes to suit various spaces and budgets. The smaller options work well for compact living spaces or those who prefer modest arrangements, whilst larger bouquets create substantial displays suitable for bigger rooms or special occasions. The pricing structure reflects these size differences, with costs increasing proportionally with the volume and variety of stems included.

Pricing structure

As a consumer, you should be aware that subscription services often encourage longer-term commitments through pricing incentives. Field and Flower may offer reduced rates for customers who commit to extended subscription periods. Whilst these offers can provide good value, they may also come with specific cancellation terms that differ from standard rolling subscriptions.

Understanding your commitment period

This is where consumer awareness becomes crucial. Some subscription plans operate on a rolling basis, meaning you can cancel at any time with appropriate notice. Other plans may include a minimum commitment period, such as three months or six months, during which cancellation might not be possible or could incur fees. Therefore, reviewing your original subscription agreement is your first essential step before initiating cancellation.

In practice, this means locating your confirmation email or account documentation to verify exactly what terms you agreed to when subscribing. This information determines your cancellation rights and helps you plan your approach. If you cannot find this documentation, you have the right to request a copy of your contract terms from Field and Flower directly.

Cancellation terms and conditions

Understanding the legal framework surrounding subscription cancellations empowers you to exercise your rights confidently. UK consumer protection law provides robust safeguards, and knowing these provisions ensures you can cancel effectively whilst protecting yourself from unfair charges.

Your rights under UK consumer law

The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 establish clear protections for UK consumers purchasing services online or at a distance. These regulations grant you specific rights when entering into subscription agreements. Most importantly, for contracts concluded remotely, you typically have a 14-day cooling-off period from the date you entered the contract, during which you can cancel without providing any reason.

After this initial period expires, your cancellation rights depend on the specific terms of your subscription agreement. However, consumer protection law requires that cancellation terms must be fair and transparent. Any terms that are deemed unfair or that create significant imbalance between your rights and the company's rights may be unenforceable under UK law.

Standard notice periods

Field and Flower typically requires advance notice before cancellation takes effect. This notice period allows the company to stop preparing your next delivery and halt billing. Understanding this timeline is essential for avoiding unwanted charges and deliveries.

As a result of these notice requirements, timing your cancellation letter becomes crucial. Sending your cancellation too close to your next billing date might mean you're charged for one additional delivery. This is why using Recorded Delivery for your cancellation letter provides valuable protection—you have proof of exactly when the company received your notice.

Common reasons customers cancel

In my experience helping consumers navigate subscription cancellations, people choose to end their Field and Flower subscriptions for various legitimate reasons. Financial circumstances change, and what seemed affordable initially may become a strain on your budget. This is particularly relevant during economic uncertainty when households need to reduce discretionary spending.

Some customers find that they accumulate more flowers than they can reasonably use or display. Whilst fresh flowers are delightful, receiving them too frequently can become overwhelming, especially for those with limited space or time for flower care. Others discover that the seasonal British varieties don't consistently match their aesthetic preferences or that they have specific flower allergies that weren't apparent when subscribing.

Life changes also prompt cancellations. Moving house, extended travel, health issues, or bereavement can all make a flower subscription inappropriate or impossible to manage. You should never feel obligated to continue a subscription that no longer serves your needs, regardless of your reason for cancelling.

Potential cancellation fees

Whether Field and Flower can charge cancellation fees depends entirely on your subscription type and the terms you agreed to initially. For rolling subscriptions without minimum commitment periods, cancellation fees are generally not enforceable under UK consumer law, provided you give the required notice. However, if you agreed to a fixed-term subscription with a minimum commitment period, early cancellation might trigger fees.

This means you must carefully review your original agreement. If cancellation fees are mentioned, they must be clearly stated and proportionate. Excessive or hidden cancellation charges may be challengeable as unfair contract terms. If you believe you're being charged unfairly, you have the right to dispute these charges and, if necessary, escalate the matter to alternative dispute resolution services or consumer protection bodies.

How to cancel Field and Flower by post

Cancelling by post using Royal Mail's Tracked or Recorded Delivery service provides the most reliable method for ending your subscription. This approach creates an indisputable paper trail that protects your consumer rights and provides evidence should any disputes arise.

Why postal cancellation is most reliable

After years of helping consumers navigate cancellation processes, I consistently recommend postal cancellation for subscription services. This method offers several critical advantages over other cancellation approaches. Firstly, a posted letter creates a permanent, dated record of your cancellation request. When sent via Recorded Delivery, you receive proof of posting and confirmation of delivery, establishing exactly when the company received your notice.

