Ending your LuxPlus membership made easy

About LuxPlus

LuxPlus is a UK-based beauty subscription box service that delivers a curated selection of premium beauty products to your door each month. Operating from their London headquarters, they've built a reputation for offering samples and full-sized items from high-end beauty brands at a fraction of retail prices. The service targets beauty enthusiasts who enjoy discovering new products without committing to full-sized purchases upfront.

Each LuxPlus box typically contains five to six beauty items ranging from skincare and makeup to haircare and fragrance samples. The company partners with well-known brands to provide subscribers with products worth significantly more than the subscription cost. This model has attracted thousands of UK subscribers looking to experiment with luxury beauty products affordably.

However, many subscribers eventually find themselves wanting to cancel. Common reasons include product accumulation, changing beauty preferences, budget adjustments, or simply feeling they've explored enough new products. Whatever your reason, understanding the proper cancellation process is essential to avoid unwanted charges and ensure a clean break from the service.

Plans, features and pricing

LuxPlus operates on a straightforward subscription model with different commitment levels. Understanding your specific plan is crucial before initiating cancellation, as different terms may apply depending on what you originally signed up for.

Most importantly, check which plan you're currently on before starting the cancellation process. If you've prepaid for multiple months, your cancellation will typically take effect at the end of your paid period rather than immediately. This is a critical detail that catches many subscribers off guard.

Each box includes products valued at approximately £50-70 according to LuxPlus's calculations, though actual retail values may vary. The service also offers occasional special edition boxes and the ability to skip months, though skip options don't eliminate the need for proper cancellation if you want to stop permanently.

Understanding your billing cycle

LuxPlus bills subscribers based on their sign-up date, not a universal calendar date. If you joined on the 15th of the month, your billing date will be the 15th of each subsequent month. This personalised billing cycle is essential to understand because cancellation deadlines are calculated from your specific billing date, not from when you send your cancellation notice.

Additionally, LuxPlus dispatches boxes around the middle of each month, but your billing occurs separately. You might receive your box on the 20th but get charged on the 5th, for example. Keep in mind that receiving a box doesn't reset your cancellation deadline—it's always tied to your billing date.

Terms of service and cancellation policy

LuxPlus operates under UK consumer law, which provides specific protections for subscription services. Their terms of service outline cancellation procedures, but understanding both their policies and your legal rights gives you the complete picture.

According to their standard terms, subscribers must provide notice before their next billing cycle to avoid being charged for another month. The company requires cancellation requests to be submitted at least five working days before your next billing date. This is where many subscribers encounter problems—they assume cancelling on the 1st will stop a charge on the 5th, but working days don't include weekends or bank holidays.

Legal requirements in the UK

Under the Consumer Contracts Regulations 2013, you have specific rights when dealing with subscription services. These regulations require companies to provide clear cancellation procedures and acknowledge cancellation requests promptly. Most importantly, if you've just signed up, you have a 14-day cooling-off period during which you can cancel for a full refund.

However, after this initial period, cancellation terms fall under the company's specific policies. LuxPlus's requirement for five working days' notice is legally acceptable, provided they've made this clear in their terms. This is precisely why having proof of when you sent your cancellation is absolutely essential.

Why postal cancellation is most reliable

After processing thousands of subscription cancellations, I can tell you that postal cancellation via Recorded Delivery is your most reliable option for several critical reasons. First, it creates an independent, legally recognised proof of delivery that neither you nor the company can dispute. Royal Mail's tracking system provides timestamped evidence that your cancellation arrived.

Next, written cancellation leaves no room for miscommunication. There's no \