Ending your Calendly membership made easy

About Calendly

Calendly is a widely-used scheduling automation platform that helps individuals and businesses streamline their appointment booking process. Founded in 2013 and headquartered in Atlanta, Georgia, this software-as-a-service (SaaS) solution has become increasingly popular among UK professionals, entrepreneurs, and organisations seeking to eliminate the back-and-forth communication typically involved in arranging meetings.

The platform integrates seamlessly with popular calendar applications including Google Calendar, Microsoft Outlook, and Apple Calendar, allowing users to share their availability through personalised booking links. When someone wishes to schedule time with you, they simply select from your available slots, and the meeting is automatically added to both calendars. This automation extends to sending confirmation emails, reminder notifications, and even follow-up messages.

Calendly serves a diverse range of users across the UK, from freelance consultants and sales professionals to recruitment specialists and healthcare practitioners. The service offers features such as team scheduling, payment collection through integration with Stripe and PayPal, video conferencing links with Zoom and Microsoft Teams, and customisable booking pages that reflect your brand identity.

Despite its popularity and functionality, many UK users find themselves needing to cancel their subscriptions for various reasons. Common motivations include discovering alternative scheduling tools that better suit their specific needs, experiencing a change in business circumstances that makes the service unnecessary, finding the cost prohibitive particularly for solo practitioners, or simply not utilising the platform as frequently as anticipated. As a result, understanding your rights and the proper cancellation procedures becomes essential for protecting your interests as a consumer.

Subscription plans and pricing

Calendly operates on a tiered subscription model designed to accommodate different user needs and organisational sizes. Understanding the pricing structure is crucial when considering cancellation, as different plans may carry varying terms and conditions. The platform typically offers four main subscription levels for UK customers, with prices displayed in British pounds.

Current pricing structure

The Basic plan is available at no cost and provides fundamental scheduling functionality suitable for individuals with straightforward booking requirements. This means users can connect one calendar, create one event type, and share a personal booking link. However, the free tier comes with limitations that often prompt users to upgrade initially, only to later reconsider whether the investment represents good value.

The Essentials plan represents the entry-level paid subscription and includes unlimited event types, automated email reminders, and the ability to collect payments through integrated payment processors. Professional subscribers gain access to additional features including live chat support, advanced analytics, and customisable confirmation pages. The Teams plan caters to organisations requiring collaborative scheduling with features like pooled availability and administrative oversight.

Billing cycles and commitments

Calendly offers both monthly and annual billing options, with annual subscriptions typically providing a discount equivalent to approximately two months free compared to paying monthly. This pricing strategy encourages longer commitments but can create complications when users wish to cancel mid-term. Therefore, understanding which billing cycle you selected becomes particularly important when calculating potential refunds or remaining obligations.

UK customers should note that prices may fluctuate based on currency exchange rates, as Calendly is a US-based company. In practice, this means your bank statement might show slight variations in the exact amount charged, particularly for monthly subscriptions. Additionally, VAT considerations may apply depending on your business status and location within the UK.

Cancellation terms and conditions

Understanding Calendly's cancellation terms is fundamental to protecting your consumer rights and avoiding unexpected charges. As a UK-based customer dealing with a US company, you benefit from certain protections under UK consumer law, which often provides stronger safeguards than those available to American customers.

Standard cancellation policy

Calendly operates primarily on an auto-renewal subscription model, meaning your subscription automatically renews at the end of each billing period unless you take active steps to cancel. This represents a common practice among SaaS providers but places the responsibility squarely on you as the consumer to remember cancellation deadlines. The company's standard terms indicate that cancellations must be submitted before the next billing date to avoid charges for the subsequent period.

For monthly subscriptions, you retain access to paid features until the end of your current billing cycle after cancellation. This means if you cancel on the 10th of the month but your billing date is the 25th, you can continue using the service until the 25th without additional charges. As a result, timing your cancellation strategically ensures you maximise the value you've already paid for whilst preventing unwanted future charges.