This documentation becomes invaluable if disputes arise. If Field and Flower claims they never received your cancellation or received it after a billing deadline, your postal receipt proves otherwise. In practice, this evidence can prevent unauthorised charges and resolve disagreements quickly in your favour.

Furthermore, postal cancellation removes ambiguity. Your written letter clearly states your intention to cancel, includes all necessary account details, and requests confirmation. Unlike verbal communications or online forms that might fail or be disputed, your letter provides clear, written evidence of exactly what you communicated and when.

Preparing your cancellation letter

Your cancellation letter should be clear, concise, and contain all essential information. Start by including your full name, address, and any customer reference number or account details associated with your subscription. This information helps Field and Flower identify your account quickly and process your cancellation without delays.

Clearly state your intention to cancel your subscription, using direct language such as "I am writing to cancel my Field and Flower subscription." Specify the date from which you want the cancellation to take effect, ensuring this date allows for the required notice period. Request written confirmation of your cancellation and the date of your final delivery and payment.

Include your contact details and preferred method for receiving confirmation. Keep your tone professional and factual—you don't need to provide detailed explanations for your decision, though briefly stating your reason can be helpful. Date your letter and keep a copy for your records before posting.

Using Postclic for tracked cancellation

Services like Postclic streamline the postal cancellation process whilst maintaining all the legal protections of traditional Recorded Delivery. Postclic allows you to compose, send, and track your cancellation letter entirely online, saving you time and ensuring professional formatting.

The service handles printing, enveloping, and posting your letter via Royal Mail's tracked services. You receive digital proof of posting and delivery confirmation, which you can access anytime through your account. This digital record provides the same legal standing as traditional postal receipts whilst being easier to store and retrieve if needed.

For consumers managing multiple subscription cancellations or those with limited mobility, Postclic offers particular advantages. You can send your cancellation letter from anywhere with internet access, without visiting a post office or purchasing stamps. The service ensures your letter meets professional standards and arrives promptly, whilst you maintain complete documentation of the process.

The Field and Flower postal address

When cancelling your subscription, you must send your letter to Field and Flower's official correspondence address. Ensuring you use the correct, complete address is essential for timely delivery and processing of your cancellation.

• Field and Flower
• Unit 6 Burnt House Farm
• Bedchester
• Shaftesbury
• Dorset
• SP7 0LY
• United Kingdom

Double-check this address before posting your letter. An incorrectly addressed letter may be delayed or returned, potentially causing your cancellation to miss critical deadlines. Write or print the address clearly, and consider addressing the letter to "Customer Services" or "Subscriptions Department" to ensure it reaches the appropriate team.

Sending via Recorded Delivery

Royal Mail's Recorded Delivery service provides tracking and proof of delivery for your cancellation letter. When posting your letter, visit your local post office and specifically request Recorded Delivery (also known as Royal Mail Signed For). This service costs a few pounds but provides invaluable protection for important correspondence.

The postal clerk will provide you with a receipt containing a unique tracking number. Retain this receipt carefully—it's your proof that you posted the letter on a specific date. You can use the tracking number on the Royal Mail website to monitor your letter's progress and confirm when it was delivered to Field and Flower.

As a result of using this service, you eliminate any possibility of Field and Flower claiming they never received your cancellation. The delivery confirmation, combined with your proof of posting, creates an unassailable record that protects your consumer rights and prevents unauthorised charges.

Timeline and what to expect

Understanding the typical timeline for postal cancellation helps you plan appropriately and know what to expect at each stage. Once you post your Recorded Delivery letter, Royal Mail typically delivers it within one to two business days for UK addresses. You can verify delivery through the Royal Mail tracking system using your receipt number.

After Field and Flower receives your letter, they should process your cancellation within a few business days. Best practice suggests they should send you written confirmation acknowledging your cancellation and specifying your final delivery date and payment. If you don't receive confirmation within five business days of confirmed delivery, follow up with another letter referencing your original cancellation and its delivery date.

Monitor your bank account or payment method after cancellation to ensure no further charges appear beyond what you've been told to expect. If unauthorised charges occur, you have the right to dispute them with your bank and should contact Field and Flower immediately with your cancellation evidence.

Customer reviews and tips

Learning from other customers' experiences provides valuable insights into the cancellation process and helps you avoid common pitfalls. Whilst Field and Flower maintains a generally positive reputation, understanding both positive and negative experiences helps you navigate cancellation more effectively.

