Stopping Moonpig: What You Need to Know

About Moonpig

Moonpig is the UK's leading online greeting card and gift retailer, founded in 2000 by Nick Jenkins. The company revolutionised the traditional card-buying experience by allowing customers to personalise cards with their own photos, messages, and designs from the comfort of their homes. What started as a simple idea has grown into a multi-million pound business that delivers millions of cards and gifts across the UK each year.

The service operates primarily through its website and mobile app, offering an extensive range of customisable greeting cards for every occasion imaginable - birthdays, anniversaries, weddings, new babies, sympathy, and seasonal celebrations. Beyond cards, Moonpig has expanded its product range to include flowers, chocolates, balloons, wine, personalised gifts, and even plants. The company's unique selling point is the ability to create truly personal cards using your own photographs and text, making each card one-of-a-kind.

Most importantly, Moonpig operates on a per-order basis rather than a traditional subscription model. However, they do offer a premium service called Moonpig Plus, which provides members with benefits like free standard delivery, exclusive discounts, and early access to new products. This is where cancellation becomes relevant for many users who initially signed up for the benefits but later found they weren't using the service frequently enough to justify the ongoing cost.

The platform has become particularly popular because it solves a common problem - forgetting important dates. Their reminder service alerts customers about upcoming birthdays and anniversaries, which is helpful until you decide you'd rather manage these reminders yourself or simply want to reduce your monthly subscriptions.

Plans, features and pricing

Understanding Moonpig's pricing structure is essential before we discuss cancellation. The company operates two main models that customers interact with differently.

Standard service

The basic Moonpig service requires no membership or subscription. You simply visit the website, create your personalised card or select a gift, and pay for that individual purchase. Prices vary significantly depending on what you're buying. Standard personalised cards typically range from £3.99 to £5.99, with larger or more elaborate cards costing more. Delivery charges apply separately, with standard delivery usually costing between £0.99 and £1.99, whilst next-day delivery options cost considerably more.

Moonpig Plus membership

This is where the subscription element comes in. Moonpig Plus is a premium membership programme that costs £9.99 per year or £1.99 per month if you choose monthly billing. Here's what you get with membership:

The membership makes financial sense if you send cards regularly throughout the year. If you're sending six or more cards annually, the free delivery alone typically covers the annual membership cost. However, many people sign up during promotional periods or when placing a large order, then forget about the recurring charge until they notice it on their bank statement months later.

Why people cancel

From processing thousands of cancellation requests, I've identified the most common reasons customers terminate their Moonpig Plus membership. First, many users simply don't send enough cards to justify the ongoing cost. They might have signed up with good intentions of being more organised about sending cards, but life gets busy and they end up using the service only once or twice a year.

Additionally, some customers find alternative services offering better value or prefer returning to traditional high-street card shopping. Others are cutting back on all subscription services as part of general budget management - a trend that's become increasingly common as households look to reduce recurring expenses.

Keep in mind that some users cancel because they're consolidating their subscriptions and prefer to pay per order rather than maintain another monthly commitment. Finally, there are those who signed up for a specific event or busy period and simply don't need the membership benefits anymore.

Terms of service and cancellation policy

Before you proceed with cancelling your Moonpig Plus membership, it's crucial to understand the company's terms and your legal rights as a UK consumer.

Membership terms

Moonpig Plus memberships automatically renew unless you actively cancel them. This is standard practice for subscription services, but it catches many people off guard. If you signed up for an annual membership, it will renew for another year on your anniversary date. Monthly memberships renew every month on the date you originally subscribed.

Most importantly, Moonpig's terms state that you can cancel your membership at any time. However, refunds are generally not provided for unused portions of your membership period. This means if you've paid for an annual membership and cancel after three months, you won't receive a refund for the remaining nine months - though you'll continue to have access to member benefits until your current period ends.

UK consumer rights

Under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, you have specific protections when dealing with subscription services. These regulations require companies to provide clear information about cancellation procedures and to process cancellations within reasonable timeframes.

Additionally, if you signed up for Moonpig Plus online, you have a 14-day cooling-off period during which you can cancel and receive a full refund, provided you haven't extensively used the service. This is particularly relevant if you signed up recently and immediately regretted the decision.

Notice periods and timing

Moonpig doesn't require a lengthy notice period for cancellations, which is good news. However, timing matters significantly. To avoid being charged for another period, you must ensure your cancellation is processed before your renewal date. I always recommend cancelling at least 10 working days before your renewal to account for postal delays and processing time.

Cancelling by post - the complete guide

Whilst many companies push customers towards online cancellation methods, sending your cancellation request by post using Recorded Delivery remains the most reliable and legally robust approach. Let me explain why, then walk you through the exact process.

Why postal cancellation is most reliable

First, postal cancellation creates an indisputable paper trail. When you send a letter via Recorded Delivery, you receive proof of postage and confirmation when the letter is delivered. This documentation is invaluable if there's any dispute about whether you actually cancelled or when your cancellation was received.

Next, written cancellations are taken more seriously by companies. There's something about a formal letter that commands attention and ensures your request gets properly logged in their system. I've seen countless cases where online cancellation attempts mysteriously "didn't go through" or got "lost in the system," but a Recorded Delivery letter is much harder to ignore or misplace.

Additionally, having physical proof protects you if charges continue appearing on your account after cancellation. You can show your bank the proof of posting and delivery if you need to dispute transactions or request a chargeback.

Preparing your cancellation letter

Your cancellation letter needs to include specific information to ensure it's processed correctly. Start with your full name exactly as it appears on your Moonpig account. Include your email address associated with the account - this is crucial as it's typically the primary identifier in their system.