Annual subscription holders face more complex considerations. Calendly's terms typically state that annual plans are non-refundable after the initial period, though exceptions may exist depending on circumstances and how you approach the cancellation. Therefore, if you've paid for a full year upfront and wish to cancel after three months, you may not receive a prorated refund for the remaining nine months under standard terms.

UK consumer rights and protections

UK consumers benefit from protections under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which provide important safeguards when purchasing services online. These regulations grant you specific rights that may supersede the company's standard terms in certain situations.

The Consumer Contracts Regulations provide a 14-day cooling-off period for distance contracts, meaning you have the right to cancel within 14 days of subscribing without providing a reason. This applies even if you've started using the service, though the company may charge for any usage during this period on a pro-rata basis. In practice, this protection proves particularly valuable if you subscribe to an annual plan and quickly realise the service doesn't meet your needs.

Furthermore, if Calendly makes significant changes to the service, pricing, or terms that materially affect your subscription, UK consumer law may entitle you to cancel without penalty. This means you're not necessarily locked into annual commitments if the company fundamentally alters what you originally purchased.

Notice periods and deadlines

Whilst Calendly doesn't typically require lengthy notice periods for cancellation, providing adequate notice protects your interests and creates a clear paper trail. As a consumer rights principle, written notice sent via recorded delivery establishes definitive proof of your cancellation request and the date you submitted it.

Providing at least 10 working days' notice before your billing date represents best practice, allowing sufficient time for postal delivery and processing. This approach ensures your cancellation is processed before the next payment is taken, preventing disputes about charges that occurred whilst your letter was in transit.

How to cancel Calendly by post

Cancelling your Calendly subscription by post represents the most reliable and legally sound method available to UK consumers. Whilst online cancellation options may seem more convenient, postal cancellation provides irrefutable proof of your request, protects you against technical issues or disputed claims, and ensures compliance with formal notice requirements.

Why postal cancellation offers superior protection

Sending your cancellation request via Recorded Delivery creates an official record that proves both the content of your communication and the date it was sent. This documentation becomes invaluable if disputes arise about whether you cancelled, when you cancelled, or what you requested. In practice, companies cannot claim they never received your cancellation when you hold a Royal Mail tracking receipt and delivery confirmation.

Online cancellation processes can present unexpected obstacles. Websites may experience technical difficulties, account access problems might prevent you from logging in, or the cancellation button may be deliberately obscured within complex menu structures. As a result, consumers sometimes find themselves unable to cancel online despite their best efforts, leading to continued unwanted charges. Postal cancellation eliminates these digital barriers entirely.

Furthermore, written correspondence demonstrates seriousness and formality that often prompts more attentive handling by customer service departments. Companies recognise that customers who take the time to send formal letters understand their rights and are more likely to pursue matters if their requests aren't honoured. Therefore, postal cancellations frequently receive priority processing and more favourable outcomes regarding refunds or disputed charges.

Essential information to include

Your cancellation letter must contain specific information to ensure effective processing and protect your consumer rights. At minimum, include your full name as it appears on the account, the email address associated with your Calendly subscription, your account username if different from your email, and your customer or subscription reference number if available.

Clearly state your intention to cancel the subscription and specify the date from which you wish the cancellation to take effect. Reference your right to cancel under UK consumer law, particularly if you're within the 14-day cooling-off period. Include the date you're sending the letter and request written confirmation of your cancellation, specifying that you want confirmation of the final billing date and confirmation that no further payments will be taken.

If you're seeking a refund for any reason—whether due to being within the cooling-off period, service failures, or unauthorised charges—state this explicitly and provide your reasoning. Keep your language professional and factual, avoiding emotional statements whilst firmly asserting your rights as a UK consumer.

The correct postal address

Ensuring your cancellation letter reaches the correct destination is absolutely critical. Send your Recorded Delivery letter to Calendly's registered business address:

• 100 Peachtree Street NW, Suite 2700, Atlanta, GA 30303, USA

When addressing international post from the UK to the United States, write the address clearly and include \