Common customer experiences

Many customers report positive experiences with Field and Flower's service quality, praising the freshness of flowers and the company's commitment to British growers. However, when it comes to cancellation experiences, feedback varies. Some customers report straightforward cancellation processes with prompt confirmation and no issues, whilst others have encountered difficulties with timing, communication, or unexpected charges.

A recurring theme in customer feedback involves confusion about notice periods and billing cycles. Some subscribers have reported receiving additional deliveries or charges after attempting to cancel, typically due to insufficient notice or the cancellation not being processed promptly. This reinforces the importance of sending your cancellation well in advance of your next billing date and using tracked postal services to prove delivery timing.

Tips for smooth cancellation

Based on extensive consumer experience, several strategies significantly improve your chances of a smooth cancellation process. First and foremost, cancel early. Don't wait until the last possible moment before your next billing date. Sending your cancellation letter at least two weeks before your next scheduled delivery provides a comfortable buffer for postal delivery and processing.

Document everything meticulously. Keep copies of your cancellation letter, your Recorded Delivery receipt, tracking information showing delivery confirmation, and any correspondence you receive from Field and Flower. This documentation protects you if disputes arise and provides evidence for challenging unauthorised charges.

Be specific in your cancellation letter about what you expect. Clearly request confirmation of your cancellation, the date of your final delivery, and the final amount you'll be charged. This specificity reduces ambiguity and helps ensure both parties have the same understanding of the cancellation terms.

What to do if problems arise

Despite your best efforts, you might encounter difficulties during the cancellation process. Field and Flower might claim they didn't receive your letter, process your cancellation incorrectly, or continue charging you after cancellation should have taken effect. Therefore, knowing your next steps is essential for protecting your rights.

If you don't receive cancellation confirmation within one week of confirmed delivery, send a second letter referencing your original cancellation. Include copies of your first letter and the postal tracking information proving delivery. State clearly that you consider your subscription cancelled as of your original letter and that you will not accept further charges.

Should unauthorised charges appear on your account after cancellation, immediately contact your bank or credit card provider to dispute the transaction. Under UK payment regulations, you have rights to charge back unauthorised payments. Provide your bank with copies of your cancellation letter and delivery proof as evidence.

Escalation options

If direct communication with Field and Flower fails to resolve your cancellation issue, several escalation routes are available to you. Start by sending a formal complaint letter outlining the problem, what you've done to resolve it, and what outcome you expect. Give the company a reasonable timeframe to respond, typically 14 days.

If this doesn't resolve the matter, you can escalate to alternative dispute resolution. Citizens Advice provides free, impartial guidance on consumer rights and can help you understand your options. The UK also has ombudsman services and consumer protection organisations that can intervene in disputes, though their jurisdiction depends on the specific nature of your complaint.

For payment disputes, your bank or credit card provider offers additional protection. If you paid by credit card for a subscription costing over £100, Section 75 of the Consumer Credit Act 1974 may provide you with additional recourse against continued charges. Debit card payments may be protected through the chargeback scheme.

Preventing future subscription issues

Learning from your Field and Flower experience can help you manage future subscriptions more effectively. Before subscribing to any service, carefully read the cancellation terms and note them separately. Set calendar reminders for any minimum commitment period end dates, giving you time to cancel before automatic renewal if you choose.

Consider using a dedicated email address or payment card for subscriptions. This makes tracking and managing multiple subscriptions easier and allows you to quickly identify and address any unexpected charges. Regularly review your bank statements to catch unauthorised subscription charges early.

When subscribing, immediately save all confirmation emails and contract documents in an accessible location. This preparation means you'll have all necessary information readily available if you need to cancel, making the process significantly smoother and reducing the risk of disputes.

Final considerations

Cancelling a subscription should be straightforward, and UK consumer law supports your right to end services that no longer meet your needs. Field and Flower, like all subscription services operating in the UK, must respect your cancellation rights and process your request fairly and promptly.

By using postal cancellation via Recorded Delivery, you protect yourself with clear evidence of your cancellation request and its delivery date. This approach eliminates ambiguity and provides you with the strongest possible position should any disputes arise. Services like Postclic make this process even more convenient whilst maintaining all the legal protections of traditional posted letters.

Remember that you don't need to justify your decision to cancel. Whether your circumstances have changed, you're reassessing your budget, or you simply no longer want the service, your reasons are valid. As a consumer, you have the right to control your subscriptions and stop services that don't serve your needs. Exercise these rights confidently, follow the proper cancellation procedures, and maintain thorough documentation throughout the process.