Next, clearly state your intention to cancel your Moonpig Plus membership. Use unambiguous language like "I am writing to cancel my Moonpig Plus membership with immediate effect." Don't apologise or over-explain; keep it professional and direct.

Include your membership details if you have them, such as when you joined or your last payment date. This helps their team locate your account quickly. Most importantly, request written confirmation of your cancellation. Specify that you want this confirmation sent to your email address.

Date your letter and sign it. Keep a copy for your records before sending. I cannot stress enough how important it is to photograph or photocopy your letter - this copy, combined with your postal receipt, forms your complete evidence package.

The correct postal address

This is absolutely critical - you must send your cancellation letter to the correct address. Based on current information, Moonpig's registered office address is:

• Moonpig.com Limited
• Herbal House
• 10 Back Hill
• London
• EC1R 5EN
• United Kingdom

Double-check this address is current before posting, as companies occasionally relocate their offices. You can verify the registered address through Companies House if you want absolute certainty.

Sending via Recorded Delivery

Take your letter to any Post Office and request Recorded Delivery service. This typically costs around £3.50 but is money well spent for the peace of mind and legal protection it provides. The Post Office will give you a receipt with a tracking number - keep this receipt safe.

You can track your letter's progress using the Royal Mail tracking service. Once it shows as delivered, make a note of the delivery date. This is when your cancellation officially takes effect from a legal standpoint, even if Moonpig takes a few days to process it internally.

Using Postclic for hassle-free cancellation

If you want to avoid the trip to the Post Office whilst still getting all the benefits of postal cancellation, services like Postclic can streamline the process significantly. Postclic allows you to create, send, and track formal letters entirely online, which is particularly useful for cancellation requests.

The service handles the printing, envelope preparation, and posting with tracked delivery, giving you digital proof of sending and delivery. You'll receive confirmation when your letter is posted and when it's delivered to Moonpig, all without leaving your home. For busy professionals or anyone who finds Post Office visits inconvenient, this represents a significant time saving whilst maintaining the reliability and legal strength of postal cancellation.

Additionally, Postclic formats your letter professionally, reducing the risk of missing crucial information that might delay your cancellation. The digital audit trail they provide is just as valid as a traditional Royal Mail receipt for any potential disputes.

Following up on your cancellation

After your letter has been delivered, give Moonpig five working days to process your request. If you haven't received email confirmation within this timeframe, it's time to follow up. Send a polite email to their customer service team referencing your postal cancellation, including the date it was delivered.

Keep monitoring your bank account or credit card statements to ensure no further charges appear. If you do see a charge after your cancellation was delivered, contact your bank immediately with your proof of posting and delivery to dispute the transaction.

Tips from former members

Having guided thousands of people through subscription cancellations, I've gathered invaluable insights from former Moonpig Plus members that can help you navigate this process smoothly.

Timing strategies

First, check your bank statements to identify exactly when your membership renews. Many people don't realise they're on a monthly plan when they thought they'd paid annually, or vice versa. Knowing your renewal date is essential for timing your cancellation correctly.

Next, if your renewal date is approaching within the next few days, you might want to let this cycle complete and then cancel immediately afterwards. Trying to cancel at the last minute creates unnecessary stress and increases the risk of being charged for another period if there are any postal delays.

Common mistakes to avoid

One of the biggest mistakes I see is people assuming that deleting the Moonpig app or simply stopping using the service will cancel their membership. It won't. Your subscription will continue charging indefinitely until you actively cancel it through proper channels.

Additionally, don't rely on verbal cancellation requests if you happen to speak with customer service about something else. Always follow up with written confirmation via post. Verbal cancellations are notoriously difficult to prove if disputes arise.

Another common error is forgetting to keep your proof of posting and delivery. I've seen numerous cases where people sent cancellation letters but couldn't prove it when charges continued. Your Recorded Delivery receipt is your insurance policy - store it somewhere safe for at least six months after cancellation.

What to do if problems arise

If charges continue after your cancellation was delivered, don't panic. First, contact Moonpig's customer service with your proof of delivery and request an immediate refund. Most companies will resolve this quickly once you provide evidence.

If Moonpig doesn't respond satisfactorily within 14 days, escalate to your bank or credit card provider. Under the Direct Debit Guarantee or your card's chargeback scheme, you can dispute unauthorised charges. Your postal receipt and proof of delivery will support your claim strongly.

Keep in mind that you can also report unresolved disputes to Trading Standards or seek assistance from Citizens Advice if a company refuses to honour a legitimate cancellation. However, in my experience, having solid postal evidence usually prevents disputes from reaching this stage.

Financial planning after cancellation

Once you've cancelled, take a moment to calculate how much you'll save annually. For many people, that £9.99 or more per year adds up when combined with other subscription cuts. Consider redirecting these savings towards something more meaningful or simply enjoying the reduced financial clutter.

Most importantly, if you still want to send cards through Moonpig occasionally, remember you can do so without membership. Calculate whether paying for delivery on individual orders actually costs more than maintaining the membership - you might be surprised to find you'll save money even with occasional delivery charges.

Final recommendations

Before you cancel, download or screenshot any favourite card designs you've created, as you might lose access to your saved designs after cancellation. Additionally, export any important dates or reminders you'd stored in your Moonpig account to another calendar or reminder system.

After cancellation is confirmed, set a calendar reminder to check your bank statement after your next scheduled renewal date would have been. This final verification ensures everything has been processed correctly and gives you complete peace of mind that you won't see any surprise charges months down the line.